1. business and industrial
2. chemicals industry
3. adhesives

Customer Satisfaction is Key
no. 24 | october 2014 | Hauzer for You
2
no. 24 | october 2014 | Hauzer for You
Content
3
Jeroen landsbergen, CEo
4
Cooperation with Fraunhofer iST
7
innovative DlC Coatings
11
Turnkey Tool Coating; more than Just Coating
14
power Supply maintenance
15
Customer Satisfaction research
16
meet us…
Cover photo:
Boy Lankreijer maintains a Hauzer Flexicoat® 1500 machine
Colophon
Publisher: IHI Hauzer Techno Coating B.V.
No responsibility can be accepted for the correctness or
PO Box 3057, 5902 RB Venlo, The Netherlands
completeness of the statements made, especially in the case of
Tel: +31 77 355 97 77
external contributions. The opinions expressed in this magazine
Fax: +31 77 396 97 98
do not necessarily reflect those of IHI Hauzer Techno Coating B.V.
[email protected]
We reserve the right to make technical changes.
www.hauzer.nl
Reprinting or reproduction of any kind is prohibited. Exceptions
Editor:
Désirée Driesenaar
to this rule are possible only with the prior written permission
Tel: +31 77 355 97 15
of the publisher.
[email protected]
Design:
Creation Station, Roermond
© IHI Hauzer Techno Coating B.V., all rights reserved.
3
Technology
& Cooperation
Since the 1st of July, the moment I started as CEO of Hauzer,
I have received a lot of positive feedback from our customers. I am glad to hear that there is an overall feeling of
confidence that Hauzer will continue on the road of technology and cooperation and make it a success. The summer has
In the tool market we have shown that we can supply more
been characterized by intense conversations and discussions,
than just the coating machines, which might especially be
after which we are resolutely ready for the future.
beneficial for starting job coaters. Our strategy towards job
coaters has not changed and we are glad that more and
At the beginning of 2014 we have seen a slow start for tribo-
more job coaters find their way to our tool coating solutions
logical applications, but at this moment we receive signals
and grow their business with our machines. Furthermore our
from the market that there is a need for extra production
CARC+ technology has received a lot of positive publicity and
capacity and new technologies. We will keep you informed
more and more tool experts are enthusiastic about its perfor-
about our research and development activities via this Hauzer
mance. Last but not least, we put a lot of effort in the older
for You magazine. The articles about doped ta-C coatings and
equipment that is still functioning in the market. Upgrading
our microwave technology are some examples of new oppor-
can be a good solution to make older systems up-to-date
tunities. Satisfied customers are at the core of our business,
again, but also trade-in is an option, so please do not
so we are always interested to receive feedback. This year
hesitate to contact your account manager to discuss your
we have made a project out of it. We are glad that so many
specific situation and wishes. I wish you all a good read.
customers gave us their honest opinions and we will defiJeroen Landsbergen, CEO
nitely use the answers to further improve our performance.
Hauzer Sales Team
Tribological
Europe
AmericaS
Asia
Geert-Jan Fransen
Geert-Jan Fransen
Geert-Jan Fransen
Yongwen Xia
Bruce Li
Masaaki Takizawa
coatings
Tool
Michiel Eerden
Michiel Eerden
Michiel Eerden
Yongwen Xia
coatings
Pieter Segers
Pieter Segers
Bruce Li
Masaaki Takizawa
Decorative
Pascal Evers
Pascal Evers
Yongwen Xia
Masaaki Takizawa
coatings
Bruce Li
Geert-Jan Fransen
Michiel Eerden
Pascal Evers
Pieter Segers
Bruce Li
Yongwen Xia
Masaaki Takizawa
product manager
product manager
sales manager
sales manager
sales manager
sales manager
sales manager
China
China
Japan
4
no. 24 | october 2014 | Hauzer for You
Cooperation with Fraunhofer iST
Carbon Coatings Suitable for
High Temperature Applications
By Birte Horn, Dipl.-Wirtsch.-Ing.,
Graduate Mechanical and Business
Engineering at Hauzer and
Fraunhofer IST
research and development and the resulting
implementation of coating innovations are ongoing
tasks. in vertical and horizontal collaborations Hauzer
shares its knowledge and builds on its strengths with
the properties of these coatings, which partially are applied in
targeted and problem-solving results. A cooperation
practical tests, should be further characterized in order to get
more information about their specific tribological behaviour.
