GRANVILLE HOUSE MEDICAL CENTRE PATIENT ACCESS PATIENT INFORMATION SHEET Granville Street Adlington CHORLEY Lancs, PR6 9PY Tel: 01257 481966 Fax: 01257 474655 Dear Patient APPOINTMENTS ONLINE You can now book and view appointments that are available at the practice online any time of day or night through Patient.co.uk or by accessing the practice website www.granvillehousemc.co.uk The details of how to access this facility are outlined below and can also be accessed through the practice website. The service is also available through Digital Television via looking local from the interactive menus. The advantages of using Patient Access are:  The system is quick and easy to use and enables you to book an appointment if the practice phone lines are busy or closed  The screens and prompts are easy to follow and ensure it’s simple for you to view, book or cancel an appointment at any time  You will receive confirmation of your booking immediately once you have booked your appointment  There is no need to re-confirm by email or phone, just arrive promptly on the day  You have electronic management of your appointment  The service is available via most internet browsers, it is even possible to use Patient Access from some mobile phones To register to use Patient Access, you will need to fill in a consent form. Once you have given your consent, the practice can then activate your registration to enable you to use the facilities. This will then generate a registration form detailing the information that you will need to be able to create your account. Please look after this form carefully until you have created your account, and then destroy it. If you are unable to access your account, please contact the surgery. To use the appointment booking facility, you will need to go to the following websites. https://patient.emisaccess.co.uk OR http://www.granvillehousemc.co.uk Then follow the instructions below: 1. 2. 3. 4. 5. 6. 7. Click on Register Screen 1 - Your Registration Information Enter your PIN Enter your Access ID Enter your Practice ID: 2542 Enter your NHS Number Click on submit You will then be taken to Screen 2 to enter your security details 1. Your personal details (surname and date of birth) 2. Choose a password (please read carefully when choosing your password and ensure that no-one else has access to it) 3. Complete a security question (e.g. favourite film, then enter in box below) 4. Click on sign in How to sign in Once you have registered for the service you can then sign in. You will need to enter the following information each time you use the service: 1. User ID (given to you at the end of the registration process) 10 digit number 2. Password (chosen by you during the registration process) If you forget your sign in details You can use the Forgotten Password and Forgotten User ID features to help recover your details. IMPORTANT: The practice must have your email address and mobile number stored to use these features. You will then be taken to the appointment booking screen where available appointments will be displayed. Simply click on the GP you wish to book an appointment with and choose the time that is suitable. Booking your appointment is immediate and you will be able to print a copy of this. Appointments can be made 2 weeks in advance online, but no more than 2 appointments can be made within the 2 week period. If you are unable to attend your appointment then you can either contact the practice by phone; or by logging into your Patient Access account to cancel your appointment. In addition to booking an appointment online, the practice has the facility to either contact you by email or text message (subject to your consent being obtained). The service is for the purpose of health promotion and for appointment reminders. TEXT MESSAGING The text messages are generated using a secure facility. The practice will not transmit any information which would enable an individual patient to be identified. However, these are transmitted over a public network onto a personal telephone and as such may not be secure. The surgery does not offer a reply facility to enable patients to respond to texts. If you decide that you no longer want to use any of the facilities, please contact the surgery so that your details can be updated. EMAIL This facility may be used if we need to contact you and unable to do so by telephone. This facility could be used to inform you that there may be a change to an appointment you may have or if you order your prescriptions via the surgery website and there is a query with regard to your prescription request, your registration (for new patients) and attendance for a new patient health check or health promotion that could benefit you. N: B All appointments are audited by the practice and failure to attend your appointment or to notify the practice in advance may result in your access being revoked. N: B The use of Patient Access is your choice. If you do not wish to use the service, then you can still book your appointments in the normal way by contacting the surgery by telephone. All data contained within Patient Access is protected using the highest standard internet security so you can be sure all your personal information is safe and secure. This facility is only available to patients aged 16 years old and over. You will need to bring a form of photo ID (i.e. driving licence or passport) when collecting your registration form. If you do not have a form photo ID, please contact the surgery. Please allow a minimum of 5 working days before returning to collect your registration. Should you have any queries or concerns, or problems with accessing Patient Access, please do not hesitate to contact Mrs Julie Fairclough. GRANVILLE HOUSE MEDICAL CENTRE PATIENT ACCESS - CONSENT FORM Granville Street Adlington CHORLEY Lancs, PR6 9PY Tel: 01257 481966 Fax: 01257 474655 Please fill in the consent form and return it to Reception if you wish to have access to book an appointment online and if you wish to receive emails and text messages from the practice. If you have any further questions about any of the features that the practice now offers, please leave a message with the Receptionist along with your contact details so that we may be able to contact you later to go through any issues you may still have. Please delete as appropriate *I wish to have access to book appointments online *I do not wish to have access to book appointments online *I wish to receive text messages from the practice *I do not wish to receive text messages from the practice *I wish to receive emails from the practice *I do not wish to receive emails from the practice I have read and understood the information about having access to book an appointment online and receiving emails and text messages from the practice. I consent to my GP Practice enabling me access to the facilities outlined above. I further agree to use the system in a responsible manner in accordance with all instructions given to me by the GP Practice and understand that the facilities can be withdrawn at anytime if these are not adhered to (as outlined in the patient information covering letter). If I see any data which does not relate to me (i.e. email), I will immediately report the matter to the GP Practice. Signed …………………………………………. Date ………………………………………….. Print Name ……………………………………. Date of Birth …………………………………. Tel No ………………………………………….. Mobile No ……………………………………. Email ……………………………………………………………………………………………………