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XXIV International RESER Conference, 2014 RESER 2014 Programme Thursday 11th September 2014 Registration
8.00–9.00 9.00 9.00‐9.15 9.15‐9.45 9.45‐11.00 11.00‐11.30 11.30‐13.00 13.00‐14.00 14.00‐15.30 15.30‐16.00 16.00‐17.30 Opening session – Chair Jouko Suokas, VTT – HALL B
Opening of the conference – President of RESER Patrik Ström Welcome speech – Executive Vice President Jouko Suokas, VTT Keynote speech Insights on Innovation from an Institutional and Ecosystem Perspective – Professor Stephen Vargo, University of Hawai’i Coffee break HALL B Room 21 Piazza Hall Room 24 Room 23 Room 25 A1 B1 C1 D1 E1 F1 A1‐1 B1‐1 C1‐1 D1‐1 E1‐1 F1‐1 A1‐2 B1‐2 C1‐2 D1‐2 E1‐2 F1‐2 A1‐3 B1‐3 C1‐3 D1‐3 E1‐3 F1‐3 A1‐4 B1‐4 E1‐4 F1‐4 Lunch break A2 B2 C2 D2 E2 F2 A2‐5 B2‐5 C2‐4 D2‐4 E2‐5 F2‐5 A2‐6 B2‐6 C2‐4 D2‐5 E2‐6 F2‐6 A2‐7 B2‐7 C2‐6 D2‐6 E2‐7 F2‐7 A2‐8 B2‐8 C2‐7 D2‐7 E2‐8 F2‐8 C2‐8 D2‐8 Coffee break A3 B3 C3 D3 E3 F3 A3‐9 B3‐9 C3‐9 D3‐9 E3‐9 F3‐9 A3‐10 B3‐10 C3‐10 D3‐10 E3‐10 F3‐10 A3‐11 B3‐11 C3‐11 D3‐11 E3‐11 F3‐11 A3‐12 B3‐12 C3‐12 D3‐12 E3‐12 B3‐13 Welcome reception hosted by the City of Helsinki – The Old Town Hall, Aleksanterinkatu 20, Helsinki Hosts: Deputy Director of Economic Development Nyrki Tuominen and City Counsel Hilkka Tapiolinna 18.30‐20.00 9.00 9.00‐9.15 9.15‐10.30 10.30‐11.00 11.00‐12.30 12.30‐13.30 13.30‐15.00 15.00‐15.30 15.30‐17.00 17.00 Friday 12th September 2014 Plenary session – Chair Luis Rubalcaba, University of Alcalá – HALL B Insights from the EU High Level Group on Business Services – Chairman Norman Rose, European Business Services Round Table
Keynote Speech
Organisation of innovation in services ‐ user and employee involvement in a strategic perspective – Professor Jon Sundbo, Roskilde University Coffee break HALL B Room 21 Piazza Hall Room 24 Room 23 Room 25 A4 B4 C4 D4 E4 F4 A4‐13 B4‐14 C4‐13 D4‐13 E4‐13 F4‐12 A4‐14 B4‐15 C4‐14 D4‐14 E4‐14 F4‐13 A4‐15 B4‐16 C4‐15 D4‐15 E4‐15 F4‐14 A4‐16 B4‐17 C4‐16 D4‐16 E4‐16 F4‐15 B4‐18 D4‐17 Lunch break A5 B5 C5 D5 E5 F5 A5‐17 B5‐19 C5‐17 D5‐18 E5‐17 F5‐16 A5‐18 B5‐20 C5‐18 D5‐19 E5‐18 F5‐17 A5‐19 B5‐21 C5‐19 D5‐20 E5‐19 F5‐18 A5‐20 B5‐22 C5‐20 D5‐21 E5‐20 A5‐21 Coffee break A6 B6 C6 D6 E6 F6 A6‐22 B6‐23 C6‐21 D6‐22 E6‐21 A6‐23 B6‐24 C6‐22 D6‐23 E6‐22 A6‐24 B6‐25 C6‐23 D6‐24 E6‐23 A6‐25 B6‐26 C6‐24 D6‐25 E6‐24 Closing session – Chair Faïz Gallouj, University of Lille – Science and Technology – HALL B 17.00‐17.20 Does policy serve the service economy? Pekka Lindroos, Commercial Counsellor, the Ministry of Employment and the Economy 17.20‐18.00 Closing address and the presentation of the RESER 2015 conference 19.30 Gala Dinner – Astoria Ballroom, Iso Roobertinkatu 14, Helsinki 9.00‐12.00 Saturday 13th September 2014 RESER General Assembly 12.00 Social Event – Guided city tour, departure point: Finlandia Hall XXIV International RESER Conference, 2014 A: Social innovations and system innovations in services
Welcoming Note: Liisa-Maria Voipio-Pulkki, Director, Ministry of Social Affairs and Health, Health Services Group, Finland
Session 1: Theory and practice of social innovation
A1-1
Transcending the division of 'economic' and 'social' innovation
Kaisa Koskela-Huotari, Jaakko Siltaloppi, Stephen L. Vargo
A1-2
Practices of social-business innovation