project of Hauzer with Fraunhofer institute of Surface
Wider Range
Engineering and Thin Films (iST) shows that ta-C
To extend the investigation results of 2013, further tests
included the characterization after tempering at 450 °C –
coatings were found to resist temperatures up to
500 °C as well as high temperature tribological tests at test
temperatures up to 500 °C. Also a wider range of doping ma-
500 °C in model tests.
terial had been considered. Test conditions were the same or
similar to conditions of tests in 2013 (2-fold rotation, 30 mm
samples with base roughness of 15 nm, argon etching, coated
Adapting to increasing requirements of the automotive
in PVD, PACVD or hybrid processes, polishing of rougher ta-C
industry, materials have to resist higher loads with respect to
samples to a smoothly levelled average roughness of less
developments in charging and downsizing of engines as well
than 20 nm). Within a screening all coatings had been analysed
as lower viscosities of oil – Hauzer for You magazine reported
in order to gain knowledge about their properties up to 500 °C.
in September 2013. Doped a-C:H-coatings showed their
The special task was forwarded and set into a graduation
ability to resist wear and friction in coating analysis of tribologi-
project at Technical University of Braunschweig. The outcome
cal tests at room temperature after tempering at 450 °C and
of this project is an interdisciplinary study carried out in the
in high temperature wear tests at test temperatures of 450 °C.
scope of technical and economic aspects. A basic charac-
These results were reproduced and assured within the
terization screening of 13 different coating types identified
examination. Based on the promising results that had been
the higher potential coatings, which were then tested in high
found last year, hydrogen-free and hydrogenated Diamond
temperature wear tests.
Like Carbon (DLC) coatings (a-C:H and ta-C) were doped with
tungsten, silicon and also chromium. Concurrently, several
Experimental Tests
a-C:H coatings (doped and non-doped) were tested to com-
In commercial vehicle engines at specific operating points a
pare the coating types on the one hand. On the other hand
higher pressure can induce increasing temperature stresses.
5
Micro Hardness ta-C:X
10000
The screening of doped ta-C coatings showed again the
9000
superior ability of tungsten-doped carbon films in resisting
wear and friction. In all tests the tungsten-doped coatings
8000
passed with excellent results. The composition of ta-C:W
7000
is constant after tempering at 450 °C and 500 °C. This was
6000
as deposited
5000
4h in 450 ˚C
4h in 500 ˚C
HVpl
also found for all other doped and non-doped ta-C coatings,
but with different residing layer thicknesses. Composition
4000
tests were done with the bulk method and reassured with
not tested
3000
the thin film method within an Electron Probe Micro Analy-
2000
sis (EPMA).
1000
Low Friction; Low Wear
0
Micro hardness of the ta-C:W layer, tested with 20mN averaged over 10 set points, had been determined with 7500 HV
after tempering at 450 °C and with 6000 HV after tempering
rc)
rc)
rc)
rc)
rc)
(A
(A
(A
i (A
r (A
C
C
H
S
C
:
:
:
C
C
ta
C
C:W
tatatata-
Picture 1: Silicon-doped ta-C coatings were determined with constant
micro-hardness behaviour over the tested temper steps up to 500 °C.
at 500 °C. Other ta-C films behave in a similar way: Five out
of six ta-C varieties were determined with micro hardness
of more than 6000 HV after tempering at 450 °C. Results of
32 mm/s sliding speed). On bodies and counter bodies a
6400 HV and above had been determined after tempering
strong reduced wear was found (picture 3). The wear track
the mentioned samples at 500 °C.
of ta-C:W (after 450 °C and 500 °C) shows extremely low
Silicon-doped ta-C coatings were determined with the
wear. This was also found for the counter body. The wear
highest micro hardness results and constant micro hardness
tests of ta-C:Si and ta-C:Cr showed a slightly higher wear
behaviour over the tested temper steps up to 500 °C (picture
on the respective counter body. This was not found for the
1). Friction coefficients of ta-C:W were found to be the low-
wear track, the non-tempered coatings showed the same
est of all ta-C coatings (picture 2) from arc deposition. Tests
excellent results on the wear track. Only a slight increase in
had been done within a standard test setup (3N load, dry
the wear of the counter body was determined after temper-
against 100Cr6 ball, room temperature, 1h-duration,
ing at 450°C and 500 °C (pictures 4 and 5).
