Annual Report 2010 - 2011
Annual Report 2010 - 2011 VISION Celebrating innovation and learning. MISSION Celebrating the heritage of New Zealand’s Transport and Technology to fuel the innovative spirit of the future. VALUES Innovation Boldness Leadership Integrity Teamwork PERSONALITY Dedicated Passionate Fun Authoritative Alive SUSTAINABILITY MOTAT’s vision is to exemplify sustainability by: Demonstrating ‘old’ and ‘new’ technologies to our customers. Introducing and applying sustainable practices within our organisation with respect to caring for our collection, our people and our redevelopment projects. Improving how we care for the environment. Contents Welcome to MOTAT Message from the Chairman Message from the Director .. .. .. .. .. .. .. .. .. .. 1 2 .. .. .. .. .. .. .. .. .. .. .. .. .. 4 5 6 8 9 10 11 12 14 15 16 17 18 .. .. .. .. .. .. .. .. 19 22 23 30 The Care of our Collections: Team MOTAT activities Aviation .. Buses .. Collections .. Fire & Emergency Military .. Museum Environment Print .. Rail Road Transport .. Steam Telecommunications Trams Victorian Village .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. The Care of our Collections: Storytelling & Learning Marketing and Events .. Exhibitions Museum Experience .. Walsh Memorial Library .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. The Care of our People: One Team – One Plan Operations Support Services .. .. .. .. .. .. .. .. .. .. .. .. .. .. 32 34 .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 35 35 35 35 36 .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 38 39 40 41 Statement of Service Performance .. Audit Report .. .. .. .. .. .. .. .. .. .. .. .. 58 71 In Appreciation Team MOTAT .. .. .. .. .. .. .. .. .. 73 74 Governance – Board Sub-Committees Audit Committee .. .. Remuneration Committee .. Project Control Group .. .. MOTAT Board/Society Committee Fundraising Committee .. .. Financial Reports Statement of Comprehensive Income Statement of Financial Position .. Statement of Cash Flows .. Notes to the Financial Statements .. .. .. .. .. .. Chairman’s Report The Board confirm that our financial statements have received an unqualified audit report and are compliant with the New Zealand International Financial Reporting Standards. Total income reported for 2010/11 was $12.907 mil and expenditure $9.211 mil, the net result being a surplus for the year of $3.695mil. Any profit from operations is reinvested in the Museum under capital developments, such as the Aviation Display Hall in this year. I would like to thank all of the people who make up ‘Team MOTAT’ (Board members, staff and volunteers) for their contribution, dedication and team work which have produced such outstanding results towards the Museum’s goals and projects. On behalf of the Board I am pleased to report that 2010/11 was a milestone year in MOTAT history. We achieved our most visitors ever, hosted many new attractions and constructed the new Aviation Display Hall to house our valuable aviation collection. The Museum completed its tenth year of funding under the MOTAT Act 2000 and I would like to acknowledge and thank the Auckland Territorial Local Authorities for their support. This year also saw the transition from the Territorial Local Authorities to Auckland Council. I thank Auckland Council and Regional Facilities Auckland for their financial support and encouragement, without which we would not have made such significant progress. My thanks to our Director, Jeremy Hubbard, who has led the Museum through another successful year with record attendances at the Museum. Paul Bayly Board Chairman The 2010/11 year saw the long awaited construction of the Aviation Display Hall, which achieved practical completion of Stages 2 and 3, in June 2011. I would like to particularly acknowledge the Project Control Group, a MOTAT Board subcommittee, who delivered the new Aviation Display Hall on time and under budget. The Museum would like to again acknowledge and thank all the organisations who supported this project, which will allow the protection and showcasing of MOTAT’s world class aviation collection. 1 Director’s Report Aviation Display Hall Construction of the new display hall building and a major fit and upgrade of the original aviation hall were completed to coincide with the Rugby World Cup in September 2011.The project was also completed under budget and on time. Council “FREE entry” Residents of all seven councils’ residents received the opportunity to visit MOTAT for FREE during the year. A total of 71,585 residents took advantage of this promotion. The 2010/11 year has been another successful year for MOTAT as we have made significant progress in a range of areas from our annual business plan. Details of MOTAT’s achievements are contained within the body of this Annual Report but our major highlights for the 2010/11 year were:Customer attendance There were 267,315 customer visits to MOTAT in 2010/11. This is a particularly pleasing result given that the Meola Road site has been closed for 3 ½ months due to construction of the aviation display hall. This year’s attendance numbers are the highest in the Museums history. This attendance increase represents 10 years of year on year attendance increases – a remarkable achievement and one which MOTAT, its funders and the ratepayers of Auckland can be very pleased. Museum Revenue For the 