Situational Leadership •1 Overview Directive and Supportive Behavior Leadership Variables Situational Leadership II Model •2 Directive & Supportive Behavior •3 Directive/Task Behavior • Involves: • Clearly Telling People • What to Do • How to Do It • Where to Do It • When to Do It • And Then Closely Supervising Their Performance •4 Supportive/Relationship Behavior • Involves: • Listening to People • Providing Support and Encouraging Their Efforts • Facilitating Their Involvement in • Problem Solving and Decision Making •5 Leadership Variables •6 • • • • Leader Follower Boss Associates/Peers Leadership Variables •7 Leadership Variables • Organization • Job Demands • Time •8 Interim Summary •Directive/Supportive •Leadership Behavior Variables •9 Situational Leadership Model •10 THE FOUR LEADERSHIP STYLES (High) S U P P O R T I V E High Supportive and Low Directive Behavior High Directive and High Supportive Behavior S3 S2 S4 S1 B E H A V I O R Low Supportive and Low Directive Behavior (Low) High Directive and Low Supportive Behavior DIRECTIVE BEHAVIOR HIGH D4 DEVELOPED MODERATE D3 (High) LOW D2 D1 DEVELOPING DEVELOPMENT LEVEL OF FOLLOWER(S) 8 Subordinate’s Development Level • Competence: Task Knowledge and Skills • Commitment: Motivation and Confidence 9 Levels of Development • • • • D1 D2 D3 D4 - “Enthusiastic Beginner” “Disillusioned Learner” “Reluctant Contributor” “Peak Performer” 10 15 Levels of Development D1 Low Competence, High Commitment “Enthusiastic Beginner” •14 Levels of Development D2 Some Competence, Low Commitment “Disillusioned Learner” •15 12 Levels of Development D3 Moderate to High Competence Variable Commitment “Reluctant Contributor” •16 Levels of Development D4 High Competence, High Commitment “Peak Performer” •17 Levels of Development • D1 - Low Competence, High Commitment “Enthusiastic Beginner” • D2 - Some Competence, Low Commitment “Disillusioned Learner” • D3 - Moderate to High Competence, Variable Commitment “Reluctant Contributor” • D4 - High Competence, High Commitment “Peak Performer” 15 Development Level is Task Specific •19 THE FOUR LEADERSHIP STYLES (High) S U P P O R T I V E High Supportive and Low Directive Behavior High Directive and High Supportive Behavior S3 S2 S4 S1 B E H A V I O R Low Supportive and Low Directive Behavior (Low) High Directive and Low Supportive Behavior DIRECTIVE BEHAVIOR HIGH D4 DEVELOPED MODERATE D3 (High) LOW D2 D1 DEVELOPING DEVELOPMENT LEVEL OF FOLLOWER(S) Directing • High Directive, Low Supportive • Leader Defines Roles of Followers • Problem Solving and Decision Making Initiated by the Leader • One-way Communication 19 Coaching • High Directive, High Supportive • Leader Now Attempts to Hear Followers Suggestions, Ideas, and Opinions • Two-way Communication • Control Over Decision Making Remains With the Leader 21 Supporting • • • • High Supportive, Low Directive Focus of Control Shifts to Follower Leader Actively Listens Follower Has Ability and Knowledge to Do the Task 23 Delegating • Low Supportive, Low Directive • Leader Discusses Problems With Followers • Seeks Joint Agreement on Problem Definitions • Decision Making Is Handled by the Subordinate • They “Run Their Own Show” 25