AIRLINE RESERVATION SYSTEM THE PURPOSE OF THIS STUDY 1. Reservation system in Airline industry 2. Three Letter code for International City and Country 3. Three Letters Code for Month 4. International Airport 5. Call Sign Alphabetical Airline Reservation - Call Sign Alphabetical Call sign alphabetical Is the way to make easy and avoid mistake in spelling name of pax (passanger), destination, address etc A Alpha B Beta / Bravo C Charlie D Delta E Echo F Fanta / Foxtrot G Golf H Hotel I India J Juliet K Kilo L London/ Lima M Mike/Mama N November O Oscar P Papa Q Quebec R Romeo S Siera T Tango U Uniform V Victor X X-ray Y Yangki Z Zulu 3 Letter code for Months • • • • • • • • • • • • JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC January February March April May Juny July August September October November December The version of writing the DAY SENIN 1 M MON 1- - - - - - - M------ SELASA 2 TU TUE -2----- -T----- RABU 3 W WED --3---- --W---- KAMIS 4 TH THU ---4--- ---T--- JUMAT 5 F FRI ----5-- ----F-- SABTU 6 S SAT -----6- -----S- MINGGU 7 S SUN - - - - - -7 ------S International Flight • AA • AC • AF • AI • NZ • AZ • NH • BA • CX • CI • GA American Airlines ----------- USA Air Canada --------------------- Canada Air France ---------------------- France Air India ------------------------ India Air New Zealand -------------- New Zealand Alitalia --------------------------- Italy All Nippon Airways ---------- Japan British Airways --------------- United Kingdom Cathay Pacific ---------------- Hong Kong China Airlines ----------------- China Garuda Indonesia ------------ Indonesia etc City Code (Domestic) NO City/Country City Codes 1 Argentina/Buenos Aires BUE 2 Bolivia/Lapaz LPB 3 Canada/Vancouver YVR 4 India/Mumbay 5 Indonesia/Jakarta JKT 6 Malaysia/Kualalumpur KUL 7 Peru/Lima LIM MOM International Flight Routing Domestic Flight Routing Flight configuration Flight configuration 2 Configuration 3 Schedule flight NO FLIGHT NUMBER ROUTE DEPARTURE ARRIVAL 1. JT 8904 CGK-JOG 1900 2000 2. GA 444 DPS-BTH 2000 2145 3. RI345 BDO-MES 0745 0900 4. MZ467 BDO-MDC 0700 0850 SSR (Special Service Requirement) ARR Arrival= waktu kedatangan pesawat. ASAP As Soon As Possible = Harus dilakukan dengan segera BSCT Baby Basket = Keranjang untuk bayi = tas untuk membawa Bayi BLND Blind Passenger = Penumpang tuna netra, biasanya jika bepergian ditemani oleh anjing peliharaannya. CHD Children, kode untuk penumpang pesawat dengan usia anak-anak. DAPO Do All Possible = Lakukan sepenuhnya. FRAG Fragile Baggage = Barang bawaan penumpang yang mudah pecah. NOSH No Show = penumpang yang sudah memiliki ticket pesawat, tetapi tidak melakukan check-in di bandara. ticket Ticket 2 Boarding Pass Computerized Ticket Ticket manual Ticket manual Ticket manual International ticket The role Of Information Technology • To respond effectively to the dynamic character of the tourism industry, information must be able to flow among the client, intermediaries and each of the suppliers involved in servicing the clients needs. • As a result, information technology (IT) – the convergence of computing, communications and electronics – has become an almost universal distribution platform of the tourism industry. The power of I.T. allows information to be managed more effectively, and transported worldwide almost instantly. IT; Electronic distribution: The evolution of airline CRSs to GDSs  Electronic distribution systems in tourism have their origins in the inventory systems that were installed by airlines at the end of the 1950s and during the 1960s. Originally organizational systems in the mid-1970s by installing terminals in travel agents instant access to real-time availability and pricing information. As well as the ability to make instant bookings, thus helping them to greatly improve the quality of service to their customers. The airlines also benefited fro this arrangement.   Deregulation of the airline sector in the USA in the late 1970s gave great impetus to the growth in the adoption of computerized reservation systems (CRSs). In essence, deregulation triggered both the introduction of new airlines and also allowed more airlines to compote on the same routes. As a result, the use of a CRS became practically essential to try to cost – effectively untangle the complex web of information. CRSs introduced three major financial benefits through directional selling to the parent carrier. Information Technology in Tour Operator and Travel Agencies • In contrast with business and independent leisure traveller a considerable number of consumers normally purchase ‘tourist packages’ arranged by tour operators and often use charter flights and small accommodation establishments for their annual holidays. Tour operators tend to distribute their products by displaying brochures of their packages in travel agencies. Major System • Amadeus • Air France, Iberia, Lufthansa, SAS • Over 500 individual airline • Online travel agencies SABRE • Sabre • American Airline • Expedia, Travelocity, Travel Guru, Priceline, Schedule for 800 airline • 88.000 hotel • 50 rail carrier • 180 tour operator • 13 cruiseline • 24 car rental etc GALILEO • Galileo • AerLingus, Air Canada, Alitalia, BA, Swiss, US Airways • Hotel • Rental Cars WORLDSPAN • Worldspan • Delta Air, Northwes, TWA • Hotels • Priceline TRAVELSKY • TravelSky • AirChina, China Southern, China Eastern, Hainan Airlines • Online travel agenciES ABACUS • Abacus • All Nippon Airways, cathay Pasific, China Airways, Dragon air, Malaysia Airline, Philipine Airline, Royal Brunei, Silk Air • Online travel, over 450 individual airline, 80.000 hotels