JOB DESCRIPTION POST: Primary Care Partnership Hub Co-Ordinator BAND: Band 7 LOCATION: Belfast Trust Area (location to be decided) REPORTS TO: Service Improvement Manager /Service Manager, Community Development and Partnerships RESPONSIBLE TO: Co-Director of Mental Health and CAHMS through Service Manager Community Development and Partnerships DESCRIPTION OF SERVICE: The Belfast Trust, in partnership with Primary Care, the Local Commissioning Group and the Community and Voluntary sector, wish to further develop an Integrated Care Pathway for people with common mental health problems across Belfast. The aim will be to deliver more effective and better co-ordinated referral and service delivery arrangements between the partner organizations. The co-ordinator will develop a community facing integrated “Referral Hub” within the tiered model of care. This “referral hub”, involving all partners will meet weekly to discuss the appropriate pathway for the delivery of psychological talking therapies. The co-ordinator will also develop sound communication pathways and protocols between the partner organisations. Main Duties/Responsibilities The Primary Care Partnership Hub Coordinator will be responsible for:  Gathering/analysing information on current services provided at tier 2, referral processes to and from these services, and organisation/staff competencies to deliver the services  Receiving and triaging all referrals from GP Practices, and directing them to the least intensive service interventions required to meet their needs reflectively  Providing advice/support to GPs and other Tier 2 providers on the management of patients within primary care, and improving the networking and integrated delivery of services across primary and secondary care  Increasing awareness among mental health professionals about the full range of services available locally and which services to access in meeting the presenting needs of patients.  Developing a common assessment tool, risk management procedures and minimum data set for assessing patients’ needs and making decisions on interventions and treatment and which services to refer to taking into consideration the relevant NICE Guidelines  Monitoring patients’ progress along the care pathway and the outcomes of service interventions, and communicating information on this to referrers and providers as required  Reducing referrals to secondary care and highlighting any gaps or duplication in tier 2 services. Clinical / Management The Referral Co-ordinator will: 1.1 Facilitate the coordination, triaging and allocation of all referrals from Primary Care 1.2 Have responsibility for ensuring all referrals contain the appropriate information to enable a professional judgment on the individual risks associated with each referral and pass this information on to the accepting service. 1.3 Be responsible for ensuring appropriate communication channels are in place with the various individuals and services that interact with the members of the integrated partnership approach. 1.4 In particular the post holder will liaise regularly with referral agents to ensure the appropriateness of referrals to the various services and communicate any issues relating to the operation of the system. 1.5 Be responsible for ensuring referrals are seen within the prescribed timeframes and monitor compliance with requirements. 1.6 Be responsible for providing timely progress reports on operational aspects of the system to the appropriate line manager 1.7 Meet regularly with members of the partnership to ensure appropriate feedback on operational aspects of service Research and Development The Co-ordinator will: 2.1 Be responsible for assisting the Manager in initiating and engaging in audit and research activity appropriate to the needs of the service. 2.2 Actively promote a culture of continuous improvement within the pilot 2.3 Assist the Manager in the proposal, development and implementation of strategic plans and policy formulation in respect of the service 2.4 Implement a process of communication and engagement with service users/carers/families that will assist the on-going development and improvements Professional Development The Co-ordinator will: 3.1 Be responsible for his / her own professional development and identifying personal training needs. 3.2 Assist the Manager with the day to day operational management of the project 3.3 Attend / help facilitate training and development 3.4 Adhere to Equality and Good Relations duties throughout the course of their Employment Organisational / Professional The Co-ordinator will: 4.1 Ensure adherence to clinical guidelines, relevant legislation and Trust Policies and Procedures 4.2 Ensure staff maintain accurate, up to date patient records in keeping with relevant professional guidelines and any other professional code of conduct 4.3 Report to the Operations Manager any Untoward Incidents, which may have legal implications and/or where staff disciplinary action may result. General Responsibilities  Employees of the Trust are required to promote and support the mission and vision of the service for which they are responsible and:  At all times provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner.  Demonstrate their commitment by their regular attendance and the efficient completion of all tasks allocated to them.  Comply with the Trust's Smoke Free Policy.  