Download Report

WD My Cloud® Personal Cloud Storage
Release Notes for Firmware 04.01.00-408
These release notes provide information on WD My Cloud personal cloud
storage.
Information on the firmware is provided as listed below:
Firmware Release:
 Firmware Version 04.01.00-408
 Firmware Version 04.00.01-623
 Firmware Version 04.00.00-607
 Firmware Version 03.04.01-230
 Firmware Version 03.04.01-219
 Firmware Version 03.03.02-165
 Firmware Version 03.03.01-156
 Firmware Version 03.01.04-139
 Firmware Version 03.01.03-127
 Firmware Version 03.01.02-125
 Firmware Version 03.00.03-413 – Initial Release
 Firmware Installation Procedure
WD My Cloud Personal Cloud Storage Firmware Release Notes
1
____________________________________________________________________________
Important:
Before updating to the latest firmware, it is recommended that you’ve installed the most recent
updates and service pack on your computer.
 For Windows®, go to the Start menu and select Windows Update
 For Mac®, go to the Apple® menu and select Software Update
_____________________________________________________________________________
Firmware Version 04.01.00-408 (10/27/2014)
Upgrade to the My Cloud OS 1.5 experience
Resolved Issues:

Resolved issue of iTunes is unable to connect

Resolved issue of Shellshock (CVE-2014-6271, CVE-2014-6277, CVE-2014-6278,
CVE-2014-7169, CVE-2014-7186, CVE-2014-7187) bash security vulnerability

Resolved issue of full factory restore process is slower

Supports media file name search in WD My Cloud™ mobile app

Supports media view filtering in WD My Cloud mobile app
Firmware Version 04.00.01-623 (9/23/2014)
Resolved Issues:

Resolved issue of data transfer interruption when copying files between the unit and an
attached USB drive

Resolved issue of the Help Content does not display the chapters on left panel in English
language dashboard

Resolved issue of .smi subtitle files are not displayed when streaming videos to LG®
Smart TVs

Resolved issue of slow dashboard web interface response time

Resolved issue of slow data transfer speeds

Resolved issue of unable to restore a Safepoint from an attached USB drive
WD My Cloud Personal Cloud Storage Firmware Release Notes
2
Firmware Version 04.00.00-607 (7/9/2014)
Resolved Issues:

Resolved issue of device losing connection to the network

Resolved incorrect translations in dashboard for Russian, Polish and Korean languages

Resolved issue of dashboard is not accessible when the admin user is deleted

Resolved issue of share permissions are not able to be changed

Resolved issue of .srt subtitle files are not displayed when streaming videos to LG® Smart
TVs

Updated device read and write performance

Updated video metadata extraction performance
Firmware Version 03.04.01 -230 (4/21/2014)
Resolved Issues:

Updated OpenSSL to address TLS Heartbleed Extension (CVE-2014-0160)
Firmware Version 03.04.01 -219 (3/5/2014)
Resolved Issues:

Resolved remote connection through www.wd2go.com web portal is blocked when
updating to Java™ 7 Update 51.

Added 3 seconds of white/blinking LED to indicate the system restore upon power up
function has initiated.

Added blinking LED to indicate the hardware reset process has initiated once the reset
button on the back of the unit has been depressed long enough.

Added Product Improvement Program option. This option will allow WD to improve
future updates by collecting information such as the product serial number during
a firmware upgrade.

Resolved issue of NTP is still running after being disabled through the dashboard.

Resolved issue of support web page links in the dashboard are opening in English despite
the dashboard running in another language.
WD My Cloud Personal Cloud Storage Firmware Release Notes
3

Resolved issue of a USB drive named as "backup" will not mount when attached to the
USB expansion port.

Resolved issue of a created scheduled safepoint is not run automatically.

Resolved issue of firmware update duration is taking too long to complete.

Resolved issue of no indication is shown when an incorrect username/password is entered
when creating a safepoint on a private share.

Resolved issue of dashboard displays inconsistent number of media files.

Resolved issue of the dashboard media scanning progress displays incorrect status.

Resolved issue of created user names are displayed only in lowercase text.

Resolved issue of notification emails are still sent after being disabled through the
dashboard.

Scheduled automatic firmware update is now randomized to occur within the selected
hour.
Firmware Version 03.03.02 -165 (1/29/2014)
Resolved Issues:

Resolved issue of dropped mobile cloud access connections after updating to firmware
03.03.01-156.

Resolved issue of a scheduled safepoint update that does not run automatically.

Resolved issue of device performance degradation caused by certain MPEG-4
(MOV/MP4) video formats used to record slow motion videos.
Firmware Version 03.03.01 -156 (1/7/2014)
Resolved Issues:

Resolved issue of drives randomly losing connection to the network.

Resolved issue with Internet Explorer® 11 displaying inaccurate error messages during a
manual firmware update.

Resolved issue of the power up system restore using the reset button not working.

Resolved issue of the dashboard not displaying accurate capacity usage of an attached
USB external drive.

Resolved intermittent bootup issue.
WD My Cloud Personal Cloud Storage Firmware Release Notes
4

Resolved issue of device dashboard screen not displaying after a factory restore in Mac
OS® X.

Resolved issue of some USB external drives are not mounted.

Resolved issue of slow device performance once an iPhoto® library is added to a share.

Resolved issue of ability of a file to be deleted if someone other than the originator of the
file renames it.

Allows the removal of Mirrored and Uploaded folders that appear under the Shared
Media folders.