Cristina Mele, Tiziana Russo-Spena
A1-3
Evaluation of services linked to the sustainability: a dynamic and multi-criteria approach
Kirsi Hyytinen, Sampsa Ruutu, Mika Nieminen, Faïz Gallouj, Marja Toivonen
A1-4
Societal, Territorial and Welfare as dimensions of Competitive Intelligence in a Services Based Economy in France
Christian Bourret
Session 2: Business models for social innovation
A2-5
Eco-innovative construction business models for social development
Carmen Antuña Rozado, Pekka Huovila, Aapo Huovila, Álvaro Corredor Ochoa
A2-6
Business models and social innovation: the case of employee welfare services
Dario Cavenago, Elisabetta Marafioti, Mattia Martini
A2-7
Social investments: A social innovation approach and the importance of active ownership
Robert Jonsson, Erik Jannesson
A2-8
Non-profit service providers and social innovation for liveable and fair cities. Empirical evidence from Italian case studies
Angelamaria Groppi, Paolo Nardi, Paola Garrone
Session 3: Human resources, interaction and partnerships
A3-9
Collaborative Consumption – Determinants of Satisfaction and the Likelihood of Using a Sharing Option Again
Mareike Möhlmann
A3-10
The leverage effect of coordination on interaction work – Pareto effects on the design of productivity conformation in social services
Joachim Hafkesbrink, Janina Evers
A3-11
Cross-sector partnerships and social innovations for secondary school vocational education: experiences from industrial towns in
Sweden and Norway
Brita Hermelin, Grete Rusten
A3-12
Networked business model for travel service for the elderly
Anna-Leena Asikainen
Session 4: Empowerment of citizens and employees
A4-13
Citizen Generated Social Innovation Creating Institutional Change: Case Study of Restaurant Day
Outi Martikainen
A4-14
Expectations on social innovations by citizen participation in Japan
Kazuhiko Kawasaki
A4-15
Expanding awareness of employees´ competences: the holistic perspective
Riitta Forsten-Astikainen, Pia Heilmann, Terhi Tuominen
A4-16
Do services reduce gender inequality in labour markets? The service sector, knowledge-intensive services and the gender pay gap in
Spain
Diego Dueñas, Carlos Iglesias, Raquel Llorente
Session 5: Services for health and social care
A5-17
An Exploration of the Applicability of Service Dominant Logic in Mental Healthcare: A case study of Care Programme Approach
documentation in a UK Learning Disability Trust.
Mark Spurrell, Nathan Proudlove
A5-18
Green Investments and Sustainable Healthcare Systems
José Luis Navarro Espigares, José Aureliano Martín Segura
A5-19
Manifestation of Innovative Behaviour in Health Care Renewal Activities
Hannamaija Määttä, Kirsi Hyytinen, Sampsa Ruutu, Marja Toivonen
A5-20
Challenges of customer oriented health care service models – Perspectives from the renewal of a primary health care and integrated
care system
Johanna Leväsluoto, Hannamaija Määttä, Kirsi Hyytinen, Johanna Kohl, Marja Toivonen
A5-21
The need for Evidence Informed Practice in foster care social services
Monica Pedrazza, Sabrina Berlanda
Session 6: Promoting environmental sustainability
A6-22
Green principles in SMEs innovation activities
Lea Hannola, Nina Tervonen, Saara Kaikkonen, Helena Virtanen
A6-23
Les nouvelles pratiques dans le commerce de détail alimentaire peuvent-elles permettre des économies d’énergie?
