1. business and industrial

Business Protocol
South African owned
Corporate Courtesy and Etiquette
Based on SAQA’s Unit Standard 14359
Dates: 24th - 25th November 2014
Venue: Apollo Hotel, Randburg-Johannesburg
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Overview
In today’s business environment, it is vitally important to be aware of business
protocol, corporate courtesy and good business etiquette, whilst keeping the need
to understand and appreciate cultural differences in mind. A lack of awareness or
appreciation for social protocols and etiquette can undermine effective working
relationships, as it may be construed as rudeness, disrespect or an intolerance of
people of different cultures and persuasions.
This two-day interactive and dynamic course introduces candidates to the features of
social protocols and etiquette in the workplace, giving them an advantage in every
business encounter.
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lack of awareness or
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protocols and etiquette can
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MZANZI Conferencing & Training (Pty) Ltd
Tel: +27 11 781 9533 | Fax: 086 236 8082/ +27 11 781 8330 | E-mail: [email protected]
Course Objectives
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Behaving appropriately in a business environment
Interpreting body language in the workplace
Meeting people in a business setting
Applying business ethics in the workplace
Behave confidently and appropriately in all business situations
Create your own personal brand with the appropriate image
Gain insight into cultural differences
Receive updated guidelines for business wear
Feel confident doing ‘the right things right’
Be able to design a code of conduct
Advance in your career due to optimum exposure
Who Should Attend
Management professionals within the public and private sector involved in developing corporate
& business relations
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Business Development Managers
Communications Managers
PR Managers
Stakeholder Managers
MZANZI Conferencing & Training (Pty) Ltd
Tel: +27 11 781 9533 | Fax: 086 236 8082/ +27 11 781 8330 | E-mail: [email protected]
Course Outline
TRAINING PROGRAMME
Registration starts 08:00hrs
Lunch (1hour) – 12:30hrs
Training will commence at 08:30hrs daily
Afternoon Tea (15mins) – 15:00hrs
Morning Tea (15mins) – 10:00hrs
Training closes at 16:00hrs daily
Behaving appropriately in a business environment
• Dress code is described in accordance with established and familiar policy
• Reasons why it is important to honour one’s own working hours are explained
• The importance of a positive attitude is explained and qualities that indicate attitude are
identified in a familiar context
• Good work practice is described in terms of keeping colleagues informed about work
activities such as work in progress, absence from work or workstation and leave
• The reasons why listening skills are important in the workplace are named and examples
are given of the results of negative and positive listening skills
• Regulations regarding smoking in the workplace are described with reference to both
legal requirements and established policy
• The criteria included in a Company Code of Good Conduct are understood and applied
Interpreting body language in the workplace
• Reasons why it is important to interpret body language correctly in the workplace are
given
• The reasons why good posture and eye contact are important in the workplace are
explained
• The proper use of a handshake as a greeting in a business setting is explained and the
meaning of different handshakes used in South Africa are compared with examples of
when it is appropriate to use each handshake
• The reasons why it is important to respect other people’s space and why it is
inappropriate to touch other people in a business environment are explained with
examples of the consequences if one ignores business etiquette
• Examples of positive and negative body language are described in a familiar context
• Behaviour that could be considered as sexual harassment in the workplace is described
with examples
MZANZI Conferencing & Training (Pty) Ltd
Tel: +27 11 781 9533 | Fax: 086 236 8082/ +27 11 781 8330 | E-mail: [email protected]
Course Outline
TRAINING PROGRAMME
Registration starts 08:00hrs
Lunch (1hour) – 12:30hrs
Training will commence at 08:30hrs daily
Afternoon Tea (15mins) – 15:00hrs
Morning Tea (15mins) – 10:00hrs
Training closes at 16:00hrs daily
Meeting people in a business setting
• An explanation is given as to why first impressions are important in a business
environment
• The procedure for dealing with unexpected guests is explained in terms of established
procedures
• Guests are greeted in the reception area according to established and familiar
procedures
• Guests visiting a manager/superior are welcomed according to established and familiar
procedures
• People are introduced to each other in a business-like manner
• Different ways of closing an interaction with a customer are demonstrated in a familiar
context
Applying business ethics in the workplace
• The concept of ethics is discussed in relation to one’s own business environment
• The meaning of ethical business practices is outlined with examples from a familiar
context
• Sources of ethical values are explored with examples from a selected business
environment
• The concept of ethical values on-the-job is explained with relevant examples
• Personal attitudes and factors that affect ethical values in the workplace are described
• The concept of ethical diversity is explored using realistic examples from a business
context
MZANZI Conferencing & Training (Pty) Ltd
Tel: +27 11 781 9533 | Fax: 086 236 8082/ +27 11 781 8330 | E-mail: [email protected]
Mzanzi
Dynamic Engagement Beyond Current Intellect
Business Protocol
South African owned
Corporate Courtesy and Etiquette
Based on SAQA’s Unit Standard 14359
REGISTRATION FORM
Dates: 24th - 25th November 2014
Venue: Apollo Hotel, Randburg-Johannesburg
Price per delegate is R6,999.00 or $640
NQF Level 2, 5 Credits
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VAT
Telephone/Mobile/Cellphone
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Fax Number
Email
Email
Cellphone
Standard Bank
301994234
Mzanzi conferences and training
019205
Randburg
Reference
Add invoice number as reference
Registration fees above include the following entitlements: Entrance to sessions, registration pack, daily lunch and refreshment breaks.
CANCELLATION NOTICE
By signing and returning the registration form, the authorizing signatory on behalf of the stated company is subject to the following terms and conditions:
Delegate Cancellations:
All cancellations must be received in writing and are subject to the following conditions:
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Charge of 50% of the registration fee, plus R700 (+ VAT) administrative charge will be made for cancellations received in writing at least 14 working days prior to the event.
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For any cancellations received less than 7 working days before the date of the event, the full fee will be payable and no refunds or credit notes will be given.
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If a registered delegate does not cancel and fails to attend the Summit, this will be treated as a cancellation and no refund or credit note will be issued.
Substitutions
Delegate Substitution: Substitution is welcome at any time and do not incur any additional charges. Please notify Mzanzi Training in writing of any such changes
at least 3 days before the date of the event.
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Please note that the speakers and topics were confirmed at the time of publishing, however circumstances beyond the control of the organizers may necessitate
substitutions, alterations or cancellations of the speakers and/or topics.
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As such Mzanzi Training reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or alternations will be updated and sent
to you as soon as possible.
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Delegate substitutions must be made in writing 7 days before the start of the event.
PLEASE NOTE – MZANZI TRAINING HAS A STRICT NO CASH REFUND POLICY
PAYMENT BY MEANS OF A BANK TRANSFER
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Please state your full names clearly on the money transfer.
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Please note, bank charges are for your OWN account and this should be stipulated to your bank. Please advise your bank that the charges should be included in your
deposit amount.
A copy of the bank deposit receipt should accompany your registration form and must be posted or faxed
Please return to:
MZANZI Conferencing & Training (Pty) Ltd
Tel: +27 11 781 9533 | Fax: 086 236 8082/ +27 11 781 8330
E-mail: [email protected]