1. technology and computing

A changing company in a
time of change
Rakesh Bhasin
© 2010 Colt Technology Services Group Limited. All rights reserved.
Market discontinuity – we are all responding to
change
Data Sovereignty
Mobility
Latency
Cloud
Privacy
Green
Consumerisation
As-a-Service
Role of CIO
Role of IT
Security
Proximity
Risk
2
Big Data Sustainability
What we are…
•
Increasingly recognised as experts in creating
integrated compute and networking solutions
•
Agile/responsive
•
Strong in B2B customer relationships
•
European
3
What we are not…
•
Not a telco
•
Not a systems integrator
•
Not a software developer
•
……….and we are not a “cloud company”
•
We are a new breed of service provider
•
We are the Information Delivery Platform
4
Information Delivery Platform – leveraging people, network and
compute assets to deliver IT services
We are well-placed to succeed:
•
Ownership of critical network, data
centres and IT infrastructure assets
•
Strong partnerships with leading
industry players
•
Extensive solutions portfolio covering
voice, data and IT managed services
•
Pan European sales and services
capability
•
More than 35,000 enterprise
customers across Europe
•
Colt has 5,000 employees in 15
countries, using standardised
processes and systems
•
Shared service centres –
India/Barcelona
5
You can’t have an information delivery platform
without getting your core capabilities right
End-user compute
Service and
Commercial Wrap
Application Delivery and Management
VDI
Unified
Comms
Apps
Dev/Ops
Vertical
COI
Infrastructure Foundation
Cloud
management
IT management
Compute/Storage/LAN/WAN
Modular Data Centres
High-performance Network
Core Capabilities
6
Customer SelfService
You can’t have an information delivery platform
without getting the service architecture right
End-user compute
Service and
Commercial Wrap
•
•
ITIL Framework
Service design
Service operations
Service transition
Service reporting
and measurement
End to end
integrated
capabilities and
SLAs
Customer SelfService
Application Delivery and Management
Managed Software Libraries (PaaS)
UCC
VDI
MarketPrizm (vertical)
Infrastructure Foundation
Virtual DataCentre Services (vCloud)
Cloud Infrastructure Services
Grid services (Tibco)
Storage Services
Modular Data Centres
Co-Location
Security
Low-latency/hybrid networks
Core Capabilities
7
•
•
Orchestration of
service
On-demand
consumption
Customer successes
Phoenix modular data centre build for managed services. Timeto-delivery, energy efficiency and quality of operation set Colt
apart.
Colt’s managed infrastructure runs across two European data
.
centres.
With a failsafe system approach and performance
guarantees, Source can focus its attention on driving the growth of
the Exchange Traded Products market in Europe.
Telecom Italia Sparkle uses Colt’s network to deliver services
across Western Europe.
Bank Leumi (Switzerland) Ltd redesigned its existing data
centre infrastructure to commission a new banking centre.
Colt Broadcast dedicated fibre circuits for quality
uncompressed HD streams for the main national French TV
channel.
Colt provides a hybrid cloud infrastructure where the services
can be complemented with dedicated as well as virtual server
systems depending on the demand.
8
9
Aligning structure and execution – at speed
Colt Enterprise
Services
Colt
Communication
Services
Colt Data Centre
Services
Infrastructure Services Unit
Integration of Operations, IT & Technology Divisions
Business Services Unit
Shared Service Unit
Corporate
10
Financial stability while changing the revenue mix
11
Change or you will be changed
12
MarketPrizm
Tanuja Randery
© 2010 Colt Technology Services Group Limited. All rights reserved.
