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Register today for the Availity Web Portal
Anthem Blue Cross Blue Shield (Anthem) has collaborated with Availity to deliver a secure, multi-health plan
portal to providers in Indiana, Kentucky, Missouri, Ohio and Wisconsin. The Availity Web Portal offers a wide
variety of online tools that allows you to access real-time information from multiple payers via one secure signSM
on. In addition, Availity gives users a streamlined way to access MyAnthem . While MyAnthem remains your
source for online remittance advice, professional fee schedules and other proprietary information, you get there
exclusively via the Availity Web Portal.
A secure multi-health plan portal
Availity's secure multi-health plan web portal helps improve efficiency and streamline health plan administration
by allowing quick and efficient access to payers’ information with one log-in.
Get the information you need instantly
Access real-time eligibility, benefits, and claims status information and much more through one secure web
portal at www.availity.com. You can submit eligibility and benefit inquiries for single or multiple members, for
multiple plans, and receive a consolidated response in a consistent format.
•
Member eligibility and benefits inquiry – Get real-time patient eligibility, benefits, and accumulative
data, including current and historical coverage information, plus detailed co-insurance, co-payment and
deductible information for ALL members, including BlueCard® and Federal Employee Program® (FEP).
•
Claim status inquiry – See details and payment information, including claim line-level
details/processing.
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Patient care summary – View a member’s consolidated medical history, based on claims information
across multiple providers, in real time.
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Care reminders – Receive clinical alerts on members’ care gaps and medication compliance indicators,
when available.
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Secure Messaging* -- Send a question to clarify the status of a claim or get additional information on
claims.
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AIM Specialty Health®* -- Access AIM for precertification of Diagnostic Imaging, Specialty Rx,
Radiation Therapy and Sleep Management services.
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Member Certificate Booklet -- View a local plan member’s certificate of coverage, when available.
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Online Remittances and more on MyAnthem, the secure Anthem portal* – The system will
automatically redirect you to MyAnthem when you select My Payer Portals from the left menu navigation
bar and then select Anthem Provider Portal. At MyAnthem, find online remits plus additional proprietary
functionality, including the fee schedule and State Sponsored Business Reports (where available).
•
Interactive Care Reviewer (ICR) – Access our secure, online provider precertification and inquiry tool
via Availity.
* Anthem-specific information viewed via Availity requires continued registration on MyAnthem.
Take advantage of these Availity benefits
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No charge - Anthem transactions are available at no charge to providers.
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Accessibility – You can access multiple payers through a single website with one log-in that is
available 24 hours a day from any computer with Internet access.
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Standard responses –You get a consistent look and feel. Responses from multiple payers are in the
same format and screen layout.
•
Access to both commercial and government payers – You can retrieve data from Anthem,
Medicare, Medicaid and other commercial carriers. A full list of participating payers for each state by
participation type is available at www.availity.com.
•
Compliance – You receive information that is compliant with all Health Insurance Portability and
Accountability Act (HIPAA) regulations. Availity’s statement of compliance is available at
www.availity.com.
How to get started
To register for access to Availity, go to www.availity.com/providers/registration-details/. It's that simple!
Navigate from Availity to MyAnthem
Users who want to view information housed on MyAnthem require the following:
a) MyAnthem ID also known as the Health Plan User ID
b) Availity ID & Password
To register your organization’s Tax ID for the first time on MyAnthem, go to www.anthem.com and navigate to
the Provider Home page. Click Register Now to begin the initial registration.
If your Tax ID is already registered on MyAnthem, you can take a short cut from the Provider Home page to the
Availity Web Portal and from there, continue taking the steps to log into MyAnthem.
To register an Availity user for Anthem services
The Availity PAA must complete the following process:
1. Log in to Availity and click My Account | Anthem Services Registration. If prompted, select your
organization next.
2. In the Display field, click Non-Registered Users.
3. Enter the user’s Health Plan User ID in the field provided.
a. To enable the Register button, enter one or more users’ Health Plan User IDs.
b. If the user does not have an Anthem ID, please contact the organization’s My Anthem Site
Administrator to obtain one, and then return to this page to register the user.
Note: The user’s First Name and Last Name must match exactly on MyAnthem and on Availity for this step to be
successful. If this registration step is unsuccessful, go to the user’s profile on either MyAnthem or Availity to
change whichever profile shows incorrect information. If the same individuals are listed as both Site
Administrator on MyAnthem and PAA (or PAA Assistants) on Availity, it is much easier to maintain User profiles
and make any necessary changes
If registration is successful, the user(s) can begin using Availity’s services immediately. If an error message
displays, the registration or change was not successful for that user. Review the message and verify the
information you entered. Make note of the Transaction ID if you need to contact Availity Client Services.
Need Training?
Availity offers a variety of ongoing training options, including live and on-demand webinars, online
demonstrations, local workshops, comprehensive Help topics, tip sheets and more. Once you are registered as
an Availity user, simply log into the Web portal and click on Free Training from the top navigation bar to attend a
free webinar. To attend a free in-person workshop in your area, click the link to view the schedule
www.rsvpbook.com/availitycentralregion.
Client service representatives are also available Monday through Friday to answer your questions at 800AVAILITY (800-282-4548).
Availity, an independent company, provides claims management services for Anthem Blue Cross and Blue Shield.
Anthem Blue Cross and Blue Shield is the trade name of: In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Missouri (excluding 30
counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates
administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded
plans and do not underwrite benefits. In Ohio: Community Insurance Company. In Wisconsin: Blue Cross Blue Shield of Wisconsin ("BCBSWi"), which underwrites or administers the
PPO and indemnity policies; Compcare Health Services Insurance Corporation ("Compcare"), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively,
which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ® ANTHEM is a registered trademark of Anthem Insurance
Companies, Inc. The Blue Cross and Blue Shield names and symbols are the registered marks of the Blue Cross and Blue Shield Association.
Rev 10/2014