1. home and garden
2. home improvement and repair
3. roofing

ISSUE 12 | JULY/AUGUST 2014 | Hancock Lumber Company Presents
BUILDER-SUPPLIER EFFICIENCY
I have been working with builders for 25 years and I
still find it fun, exciting and rewarding (almost all the
time – HAHA!). A lot has changed in 25 years! Back in the
‘roaring’ days of bigger is better (1998 -2007) material
suppliers believed that proving their commitment to you meant that
The
we would always be ready on no
notice to make a delivery. Unlimited
trucks, unlimited people, unlimited inventory all just ‘proved’ how
much we loved you! It was almost like the more scrambling and chaos
March 2014
the better back then!
Teamwork Link
SNEAK PEEK THIS ISSUE:
CERTIFIED INSTALLER PROGRAM.
Looking to get your installers Andersen Certified? See inside for dates and
opportunities!
Introducing
our SEASIDE
COLLECTION
It’s actually kind of funny to look
back on that
period today.
I think we LP SIDING. LP SmartSide products
deliver all the warmth and beauty of
all can see the excesses and the waste of that era quite clearly today. traditional wood, plus the durability
The period from 2008 – 2012 tried and changed us all. Suddenly everyone and workability of engineered wood.
had to look at efficiency, accuracy and details in a whole new way. I have
always felt that growth and learning are at their highest during times
of difficulty. For us at Hancock Lumber that period of time forced us to
take a very close look at all the inefficiencies in distributing building
materials. What we saw really shocked us even though it had been right in
front of our eyes all along. We saw that we were making 50-60 deliveries NEW WEBSITE LAUNCH. The value
to a typical single family home construction site. We saw that 10% of all you’ve come to expect from your priinvoices ended up as credits. We saw piles of invoices being generated for mary building materials supplier has
just a single project. In summary, we saw a lot of waste; we saw a process gone viral!
Now 4 QUICK WAYS to get naturally weathered shingles!
that was NOT very ‘green’!
President’s Corner
®
I
t seems that almost everyone wants that sun-bleached look
®
NEW! H2BO water-based
Since that time we have been on athese
new
path
are
dramatic.
days.
But whoand
wants the
to wait changes
for their shingles
to age
bleaching stain
Today we are working daily with naturally?
all of our customers to reduce invoices,
• Our fastest,
you don’t
have to thanks to our new
reduce mistakes and reduce job Now
site
interruptions.
WeSeaside
areCollection.
working
with
most uniform
It
features
4
unique
products
that
either
speed
up
or
imitate
builders to PLAN AHEAD, to maximize products on a truck, to ensureweathered
the effect
that natural ageing process while ensuring long-lasting
6” PINE BEVEL SIDING SALE. Cenaccuracy of special orders and performance
to reduce
invoices and paperwork. •I Superior
lovestain tury-old, time-tested pine bevel siding
in coastal areas. Just like there’s a shingle for
adherence &
this initiative because it benefits
thenowbuilder
andproduct
theforsupplier
every wall,
there’s an ageing
every taste and equally.
is one of the
best
values on the market
After
9 months
penetration
– on sale through July!
Less time spent on procurement weather
for condition!
you equals more time spent actually
• The look & beauty of oil and the
building, selling and servicing YOUR OWN CUSTOMERS.
al- of a 100% acrylic resin
advantages
THE AGING PROCESSSure, there will
with low
ways be emergency same day deliveries and
those
emergencies
weVOC all-in-one
Out of thewhen
box
After
1 month
After
2 months
After 9 months happen
• Excellent
Hthe
will respond and support you, butwater-based
important point is that the goal
hasmildew, water
2BO
& UV ray protection
bleaching stain
changed. The goal today is a more
accurate and efficient planning process
Bleaching oil
that reduces work for both of us.
See which product
is best for whichMAIBEC SEASIDE COLLECTION.
Weathering oil
New from Maibec, 4 styles that get
As I like to say, ‘ACCURACY BENEFITS
EVERYONE’. A decade ago it application.
seemed Order
maibec
you that sunwashed look at time of
204
yourcombrochures today
easier to not plan and just rushSeacoast
around
but in the long run a joint
installation; you no longer have to wait
mitment to organization and planning makes life better for us all. Builder years for your siding to age!
– supplier efficiency is being redefined before our eyes and it is creating
real value. We cannot be efficient and accurate without you…you cannot be
efficient and accurate without us. In this regard we have a true partnership. Thank you for all you do and thank you for choosing Hancock Lumber!
