Data Sheet ITSM for enterprises of all sizes Express benefits Stop managing your helpdesk with email Keep end-users happy and the business moving by automating ticket assignments, notifications and SLAs. Provide simple, self-help workarounds and collaborate with team gurus to close issues fast. Keep an eye on network assets without spreadsheets! Stay ahead of your IT asset tracking needs and toss out those spreadsheets in favor of a single system of record. Track machines in use, licensed software, planned maintenance windows and much more. Breeze through reporting Say goodbye to slow and expensive 3rd party reporting tools, spreadsheets and dedicated reporting experts. Generate reports, gauges and dashboards on any metric and demonstrate the value of IT to business leaders with a click of a button. Simplify your work Make faster adjustments to your tickets and tasks with visual task boards. A simple, intuitive interface lets you drag and drop tasks, change team assignments and set priorities to signify the current status. www.servicenowexpress.com/demo IT support doesn’t have to be so difficult Few things are as hard in the IT support world as manual ticketing systems. They’re often dysfunctional, leaving you firefighting isolated incidents and making it tricky to reach resolution quickly. Without the help of an automated ticketing system, how can you ever be sure that the right person with the right skillset is on the job? It’s time for a change—a proven service management approach that can support your growing business. Automate your way to better service management ServiceNow Express is a power-packed set of integrated IT service management applications that feature: • Incident, problem and change • Asset tracking and configuration • Visual task boards • Reports and dashboards And all of this is delivered on the same enterprise infrastructure that we use to provide services to the many Fortune 500 companies that count themselves as ServiceNow customers. From routing and escalating service requests, to monitoring service satisfaction, measuring team productivity and tracking valuable IT assets—you can finally stop firefighting and get way more done. Built in the cloud, for the cloud—with easy configuration, ServiceNow Express is the IT solution your team deserves. Data Sheet “Express has been a great investment for us. It has given us a much needed discipline around change management. We used to run changes through email and phone conversations. Express added a formal change process, which has helped us keep users informed as well as streamline the auditing process. Now we can run reports out of Express that show the changes our team made. All in, Express has been key to taking full control of IT.” Neha Patel, Vice President, IT Operations, DealerSocket Do all this with one self-service solution Resolve tickets fast Share know-how by role Get users back up and running quickly with automated ticket routing and escalation policies. Create an easy, rich, and categorized knowledge base offering ‘how-to’ articles, simple system workarounds and access to company policies. Get work prioritized and done Assess team activity and re-assign priorities in real time using a smart, interactive tool. Fix recurring issues Identify the root cause of repetitive incidents to prevent future problems. Deliver ‘no pain’ change Ensure that IT modifications don’t adversely affect business operations by automating change requests and approval processes. Create a single system of record Get a connected view of systems, networks and software to drive and improve problem resolution. Empower tech-savvy users Help users to help themselves—requesting IT services, logging issues and tracking progress with an informative and engaging self-service portal. Reporting and dashboards Go mobile Enjoy secure and reliable access from your desktop, smart phone or tablet— anywhere at anytime. Incident management Stay in touch in real time Work together, share and resolve issues among team members with Live Feed. Make it work your way Tailor your system to suit your needs using a simple, codeless, drag-and-drop interface. Report on anything Asset and configuration Generate interactive dashboards and distribute reports based on any metric at the click of a button. Integrate your 3rd party apps Unify your IT tools by integrating Express with 3rd party applications through a powerful REST API. www.servicenowexpress.com/demo Access from anywhere © 2014 ServiceNow, Inc. All rights reserved. ServiceNow believes information in this publication is accurate as of its publication date. This publication could include technical inaccuracies or typographical errors. The information is subject to change without notice. Changes are periodically added to the information herein; these changes will be incorporated in new editions of the publication. ServiceNow may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time. Reproduction of this publication without prior written permission is forbidden. The information in this publication is provided “as is”. 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