Stellar Training Tips and Skills Laura C. Brey, MS NASBHC Training of Trainers April 21-23, 2008 Objectives Review presentation tips from expert trainers  Identify expert solutions to common training delivery problems  2 “There are two kinds of speakers….. Those that are nervous and those that are liars.” Mark Twain 3 The facts…. #1 fear is public speaking  #7 is death  Over 41% of people have some fear  4 The myths …… God given talent  Easier for them  Don’t have to work at it  Don't get nervous  5 Presentation Tips – Sample Outline Introduction  Issue/Problem Statement  Action Plan/Solutions  Results  Summary “Tell them what you are going to tell them, tell them, then tell them what you told them” Russ Consulting  6 Presentation Tips – Stance/ Posture Assume a firm stance  Stand tall  Assume a natural hand position  7 Presentation Tips -Connecting with the Audience Use a strong voice  Relax your face  Establish eye contact  Talk to the audience  8 Presentation Tips - General Beware of non-verbals  Explain acronyms and abbreviations  Don’t wear distractive clothing or jewelry  9 Supporting the presentation Audiovisuals /Equipment  Electronic presentations ● ● ● ● ● ● good color, good for any size audience, need technical expertise, need laptop and LCD projector must bring presentation on jump drive or CD-Rom some jump drives are not compatible with older laptops ● equipment can fail ● be sure to bring hard copy of the presentation for handout and note taking 10 Supporting the presentation Audiovisuals /Equipment  Slides ● easy to travel with, ● expensive, ● can't change content easily ● slide projector must be available 11 Supporting the presentation Audiovisuals /Equipment  DVD or Videotape ● easy to travel with, ● Can be used as main tool of the presentation or an adjunct to other parts of the presentation, ● DVD or VCR player with projection must be available 12 Supporting the presentation with audiovisuals /equipment  Overhead transparencies ● cheap, ● easy to use, ● good back-up if other equipment fails or not available, ● cluttered, ● create broken speech patterns, ● need overhead projector 13 Supporting the presentation Audiovisuals /Equipment  Flipcharts ● cheap, ● good for brainstorming, ● difficult to post, ● need a scribe 14 Key points for designing visuals Determine necessity  Choose right one  Design visuals right  Deliver them well  Make charts and graphs self explanatory  15 Seven deadly sins of speakers Lack of enthusiasm  Distracting visuals, verbals and vocals  Material that is too technical  Failure to speak to time  Poor preparation  Information overload  Inappropriate pace  16 Common training delivery problems        Materials Facilities Media Fear Openings Credibility Personal experiences        Difficult learners Participation Timing Adjust instruction Questions Feedback Dependence on notes 17 Expert solutions to common training delivery problems  Materials ● Be prepared ahead of time  Facilities ● Visit the facility before hand ● Arrive early 18 Expert solutions to common training delivery problems  Media ● Know your equipment ● Have back-ups ● Enlist assistance 19 Expert solutions to common training delivery problems  Fear ● Be well prepared ● Use ice breakers ● Acknowledge the fear 20 Expert solutions to common training delivery problems  Openings ● Have a file of icebreaker ideas ● Memorize your opening ● Relax trainees 21 Expert solutions to common training delivery problems  Credibility ● Don’t apologize ● Have an attitude of an expert ● Share personal background 22 Expert solutions to common training delivery problems  Personal experiences ● Report personal experiences ● Report experiences of others ● Use analogies,movies or famous people 23 Expert solutions to common training delivery problems  Difficult learners ● Confront problem learners ● Circumvent dominating behavior ● Small groups for timid behavior 24 Expert solutions to common training delivery problems  Participation ● Ask open ended questions ● Plan small group activities ● Invite participation 25 Expert solutions to common training delivery problems  Timing ● Plan well ● Practice, practice,practice 26 Expert solutions to common training delivery problems  Adjust Instruction ● Know group needs ● Request feedback ● Redesign during breaks 27 Expert solutions to common training delivery problems  Questions ● Answering questions Anticipate questions  Paraphrase learner’s questions  “I don’t know” is Okay  ● Asking questions  Ask concise questions 28 Expert solutions to common training delivery problems  Feedback ● Solicit informal feedback ● Do summative evaluations 29 Expert solutions to common training delivery problems  Dependence on notes ● Notes are necessary ● Use cards ● Use visuals ● Practice 30 Summary Know your learners  Know yourself  Prepare yourself  Prepare the material  Support the presentation  31 Where to Get More Information Handouts  Knowles, M, Holton,EF,and Swanson, R The Adult Learner, 5th Ed. Butterworth-Heinemann : Woburn, Mass, 1998  Brookfield, S Understanding and Facilitating Adult Learning JosseyBass: san Francisco, 1986  32 Objectives Review presentation tips from expert trainers  Identify expert solutions to common training delivery problems  33