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Deakin University
Social Inclusion Conference
18 October 2010
Supporting diverse students through inclusive
library services and learning spaces
Sue Owen
Associate Librarian, Client Services
Christine Oughtred
Liaison Librarian, Faculty of Arts and Education
• On Library agendas:
Contribution of Libraries
… since I began championing the government’s social inclusion agenda
I’ve realised just how much (libraries) are precious common ground
in which social inclusion quietly blossoms.
Keynote speaker: Senator the Hon Ursula Stephens
Parliamentary Secretary for Social Inclusion and the Voluntary Sector
http://tinyurl.com.au/wep
Social Inclusion Principles
Australia
http://www.socialinclusion.gov.au/Pages/default.aspx
• Building partnerships with key stakeholders
– working with the University community to
get the best results for people in need
Institute of Koorie Education
Disability Resource Centre
Institutes of TAFE
• Building partnerships with key stakeholders
– working with the University community to
get the best results for people in need
Institute of Koorie Education
Disability Resource Centre
Institutes of TAFE
Collaboration with
Institute of Koorie Education staff
• personalised Library research skills training for IKE students
during on-campus intensive study blocks
• off campus resource delivery to students’ homes
• promoting library help, online or by phone when students
return to their communities
• Waurn Ponds Library Staff are approachable and helpful and have
encouraged staff at the Institute to use them in arranging workshops
for a range of activities … tailored to specific disciplines, for specific
workshops/presentations in speciality areas.
• … Koorie students are being encouraged to use the library and to
use it well which then flows through into their research activities.
• I know that I can send students to the library and that they will be
looked after really well.
Ms. Brenda Brodie, Lecturer, Institute of Koorie Education
‘You have no idea how much your quick response, support
and expertise meant ... I would like to say THANK YOU.
I appreciate your genuine care. You are definitely on the
side of the angels.’
(Student, Institute of Koorie Education)
• Building partnerships with key stakeholders
– working with the University community to
get the best results for people in need
Institute of Koorie Education
Disability Resource Centre
Institutes of TAFE
12
13
‘Just
wanted to give a big THANK YOU for the effort
put in to produce this additional learning tool…being
able to read and listen to the text I'm definitely less
fatigued and greater retention of information.
Awesome, absolutely awesome Thanks again’
‘Here are my Trimester 3, 2009 results,
MMM132 – 97 – HD, MSC120 – 73 – D.
A BIG THANK YOU to all
– I would not have been able to achieve such high
results without all your help concerning the PDS
texts.’
(Students registered with the Disability
Resource Centre)
‘Just
wanted to give a big THANK YOU for the effort
put in to produce this additional learning tool…being
able to read and listen to the text I'm definitely less
fatigued and greater retention of information.
Awesome, absolutely awesome Thanks again’
‘Here are my Trimester 3, 2009 results,
MMM132 – 97 – HD, MSC120 – 73 – D.
A BIG THANK YOU to all
– I would not have been able to achieve such high
results without all your help concerning the PDS
texts.’
(Students registered with the Disability
Resource Centre)
• Building partnerships with key stakeholders
– working with the University community to
get the best results for people in need
Institute of Koorie Education
Disability Resource Centre
Institutes of TAFE
Deakin at your Doorstep
•Partnerships with Institute of TAFE libraries and Deakin
Associate Degree program manager/project leader.
• Developing tailored services –
away from the mainstream approach
International students
Incarcerated students
Returning to study students
• Developing tailored services –
away from the mainstream approach
International students
Incarcerated students
Returning to study students
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• Developing tailored service –
a personalised and flexible approach
International students
Incarcerated students
Returning to study students
Incarcerated students
Deakin students in correctional facilities are permitted
very limited communication options –
usually Telstra landlines and Australia Post!
•Each institution has different guidelines
•Calls are timed and supervised
•Mail is vetted
•internet access is very limited, if allowed at all
• Who would’ve thought I’d end up with a degree! Without your
support I wouldn’t have made it.
• Thanks to the library’s Off Campus service I’ve managed to
complete my undergraduate degree, and have been accepted
to do honours.
• I have now completed 2 major sequences … all distinctions
and high distinctions, thanks in part to your help and the
fantastic service you provide.
Students in Correctional Facilities
• Developing tailored service –
a personalised and flexible approach
International students
Incarcerated students
Returning to study students
I find the library an excellent place to study as I am distracted
by other tasks at home.
I use the library for group study sessions. If we are lucky
enough to secure a study room with the large screen and
whiteboard we accomplish quite a lot by sharing ideas and
assisting each other.
(Student: mature age, return to study)
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Your Library.
Your Space.
30
32
The Library supports the University in fulfilling
HEPPP Social Inclusion principles
We welcome partnerships across the University
We are willing collaborators in whole-of-University
programs and evaluations
Deakin University Library
Sue Owen
[email protected]
9251 7180
Christine Oughtred
[email protected]
5227 1441