Charlotte Fourcroy
A6-24
The sustainable city: between symbols and paradoxes
Isabelle Bouchardy, M.A. Méquignon, J.P. Mignot
A6-25
The role of Public-Private Innovation Networks in the development of smart city services: an exploratory analysis in Europe
Alessandra Marasco, Luisa Errichiello
XXIV International RESER Conference, 2014 B: Tackling the ‘unknown’: towards more agile innovation processes in services
Welcoming Note: Katri Ojasalo, Chair of Finnish Service Alliance, Director, Laurea University of Applied Sciences, Finland
Session 1: Success factors and managerial issues in service innovation
B1-1
Do KIBS make manufacturing more innovative? An empirical investigation for four European countries
Daria Ciriaci, Sandro Montresor, Daniela Palma
B1-2
Stakeholder integration for service innovation in German medium-sized enterprises
Julia M. Jonas, Angela Roth, Kathrin M. Moeslein
B1-3
Speed of New Service Development among Finnish ‘low-tech’ SMEs
Juha Arrasvuori, Juha Vänskä, Liting Liang
B1-4
Measurement of service innovation project success : A practical tool and theoretical implications
Jon Sundbo
Session 2: Effectuation and agile innovation models
B2-5
Design thinking and effectuation in internal corporate venturing: an exploratory study
Thomas Abrell, Markus Durstewitz, Falk Uebernickel
B2-6
Path dependencies between centralized and decentralized innovation processes: A systems thinking approach
Thomas R. Casey, Sampsa Ruutu
B2-7
B2-8
Le rôle de la veille stratégique dans l’agilité du processus d’innovation. Application au champ non médical en milieu hospitalier, le
cas "Assiette Durable" »
Sid Ahmed Gozim, Marie-Christine Monnoyer
Users as effectual innovators: A new perspective into user and service innovation
Arja Kuusisto, Juha Arrasvuori, Jari Kuusisto, Liting Liang
Session 3: Co-design and co-innovation
B3-9
Service Innovation Research: Looking for Definition and Boundaries
Angela Caridà, Marco Galvagno and Maria Colurcio B3-10
Hand in hand: When design put things into places
Jaana Hyvärinen, Helena Sustar
B3-11
Co-designing Employee-driven Service Development Instruments for Public Health Care
Katriina Lahtinen, Hanna Laalo, Valtteri Kaartemo, Marika Järvinen, Liisa Lumiaho
B3-12
How to create a co-innovation tool for public services – Analysis of the learning process
Eveliina Saari, Mervi Hasu, Laura Honkaniemi, Katri Kallio, Tiina Tuominen, Mikko H. Lehtonen
B3-13
Customer service requirements and co-creation: Empirical study
Argyro Almpanopoulou, Jukka Hallikas, Mikko Pynnönen
Session 4: Methods, tools and models for service design and innovation
B3-14
The use of service design tools as ‘boundary spanning objects’ in SMEs
Juha Vänskä, Juha Arrasvuori
B4-15
Building a Service Productivity Lab: Simulation-based Modelling and Analysis of Service Processes and related Performance Data
Peter Weiß, Andreas Zolnowski
B4-16
Tangibilizing the Service Concept of the Nordic Network of Applied Imaging and Analysis
Taina Vuorela, Helena Ahola, Juha Väänänen, Sami Saukko
B4-17
Life Cycle Business Transition through Sustainability Service Innovation Model
Vesa Salminen, Jukka Valkonen, Maria Lindroos, Pertti Lukkari
B4-18
Tackling the “unknown sustainability” with service design methods: two case studies
Hanna Hasselqvist, Cristian Bogdan, Ahrum Jeon, Anu Kankainen
Session 5: Learning, reflecting, dreaming and engaging: the multiplicity of innovation
B5-19
B5-20
Trajectories of learning in practice-based innovation – Organizational roles at play in sustainable innovation management
Mervi Hasu, Eveliina Saari, Marja Toivonen, Tiina Tuominen, Laura Honkaniemi, Katri Kallio, Mikko Lehtonen, Karo
Tammela
Outcomes of reflective practice in services
Minna Saunila, Juhani Ukko
B5-21