N/A
N/A
N/A
maibec.com
Kevin Hancock, President
Hancock Lumber Company
[email protected]
207-627-2150
SPONSORED BY:
1
SYSTEMS AND INVESTMENTS PAYING OFF
Builder Priorities Driving Business Decisions
Hancock Lumber prioritizes business initiatives based on the value they will bring to its customers and their own businesses. We use market
research and other data to identify opportunities, set our game plan and then go to work developing solutions. Over the past few years the programs we’ve launched have centered around providing excellent customer service driven by OTIF and sourcing superior lumber quality. Take a
look below to review these initiatives and learn more about our latest project, System Suggested Order Program built to enhance our inventory
management/ordering and increase our OTIF % in getting you the products you want, when you want them:
OTIF: On-time & in-full. The power of planning ahead, tracking data and delivering the products you want, when you want them.
Logistics Managers & Inventory Managers. We’ve increased responsibility and clarity
in employee roles overseeing logistics and inventory and their responsibilities to manage
the core systems driving results. Every employee has an incentive plan built around key
metrics centered around builder priorities.
Tracking Data. OTIF, Journey Value and Delivery Ticket Value are just a few of the metrics
we look at to ensure we’re providing the service to your job site you deserve. We measure
the capacity of our fleet, drivers and hours in the day; when we plan well and leave with full
trucks, we gain capacity to better serve you—fewer jobsite interruptions, paperwork and
environmental impact. Our goal is to work smarter, not harder and collaborate to become a
more efficient team, TOGETHER!
Driver Promise. Our drivers promise to call ahead to the jobsite before arriving with a
delivery to coordinate with your on-site crew about arrival time and what products will be
arriving, giving your crews time to prepare.
Special Order Notification System. The moment a customer’s special order arrives to
one of our lumberyards it triggers a notification to be sent out. No need to call and check
on specific products and their ETA’s - whether your preference is a phone call or email, we’ll
let you know the moment your special order product arrives!
Advanced Shipment Notification System. This system is designed to send an email
communication to let you know when an order is scheduled to be delivered to your jobsite.
Our sellers work to get the correct contact name, cell phone and email address for the right
person on each phase of the job. Then, our logistics managers promise to send these emails
within 30 minutes of your delivery being scheduled in our system.
The Value of ADVANCED SHIPMENT NOTIFICATION.
One of our logistics managers recently shared a story from a customer about our ANS system:
“Last night I received a call from one of our builders that had received an ASN on a delivery that we were picking up at Maine Wood Treaters
today and delivering. He wanted to let me know he wasn’t ready for it and I told him we would bring it back to the store for now until he
did need it. Also through this conservation we set up another delivery for today so he can keep his crew busy. This is an example of what
a great tool this is and how it benefits both our customers and Hancock Lumber!”
Lumber Quality: Sourcing & protecting the highest quality lumber for Maine’s best builders and remodelers. Our product management team leverages their industry experience and buying power to create partnerships with key mills and other vendors to supply you with
quality products at competitive prices. We demand the best from our vendors and are selective in choosing partners. Hancock’s premium grade
studs are the highest quality found in Maine and we continuously invest in our lumberyard to provide undercover solutions to house product – whether new lumber trees or warehouse spaces,
we aim to cover all product to ensure it gets to the jobsite in the same condition we received it.
2
NEW! SYSTEM SUGGESTED ORDER PROGRAM
With the goal of creating a world-class inventory management system, we designed this program to create a suggested order form for inventory managers
to use. Based on a set of key criteria, min/max levels are dynamically generated monthly based on velocity, seasonality, current sales and last year’s sales
by branch to automatically generate a report to inventory managers with their
branch’s recommended orders for the week. This ties directly into one of our
top OTIF failure codes – vendor backorders and lack of stock inventory. With
more accurate data and reporting, we’re able to calculate what products and
quantities to have on-hand and stay ahead of vendor/stock backorders. Our
employees are trained to use this data timely and wisely by printing the report,
manage by walking around and face, front cull and count product!
NEW! INVENTORY YARD MAPPING
In conjunction with the SSO program and creating a worldclass inventory system that reduces out of stock issues, we
also just completed our test yard for inventory mapping in
Yarmouth. We created an inventory mapping system that
codes all spaces where product is stored that will tie to our
computer system. This creates a system that everyone can
understand, no matter what branch you work at and less
confusion about product placement and back stock.
