PETRONAS Leadership Centre is a leadership development centre serving the Oil & Gas sector in Malaysia and beyond. CRUCIAL CONVERSATION We have the capability to design, develop and deliver both core and customised learning solutions using innovative approaches that include accelerated, experiential, action and blended learning methodologies. PETRONAS Leadership Centre (PETRONAS Management Training Sdn. Bhd.) is a registered learning provider with Pembangunan Sumber Manusia Berhad (PSMB). Subject to PSMB approval, our programmes are claimable under the HRDF SBL/SMETAP Scheme. TRANSFORMING LEADERS PETRONAS Leadership Centre PETRONAS Management Training Sdn Bhd (236574-K) Jalan Institusi, Kawasan Institusi Bangi, 43000 Kajang, Selangor Darul Ehsan, Malaysia Tel : +603 8732 7700 Fax : +603 8925 8755 Email : [email protected] www.petronasleadershipcentre.com.my MEMBER OF PETRONAS GROUP www.petronasleadershipcentre.com.my PETRONAS Management Training Sdn Bhd (236574-K) As a Leadership Centre that understands the needs of the oil and gas industry and the region, our commitment is to support the capability building of our clients to ensure their human capital is equipped with holistic leadership competencies to drive organisational growth. CRUCIAL CONVERSATION Could a conversation (or avoiding one) be keeping you from getting the results you need? If yes, there is a crucial conversation keeping you from accomplishing the desired results. When the stakes are high, conversations can’t fail. People must understand in high risks discussion, emotions may run strong, while motives and opinions may vary, however, getting points across objectively is crucial to draw a successful conclusion. If conversations are handled poorly or ignored, the organisations can expect less-than-desirable results. Poor productivity or declining quality to lack of teamwork or strained relationships, it is likely that you are experiencing the effects of a poorly held crucial conversation. • • • Hence, it is paramount important to make crucial conversation culture pervasive in the organisation. • • • • • Maximise input from people closest to the work (even those who have difficulty sharing information). Express the best ideas in a way that builds acceptance rather than resistanceincluding challenging the way things are currently being done. Prepare for situations with technique high-stakes a proven Make it safe to talk about almost anything Yield major professional improvements in areas like productivity, quality, safety, diversity, and change management PROGRAMME CONTENT Research has concluded that, what typically set successful communicators apart from the rest of the pack was their ability to deal with crucial conversations. They possess a skill-set that is easy to learn and allows them to face any situation with nearly anybody; no matter power, position, or authority. KEY TAKEAWAYS Improve nearly every professional and personal relationship • • • • Get Unstuck - How to Spot the Conversations That Are Keeping You from What You Want Start with Heart - How to Stay Focused on What You Really Want Learn to Look - How to Notice When Safety Is at Risk Make It Safe I - How to Make It Safe to Talk about Almost Anything Make It Safe II - How to Create Purpose Mutual Master My Stories I - How to Stay in Dialogue When You’re Angry, Scared, or Hurt • Master My Stories II - How to Master Emotions and Return to Dialogue • State My Path - How to Speak Persuasively, Not Abrasively Explore Others’ Paths - How to Listen When Others Blow Up or Clam Up • • Move to Action - How to Turn Crucial Conversations into Action and Results BENEFIT Learn how to achieve spirited dialogue at all levels in the organisation, you will learn how to surface the best ideas, make the highest quality decisions, and then act on the decisions with unity and commitment. Crucial Conversation introduces a set of tools that builds alignment, agreement, and interpersonal communication. • Acquire the knowledge and skills on how to create conditions where people speak with complete candor (no matter the topic) and with complete respect (no matter the person). Gain skills that enable spirited dialogue and reduce deference and defiance. Begin stepping up to tough issues and sharing opinions, feelings, and information safely and freely. Learn how to promote the best ideas, save time with fewer meetings, have less disagreement, and build more alignment with better decisions. WHO SHOULD ATTEND Discover how Crucial Conversation helps drive change for good in the organisation. The experience enables the participants to: • Resolve disagreements accurately address concerns by talking respectfully, candidly, and skillfully with someone in a safe way. • Build acceptance rather than resistance - give and receive feedback in a way that enhances relationships and improves results. • Speak persuasively, not abrasively - effectively talk about high-stakes, emotional and controversial topics. Foster teamwork - get the right people involved in a way that ensures better decisionmaking and guarantees commitment and conviction. METHODOLOGY • • • • • Lectures Case studies Video clips Interactive discussions Exercises PROGRAMME AGENDA DAY 1 8.30am - 1.00pm Does your organisation suffer from taboo topics, deference, disagreement, analysis paralysis, information hoarding, office politics, or alienation? Do you work with others who are hard to get along with, drag their feet, avoid tough issues, advocate their position excessively, respond poorly to pressure, easily become emotional, or run away when disagreements arise? Then you, your team, or your organisation needs Crucial Conversation. Competency addressed • Communication • Teamwork • Managing Relationships DURATION 2 days - Introduction Get Unstuck - How to Spot the Conversations That Are Keeping You from What You Want Start with Heart - How to Stay Focused on What You Really Want 1.00pm - 2.00pm Lunch 2.00pm - 5.00pm - DAY 2 8.30am - 1.00pm - Learn to Look - How to Notice When Safety Is at Risk Make It Safe I - How to Make It Safe to Talk about Almost Anything Make It Safe II - How to Create Mutual Purpose Master My Stories I - How to Stay in Dialogue When You’re Angry, Scared, or Hurt Master My Stories II - How to Master Emotions and Return to Dialogue 1.00pm - 2.00pm Lunch 2.00pm - 5.00pm - State My Path - How to Speak Persuasively, Not Abrasively Explore Others’ Paths - How to Listen When Others Blow Up or Clam Up Move to Action - How to Turn Crucial Conversations into Action and Results WHAT YOU SHOULD DO NOW? For more information about the programme, please contact : Fatimah Khosaini No : +603-87327746 / 019-3802875 Email: [email protected] Jefri Mohamed Zain No : +603-87327610 / 019-2677031 Email : [email protected] Nasiruddin M Ibrahim No: +603-87327820 / 019-3562543 Email : [email protected] Sarifah Norasmawati Sy Mohd No : +603-87327792 / 019-2181975 Email : [email protected] Zuffree Jasmane No : +603-87323607 / 013-5129387 Email : [email protected]