Information delivery platform: vertical communities of
interest
End-user compute
Service and
Commercial Wrap
Application Delivery and Management
VDI
Unified
Comms
Apps
Dev/Ops
Vertical
COI
Infrastructure Foundation
Cloud
management
IT management
Compute/Storage/LAN/WAN
Modular Data Centres
High-performance Network
Core Capabilities
14
Customer SelfService
Equity trading has changed significantly in the past few
years, fuelled by electronic trading & deregulation
Structural shifts creates
demand for:
Growing
demand for
market data
and execution
services
15
• More bandwidth to carry
higher data volumes
• Faster connectivity to
action trades
• Need to locate close to
an exchange to reduce
latency
• Lower cost of
infrastructure to counter
lower margins on trades
• Software, hardware that
provides ability to make
smarter, faster decisions
Current market players either compete on
providing breadth of data or speed – few offer
both well
Strong
Market data
feed
handler
technology
Low Latency
Market Data
feed handlers
NYSE
(SFTI)
Wombat
ACTIV
QuantHouse
MarketPrizm
Exchanges/Venues
IDC
(7 Ticks)
Fixnetix
Thomson
Reuters
Market Data
Vendors
Fidessa
GL
SunGuard
Bloomberg
Weak or no
feed handler
technology
BT
Trading ISVs
SAVVIS
Not latency sensitive
Source: Colt Group internal research
16
Telecom/
Extranet/
Co-Lo
Providers
Low-Latency focus
The market opportunity for Colt is significant
Trade infrastructure services addressable market: Europe and Asia
2010-2013 [$bn]
Figures based on TABB Group Estimates
17
MarketPrizm provides market data and execution
services in Europe today
Market Data
Feed Handlers
Normalization
Client Algos
Gateways
Orders
18
Colt’s strategic objective is to create a trading
infrastructure ecosystem offering a full range of services
to customers as a one-stop shop or “a la carte”
Current Services
Future Services
Service Pillar
19
Offering
Trading Decision
Support services
•
•
•
•
Hosted Services
•
•
•
•
•
Historical Data
Time stamp/ synchronization
FIX Front/Middle office
Algo trading infrastructure
Back Testing services
Content (Market
Data)
•
•
•
•
Vendor of record – MTF/Exchange
Raw and normalized order book
Expanded data feeds
Partnerships
Proximity
• Colocation
• Proximity
Network
• Low latency access
• Latency Monitoring
Service Wrap
• 24*7 Monitoring/ Support
Risk Management
Smart Order Routing
Index Generation
Execution management systems/ Market
Gateways
• Streaming data processors, tick data analyzers,
CEPs
It's not only about infrastructure,
it's also about services
Simon Walsh
© 2010 Colt Technology Services Group Limited. All rights reserved.
Information Delivery Platform – leveraging people, network and
compute assets to deliver IT services
21
Application Delivery and Management
APIs
Resource scheduling and allocation
Virtualisation
Compute/Storage/LAN/WAN Pool
Network
22
Vertical
COI
Self Service/Automation
Apps
Dev/Ops
Audit/Compliance
Unified
Comms
On-demand consumption
VDI
Orchestration
Provisioning, Monitoring and SLA Management
Order Management and Service Delivery
Billing and Metering
It’s not just about the infrastructure
Customer-centric: componentised solutions
approach
Product and Service Catalogue
Components
Technologies
Services
Products and
Customer
Solutions
Variants
Customer
Solution 1
Customer
Solution 2
Product X
23
Our portfolio
Provisioning Services
‘Transactional’
X as a Service
(Integrated IT & Telecom)
Virtual IT &
Telecom
Infrastructure
Dedicated IT
Infrastructure
Data
Networking
Voice &
Telephony
24
Managed Services
‘Solutions’
Co-location
Modular Data centre
Managed IT Infrastructure & services
(Dedicated Hosting)
Internet Access
Ethernet
Link
Managed Networking
(IPVPN, HSS)
Voice
Intelligent Numbers (IN)
VoIP Access
Unified Communications
& Collaboration
Our service modules:
To enable enterprises to embrace the cloud service delivery model
ASSESSMENT
CONFIGURATION
REALIGNMENT
INTEGRATION
OPERATIONAL
Determine
workloads &
define
business case
Capacity,
resources,
security &
services
Skills, policies,
processes &
teaming
agreements
(contracts)
Data, on and
off premise
devices,
network /
compute /
security &
teams
Remote,
automated,
metered &
recharge
(billing)
25
Operations/Monitoring (HP Openview)
Data Centres & Network
High availability, dual site design
Resilient network infrastructure (BGP4 /HSRP)
Ddos protection
26
(14TB)
Applications
Tools & infrastructure
Management and security tools
IP Backup
Active
Directory
(60k accounts based
on iplanet and
exchange)
Email
(250 MB)
INTERNET
(6 Data Centre
connection and 90.000
end users)
N(ETWORK
SERVICE DESK
Internet
MPLS
GTM
L3 Switch
APP
OS
DS
GTM
L3 Switch
Security (Mail, IPS, FW)
Security (Mail, IPS, FW)
LTM / Workgroup Switch
LTM / Workgroup Switch
APP
OS
DS
APP
OS
APP
OS
VM
VM
HyperVisor (VM)
Physical Blade Server
HP Matrix Zentrales
Management Interface
für die ZSA Ressourcen
Anfrage
Service Katalog
APP
OS
Auftrag
Server in 48
min***
Matrix-Mgmt &
Kapazität /
Abrechnung
APP
OS
Service
Provisionierung
Infrastruktur
DS
DS
APP
OS
APP
OS
VM
VM
HyperVisor (VM)
Physical Blade Server
Mgmt-LAN / SAN mit Virtual Connect Technology (ETH, FC)
27
Storage
Storage
City 1 Proximity Centre
EQUITY MARKETS
City 1 Proximity Centre
CREDIT MARKETS
City A office
City B office
Trading
Venues
Market Data
Brokers
Trading
Venues
Market Data
Brokers
City 2 Proximity Centre
28
Service boundaries
Structured Cabling & Cabinets
29
Customer A
(extract from a customer)
Europe’s fragmented legal landscape plays into
Colt’s core
UK:
No formal approval
required for data
transfer – more self
regulatory
GERMANY:
Depending on the
individual case,
involvement of the
Data Protection
Officer is required
SWITZERLAND:
Banking secrecy laws .
Ongoing debate on whether
data needs to be stored in
Switzerland
30
SPAIN:
Transfer of personal
data outside of Spain
requires authorisation
from Spanish Data
Protection Agency
Director. High fines (up
to €600k) issued for not
complying with data
protection laws.
Summary
•
We have segmented our customers and configured our
business to address the different needs of our customers
•
We already have many of the product and service
components required to deliver the cloud service delivery
model
• Success is dependent on the appropriate combination of
systems, assets, tools, processes, people and policy
•
31
Our pragmatic approach, coupled with our understanding
of European markets positions us well
Network Services
Luke Broome
© 2010 Colt Technology Services Group Limited. All rights reserved.
Information Delivery Platform – leveraging people, network and
compute assets to deliver IT services
33
Colt continues to invest in its network
Kolding Copenhagen
Manchester
London 3
(WGC)
Stockholm
Scandinavian Ring
Brussels Antwerp
Hanover
Rotterdam Amsterdam
Dresden
Hamburg
Düsseldorf
London
UK Ring
Cologne
Birmingham Reading
Central Ring
Berlin
Prague
Leipzig
German Ring
N’berg
Frankfurt
Munich
Eastern Ring
Strasbourg
Vienna
Paris
Rennes
Swiss Ring
Nantes
Karlsruhe
Stuttgart
Basel
Bratislava
Geneva
Lyon
French Ring
Zurich
Toulouse
Marseille
Italian Ring A
Bordeaux
Beziers
Turin
Milan
Lugano
Madrid
Spanish Ring
Barcelona
Valencia
34
Italian Ring B
Parma
New
Genoa
Rome
Bologna
New low latency routes have been built
Network connections between cities are logical
paths and may not reflect actual routes
Amsterdam
London
Brussels
Frankfurt
Old
Existing fibre routes
New fibre routes
PoP to PoP one-way latency
35
Paris
London - Frankfurt
Paris - Brussels
New
7.2ms
4.22ms
5.90ms
2.58ms
Colt’s network is IP Version 6 ready
• Services supplied to iBahn and...
