COMPANY OVERVIEW
Who We Are
Healthcare delivery is more complex than ever. From the rapid adoption of EHR systems, to
the rise of hospitalist-based patient care, to the day-to-day pressure of increasing productivity
without compromising patient safety, it’s no surprise that errors and oversights continue to
increase, along with preventable adverse events.
In fact, it has been estimated that upwards of 70 percent of
adverse events are the result of communication lapses, follow-up lapses, system deficiencies, inadequate informed
consent, and poor patient relations—all completely preventable. And as a result, billions of dollars are unnecessarily
spent every year, both in malpractice premiums as well as in
settlements and verdicts. Needless to say, these costs, along
with the incalculable resources required to manage and mitigate these costs, represent an extraordinary burden to all
healthcare stakeholders: from providers, to facilities, and ultimately, to patients.
Further, patient satisfaction—as measured through HCAHPS
scores—now accounts for 30% of a hospital’s VBP (value-based purchasing) score, and can profoundly impact its
CMS reimbursement.
Risk education and consulting firms have always existed, but
their approaches were clearly ineffective. Not only was the
problem not getting better, it was getting worse.
With clients from coast to coast, MRM Group empowers
healthcare providers and institutions to eliminate preventable adverse events, reduce the frequency and severity of
Our claims frequency
plummeted subsequent to our
implementation of the [MRM]
program and we are convinced
that the quality of care we deliver
to our patients has improved.
Rocco Orlando, MD
Senior Vice President and Chief Medical Officer,
Hartford HealthCare
claims, and reduce malpractice premiums, while increasing
patient safety and improving the patient experience. Founded in 2003 by leading malpractice defense attorneys, as well
as healthcare and insurance executives, MRM Group has
transformed the way institutions think about risk and patient
safety education, creating a highly-effective, specialty-specific methodology that has proven time and again to drive sustained practice change and consistently deliver a remarkable
return on investment.
• Risk management guidance
• Patient communication and discharge policies
• Patient education materials
As a result of our engagement
with MRM Group, we have saved
over $12 million in malpractice
insurance premiums.
The Results We Achieve
At MRM Group, we firmly believe in delivering results—measurable results. Throughout our client engagements, we meticulously quantify and measure all aspects of our programs:
from participant knowledge and satisfaction, to actual changes in behavior, to changes in claim frequency and severity, to
overall return on investment.
Jack Reed
CEO
ProHealth Physicians
What We Do
As the leader in its field, MRM Group offers a highly-unique
approach to medical risk education, practice change, and
consulting services. Through comprehensive claims analyses,
benchmarking, and on-site risk assessments, MRM Group
identifies the high-priority exposures—the key drivers of an
organization’s adverse events and malpractice losses—and
then builds and delivers customized, multi-modality educations programs to address each exposure. MRM Group’s
CME-accredited programs are based on actual medical
malpractice cases, and employ an engaging combination of
online activities and live sessions delivered by MRM Group’s
team of leading malpractice defense attorneys and practicing
clinicians.
The entire program is managed through MRM Group’s unique
technology platform, ARKS™, a client-branded, cloud-based
portal which allows participants to easily track their activities,
conveniently access web-based content, and store their CME
certificates. ARKS also allows program managers to track
participation and compliance.
In addition, MRM Group’s rapidly-growing consulting practice offers a wide range of consulting services, including:
• Risk assessments
•Audits
• EHR implementation and workflow strategies
• Policy, procedure, and guideline development
• Documentation and charting policies
And the results have been extraordinary. Typical (not exceptional) client results include:
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10
80
90
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55 to 85%
70
60
40
90
20
80
30
70
50 to 85%
30 70
60
40
10
20
35 to 70%
30
60
40
50
50
50
Reduction in
Claim Frequency
Reduction in
Claim Severity
Reduction in
Malpractice Premiums
Further, and perhaps even more importantly, these savings
are direct reflections of delivering better patient care, better
patient experiences, and better outcomes.
Why We’re Different
• Deep roots in the medical, legal, and insurance fields
• Proactive approach
• Meticulously measured results
• Proven to drive sustained practice change
• Proven to drive extraordinary ROI
•Case-based, specialty-specific, multi-modality education programs
• Live and online learning modules
• Powerful, cloud-based learning management platform
• Turn-key solutions
•CME-accredited
MRM Group , LLC
21 Oak Street, Suite 310
Hartford, CT 06106
© 2014 MRM Group, LLC. All right reserved.
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860.920.5480
[email protected]
www.mrmgroup.com
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