TRAINING OPPORTUNITY
From Hancock Lumber’s Retail Operations Center
INTERESTED IN SENDING YOUR CREW TO ANDERSEN WINDOW INSTALLER TRAINING?
Choosing the right installer is one of the most important aspects of your customer’s window
and door purchase. That’s why Hancock Lumber has teamed up with Andersen and is investing
in your training by offering a limited number of co-op reimbursed trips to the Andersen headquarters in Bayport, Minnesota to complete your Andersen Certified Installer Training. Spots
are limited and will be filled on a first come, first serve basis after criteria is met and you’re accepted into the program. Your cost will be minimal, but the value to your business will be huge!
The Andersen Certified Installer program gives your customers confidence that their windows
and doors will be properly installed—and, will provide an additional 2-year installation limited warranty for your homeowner on all certified projects. This training provides in-depth instruction on installation processes and tools geared toward installation professionals. Session
highlights include Andersen’s state-of-the-art equipment used to test products for durability,
longevity, and compatibility; as well as a glimpse of the extensive testing behind materials and
installation procedure guidelines.
2014 Training Session Dates
September 25-28 Interested customers must contact Hancock Lumber to be put on a
list, with their requested training session date and number of emOctober 6-9
ployees interested in attending. Hancock Lumber will contact you
November 3-6
with more info once accepted.
November 17-20
Please contact Erin Plummer, Marketing & Communications Director
by July 31st if you are interested:
December 8-11
[email protected] or 627-2154
ISSUE 12 | JULY/AUGUST 2014 | HANCOCK LUMBER COMPANY | THE BUILDER BUZZ
3
TEAM HANCOCK IS GROWING
Introducing New Faces & Roles from around the Company
NEW ROLES FOR EXISTING EMPLOYEES
MANDY MOORE
Windham Account Manager
We are happy to announce that Mandy
Moore, Windham Project Pro, has been
promoted to Account Manager in Windham and will be transitioning to her new
role as a full-time outside seller. Mandy
has done a great job as a Project Pro in
Windham and has built strong relationships with builders!
Congratulations, Mandy!
ROB SHUBERT
Window & Door Specialist
Rob’s knowledge and expertise in all things
windows and doors is top notch. Along with
servicing customers from the Home Again
location, Rob will be proactive in working on
large residential and commercial window
projects with account managers, builders and
architects. Look for a visit from Rob over the
next few months as he travels with our Account
Managers to introduce himself and make contact for anything you or your customers may
need regarding windows & doors!
NEW HIRES TO MEET THE DEMANDS OF OUR GROWING BUSINESS
HANK FURNBACH
ANGELLA SPUNGNARDI
North Conway Account Manager
Home Again Kitchen Designer
Hank recently joined Hancock Lumber as
an Account Manager for our North Conway
store and our team there is thrilled! There
is a lot going on in the Valley and Hank
brings with him years of industry experience and excellence where he most recently worked as an outside seller for Silver
Lake Home Center. He has solid business
relationships that will help North Conway’s
continued growth! Welcome, Hank!
Angella brings over 18 years of experience to each kitchen and bath project
she designs. Her degree in architecture
enables her to help guide clients through
the design process to achieve their vision
and make a space that fits their unique
lifestyle.
LISA CLEMENT
“Opening a world of possibilities for my
clients makes every day new & exciting.”
JADE BRULOTTE
Home Again Kitchen Designer
Home Again Kitchen Designer
Lisa joins Home Again with over 15 years
of kitchen, bath & interior design experience. She also spent five years presenting
workshops on mindfulness and the power
of positive thinking. Given this unique skill
set, Lisa’s purposeful application of the
principles of positivity to the design and
construction process helps foster a spirit
of optimism and collaboration among the
homeowner, contractors and vendors.
Jade joins the Hancock Team with a Bach­
elor’s degree in Architecture from Keene
State College. Along with her degree,
Jade brings with her experience work­ing
at Hamshaw Lumber’s contractor yard in
New Hampshire. Jade loves the building
process and truly enjoys working in an industry where she can contribute as well as
learn from others every day! We are happy
to have Jade and her positive attitude on
the team!
Kabe Micklon, Kennebunk - In-store customer service
Rob Riley, Bridgton - Yard customer service
Jon Macomber, Kennebunk - Yard customer service
Brad Wears, Bridgton - CDL Driver
Nick Morais, Kennebunk - CDL Driver
Levi Curtis, Yarmouth - CDL Driver
Along with 13 seasonal employees to service customers
during our busiest months.