• ... the v6 World Congress in Paris
• Colt.net accessible in IPv6
• Customer trials continue end June
• We will help customers plan for IPv6
36
Colt has strengthened its broadcast offering
Metro
National & International
Metro
Colt
network
• Support for multiple industry interfaces
• Compressed or uncompressed
• Metro, national and international
37
Managing and Integrating Networks
Colt Managed Networking
Data
Centre
Internet and
3G backup
38
•
Hybrid solution
•
Application Aware Networking
•
Consolidated Servers
•
Data Security
•
Reliable environment
•
Wireless backup
Meeting the smart phone data challenge
Colt provides to
Mobile network
operators
Backhaul
In building data offload
IP Packet Exchange
39
IP Packet exchange uses Colt’s VoIP network
Number
database
Fixed
IPX
Provider
Mobile
Colt
Multi-lateral
Mobile
•
•
•
Colt Voice
Customers
Trial with IPX provider in progress
Solution available 3Q’2011
Reduces transit networks and interconnect costs
40
Colt’s next generation Intelligent Network is built
• Intelligent Network numbers across 13 countries
• 500,000 numbers migrated to the new platform
• Interactive voice recognition (IVR)
• Statistics and reports
Customer
Management
Reporting
IVR
Routing
Colt
IN services
Email,
SMS & IM
Contact centre and
call flow management
Statistics and historical
reporting
Contact Centre
management
41
Applications
Contact Centre agents
... and managed through intuitive web tools
Managed from customer’s browser, without software installation...
Route Activator
Active Reports
•
•
•
•
Manage black/white lists, announcements,
Create/modify routing including IVR options
42
On line or scheduled reports by email
Number of calls, durations, successful/
unsuccessful, origins, repeat calls, etc
Managed IT Services
Mark Leonard
© 2010 Colt Telecom Group Limited. All rights reserved.
The evolving IT Managed Services portfolio
44
The new IT stack
• Rise of Smart Phones, Tablet devices
mobile
tablet
thin client
user laptop
and ubiquitous end user PCs results
in drive to support multiple end
devices (“Consumerisation”)
• New workforce culture of exploiting
Web2.0
video
Instant messaging collaboration tools
hosted delivery
Compute, network, storage and
backup infrastructure
social media and collaboration tools
drives demand for new services
• Pressure to reduce capital
expenditure and data centre
infrastructure leading to increased
outsourcing
• Integration of WAN, data centre fabric
and compute platforms to create end
to end cloud services
• Increased environmental regulation
Data centre
High-performance network
45
but with continued data jurisdictions
drives need for local data centre
capabilities
Virtualisation
Compute/Storage/LAN/WAN Pool
Network
46
Self Service/Auotmation
Resource scheduling and
allocation
Audit/Compliance
APIs
On-demand consumption
Application Delivery and Management
Apps
Vertical
Unified
VDI
Dev/Op
COI
Comms
s
Orchestration
Provisioning and Monitoring/SLA Management
Order Management and Service Delivery
Billing and Metering
You can’t have an information delivery platform
without getting the architecture right
IT Managed Services portfolio update
Unified Communications
Security Services
Virtual Desktop Service
vCloud Datacenter Service
Cloud Infrastructure Service
Managed Storage and Back-up
Dedicated Hosting
Colocation
47
APIs
Cloud infrastructure
services (Unisys)
Resource scheduling and
allocation
Virtualisation
Compute/Storage/LAN/WAN Pool
VMware vCloud
Datacenter service
Network
48
Cloud centric
networking and
end-to-end
SLAs
APIs
Resource scheduling and
allocation
Virtualisation
Compute/Storage/LAN/WAN Pool
Network
49
Cloud Centric Network
IP/MPLS
Network
End user
Data Center
Fabric
Colt Data Centre
•
VM
Compute
Storage
Ethernet
Network
Data Center
Fabric
Optical
Network
VM
Compute
Storage
End-to-end Service Activation and Assurance
50
•
•
Colt Data Centre
Customer
Network and system
intelligence to manage the
size and location of
network services and
compute instances (the
Cloud Centric Network)
•
•
Bandwidth on-demand
Dynamic relocation
and augmentation of
compute and storage
