QX Assure quality of service and quality of experience in real time using metrics based on live events Intraway's QX Customer Experience Solution assists CSPs to assure the quality of their services as well as understand their customers’ point of view with regard to the different services they provide. Understanding the "Customer Experience" related to Over-the-Top (OTT) applications distributed across multiple networks has become a recent challenge. Analyzing a customer's perception of the quality of the service they have received is essential to improvement and growth. Customers generally do not understand metrics, KPIs, SLAs, protocols and lost packets. A customer only knows how they feel after an experience. In the US, 38% of homes surveyed contacted their ISP during 2012 and, 23% required an on-site service call due to a slow connection. However, half of the time, the issue resolved itself. For this very reason, metrics are crucial in understanding just what the customer is experiencing. Our QX solution helps you to gain this understanding which in turn lowers Call Center related costs and decreases the number of on-site service calls along with other potentially adverse consequences. Intraway’s Quality of Experience solution offers automation, ease of use and standardization when measuring customers’ perception of quality across multiple neutral network access points. Intraway Corporation | www.intraway.com | [email protected] | USA +1 516 620 3890 | UK +44 2 0358 28624 | ARG +54 11 6040 4000 BRA +55 11 3014 0982 | COL +57 13 814 964 | MEX + 52 55 8526 1043 | PAN +507 833 9915 | URU +598 2927 2358 Proud to be an ISO 9001:2008 and ISO/IEC 90003:2004 certified company Unleash the power of your network Quality of Experience Benefits The solution gathers measurements from probes distributed at different points throughout the broadband network. It analyzes and presents the information in real time and generates valuable reporting. • Measures the user's experience without taking technical factors into account • Measures the frequency of problems reported by users • Allows for quick redistribution of probes in problem areas • Enables benchmarking between products produced by the same or different manufacturers • Reduces the potentially high cost of requiring a separate measuring tool for each different technology Listing of available probes: • Quality of Experience: Proprietary Software installed on a computer deployed on the broadband network • Quality of Service: Proprietary Software installed on end-customer network hardware such as a home router • Droid: Application installed on a Smartphone with Android OS Advanced Features • Offers analyzed results in a qualitative format • Programmable tests can be set to measure varied time ranges • Plug & Play Probes • Compares results between assigned service plans and regions • Performs measurements behind any IP element Business Uses • Service Plan monitoring • Comparison between geographical zones/ plans • Monitoring of competitors' services • Net calibration and configuration • Compares different types of access technologies • Monitors new services • Procurement audit About Us The Intraway Corporation is the fastest growing developer of advanced OSS/BSS solutions in the Americas and, since 2013, within Europe. Our solutions currently manage over 40 million devices deployed in 17 countries. Our 45+ client list includes major market players such as: Mediacom, Telefónica, América Móvil and Tigo. Our module based platform reduces network operating costs and integrates the latest technology in advanced firmware management, service provisioning, fraud / cloning prevention and instant IPv6 enablement. Additionally, we offer a state-of-the-art IPTV platform and sophisticated CRM and Billing systems for small and medium sized operators. Our offices are located in Barcelona, Buenos Aires, London, Mexico City, Miami and São Paulo.