Dream catching for innovation to sustain healthy lifestyles: from use experiences to dream experiences
Apramey Dube, Anu Helkkula, Tore Strandvik
B5-22
Engagement in service innovation: A case study of innovation of a tourism service
Lars Fuglsang, Anne Nordli Jørgensen
Session 6: Emerging topics in service innovation research
B6-23
Institutional pluralism as a driver for innovation
Jaakko Siltaloppi, Kaisa Koskela-Huotari, Stephen L. Vargo
B6-24
Viability template – a practical tool for assessing viability of transformative service innovations in health care context
Valtteri Kaartemo, Marikka Heikkilä, Jouni Saarni, Aki Koponen
B6-25
Innovation with effectuation: an opportunity for the public sector
Kirsti Mäensivu, Marja Toivonen, Karo Tammela
B6-26
Tackling the challenges of systemic service innovation
Heidi Korhonen, Ilari Kaarela, Markku Mikkola
XXIV International RESER Conference, 2014 C: Co-creation of value as the basis for business models
Welcoming Note: Jaana Auramo, Director, Large companies and public organisations, Tekes - the Finnish Funding Agency for Innovation,
Finland
Session 1: Combining business model thinking and service-dominant logic
C1-1
Business Model Canvas as ‘a thought experimentation model’ in search for a service-based business logic
Päivi Ristimäki, Helen Reijonen, Harri Ryynänen, Raija Komppula
C1-2
Using Interactive Research and Constructive Method in Adapting Business Model Thinking to Service Logic
Jukka Ojasalo, Katri Ojasalo
C1-3
The Role of Design in Service-dominant Logic
Pia Tamminen, Katriina Järvi
Session 2: Understanding the Customer context
C2-4
“Back in the good old days…” – applying narratives to service research
Anne Vorre Hansen
C2-5
Consumer value journey with pet in multiple service touchpoints
Jaakko Autio, Ari Kuismin, Minna Autio, Henna Syrjälä, Eliisa Kylkilahti
C2-6
Netnography in marketing research: A review and recommendations
Kristina Heinonen, Gustav Medberg
C2-7
How perceived and actual waiting time influence customer experience of services
Claudia Lehmann, Hagen Habicht, Kathrin M. Möslein
C2-8
Visualization of services - Closing expectations gaps and increasing service quality
Jana Koers, Vanessa Lellek, Torben Bernhold, Lamis Youssef
Session 3: Issues of value co-creation
C3-9
Risk-conscious value creation
Marinka Lanne, Markus Jähi, Mervi Murtonen
C3-10
Value co-destruction in transformative service practices: Information and knowledge processes in public health care
Valtteri Kaartemo, Helena Känsäkoski
C3-11
Customer-based value creation and productivity in service-related business models
Andrea Rößner, Jens Neuhüttler, Alexander Schletz
C3-12
Co-Designing collaborative idea-generation model with stakeholders
Päivi J. Tossavainen, Virpi Kaartti, Leena Alakoski
Session 4: Networking and partnering as part of business models
C4-13
Networked business models: A case study from the wind power industry
Helena Rusanen, Päivi Jokela
C4-14
Beyond customer solutions – materials producer facilitating value co-creation in industrial networks
Lauri Orkoneva, Ville Eloranta
C4-15
Examining ingredients for new business models in public service networks
Laura Seppänen
C4-16
Evidence on the role of user orientation for innovation and productivity in Finnish service firms
Matthias Deschryvere, Luis Rubalcaba
Session 5: Purchasing, pricing and productivity issues
C5-17
Internal and external stimuli toward value driven strategies in pricing
Natalia Reen, Magnus Hellström, Kim Wikström
C5-18
Factors Influencing Organizational Purchasing of Knowledge Intensive Business Services
Eija-Liisa Heikka, Mekhail Mustak
C5-19
Purchasing business solution services: A review
Saara A. Brax, Mervi Vuori, Laura Wirtavuori
C5-20
Service Productivity: Evaluation of Concepts from Literature
