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UK Rail with Rail Europe
How to book in Euronet ?
Enjoy Europe
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Travel by Train!
Summary
Reminders on UK rail products
Integration of “ATOC” range in Euronet
Quotation / Search process
Solution / Fare details
Passenger assignment
TOD issuance mode
Q for Print / Print Now
Booking Summary / Proforma Invoice
Retrieving tickets
Tips
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Reminders on UK rail products
2 fares ranges in the UK both accessible in Euronet :
BritRail
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BritRail Open Tickets
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Zoned priced
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No change in Euronet, same as before, printed on Euronet paper
“ATOC” domestic fare range
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New in Euronet
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Offer great discounts and prices, (no zone pricing)
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3 types of fares : Advance, Anytime, Off-Peak
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TOD only : no paper tickets
The purpose of this User Guide is to help you be comfortable with
booking UK trains.
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2 fares ranges in the UK,
both accessible in Euronet :
What do you
want to book ?
Which inventory do you
need to select in the
dropdown list ?
What does that means ?
Which mode do you need to
select to book the products ?
To book Britrail
Select «ERP»
ERP = GB inventory
« Search by Schedule »
« Search By Price »
« Advanced Search »
« Manual Booking »
To book ATOC
Select «ATOC»
ATOC = UK inventory
Only by « Search By Price »
Integration of “ATOC” range in Euronet (1)
Euronet has been adapted to be able to sell “ATOC” domestic fare
range. This has impacts in 3 main areas :
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1.Quotation / Search process
ATOC products ONLY bookable via PTP “Price Search” (PTP “Search
by Schedule” not available)
No full day search for train schedule  5 schedules returned at a time
New search options “Dual Single” and “Open Return” are introduced
New UK station database will be used for ATOC searches
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2.Passenger assignment
8 passengers maximum per booking
Individual passenger assignment required
TOD fulfillment only – No paper tickets
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Integration of “ATOC” range in Euronet (2)
3.
Booking status and confirmation process
The PNR is created ONLY when the booking is queued for print /
printed. This has the following consequences :
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Impossible to use the options “modify”, “pax reduction”, or “repeat” :
User must create a new request
There is no “hold” status , there is no “TTL”
Seat assignment, when applicable, will only happen at “queue for
print” or “final” status
Once in “queue for print” or “final” , booking is confirmed and invoiced
No booking modifications (modify or removal) possible once in Final
Status : rebooking is required and after-sales conditions apply
Quotation / Search process (1)
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Quotation / Search process (2)
(1) In the PTP Price Search “Search By Price”
(2) Select “ATOC” in the dropdown list
(3) Choose :
Journey Type
Filter Options
Single
Journey
(one way)
One-Way
• Use this option if you only want a one-way ticket.
• It will provide details of the tickets and fares available for a oneway journey.
• Advance Single
• Off-Peak Single
• Anytime Single
Round-Trip
• Use this option if you want to do a round trip journey.
• It will provide details of outward and return tickets and fares.
• You can also "mix and match" two single (one-way) fares for a
round trip journey, sometimes it is a cheaper option !
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Dual Single
• Like the Round-Trip filter option, this option allows you to "mix and
match" two single (one-way) fares.
• Advance Single
• Off-Peak Single
• Anytime Single
• Use this option if you want to do a round trip journey, but do not
know the return date of travel yet.
• This option will only provide details of return tickets and fares.
• Generally, an Open Return allows return travel at any time within 30
days of the departure date, but this can vary.
• Off-Peak Return
• Anytime Return.
Return
Journey
(round -trip)
Open Return
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Open Return
Display
Available Fares
Advance Single
Off-Peak Single
Anytime Single
Off-Peak Return
Anytime Return.
Quotation / Search process (2)
(4) Enter the number of passengers according to the age. Maximum 8 PAX
Senior, Youth and Passholder fares will only be returned for ATOC+Non ATOC segments (f.i. Manchester-Paris).These
options should only be returned for Non-ATOC (Eurostar) segments.
(5) “RailCards” offer discounts which will be automatically included in the prices returned.
Clients must show railcard upon request
(6) Choose “Product type” in the drop down list (“Retail”)
(7) Select the “Class of service” : First / Second / Both
(8) Select the displayed package by Price / Flexibility
(9) Click on “Search”
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Solution / Fare details
(1) Click on City/station detail to
display the train “solutions details”,
Select the outbound schedule by
clicking on the price info
(2) Click on the fare underlined to
obtain the “package fare details” (sales
conditions), then, select the fare
It is important that user advise
customer of Sales Rules prior to sales
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Train details and sales conditions are
available in similar screens as today
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Maximum 3 segments = 2 connexions
(3) Click on “Next”
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Passenger assignment
Individual Passenger
assignment is required
If you click on “Preference” ,
you’ll find seat preferences
such as :
• ATOC Options : business,
family, quiet, restaurant
• Seat position : aisle, middle,
window, individual
• Seat direction : back, facing,
airline
Then, after the individual
passenger assignment, click
on “Next”, you’ll find the
Product Summary, where
each segment will be listed.