4
SPOTLIGHT ON HANCOCK’S NEW WEBSITE
Redesigning our Web Experience with You in Mind
Sleeker, faster, more intuitive and loaded
with valuable tools, resources and content, Hancock’s marketing team is excited to announce the upcoming launch
of their new, enhanced website. Our
goal in re­designing the website was to
build an online presence that reflected
the growth in sys­tems and efficiencies
we have incorporated in our lumberyard
experience—and, provide valuable resources for you and your clients. Those
of you currently using WebTrack will find
all the ben­efits you are used to, along
with added features such as manufacturer resources linked to specific products including warranties, installation
instructions, bro­chures, specs and more!
For users without a builder login, you
will now be able to benefit from many
WebTrack tools such as general product
pric­ing, quicklists/quotes and discount
inventory for sale across the company.
Stay tuned for more details on this exciting announcement!
ISSUE 12 | JULY/AUGUST 2014 | HANCOCK LUMBER COMPANY | THE BUILDER BUZZ
5
N/A
Seacoast 204
N/A
your brochures today
N/A
March 2014
Introducing our SEASIDE COLLECTION
maibec.com
Now 4 QUICK WAYS to get naturally weathered shingles!
I
t seems that almost everyone wants that sun-bleached look
these days. But who wants to wait for their shingles to age
naturally?
Now you don’t have to thanks to our new Seaside Collection.
It features 4 unique products that either speed up or imitate
that natural ageing process while ensuring long-lasting
performance in coastal areas. Just like there’s a shingle for
every wall, now there’s an ageing product for every taste and
weather condition!
THE AGING PROCESS
Out of the box
After 1 month
After 2 months
After 9 months
• Our fastest,
most uniform
weathered effect
• Superior stain
adherence &
penetration
After 9 months
• The look & beauty of oil and the
advantages of a 100% acrylic resin
with low VOC all-in-one
• Excellent mildew, water
& UV ray protection
H2BO
water-based
bleaching stain
Bleaching oil
Weathering oil
maibec
Seacoast 204
NEW! H2BO water-based
bleaching stain
N/A
N/A
N/A
See which product
is best for which
application. Order
your brochures today
Ask your Account Manager about special ordering one
of these new siding products today!
maibec.com
DISTRIBUTED BY:
6
LPCorp.com
Introducing LP® SmartSide® Trim and Siding Prefinish Solutions
Now Available From Preferred Prefinishers*
• N
aturalwarmthandbeautyoftraditionalwoodwithdistinctivecedarpattern
forincreasedcurbappeal
• Abeautiful,durablealternativetotraditionalvinylorfibercement
• Availablein16’lengthsforfewerseamsandquickerinstallation
• AllSmartSideproductsarebackedbyanindustryleading5/50yearlimitedwarranty**
LP SmartSide Basic colors
LP ALmoNd
LP creAm
LP mIST grey
LP wALNuT
LP BLue
LP hArBor grey
LP SAge
LP wheAT
LP couNTry red
LP KhAKI
LP SANd
LP whITe
Thecolorsshownareforgraphicrepresentationonly.Pleasecontactyourlocalsupplierforactualcoloroptions,samples,availability,pricingandpaintwarrantydetails.
*ForalistofLPPreferredPrefinishers,visitlpcorp.com/smartsideorcontactyourlocalLPSalesrepresentative
**ForcompleteSmartSideproductwarrantyinformationpleasevisitlpcorp.com
®
®
©2013Louisiana-PacificCorporation.Allrightsreserved.AlltrademarksareownedbyLouisiana-PacificCorporation.
ISSUE 12 | JULY/AUGUST 2014 | HANCOCK LUMBER COMPANY | THE BUILDER BUZZ
7
BETHEL
BRIDGTON
BRUNSWICK
CASCO
DAMARISCOTTA
KENNEBUNK
PITTSFIELD
NORTH CONWAY
WINDHAM
YARMOUTH
SOUTH PORTLAND
P.O. Box 299 | Casco, Maine 04015
FRIENDS OF THE MANUFACTURER SPECIAL SAVINGS!
Hancock Eastern White Pine
6” Premium Bevel Siding
35
.
¢
/LF
REG. PRICE: .43¢/LF
Price good for orders placed between
7/1/14 - 7/31/14. SKU#6PC
Access current and past editions of the Builder Buzz online: www.HancockLumber.com/retail/BuilderBuzz
8