resources
Scalable data center fabric
Integrated and automated
service activation and
assurance
Application Delivery and Management
Apps
Vertical
Unified
VDI
Dev/Op
COI
Comms
s
APIs
Unified
Communications
Resource scheduling and allocation
Virtualisation
Compute/Storage/LAN/WAN Pool
Network
51
Unified Communications – corporate
Partner Shared Platform
Colt Hosted or On-Premise using
Dedicated Infrastructure
Mobility Solutions
Colt Hosted or On-Premise using
Dedicated or Shared Infrastructure
Open Source
52
Unified Communications – as a service
Phase 2
Service Broker
Customer
Premise
IMS
Softswitch
SIP
trunking
Colt IP
Network
Partner
Hosted
/ Cloud
Colt Hosted
/ Cloud
IN
IVR
Phase 2:
Move to cloud
model
Mobile
IM
53
Mobile
Presence
Mobile
leastcost
routing
Consumerisation
and self-service
Application Delivery and Management
Apps
Vertical
Unified
VDI
Dev/Op
COI
Comms
s
APIs
Resource scheduling and allocation
VDI
Virtualisation
Traditional managed
(60 golden images
by department)
Compute/Storage/LAN/WAN Pool
Network
54
Security solutions
From point solutions to managed services
VoIP/PBX Monitoring and reporting
Managed email security
Security consulting
Secure
Communication
s
Secure
Business
Colt
Security
Solutions
Secure
Networking
Managed firewalls (RBF, MDF & MHF)
IP Guardian DDoS & Intrusion detection
Security
Operations
Centre
55
Event Correlation,
Incident Response
Forensics
Secure
Connectivity
Network encryption
Colt ‘private’ fibre network
Colt Data Centre Services
Bernard Geoghegan
© 2010 Colt Technology Services Group Limited. All rights reserved.
Data Centre infrastructure is a key component of the information
delivery platform
57
Colt has achieved innovation leadership
Before 2010
Data
Centre
Concept
2010: Colt innovates
Data Centre
Concept
Design &
Build
Technique
• One-off customer design
• On-site construction
• High professional service fees
• 18-24 month lead time
• Standard 500sqm module design
• Off-site manufacture
• 4 month deployment lead time
Impact
on
Business
Model
• Capex intensive for DC operators
• Operators sell co-location space on
short term contracts
• Operators need to plan far ahead
• Just-in-time capex deployment for operators
• Operators sell private DC halls on long term
contracts & they can plan on shorter timescales
58
A Colt Modular Data Centre is like a bespoke
data centre, but built in a far more effective way
59
Rapid data centre deployment is now a proven
process
22
February 2011
24 March 2011
But customer requirements go far beyond speed only!
60
We have listened to our customers and developed
our offer further with smarter flexibility
May 2011
Data
Centre
Concept
Design &
Build
Technique
Impact
on
Business
Model
61
Data Centre
Concept
• As per module - but granular configurability
• Space Increments of 125sqm
• Power Range between 750w/sqm-3000w/sqm
• Resilience options - Tier 2,3 & 4
•Able to address larger addressable market
for DC module supply (versus bespoke built)
• Greater capex deployment and planning
flexibility for operators
Highlight on two differentiators……
On Demand Capacity
Power Efficient
100%
DESIGN
Traditional
PLANNED
60%
Modular
40%
ACTUAL
Customer
Power
saving
Power Cost
Capacity
80%
20%
0%
-1
62
0
1
2
Years
3
4
5
Time
A growing market driven by evolving customer
requirements and technology
Market Development
Customer
requirements
are evolving
rapidly...
Technology
continues to
evolve to meet
these
requirements
63
Colt Opportunity and Capability
Greater flexibility, rapid deployment
and ability to scale
•Customers can scale as required,
and achieve increasing range of
space and power options
•Less than 4 months - faster than
any alternative
Sustainability and cost efficiency
Cooling technology significantly
increases power efficiency
DC outsourcing trend
Colt proven experience and
available capacity
Module, container and prefabricated build
Ahead of competition in developing
and deploying the modular data
centre
Cooling technologies
Typical savings of €300,000 p.a.
due to greater power efficiency
© 2010 Colt Technology Services Group Limited. All rights reserved.