Device LED will blink white when an automated file systems check is run and will reset
to solid white when the process completes.
Firmware Version 03.01.04 -139 (11/4/2013)
Resolved Issues:

Resolved issue of not being able to access shares through WDMyCloud.com remote web
access from Windows XP computers.

Resolved issue of some instances where Twonky® does not correctly scan for media files.

Resolved issue of slow file transfer performance or intermittent WDMyCloud.com
remote web access connection.

Resolved issue of USB external drives not mounting when connected to the My Cloud
USB expansion port.

Resolved issue of WD My Cloud™ mobile app not connecting to the My Cloud drive.
Firmware Version 03.01.03 -127 (9/13/2013)
Known Issue:

For those who have WD My Cloud drives that are running on firmware version 03.00.03413 and have run an Apple Time Machine® backup to the drive already, please refer to
the KBA article as noted below. If you have already updated your device (with the
TimeMachine backup saved on the drive) to this firmware 03.01.03-127, you will
experience the Time Machine backup running on your MAC OS X computer will not be
able to detect the original backup file. This is because the Time Machine backup file was
relocated to the root level share of where you saved the original backup file. The Time
Machine backup in MAC OS X will not recognize that the backup is no longer at its
original location. The Time Machine backup in MAC OS X will need to be re-selected
through the Time Machine preferences to re-establish connection to your original backup.
WD My Cloud Personal Cloud Storage Firmware Release Notes
5
Refer to the KBA below to re-establish the Time Machine OS X connection to your WD
My Cloud.
KBA # 10478 Link: http://wdc.custhelp.com/app/answers/detail/a_id/10478
Resolved Issues:

Resolved issue of shares being inaccessible in Windows 8 for accounts that do not have a
password set.

Resolved incorrect translation text in German.
Firmware Version 03.01.02 -125 (9/5/2013)
Resolved Issues:

Resolved inability of Time Machine to initiate a system restore from WD My Cloud.

Resolved issue of scheduled auto update not working when enabled through the
dashboard.

Resolved issue of the device allowing the creation of two or more shares using the same
name.

Resolved issue of user names becoming truncated in the Select a User drop down field
for the Add Cloud Access in the dashboard.

Removed incorrect link reference “setup.wdmycloud.com” shown in the dashboard Help
reference pages.

Resolved issue of incorrect content showing in the Copyright link under the About
section.

Resolved issue of missing translations for dashboard alert messages.

Resolved issue of various debug message pop ups displaying when the cookies setting in
web browsers are disabled.

Resolved issue of device serial number not appearing when launching WD My Cloud
desktop app.

Resolved inability of device share to re-connect when the auto-tuning setting in Windows
7 is disabled.

Resolved distorted list of devices showing in the dashboard View Media Players link.

Resolved issue of inaccessible shares in Windows 8 for accounts that do not have a
password set.

Resolved issue of the dashboard capacity usage chart displaying 40 GB of used space.
 Resolved issue of critical alerts not immediately displaying in the dashboard.
WD My Cloud Personal Cloud Storage Firmware Release Notes
6
Firmware Version 03.00.03-413 (8/1/2013)
Initial Release:

Web user management interface

User access control

Gigabit Ethernet network adapter

Automatic firmware update

Drive standby mode

Twonky DLNA® Media server

iTunes® server support

Apple Time Machine support

Safepoint

WDMyCloud.com remote access

WD My Cloud mobile app support

WD My Cloud desktop app support

WD Photos™ app support
WD My Cloud Personal Cloud Storage Firmware Release Notes
7
Installing the Firmware Update
Firmware is an important set of instructions that tells your WD My Cloud how to operate and
what the interactive screens look like, as well as ensures accurate functionality. Updating the
firmware enables you to take advantage of improvements to the operation and performance
of your WD My Cloud drive.
Important: Make sure the AC power adapter remains connected during
the firmware update. A power disruption during the update process can
corrupt the system firmware.
To update the firmware: Automated
1. In Windows XP, Windows Vista®, Windows 7 or Windows 8 launch the WD Quick View and
select Dashboard to open the user interface. Mac users can use WD QuickView for Mac or
Bonjour®.
2. If you have secured your device previously with a password, enter your password and click the
Login button on the main login screen.
3. Click Settings located on the main dashboard screen.
4. Click Firmware to open this section.
5. Click the Check for Update button.
6. If new firmware is available, an Update Firmware pop up message will appear.
7. Click the Install & Reboot button to automatically download the firmware.
8. Once the firmware has been downloaded, the update process will begin followed by a reboot of
the device. This process will take a few minutes.
To update the firmware: Manual
1. Go http://www.wd.com/wdproducts/updates/?family=wdfmycloud_s download the firmware
file to your desktop.
2. In Windows XP, Windows Vista, Windows 7 or Windows 8, launch the WD QuickView and
select Dashboard to open the user interface. Mac users can use WD QuickView for Mac or
Bonjour.
3. If you have secured your device previously with a password, enter your password and click the
Login button at the main login
4. Click Settings located on the main dashboard screen.
5. Click Firmware to open this section.
6. Click the Update from File button.
7. Browse to the location where you saved the firmware file and select it.
8. The Update Firmware pop up window will appear, and then click the Ok button to proceed
with the firmware update. Once the process is complete, the device will reboot. This process
will take a few minutes.
WD My Cloud Personal Cloud Storage Firmware Release Notes
8
Important product update notes:
1. Do not interrupt the firmware update process. Doing so may cause the device to
malfunction or render it unable to boot.
2. If you are using the manual update method, do not rename the firmware file or
uncompress the zip file. Doing so will cause the manual update to fail.
WD My Cloud Personal Cloud Storage Firmware Release Notes
9