µ
Friction Coefficient ta-C:X
High Potential
0,600
Coatings
All the mentioned doped
0,500
and non-doped ta-C coat0,400
ings were produced with
arc deposition technology
0,300
as deposited
0,200
4h in 450 ˚C
4h in 500 ˚C
0,100
0,000
c)
Ar
(
C
ta-
not tested
µ1
µ2
µ3
c)
Ar
(
C
C:W
ta-
µ1
µ2
µ3
rc)
(A
r
C:C
ta-
µ1
µ2
µ3
rc)
(A
i
C:S
ta-
µ1
µ2
µ3
C:H
ta-
rc)
(A
µ1
µ2
µ3
Picture 2: Friction coefficients of ta-C:W were found to be the lowest of all ta-C coatings; µ 1-3 show the
running-in behaviour, a middle phase of changes and a possible steday state phase.
on a Hauzer Flexicoat®
1200 at the Hauzer competence centre in Venlo.
Test conditions of pin on
disc tests, adhesion tests,
tempering tests, investigation of composition
with bulk- and thin film
method, morphology and
6
no. 24 | october 2014 | Hauzer for You
Wear on Ball (as deposited)
ta-C (Arc)
ta-C:WC (Arc)
ta-C:Cr (Arc)
ta-C:Si (Arc)
ta-C:H (Arc)
ta-C:Si (Arc)
ta-C:H (Arc)
Picture 3: Wear of the counter body (100Cr6 ball) as deposited in wear tests at room temperature
Wear on Ball (450 °C)
ta-C (Arc)
ta-C:WC (Arc)
ta-C:Cr (Arc)
Picture 4: Wear of the counter body (100Cr6 ball) in wear tests at room temperature after tempering at 450 °C
Wear on Ball (500 °C)
high temperature tribological tests were done
ta-C:WC (Arc)
ta-C:Si (Arc)
ta-C:H (Arc)
at the same standard conditions used as
before in 2013. These results were assured in
the high temperature tests (test setup: load
12N against tungsten-carbide-ball, 450°C,
1h-duration, 32mm/s sliding speed). The
identified high potential coatings, both doped
Picture 5: Wear of the counter body (100Cr6 ball) in wear tests at room temperature after
tempering at 500 °C
ta-C:W and ta-C:Si, had been tested at 450 °C
and 500 °C in tribological tests. The coatings essentially
mechanisms have been identified and were found to be com-
showed identical behaviour at 450 °C. In tests at 500 °C
plex. To overcome these mechanisms, further research and
ta-C:W showed lower wear than ta-C:Si (table 1 and 2).
development has to be done. Furthermore, the modification of
DLC thin films as well as new combinations with differing layers
Conclusions
or parts of multilayer systems are able to extend the spectrum
Adapted and more sophisticated DLC coatings offer an ample
of positive properties of DLC thin films. Additionally, the applica-
scope of high potential for high temperature applications
tion of tetrahedral tungsten-doped carbon layers may lead to
concerning the coating properties of wear and friction. Wear
improved properties of technical surfaces.
Friction Reduction
properties
Friction
Reduction
(Room T)
Friction
Reduction
(High T)
Wear Reduction
Tempering
Test
Temperature
ta-C:WC
ta-C:Si
RT
RT
+++
+++
450 °C
RT
+++
+++
500 °C
RT
+++
++
550 °C
RT
RT
450 °C
+
+
RT
500 °C
+
+
Table 1: Reduction of friction coefficient; (+ and +++ show gradation of
friction reduction)
properties
Wear
Reduction
(Room T)
Wear
Reduction
(High T)
Tempering
Test
Temperature
ta-C:WC
ta-C:Si
RT
RT
+++
+++
450 °C
RT
+++
+++
500 °C
RT
+++
++
550 °C
RT
RT
450 °C
+++
+++
RT
500 °C
++
+
Table 2: Reduction of wear; (+, ++ and +++ show gradation of wear
reduction)
7
microwave Technology
innovative Diamond like Carbon Coatings
innovation is mostly associated with new and better quality. However, innovation can
just as well serve the industry by improving productivity while maintaining the same
quality as before. products become more affordable this way. microwave technology
promises to do just this. Higher deposition rates for Diamond like Carbon (DlC) coatings
with the same hardness and the same or better coefficient of friction are achieved with
By Dr. Ivan Kolev,
Senior Process Engineer
microwave technology. new test results speak for themselves.
