Axis Communications
South Asia Pacific Support Organization
www.axis.com
Objectives – Support
> After this lesson, students should be able to:
> Identify local and global support for further
questions
www.axis.com
Support – Where to start
> All manuals and installation instructions can be found on
the Axis website:
www.axis.com/techsup/
> Firmware upgrades are free and can be downloaded by
registering with Axis:
www.axis.com/reg/login.php?oldurl=/techsup/firmware.php
> Find answers in the FAQ database:
www.axis.com/techsup/faq/index.php
> Raise a support request with Axis:
www.axis.com/reg/login.php?oldurl=/reg/mycases/index.php
www.axis.com
Customer Support
> Support requests are made to Axis Customer Services
> Most efficient – Log in to MyAxis and use the online helpdesk on the Axis
website: www.axis.com/reg/login.php?oldurl=/reg/mycases/index.php
> Benefits
– Ask questions online
– Highest priority
– Trackable
– History log
> Alternatively, telephone can be used (business hours only).
If a written response from Axis is needed, a support case will be raised for
the customer.
> Whenever possible, support is given in the local language.
Supported languages today are: English, German, Swedish, French,
Spanish, Italian, Dutch.
www.axis.com
Support web – Online Helpdesk
Click
www.axis.com
Support web – Online Helpdesk
Click!
www.axis.com
Support web – Online Helpdesk
Log in to
MyAxis
www.axis.com
Support web – Online Helpdesk
Click!
www.axis.com
Support web – Online Helpdesk
Include as much
information about your
support case as possible
- Server report from your
Axis unit
- Print screen of the error
message
- Snapshot of blurry image
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Priority support
> Online support cases are automatically prioritized
– Axis partners, distributors and resellers
– Installers and system integrators
– End users
> Incoming support requests shall be answered within two working
days, either to present a solution or to request additional information
(such as a server report and a parameter list)
www.axis.com
SAP – Australia / New Zealand
Local office
Axis Communications Pty Ltd
Level 27, 101 Collins Street
Melbourne VIC 3000
Australia
+613 9221 6133
Country manager
Wai King Wong
Key Account Manager
Aldrin Leong
Customer Support line
+613 9221 6133
www.axis.com/corporate/contact.htm
www.axis.com
SAP – Asean
Local office
Axis Communications (S) Pte Ltd.
7 Temasek Boulevard
#11-01A Suntec Tower 1
Singapore 038987
+65 6 8362777
Country manager
Nafis Jasmani
Customer Support line
+65 6 83622777
www.axis.com/corporate/contact.htm
www.axis.com
SAP – India
Local office
Axis Video Systems India Private Limited
Kheny Chambers
4/2 Cunningham Road
Bangalore 560002
Karnataka, India
+91 (80) 4157 1222
Country manager
Prakash Prabhu
Customer Support line
+91 (80) 4157 1222
www.axis.com/corporate/contact.htm
www.axis.com
SAP – unexplore, Vietnam / Phillipines/
Sri Lanka / Bangladesh
Local office
Axis Communications (S) Pte Ltd
7 Temasek Boulevard
#11-01A Suntec Tower 1
Singapore 038987
+65 6 8362777
Country manager
Raymond Koh
Customer Support line
+65 6 8362777
www.axis.com/corporate/contact.htm
www.axis.com
Questions & Answers
Thank you!
www.axis.com