OCR Cambridge National in Health and Social Care (Level 1/Level 2) R021 Essential values of care for use with individuals in care settings What are my rights? Confidentiality Choice Equal and fair treatment Protection from abuse and harm Consultation What are my rights? If my rights are respected, I feel… Empowered Safe Valued What are my rights? What happens if my rights are ignored… Staffordshire Hospital care scandal Concerns over quality of care at Castlebeck Patient abuse at Winterbourne View Ensuring high standards of care How do we ensure high standards of care in Health and Social Care settings? Care Values Service Users Legislation Policies and procedures How do we keep service users safe? Provision of hand cleansing gel Hair tied Security pads back on doors Increase in number of sinks with washing facilities Appropriate Intercom systems protective clothing Posters showing handwashing guidance No nail Window polish locks No Monitoring jewellery keys Safeguarding the rights of service users They are all vulnerable due the to their age or We needtotoabuse, safeguard What do allrights of these peoplewho haveuse in common? medical conditions. of people healthhave andasocial care Care practitioners duty of care which is services. determined and influenced by legislation. You will… Understand how to support individuals to maintain their rights. Understand how legislation impacts on care settings. Understand how personal hygiene, safety and security measures protect individuals. Understand the importance of the values of care and how they are applied. Thank you for using this OCR resource Other OCR resources are available at www.ocr.org.uk To give us feedback on, or ideas about, the OCR resources you have used e-mail [email protected]