In the late 1990s DLC coatings were introduced as a tribo-
System Set-up
logical solution for reduction of friction and improved wear
The Hauzer Flexicoat® 850, with an effective coating volume
resistance. Nowadays automotive engines cannot be imag-
of Ø 500 mm x 500 mm height, combines two microwave
ined without DLC coatings, which are expertly tuned to the
sources (figure 2) with two unbalanced magnetron cathodes
lubricants involved to further reduce the friction inside the
with coils to generate closed field configuration, one of
engine. Less friction means less fuel consumption and less
which equipped with HIPIMS and three CARC+ cathodes
CO2 emissions. In the automotive industry cost efficiency is
on the opposite wall. The machine is fitted with a plasma
a further requirement to be competitive and Hauzer works
source for etching and a precursor vessel (HMDSO) allowing
hard to develop the cost efficient technologies of the future.
Si-doping of DLC coatings. As seen in figure 3, the Hauzer
In cooperation with our partners the microwave technology
Flexicoat® 850 makes it possible to combine the use of all
has been optimized, tested and understood. And when the
technologies in one machine.
technology seems promising, it has been brought to the
industrial production platform Hauzer Flexicoat® 850 (figure
1). In this study we focus on the parameters that most influenced the coating properties. After many hours of research
and development we can announce that the DLC coatings
produced with microwave technology are reproducible and
comparable to DLCs produced with the classic methods of
Plasma Enhanced Chemical Vapour Deposition (PECVD). We
are still busy with full characterization, but would like to
give our customers further insight in our progress with this
exciting technology.
Figure 1:
Hauzer Flexicoat® 850
8
no. 24 | october 2014 | Hauzer for You
Figure 2: Microwave sources
Figure 3: The walls of the Hauzer Flexicoat® 850 can be mounted with
different technologies. Microwave sources (shown in figure 2)
can be one of them
Experimental Set-up
uniformity of 7%.The hardness in figure 5 exhibits a spread
The data presented in the graphs and texts of this article
of less than 100 HV over the coating height, which gives a
are obtained in a machine operated with half a load and
uniformity of 2%
two-fold rotation. The DLC coatings have been deposited
on highly polished HSS test pieces. Prior to deposition
Deposition Rate
all samples have been etched with argon ions by Ar-ion
Figure 6 shows the deposition rate as a function of the gas
source. All coatings consist of adhesion layers deposited
ratio, C2H2/(Ar+C2H2), on polished test pieces in two-fold
by unbalanced, reactive magnetron sputtering and a top
rotation. The deposition rate of approximately 3-5 µm/hr
DLC layer deposited by microwave PECVD. In all tests the
is three to five times higher than in the case of DLC made
thickness of the DLC layer is around 1.5 µm. All coatings
by PECVD. The deposition temperature has been between
are deposited at constant MW power and total gas
180ºC and 220°C, depending on the gas ratio and applied
pressure. Four gas ratios, C2H2/(Ar+C2H2) equal to 50%,
bias voltage.
66%, 77% and 95% are used, whilst the bias voltage
is varied in the range 250 -- 500 Volt. Below, some of
Hardness
the main properties, such as deposition rate, uniformity,
The influence of bias voltage on hardness for the four differ-
hardness and coefficient of friction (CoF) are discussed.
ent gas ratios is shown in figure 7. Hardness has been measured with a Fischerscope H100 microhardness tester with a
Uniformity
load of 20 mN. The results show the maximum hardness that
Figure 4 and 5 represent the uniformity of the coating as
we are able to obtain. As a comparison, typical standard DLC
a function of the coating height with regard to deposi-
hardness is around 2400 HVpl. This typical hardness has not
tion rate and hardness, respectively. Both graphs show
been obtained for 95% gas content (yet). Most probably a
the results for 50% gas ratio. The other gas ratios exhibit
higher bias voltage will bring us there in the next develop-
similar behaviour. On the right side of the graphs the
ment stage.
microwave sources are shown to visualise their position.
