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FastFacts
Feature Presentation
February 19, 2010
We are using audio during this session, so please dial in
to our conference line…
Phone number: 877-468-2134
Participant code: 182500
© 2010 The Johns Hopkins University. All rights reserved.
Today’s Topic
• We’ll be taking a look at…
SAP Upgrade Update
Today’s Presenters
Geof Corb
Senior Director, Enterprise Applications
Jill Mikros
Director, Planning & Operations
Session Segments
• Presentation
– Geof and Jill will provide an update of the SAP
upgrade.
– During their presentation, your phone will be muted.
• Q&A
– After the presentation, we’ll hold a Q&A session.
– We’ll open up the phone lines, and you’ll be able to
ask questions.
– Geof and Jill will answer as many of your questions as
time allows.
Contact Us
• If you would like to submit a question during the
presentation or if you’re having technical difficulties,
you can email us at: [email protected]
• You can also send us an instant message!
– GoogleTalk – [email protected]
– AOL Instant Messenger – HopkinsFastFacts
– MSN – [email protected]
Survey
• Survey
– At the end of this FastFacts session, we’ll ask you to
complete a short survey.
– Your honest comments will help us to enhance and
improve future FastFacts sessions.
SAP Upgrade
Winter 2010 Update
Geof Corb
Senior Director, Enterprise Applications
Jill Mikros,
Director, Planning & Operations
IT @ JH – Enterprise Business Solutions
Reasons to Upgrade
• Maintain SAP products
• Implement new features and functionality
– Including harmonization of user interface across
ECC (formerly R/3) and SRM (shopping cart)
– More flexible platform allowing for better
integration opportunities via Service-Oriented
Architecture (SOA)
• Influence future product development
• Collaborate with other SAP customers
8
“Technical Upgrade”
• Upgrade technical components
of the systems and minimize
functional changes
– Shorter upgrade timeline, less
training, less impact to users,
less risk
– SAP best practice
– Prerequisite to implementing
new features & functionality
– Some functional changes, like
new shopping cart experience,
are unavoidable
9
Guiding Principles
• What was will be
– Functionally equivalent to current environment
• No new functionality
– Introduce after technical upgrade is complete
• Theirs, not ours
– Retire customizations in favor of standard SAP
functionality, where feasible
10
Timeline
1
2
3
4
5
6
7
8
9
10
11
12
JUL
AUG
SEPT
OCT
NOV
DEC
JAN
FEB
MAR
APR
MAY
JUN
Integration &
User Acceptance
Test
Final
Prep
Prep
Blueprint
Regression Test
Realization
Remediation & Unit Tests
Soft Freeze
Hard Freeze
no new enhancements
no system changes
Year-End &
Support Packs
Post
Go-Live
Support
Go-Live
Parallel
Payroll
Mock
Runs
Revise Training Materials
Deliver
Training
11
Go-Live
• Planning for 4 days of production downtime
– Offline after business hours on Friday, May 14
– Online before business hours on Wednesday, May 19
• Revise downtime estimates during testing in Spring
• Departments need to plan for downtime Mon/Tues
12
Upgrade vs. Implementation
• Users are already familiar with SAP
• Minimal impact to day-to-day activities
• Lessons learned
– Change management
– Training
– Transparency and inclusion
13
User Impact*
Of nearly 9,600 users:
• 55% will need to learn
new shopping cart
interface
* Initial estimates based on observations to date
14
Training
• Leveraging existing, successful
training strategies
– E-learning
– FastFacts
– Instructor-Led Training (ILT)
– Job Aids
– Coaching
• Direct, targeted
communications to affected end
users based on roles
15
Your Computer
• No new browser requirements
– Supported = IE6, IE7, Firefox 2
– Unsupported = IE8, Safari,
Firefox 3
• No new SAP GUI software for
Windows users
• New version of Java GUI for
Mac OS 10.5+ users
– Encouraged to keep current
with latest versions; see
h1support.jhu.edu
16
Support at Go-Live
• Provided through normal
primary support channels
– Shared Service Centers
– Controllers’ Offices
– IT@JH Help Desk
• Enterprise Business Solutions
(EBS) will be “all hands on
deck,” with consultant
support
17
Next Upgrade
• Not for a while
– Enhancements Packs = Innovation Without Disruption
– SAP’s New “7-2 Maintenance Strategy”
• Hardware refresh/replacement
7
RampUp
EHP**
EHP**
RampUp
EHP**
EHP**
Mainstream Maintenance
EHP**
EHP**
EHP**
2006
2008
Cust.-Spec.
Maintenance
Extended Maint.
(+ 2%)*
Cust.-Spec.
Maintenance
Dec
Mainstream Maintenance
2007
Extended Maint.
(+ 2%)*
EHP**
Nov
SAP ERP 6.0,
SAP NW 7.0
EHP**
Dec
EHP**
SAP CRM,
SCM, SRM 7.0
2
2009
2010
2011
2012
2013
2014
2015
2016
2017
18
In the Meantime…
• Security
– Evaluating opportunities to improve and simplify
– Understanding user challenges
• Performance
– Improving query & report performance based on user
input
– Proactive monitoring
• Reporting & Business Intelligence
– Piloting reports development outside of BW
– Assessing platforms and opportunities for user
empowerment
19
Summary
• No significant changes to user
experience except shopping cart
• No expectation of performance
improvement
• Take advantage of new and
improved features after Go-Live
• Go-Live is May 15-19
20
More Information
• Website
– SAPatHopkins.org
• Confluence = project knowledge management wiki
– know.isis.jhu.edu/display/SAPUP
• Social Networking
– twitter.com/sapupjh
– facebook.com/sapupjh
21
Contact Us
Geof Corb
Senior Director
IT @ JH - Enterprise Applications
[email protected] | 410-735-4001
Jill Mikros
Director, Planning & Operations
IT @ JH - Enterprise Business Solutions
[email protected] | 410-735-7032
22
Q&A
• We’re going to open the phone lines now!
• There will be a slight pause, and then a recorded voice will
provide instructions on how to ask questions over this
conference call line.
• We’ll be answering questions in the order that we receive
them.
• We’ll also be answering the questions that were emailed to us
during the presentation.
• If there’s a question that we can’t answer, we’ll do some
research after this session, and then email the answer to all
participants.
Thank You!
• Thank you for participating!
• We would love to hear from you.
– Are there certain topics that you would like us to
cover in future FastFacts sessions?
– Would you like to be a FastFacts presenter?
– Please email us at: [email protected]
Survey
• Before we close, please take the time to complete a short
survey.
• Your feedback will help us as we plan future FastFacts
sessions.
• Click this link to access the survey…
http://connect.johnshopkins.edu/fastfactssurvey/
Thanks again!