As usual, click on “Book
now”
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TOD issuance mode
Back in the main page, you
are now in the step 1 of 2
with a product booked and all
the info completed
(1) Select TOD in the drop list
of the product description :
User must select only TOD
option
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There are no “Confirm” or
“Modify” buttons :
No PAX reduction
No modification possible
If you need to change
something, you’ll have to do
a new request and click on
the “Remove” button
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(2) Click on “Next”, and
“Finish”
Q For Print / Print Now
You can see the Selected Printing Option :
TOD
(1) Click on “Q For Print” or “Pint Now”,
(2) Confirm the “Q For Print” in the popup message
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(3) The booking has been successfully
completed, then select the appropriate
option :
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Booking Summary / Proforma Invoice
Once booking is queued to print/printed :
(1)The booking status is “final” and the
Selected Printing Option is “TOD”
Be careful : once you click on “Print Now”
or “Q for Print” your booking is INVOICED
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(2) You must print your booking before the
expiration date, otherwise after the
expiration date, your booking will be
automatically INVOICED and DELETED
(3) The product appears as confirmed in
the booking summary : no change possible
(if changes after the confirmation, it would
be treated as after-sales) :
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(4) Seat will be assigned (if applicable)
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(5) There is not TTL
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(6) The PNR has been created : the client
need this info to retrieve the ticket on a
TVM machine
Retrieving ticket
As all UK Rail tickets are issued as TOD, travellers will need to retrieve their actual travel
documents prior to boarding their train. The booking summary is not valid for travel…
When ?
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Train tickets can be collected at any staffed station ticket office before departure
To avoid last minute rush, we recommend that travellers arrive at the station at least 20 minutes
prior to train departure
Where ?
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Travellers can collect their actual tickets
- Either at a staffed ticket office in a train station
- Or at a "TVM" (Ticket Vending Machine), also known as "Fast Ticket"
There are more than 400 stations equipped with TVMs in the UK (complete list available in Extranet)
How?
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To collect their actual travel documents, travellers will need to quote their reference number (PNR),
available on the booking summary
When retrieving their tickets from a TVM, they will also need to
- insert their debit/credit card to activate the machine (the TVM doesn't debit the card)
- follow the steps indicated on the screen of the TVM
Tips (1)
London International CIV station :
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For customers connecting to/from Eurostar, you can select “London
International (CIV)”
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CIV means : “International Conditions of Sale” , and refers to a set of
uniform rules shared by European railway operators, to cover
international journeys.
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The acronym "CIV" will be printed on the corner of tickets issued to
show that travel is covered under the terms of the CIV contract
(primarily providing compensation for lost baggage and a guarantee of
onward transport, in the event of cancelled or missed connections).
Tips (2)
Journey Breakpoint :
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When booking an international itinerary, including one non-pure UK
Rail segment (for instance Manchester-Paris), you will you need to
specify the “breakpoint” city and a minimum connection time
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Most of the time this will happen when requesting a UK domestic
segment + a Eurostar one
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A pop up will come up automatically
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We recommend that you allow a minimum time connexion of 1H30 in
London to take into account the Eurostar check-in time and potential
delays
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Tips (3)
Tickets including the London Underground (Pure ATOC case) :
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If you specify Manchester to London (city-to-city, with no stations
specified), your journey will terminate at the closest station (e.g.
London Euston).
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If you specify Manchester to London St Pancras (London station
specified) the solution will be returned with a London Underground
segment included, and the cost of that transfer is included in the
ticket price quoted.
Tips (4)
Tickets including the London Underground (ATOC / non-ATOC
case) :
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When you specify, for an international itinerary, “London” as a
breakpoint city, Euronet interprets this as “London St Pancras”.
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The middle segment included will be a London Underground
segment, included in the price of the ATOC ticket
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For instance, for Manchester – Paris, Euronet will return the following
solution :
Manchester Piccadilly to London Euston
London Euston to London St Pancras
London St Pancras to Paris Nord
Tips (5)
For a round-trip journey, you can “mix and match”!
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You can either choose:
 A return fare such as Off-Peak Return, Anytime Return
 Or “mix and match” two single (one-way) fares ! Sometimes it
is a cheaper option !
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Advance tickets are only single (one way) tickets. There are no
Advance Return fares, however, you can "mix and match" two oneway Advance fares for a return journey!