The zeroth point corresponds to the vertical middle of the
Coefficient of Friction
chamber, 300 mm corresponds to the top and -300 mm
The CoF has been obtained for two different situations: in
corresponds to the bottom. The deposition rate in figure 4
fully formulated oil and dry friction. Figure 8 shows the re-
varies between 2.67 µm/h and 3.07 µm/h, which gives a
sults for the four different gas ratios, C2H2/(Ar+C2H2)=50%,
9
Deposition Rate
300
Vertical Position, mm
200
100
0
Series 1
-100
Figure 4:
Deposition rate with uniformity 7%
-200
-300
0
0,5
1
1,5
2
2,5
3
3,5
4
4,5
5
Deposition rate, µm/h
Hardness
300
Vertical Position, mm
200
100
0
-100
Figure 5:
Hardness uniformity
-200
-300
2000
2050
2100
2150
2200
2250
2300
HVpl
Deposition Rate
66%, 77% and 95% in fully formulated oil. The
Plint tribometer; reciprocating test, stroke length
52100 steel pin with a 30N load applied, resulting
in about 180MPa pressure. The test temperature
is 100°C. The results for all gas ratios show a
CoF generally not exceeding 0.08. The gas ratio
of 77% shows the best result; CoF is lower than
0.07. All these results are similar to or better
than the CoF of a typical PECVD DLC deposited by
pulsed bias, which normally has a CoF between
0.08 and 0.095 tested under the same conditions.
The CoF for dry friction has been measured with
a tribometer pin-on-disc, with a load of 5N, ball
5
Deposition rate, µm/h
5mm. Frequency 10Hz. The counterpart is an AISI
!"#$%&'$()*+,"):%;)<+%)*+'$)
6
measurements have been done by TE77 Cameron-
4
3
2
1
0
40
50
60
70
80
H C /(Ar + H C ), %
² ²
² ²
Figure 6: Deposition rate on flat substrates in two-fold rotation
90
100
no. 24 | october 2014 | Hauzer for You
Coating Hardness
size of 6 mm and rotation speed of 10cm/s. The
ball material is 100Cr6. The results (figure 9) show
2000
that all microwave coatings are in the same range
as the standard DLC deposited by PECVD technol-
1500
50%
66%
77%
95%
HVpl
ogy the light blue line. Especially the gas ratios
/0(1+%2'+$-%
2500
1000
77% and 95% show a better performance. From
both graphs (figure 8 and 9) we can see an overall
500
trend that the CoF decreases with increase of
acetylene content. Wear resistance of the
0
200
250
300
350
coatings is still under investigation for both dry
400
450
500
550
Bias Voltage, V
Figure 7: Hardness (HVpl) for 4 different gas ratios shown in legenda
and lubricated tests.
Conclusion
Microwave technology allows for deposition of
CoF, Fully Formulated Oil!"#)$#+,,-$#".'+,/0(1$2&,$
0,09
creased deposition rate that is three to five times
0,08
higher compared to DLC deposited by pulsed bias.
0,07
The process is tuneable in a broad range and the
0,06
technology can be combined with other technolo-
0,05
CoF
DLC coatings with similar properties, and an in-
+
gies, such as arc evaporation (CARC ) and mag-
50%
66%
77%
95%
0,04
0,03
netron sputtering, in a single vacuum chamber.
0,02
The microwave technology has been successfully
0,01
introduced and developed in Hauzer Flexicoat®
0
850 platform. Based on this process we found a
0
20
40
60
80
100
120
140
Time, min
broad operating window that allows for possible
Figure 8: Coefficient of Friction (CoF) in fully formulated oil for 4 different gas
ratios, shown in legenda
fine-tuning of the coatings. The next step will be
a further characterization of the coatings and
testing on components as well as investigating
CoF, Pin-on-Disc
the potential of the technology for other applica-
0,40
tions.
0,35
0,30
Acknowledgements:
We want to thank our partners University of Leeds (especially
Dr. Hongyuan Zhao) and the Karlsruher Institut für Technologie
(Prof. Sven Ulrich and Dr. Jian Je) for their cooperation.
0,25
CoF
10
95%
77%
66%
50%
PECVD DLC
0,20
0,15
0,10
0,05
0,00
0
500
1000
1500
2000
2500
3000
Distance, m
Figure 9: CoF of dry friction, measured with pin on disc method
3500
11
Turnkey Tool Coating
more Than Just Coating
By Michiel Eerden, product manager
physical vapour Deposition (pvD) coatings are used to increase tool productivity
substantially, but a coating process involves much more than just the right way
to deposit a coating. Cleaning, pre- and post-treatment, quality control, these are all
factors that can heavily influence the coating quality in a positive or a negative way.
in this article we will share some insights on the peripheral equipment that
complements the Hauzer coating machines.
