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©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
The TAKING Personal Accountability Track
TM
The TAKING Personal Accountability Track
TM
Activity:
Actions people take that lead to
results.
Results:
The desired and undesired outcomes
of taking actions.
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
Activity vs. Results
The TAKING Personal Accountability Track
TM
Doing The Job vs. Achieving The Result
Achieving
The Result
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
Doing The
Job
Doing
The Job
IS
Achieving The
Result
The TAKING Personal Accountability Track
The Results Pyramid
TM
®
RESULTS
BELIEFS
EXPERIENCES
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
ACTIONS
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
The TAKING Personal Accountability Track
TM
The TAKING Personal Accountability Track
TM
Murphy’s Law
“If anything can go wrong, it will.”
“Murphy was an optimist.”
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
O’Reilly’s Corollary
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
The TAKING Personal Accountability Track
TM
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
The TAKING Personal Accountability Track
TM
The TAKING Personal Accountability Track
TM
How The Accident Happened...
• “A pedestrian hit me and went under my
car.”
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
• “Coming home, I drove into the wrong
house and collided with a tree I don’t
have.”
The TAKING Personal Accountability Track
TM
How The Accident Happened...
• “The indirect cause of this accident was
a little guy in a small car with a big
mouth.”
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
• “An invisible car came out of nowhere,
struck my vehicle, and vanished.”
The TAKING Personal Accountability Track
TM
How The Accident Happened...
• “The pedestrian had no idea which direction
to go so I ran him over.”
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
• “The telephone pole was approaching fast. I
was attempting to swerve out of its path
when it struck my front.”
The TAKING Personal Accountability Track
TM
How The Accident Happened...
• “I pulled away from the side of the road,
glanced at my mother-in-law and headed
over the embankment.”
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
• “The guy was all over the road. I had to
swerve a number of times before I hit him.”
The TAKING Personal Accountability Track
TM
Rules Of “The Blame Game”
Never blame someone that has a better
excuse than you.
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
No. 1:
The TAKING Personal Accountability Track
TM
Rules Of “The Blame Game”
Always be prepared to pass the
buck, pin the blame or point the
finger; particularly when its really
your fault.
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
No. 2:
The TAKING Personal Accountability Track
TM
Rules Of “The Blame Game”
Remember, a good excuse can be as
good as getting the result.
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
No. 3:
The TAKING Personal Accountability Track
TM
No. 4:
Always remember the quality of an
excuse increases proportionately with
the degree to which the “reason” is
outside of your control.
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
Rules Of “The Blame Game”
The TAKING Personal Accountability Track
TM
Rules Of “The Blame Game”
Strategically implement the standard
“scapegoat” excuses when normal
deflecting tactics don’t work.
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
No. 5:
The TAKING Personal Accountability Track
TM
Rules Of “The Blame Game”
When all else fails—admit your guilt
and blame your childhood.
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
No. 6:
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
The TAKING Personal Accountability Track
TM
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
The TAKING Personal Accountability Track
TM
Blamestorming
The TAKING Personal Accountability Track
TM
Wait &
See
It’s Not My
Job
Finger
Pointing
Ignore/
Deny
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
Confusion/Tell
Me What
To Do
Cover Your
Tail
The TAKING Personal Accountability Track
DO IT
®
®
OWN IT
SEE IT
®
®
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
SOLVE IT
TM
The TAKING Personal Accountability Track
TM
16 Best Practices
®
Obtaining the
perspectives of
others
Communicating
openly and
candidly
Asking for and
offering feedback
Hearing the hard
things to see
reality
Own It
®
Being personally
invested
Learning from
both successes
and failures
Aligning my work
with desired
company results
Acting on the
feedback that I
receive
Solve It
®
Constantly
asking, “What
else can I do?”
Overcoming
cross-functional
boundaries
Creatively dealing
with obstacles
Taking the
necessary risks
Do It
®
Doing the things I
say I’ll do
Focusing on the
top priorities
Staying Above
®
The Line by not
blaming others
Sustaining an
environment of
trust
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
See It
The TAKING Personal Accountability Track
TM
Dictionary’s Definition Of Accountability
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
“Subject to having to report, explain or justify;
responsible; answerable.”
The TAKING Personal Accountability Track
TM
Two Views Of Accountability
®
the
“Who is accountable
for achieving
the result?”
R
E
S
U
L
T
The Typical
Accountability
Question
“Who is accountable
for failing to achieve
the result?”
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
The Oz Principle
Accountability
Question
The TAKING Personal Accountability Track
TM
The Partners In Leadership Definition
of Taking Accountability
®
®
®
®
®
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
A personal choice to rise above one’s
circumstances and demonstrate the
ownership necessary for achieving desired
results; to See It, Own It, Solve It, and Do It.
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
The TAKING Personal Accountability Track
TM
The TAKING Personal Accountability Track
TM
Reasons And Excuses
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
Reasons become excuses whenever you
stop working on finding solutions.