Schafiq Amini, Roland Jochem
Session 6: Business model, knowledge and innovation
C6-21
C6-22
C6-23
C6-24
Mapping value network and multiple stakeholder values for developing a new service: An industrial case study
Katariina Palomäki, Katri Valkokari, Marika Ryyppö
Employees and users as resource integrators in service innovation: a learning framework
Mervi Hasu, Marja Toivonen, Tiina Tuominen, Eveliina Saari
La gestion des leads, métamorphose des stratégies « métiers » dans le réseau automobile
Lead management, transformation strategies "business" in the automotive network
Catherine Lande, Marianne Abramovici
La recherche d'une forme d'ambidextrie : l'articulation sectorielle entre exploration et exploitation
Arbia Chatmi, Karim Elasri
XXIV International RESER Conference, 2014 D: New service opportunities provided by technological developmen
Welcoming Note: Reijo Paajanen, CEO, Digile - Strategic Centre for Science, Technology and Innovation in ICT and Digital Business, Finland
Session 1: Interaction between technology and services
D1-1
Tertiarisation revisited in the perspective of Hill's views on services, with some insights on EU and France
Damien Broussolle
D1-2
Technology Adoption: A review of the Information Systems’ approaches, theories and models
Josivania Farias, Lear Vieira
D1-3
Human or Technological Resources in XXI Century Schools: An Empirical Analysis
Oscar Montes Pineda, Luis Rubalcaba
Session 2: Industrial services
D2-4
D2-5
D2-6
D2-7
D2-8
Constructing user understanding for technological innovation in service and manufacturing companies: expert insights
Laura Kanto
Development of a Knowledge Management framework to support installed base information management practices in a servitized
context
Andrea Alghisi, Nicola Saccani
Agile New Service Development in an Interdisciplinary Context: KIBS as an Interface between Life Sciences and Engineering &
Automation
Sabrina Cocca, Ann-Mareen Franke, Simone Schell
A Classification of Skills and Competencies for the Domain of Renewable Energies
Michael Becker, Michael Sonnenberg, Stephan Klingner
Remember to identify what your service network partners value
Maaren Ali-Marttila, Salla Marttonen, Timo Kärri
Session 3: Technology in health and social care
D3-9
D3-10
Personal health systems technologies and service systems
Doris Schartinger, Effie Amanatidou, Barbara Heller-Schuh, Susanne Giesecke, Ian Miles, Laura Pompo-Juarez, Özcan
Saritas, Günter Schreier
Managerial Innovations in Healthcare
Laura Castrén, Arto Karila
D3-11
Productivity and Services: safety telephone services for the elderly
Sole Molander, Helinä Melkas
D3-12
Technology adoption in service organizations: a framework proposal for studying ICT diffusion in healthcare and hospital services
Josivania Farias, Juliana de Almeida
Session 4: Employees and customers as the users of technology
D4-13
D4-14
D4-15
D4-16
D4-17
Technological and non-technological innovation in services: effects on employment and skill upgrading
Jože Damijan, Metka Stare, Črt Kostevc
Proposal of a Technology-Assisted Design Methodology for Employee-Driven Innovation
Kentaro Watanabe, Ken Fukuda, Takuichi Nishimura
Occupational Health and Safety and its Interdependencies with Employee Satisfaction, Employee Motivation, and Productivity in
Services – A Systematic Literature Review
Silvia Gliem, Janny Klabuhn
Implementation Prerequisites of Electronic Procurement of Services
Ute Reuter
Social and Individual Factors Influencing User Participation in Facebook-based Brand Communities
Puneet Kaur
Session 5: Applications of digitalization in different sectors
D5-18
Mobile forest berry map service: co-creating value from open public data
Teppo Hujala, Mikko Kurttila, Ron Store