Coating is just one of the steps in a 6-8-step program be-
tem, the tools are mounted on special holders and rotated
tween the uncoated substrate and the coated tool that has
through a container with appropriate media. The choice of
an up to tenfold longer lifetime. The process of re-coating
media is dependent on the cutting tool dimensions and the
can start with de-coating, also called stripping. This step
application. Process parameters, such as rotation speed and
is used when HSS or carbide shaft tools and hobs were
duration, can be adapted as well. The effect on performance
already many times coated and now need to be stripped
can be seen in figure 1.
before being recoated. The equipment Hauzer offers con-
Dry and wet blasting is another method used for pre- and
sists of a tank containing the chemicals and an additional
post-treatment of tools. Hobs for example can be dry
tank for rinsing, including hand shower and compressed air
Normalized performance
for drying.
140 Pre- and Post-treatment
120 In some cases pre-treatment of the tools is necessary to
100 improve the quality of the cutting edge (e.g. removal of
80 burs, loose material) and enhance the radius of the cutting
60 edge to improve coating adhesion. The best method of
40 pre-treatment is dependent on the application. For pre- and
20 post-treatment of shaft tools, such as drills, taps and end
mills, Hauzer offers a drag finishing system. In this sys-
0 123 100 TiAlN Figure 1: Edge preparation resluts
TiAlN incl. 6 µm edge rounding 12
no. 24 | october 2014 | Hauzer for You
blasted for optimum adhesion and performance. Wet
is necessary to determine if pre-treatment is needed or if
blasting can also be a good alternative for deburring and
the tools are already damaged when they come in. Process
edge honing; it can be used for inserts and hobs and it is a
control relies on monitoring and changing details whenever
good post-treatment for all cutting tools. Figure 2 shows the
necessary. If one step shows quality failures, the next steps
result of post-treatment of end mills on the final workpiece
will be influenced negatively. If process control is done
quality determined by its roughness.
properly, failures will be noticed early enough and measures
can be taken to solve issues appropriately. For basic quality
Surface roughness workpiece (µm)
control of tools following deposition, Hauzer recommends
0,6 hardness measurement, a calo test for measurement of
0,5 coating thickness, Rockwell or scratchtest for adhesion and
0,4 a stereo microscope for visual inspection of tools and test
pieces. Visual inspection in between steps and of the out-
0,3 going tools will close the circle of quality control.
0,2 0,1 0 Cleaning
post-­‐treated not post-­‐treated Figure 2: Result of post-treatment on workpiece quality.
In order to ensure perfect adhesion of the coating onto
the substrate material, pre-cleaning of the products is an
essential step. The size of the cleaning line needed depends
on the productivity requirements and the tool material.
Cleaning is removal of grease and dust, but oxides can also
be removed. There is the option of a multiple tanks
acqueous cleaning line or the option of a single chamber
cleaning unit, which needs a smaller floor space. The
cleaning steps with chemicals in a one chamber cleaning
unit are performed under vacuum. Chemicals will be stored
in buffer tanks, before they can be introduced in the
chamber for cleaning. To give an idea of productivity, the
multi-chamber cleaning line has capacity for two Hauzer
Quality Control
Flexicoat® 850 systems. For a Hauzer Flexicoat® 1000, a
At certain points in the process it is very important to mea-
larger volume is available. The single chamber unit has
sure the results of the treatments, in order to be sure the
capacity for one Hauzer Flexicoat® 850 system, but is also
chain remains unbroken. Visual inspection on incoming tools
available in a larger size if more capacity would be needed.
PVD Tool Coatings
Turnkey Solution from Hauzer
13
2 Pre-treatment
Concluding
1 Stripping
More and more starting job coaters, regrinders and tool
3 Quality control
makers invest in PVD coating technology, because of its
growing market and profitability. The technology has a
reputation for being a difficult process, but with
Hauzer’s turnkey solution, implementation is made easy.
4 Cleaning & drying
All technologies and equipment are included and matching. Hauzer provides worldwide full support.
5 Fixturing & visual inspection
Why Turnkey Solution?
