At-A-Glance ITSM for enterprises of all sizes Helpdesk and ticketing solutions only solve some of the challenges. What you need is a proven service management solution packed with a set of intuitive, automated IT applications. That’s exactly what ServiceNow Express delivers. It empowers you to efficiently handle user requests, track IT assets and proactively troubleshoot issues while delivering smart reporting back to the business to help quantify and prove the value of IT. Struggling to manage your helpdesk with email? Automate ticket routing and assignment, notifications and SLAs. www.servicenowexpress.com/demo Finding it hard to grasp team workloads? Visual task boards make it easy to identify bottlenecks, change team assignments and set priorities using drag and drop functionality. Battling poor asset visibility? Now you can track assets across the network with a single system of record. Gain an integrated view of machines in use, licensed software, planned maintenance windows and much more. 3rd party reporting holding you back? Report with a click of a button. Get rid of cumbersome spreadsheets and generate reports, gauges and any-metric dashboards to demonstrate the value of IT to business leaders. At-A-Glance Get way more done Get users back up and running quickly Keep the business moving and users productive with automated ticket routing and escalation policies. Empower users with self-help Help users to help themselves—requesting IT services, logging issues and tracking progress with an informative and engaging self-service portal. Proactively prevent issues Improve problem resolution, quickly identify the root cause of incidents and prevent future problems with one connected view of systems, networks and software. Share know-how by role Create an easy, rich, categorized knowledge base offering ‘how-to’ articles, system workarounds and access to company policies. Minimize the impact of change Ensure IT modifications don’t adversely affect business operations by automating change requests and approval processes. Go mobile Enjoy secure and reliable mobile access from your smartphone or tablet—anywhere at anytime. See how there is a better way. www.servicenowexpress.com/demo www.servicenowexpress.com/demo © 2014 ServiceNow, Inc. All rights reserved. ServiceNow believes information in this publication is accurate as of its publication date. This publication could include technical inaccuracies or typographical errors. The information is subject to change without notice. Changes are periodically added to the information herein; these changes will be incorporated in new editions of the publication. ServiceNow may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time. Reproduction of this publication without prior written permission is forbidden. The information in this publication is provided “as is”. ServiceNow makes no representations or warranties of any kind, with respect to the information in this publication, and specifically disclaims implied warranties of merchantability or fitness for a particular purpose. ServiceNow and the ServiceNow logo are trademarks of ServiceNow, Inc. All other brand and product names are trademarks or registered trademarks of their respective owners. SN-AAG-Express-11-2014