D5-19
Travel Experience creation in the context of mobile technologies
Chaoren Lu, Wei Geng, Iris Wang
D5-20
HOUSE OF SECURITY (HOS) – From Attacks Scenarios to Security System Components
Shuki Dror, Emil Bashkansky, Rachel Ravid
D5-21
Ecosystem Business Models for the Internet of Things
Seppo Leminen, Mervi Rajahonka, Mika Westerlund, Riikka Siuruainen
Session 6: Digital services linked to books, music and gaming
D6-22
Value co-creation and digital services in the book publishing industry
Seppo Leminen, Anu K. Nousiainen, Mika Westerlund
D6-23
Software and Services in the Music Industry: A Proposition of a Data Description Standard
Frank Schumacher, Stephan Klingner, Ronny Gey, Michael Becker
D6-24
A new approach for building the optimal free-to-play game offering
Henna Järvi, Mikko Pynnönen, Jukka Hallikas
D6-25
Forming and using objects of collaboration within game structure
Otso Hannula, Päivi Pöyry-Lassila, Anna Salmi, Miia Jaatinen
XXIV International RESER Conference, 2014 E: Services internationalization and 'glocalization': the new geography of services
Welcoming Note: Kimmo Halme, ESIC (European Service Innovation Centre), CEO, Ramboll Management Consulting Finland
Session 1: Forms and impacts of internationalization in services
E1-1
The environmental impact of economic activity on the planet: the role of service activities
José Aureliano Martín Segura, José Luis Navarro Espigares
E1-2
Building ‘glocal’ service networks for internationalisation and growth
Taru Hakanen, Tiina Valjakka, Outi Kettunen, Katariina Palomäki, Katri Valkokari
E1-3
Les déterminants du succès du mode d’entrée des PME de services industriels “soft” sur les marches émergents: étude de cas
Victoria Botvina
E1-4
The impact of service characteristics on trade: evidence from Belgian enterprises
Peter M. Smith
Session 2: Services in national and regional economies
E2-5
Ecologie industrielle et développement territorial durable le rôle des services
Blandine Laperche, Antje Burmeister, Céline Merlin Brogniart, Fédoua Kasmi
E2-6
Servitization and Sustainability in the Italian Manufacturing Firms
Luna Leoni
E2-7
Value (co)creation in emerging KIBS industries: Absorptive capacity matters. Evidence from Russia
Marina Doroshenko, Dmitri Vinogradov
E2-8
New Replicating Organizations on the Rise? The Case of Local Manual Services on the B2B market
Richard Backteman, Eric Giertz, Niklas Arvidsson
Session 3: Utilizing and protecting the local environments
E3-9
Ecopreneurs in Norway: A Statistical Analysis
Helge Lea Tvedt
E3-10
Quels services entrepreneuriaux pour construire un territoire entrepreneurial durable ?
Sophie Boutillier, Blandine Laperche, Dimitri Uzunidis
E3-11
Exploring the future use of forests in Finland: perspectives from sustainability oriented forest owners
Liina Häyrinen, Markus Närhi, Sami Berghäll, Osmo Mattila, Anne Toppinen
E3-12
Regional Innovation Factories: Towards participatory and agile incubation processes
Mika Kautonen, Rhiannon Pugh, Mika Raunio
Session 4: Services in Europe
E4-13
Assessing the impact of innovation on national competitiveness in the European Union
Alina-Elena Iosif
E4-14
Services system evolution in the EU: An agent based modeling approach
Liviu-Alexandru Micu, Ileana Ciutacu
E4-15
Health and healthcare services disparities in the Euro-Mediterranean Area
José Luis Navarro Espigares, Rosario Asián Chaves, Mikel Zurbano Irizar, Teresa Fernández Fernández
E4-16
Consumers’ assessment of international “meta-services”: the case of Airlines Alliance
Vikrant Janawade, Daisy Bertrand, Pierre-Yves Léo, Jean Philippe
Session 5: Country-specific examples of services
E5-17
Does Lithuanian resorts’ branding as the medical, health and wellness destination differ from other Baltic States?