6 PVD Coating
• Robustcoatingequipmentandperipheralequipment
from one supplier
8 (Post-treatment)
• Allequipmenttunedtoanoptimizedcoatingprocess
• Allperipheralequipmentfromreputablesuppliers
7 Quality control
• Customizedsolutionsarestillpossible
Turnkey solution visualised
www.hauzer.cn
22792_HZ_EASTPO_TurnKey.indd 1
15-05-14 13:50
Transferring the pen
on the 27th of June a reception was organised in honour
of Thomas Krug. During his farewell speech Thomas
transferred his pen, with which he signed many contracts,
to his successor Jeroen landsbergen.
14
no. 24 | october 2014 | Hauzer for You
power Supply maintenance
“Process Drift Is a Risk”
Hauzer is building machines since 1983;
some of the old machines are still running
smoothly in certain applications. but of
course this is not achieved without some
necessary precautions. A pvD coating
machine is made of many different components and without maintenance and sometimes replacements of these components,
a long lifespan is just not possible.
The power supply is an essential element of vacuum coating
on the next steps that can be taken. Anthonie: “The customer
equipment, so maintenance of this part is especially important.
decides what needs to be done; our role is an advisory one.
“Although dust build-up can be prevented by the right machine
But it is clear that regular maintenance and diagnosis of
design, it will never be possible to eliminate dust build-up
problems that can be foreseen will prevent unscheduled
completely,” Anthonie Kaland, Manager Electrical Engineering,
downtime of the machine.”
explains. “During its lifetime the power supply will always be affected by dust, especially when the coating dust is conductive.”
Cooling Capacity
So a yearly check of the power supplies will ensure that
Diagnosis
irregularities will be noticed timely. Furthermore, removing
Maintenance means that the power supply will be cleaned
dust on the heat sinks will keep the cooling capacity intact and
with compressed air and a vacuum cleaner. After the clean-
will prevent overheating. “During the lifetime of a power
ing, all fans of power supplies and electrical cabinets will be
supply set points and actual values will gradually deviate.
checked and cleaned. Additionally, the control values for the
This can lead to process drift which in turn can affect the
power supply including all voltage, current and power set
coating properties in a negative way. As this is a gradual
points and actuals will be measured. A diagnosis will be
process, it can happen without anyone noticing.”
the result and the field service engineer who
performs the maintenance will give advice
15
We want to know what is driving our
customers.
Customer
Satisfaction Research
Overall Customer
Satisfaction Degree
We want to know what customers think
of our performance.
We want to know how we can support our
customers in a better way.
We want to know how happy our customers
Participants
per region
are with our products and services.
We just want to know…
Europe: 51
North America: 22
Asia: 28
•Totally
satisfied
Totally satisfied
(21%)(21%)
• Satisfied and hopefully Hauzer
Satisfied and hopefully Hauzer
can still improve (76%)
still improve
(76%)
•can
Dissatisfied
but hopefully
Hauzer can improve (2%)
Dissatisfied but hopefully Hauzer
• Completely dissatisfied (1%)
can improve (2%)
South America: 6
Completely dissatisfied (1%)
• Technical know-how/ knowledgeable
This spring our marketing intern, Ngan-Ha Mai, developed
customer satisfaction research to answer all the questions
that we often ask ourselves when we think we know our
customers. How well do we really know them? Ngan-Ha
started with internal interviews to determine what would
employees
• Good interaction between HTC’s engineers
or technicians with customers
• Good quality, robust machine with high
fixturing design
be important information for our different departments. She
then developed internal and external surveys. The results of
• Not enough pro-active in contacting customers
these surveys were used to analyse the gap between what
• Sometimes status of enquiries is unclear
we think the customer thinks and what the customer really
• Insufficient documentation and information
thinks. On top of the quantitative data, she held several
given
in-depth telephone interviews with a random selection of
customers from all continents.
The complete data collection resulted in an analysis that
will be used to improve our customer support strategy and
communication with customers. Below you find some of the
results, quotes and recommendations. With these results
• We will better communicate on the status of our
customers’ enquiries
• We will analyse the individual answers to get insight in
we have decided to make three actions our priority:
“insufficient documentation and information given” and
• We will contact our customers pro-actively and visit
we will make sure our documentation and information is
them at least once a year
sufficient in future
Meet us…
Hauzer would like to welcome you to the following conferences and exhibitions, where we will be present.
Aachener Colloquium
Engine Expo 2014
JIMTOF
October 6-8, 2014
October 28-30, 2014
October 30-November 4, 2014
Aachen
Novi
Tokyo
Germany
USA
Japan