Carry out their duties and responsibilities in compliance with the Health and Safety Policies and Statutory Regulations.  Adhere to the Trust's Clinical Governance framework designed to help staff continuously monitor and improve standards of care by focusing on activities for improving quality, identifying and managing risks and continuing professional development.  Ensure the ongoing confidence of the public in-service provision.  Maintain high standards of personal accountability.  Comply with the HPSS Code of Conduct.  Ability to work flexibly as and when required in order to meet the needs of the service. Records Management Used as part of their business within the Belfast Health and Social Care Trust, including patient/client, corporate and administrative records whether paper based or electronic and also including e-mails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environment Regulations 2004 and Data Protection Act 1998. Employees are required to be conversant with the Belfast Health and Social Care Trust policy and procedure on records management and to seek advice if in doubt. Environmental Cleaning Strategy The Trusts Environmental Cleaning Strategy recognizes the key principle that " Cleanliness matters is everyone's responsibility, not just the cleaners" Whilst there are staff employed who are responsible for cleaning services, all Trust staff have a responsibility to ensure a clean, comfortable, safe the general public. Infection Prevention and Control The Belfast Trust is committed to reducing Healthcare associated infections (HCAIs) and all staff have a part to play in making this happen. Staff must comply with all policies in relation to Infection Prevention and Control and with ongoing reduction strategies. Standard Infection Prevention and Control Precautions must be used at all times to ensure the safety of patients and staff. This includes: Cleaning hands either with soap and water or a hand sanitiser at the appropriate times (WHO '5 moments');  Using the correct '7 step' hand hygiene technique;  Being 'bare below the elbows' when in a clinical environment;  Following Trust policies and the Regional Infection Control Manual (found on intranet);  Wearing the correct Personal Protective Equipment (PPE);  Ensuring correct handling and disposal of waste (including sharps) and laundry;  Ensuring all medical devices (equipment) are decontaminated appropriately i.e. cleaned, disinfected and/or sterilised;  Ensuring compliance with High Impact Interventions. Clause:This job description is not meant to be definitive and maybe amended to meet the changing needs of the Belfast Health and Social Care Trust. PERSONNEL SPECIFICATION POST: Primary Care Partnership Hub Co-Ordinator BAND: Band 7 LOCATION: Belfast Trust REPORTS TO: Service Improvement Manager/Service Manager RESPONSIBLE TO: Co-Director of Mental Health and CAMHS through Service Manager Community and Partnerships ESSENTIAL CRITERIA: 1. Five years' post qualifying experience (i.e. Registered Nurse whose name is entered on part 1 (mental health) of the register maintained by NMC or a qualified Social Worker (CQSW, Dip in SW, CSS) or Occupational Therapist, registered with HCPC or have a Diploma or Masters in one or more of the following: Counselling, Psychotherapy, or Cognitive Behaviour Therapy and be accredited or eligible for accreditation with a professional body e.g. BACP, IACT, UKCP, ICP, AFT, BPS, BABCP, IABCP 2. A minimum of three years’ experience at Band 6 Mental Health Practitioner within a Community Mental Health Team setting or an equivalent position within an organisation dealing with adults with Mental Health difficulties 3. A minimum of one year’s experience in the supervision of staff (including students) 4. A minimum of one year’s management experience 5. Good leadership skills 6. Experience of multi-disciplinary and multi-agency working 7. Hold a current full driving licence valid in the UK with access to a car ** 8. Evidence of additional professional development i.e. certificate/diploma in an area related to Mental Health 9. A sound understanding of the Health & Social Care needs of people with a mental illness 10. Ability to communicate effectively at all levels 11. Basic IT skills 12. Knowledge of evidence-based practice, clinical effectiveness, measures and audit outcome 13. Available to work flexible patterns to include weekend, evening, bank holidays and on-call ** This criterion will be waived in the case of an applicant whose disability prohibits driving but is able to demonstrate the effectiveness of alternative transport arrangements. Reasonable financial assistance will be given. NOTE: Where educational/professional qualifications form part of the criteria you will be required, if shortlisted for interview, to produce original certificates, and one photocopy of same, issued by the appropriate authority. Only those certificates relevant to the short listing criteria should be produced. If educational certificates are not available an original letter and photocopy of same detailing examination results from your school or college will be accepted as an alternative. If successful you will be required to produce documentary evidence that you are legally entitled to live and work in the United Kingdom. This documentation can be a P45, payslip, National Insurance Card or a birth certificate confirming birth in the United Kingdom or the Republic of Ireland. Failure to produce evidence will result in a nonappointment.