Neringa Langviniene, Liudmila Bagdoniene
E5-18
Career Choice Factors and Job Satisfaction for Young Doctors in Romania
Ramona-Mădălina Moroianu, Oana Maria Lungu (Dragomir)
E5-19
Visiting experiences and behavioural types in cultural audiences: an analysis of two museums in Lisbon
Pedro Costa, Margarida Perestrelo, Giles Teixeira
E5-20
Performance budget in municipal government in Poland. Opportunities and barriers in application in the local education
Agnieszka Kopańska
Session 6: Services and rural development
E6-21
E6-22
E6-23
E6-24
Reflecting Rural Supply Regarding Demographic Change in Germany: A Qualitative Analysis of Requirements and Acceptance to
Preserve Quality of Live in Rural Areas
Susann Kuerbis, Bettina Hofmann, Stephanie Schmitt-Rueth
Regional economic performance discrepancies, spatial distribution of services, and rural development in Romania
Laurențiu Tăchiciu, Gheorghe Săvoiu, Vasile Dinu
Societal challenges in the back office of farm advisory services: the case of pesticides use reduction in the French seed potato
industry
Hana Dhiab, Pierre Labarthe, Catherine Laurent
Utilizing strategic business networks in the field of SME’s in Finnish wood product sector - A case study based on two companies
Osmo Mattila, Kaisa Hämäläinen, Liina Häyrinen, Sami Berghäll, Anne Toppinen
XXIV International RESER Conference, 2014 F: Services and innovation in developing economies
Welcoming Note: Dr. Nanno Mulder, REDLAS, ECLAC, Chile and Dr. Maria Savona, University of Sussex, UK
Session 1 - an invited REDLAS session: Service economy in developing countries
F1-1
Services in Developing Economies: a new chance for catching up?
Gisela Di Meglio, Jorge Gallego Martínez-Alcocer, Andrés Maroto-Sánchez, Maria Savona
F1-2
Inclusive trade: the promise of the global empowerment network
Usman Ahmed and Hanne Melin
F1-3
Digital oases in a digital desert - the heterogeneous spread of online service usage in Sub-Saharan Africa
Robert Wentrup, H. Richard Nakamura, Patrik Ström
F1-4
The role of quality certifications in exports of Chilean information technology services
Nanno Mulder, Marcela Gomez
Session 2: Innovation and public services
F2-5
The way of public innovation in developing countries: An approach for Mexican local governments
Hector Javier Lagunes Marin
F2-6
Impacts of decentralization on hospital services in peripheral geographical areas.
Fernanda Nogueira, Eda Souza, Cristina Castro-Lucas
F2-7
F2-8
Innovation in Brazilian landfills: A ServPPIN perspective
Silvia Cruz, Sônia Paulino, Faïz Gallouj
The political embeddedness of public service innovation driven by networked technologies: the case of smart bike sharing schemes
in Sweden and China
Xiangxuan Xu
Session 3: KIBS and creative industries
F3-9
Knowledge intensive sectors in Mexico: An international comparison
Leonel Corona-Treviño
F3-10
Development of Cultural and Creative Industries in China
Sen Bao, Marja Toivonen
F3-11
Culture and Entrepreneurial Attitude and the Innovation Dimension in Brazilian Companies
Cristina Castro-Lucas, Eda Souza, Fernanda Nogueira
Session 4 : an invited REDLAS session: Internationalisation of services
F4-12
Internationalization, Integration, and Innovation in Multinational Enterprises in Mexico: Services versus Manufacturing
Redi Gomis, Jorge Carrillo
F4-13
When Linder meets Hirschman: inter-industry linkages and global value chains in business services
Maria Savona, Javier Lopez Gonzalez, Valentina Meliciani
F4-14
Multilateral Negotiations on Trade in Services: state of play and way forward
Gabriel Gari
F4-15
Multilatinas and the growing service economy in Latin America: A Challenge for EU-Latin American business relations
Patrik Ström, Claes Alvstam, Andrew Jones
Session 5: Innovation, productivity and competetition in services
F5-16
F5-17
F5-18
Service Innovation as a research theme: where 30 years of work have brought us?
Marina Moreira, Tomas Guimarães, Cristina Souza, Pedro Albuquerque
The role of ICTs in enhancing the service sector productivity in Palestine
Rabeh Morrar, Faïz Gallouj, Islam Abdeljawad
La compétitivité des entreprises locales face aux multinationales dans les pays sous-développés d'Afrique : le rôle de la qualité des
services
Birahim Gueye, Chabi Benoît Kpassi Gobi
Session 6: REDLAS – RESER Co-operation Planning Session