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
The TAKING Personal Accountability Track
TM
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
The TAKING Personal Accountability Track
TM
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
The TAKING Personal Accountability Track
TM
The TAKING Personal Accountability Track
TM
Accountable
People
Feedback
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
Seek
Creates
The TAKING Personal Accountability Track
TM
Feedback
or
What Feedback Do
You Have For Me?
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
Do You Have Any
Feedback For Me?
The TAKING Personal Accountability Track
TM
Feedback Filters
Receives a lot of feedback
ACCURATE OR INACCURATE?
Feedback
PERTINENT OR IRRELEVANT?
RIGHT OR WRONG?
Acts on very little feedback
“Is that a belief I want them to have?”
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
BASIS OR NO BASIS?
The TAKING Personal Accountability Track
TM
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
Thanks for the Feedback!
The TAKING Personal Accountability Track
What
feedback do
you have for me
around…?
Here’s where
I feel you
demonstrate…
Focused
Feedback
Thanks for
the feedback!
Here’s
Where I feel
you could
demonstrate…
even more
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
The Four Points of
®
Focused Feedback
TM
The TAKING Personal Accountability Track
TM
Feedback
What Feedback Do You Have For Me?
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
Thanks for the Feedback!
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
The TAKING Personal Accountability Track
TM
The TAKING Personal Accountability Track
TM
Instructions
1. Read it
2. Commit it to memory
F
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
3. Count the number of:
TM
A Culture of Accountability is
built upon the foundation of
effectively using each of the
Steps To Accountability to
facilitate a focus on results in the
face of frustrating obstacles.
®
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
The TAKING Personal Accountability Track
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
The TAKING Personal Accountability Track
TM
TM
A Culture of Accountability is
built upon the foundation of
effectively using each of the
Steps To Accountability to
facilitate a focus on results in the
face of frustrating obstacles.
®
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
The TAKING Personal Accountability Track
The TAKING Personal Accountability Track
TM
Ownership Is:
and
where I want to be with what I
am going to do.
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
The ability to tie where I am with
what I have done
The TAKING Personal Accountability Track
TM
Making The Tie
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
If you can’t make the tie,
you don’t Own It!
The TAKING Personal Accountability Track
TM
Making The Tie
“If you’re not part of the problem,
you’re not part of the solution.”
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
“If you’re not part of the solution,
you are part of the problem.”
The TAKING Personal Accountability Track
TM
Agree
Involved
“I Don’t Own It”
Exempt/Excuse
Agree
Uninvolved
Resist/Resent
Disagree
Uninvolved
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
Disagree
Involved
Moderate
Comply/Concede
None
“I Own It”
Buy-In/Invest
High
Levels Of Ownership
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
The TAKING Personal Accountability Track
TM
The TAKING Personal Accountability Track
TM
Accountability Coaching Exercise
®
1. Clearly define the result and ask the question:
“Why aren’t you making the progress that you really want to make?”
Use the LIFT method to coach them Above The Line:
L
isten for obstacles
I
dentify obstacles you can influence
F
acilitate the Solve It ® Question
T
est for movement
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
2.
The TAKING Personal Accountability Track
LIFT Others Above The Line
®
isten -- See It ®
I
dentify -- Own It ®
F
acilitate -- Solve It ®
T
est -- Do It ®
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
L
TM
TM
Are You Accountable
To Achieve This
Result?
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
The TAKING Personal Accountability Track
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
The TAKING Personal Accountability Track
TM
The TAKING Personal Accountability Track
TM
Limitations
The Power Of
of Joint
Just Doing
Accountability
The Job
R
R
R
R
R
R
R
R
R
R
R
A
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
Results we’re not
now achieving
R
R
R
R
R
A
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
A
R
R
but would achieve…
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
R
ST Presentation
In Leadership.
Partners
©2010Partners
1003A-C-ENG
AT PPT_Int - -0508G-E-ENG
IP, LLC.
In Leadership
©2008
The
TheTAKING
TAKINGPersonal
PersonalAccountability
AccountabilityTrack
Track
TM
TM
The TAKING Personal Accountability Track
TM
The Solve It Question
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
What Else Can I Do?
The TAKING Personal Accountability Track
TM
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
Problem
The TAKING Personal Accountability Track
TM
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
Below The Line
The TAKING Personal Accountability Track
TM
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
Above The Line
The TAKING Personal Accountability Track
TM
Four Kinds Of People
People who make it happen!
People who wonder what happened.
People who never knew anything happened.
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
People who watch it happen.
The TAKING Personal Accountability Track
TM
“Only when you assume full
accountability for your thoughts,
feelings, actions, and results can
you direct your own destiny;
otherwise, someone or something
else will.”
©2010 Partners In Leadership. ST Presentation - 1003A-C-ENG
The Oz Principle