2010/2011 year total revenue from admissions, shop sales and other revenue streams was $1,112,357. In these difficult economic times this is a pleasing result. Golden Days senior citizen promotion This promotion was made to senior citizens in the Auckland region from April to June 2010. This gave Auckland region residents over 65 free entry to MOTAT on presentation of their Super Gold Card with 1,218 seniors visiting MOTAT free of charge over this period. Children Ministry of Education ‘Learning Experiences Outside the Classroom’ (LEOTC) students who visited MOTAT numbered 28,074 exceeding the contract target by 12.3%. Early Childhood Programme children who visited MOTAT numbered 4,131, which exceeded the annual target of 4,000. MOTAT Nights Christmas Lights This new programme running over three weekends in the lead up to Christmas saw 3,439 visitors enjoy seeing the Victorian Village buildings and surrounds lit up at night. Tram Passenger numbers The Tramway carried a total of 188,247 passengers which represents an increase of 13,009 (7.4%) over the previous year. Trillian Trust Christmas at MOTAT MOTAT continued its Christmas tradition of giving with the ‘Trillian Trust Christmas at MOTAT’ experience in December 2010. Customers were encouraged to purchase a children’s Christmas gift at one of MOTAT’s shops in lieu of an entry fee. 4,877 gifts were received (an 2 increase of 2,790 presents on the previous year), and MOTAT donated all of these gifts to The Salvation Army and Auckland City Mission. “MOTAT Mates” Sales of our ‘MOTAT Mates’ annual passes were 2,968 exceeding the annual plan target for the year by 268 passes. Unqualified Audit MOTAT is audited by the Office of the Auditor General and last year achieved its first ever unqualified audit report, which it has maintained this year. The Museum expresses sincere thanks to the members of the Territorial Local Authority Electoral College for their support over the last ten years. We would also like to thank the new Regional Facilities Auckland and Auckland Council for all their current support. MOTAT’s progress across a range of key targets would not have been possible without that assistance. Mobile MOTATs Fourteen ‘Mobile MOTATs’ took place this year in support of community events throughout the Auckland region (at least one in each of the “old” seven council areas). Community support MOTAT continued its relationship with the New Lynn Lions Club by hosting the annual ‘Galaxy of Cars’ event in February 2011. 5,459 people attended the event and $31,145 was raised for the charity Starship Foundation. “I Am The Last Tram” This new in house designed exhibition opened in 2010/11 and reflected life in Auckland more than 50 years ago when the last tram operated in Queen Street. The exhibition not only brought together objects from across all areas of MOTAT’s collection in a recreated Queen Street but also signalled a vastly improved standard in MOTAT’s collection exhibition and storytelling. I would like to thank Team MOTAT for their hard work and endeavours over the course of the last 12 months. It has been a remarkably successful year and I look forward to working with you in the year ahead. Jeremy Hubbard Director Valentines Day at MOTAT Another new event, ‘Valentines at MOTAT’ was held on the evening of Valentines Day incorporating a double decker champagne tram ride followed by a romantic picnic supper on the lawn in the Victorian Village. Customers and IT MOTAT implemented its first ever customer relationship management system (CRM) to improve its data collection. 3 The Care of our Collections: Team MOTAT Activities Aviation Overall the Aviation Section has performed extremely well throughout the year. Progress, although slow on some projects has been steady and rewarding. Outside engineering resources have been utilized whenever possible to reduce delays in progress by producing parts required for the next stage of projects. Although there has been a cost it has provided the project continuity we required. An increase of new volunteers throughout the year has been very helpful. Thanks to Human Resources (HR) staff identifying suitable candidates, the quality and engineering skills of the new volunteers is appropriate for our requirements. The HR team has taken the time to understand and observe our needs to assist in making recommendations which have enabled us to filter in new members and gain immediate progress on various projects. Ongoing training will always need to be continued, but we have a quality to work from. The increase of volunteer numbers enabled us to mix and train a larger group of people for aircraft movement and so double the teams, something that has already proved most beneficial during recent aircraft movement in the Museum. It will pay off handsomely in the coming months. Planning and fabrication of ground equipment required to speed up the movement of aircraft in this coming year was also successfully carried out and is now awaiting use. Generally speaking the budget for the year was maintained within reason. There were a number of non budget items included which needed procuring to maintain progress. The following are project results for the year: 4 Harvard: Completed - fully assembled, completely repainted. Hydraulics removed and replaced with electric actuators. Wheels and flaps fully retractable. Ailerons/ rudder/ elevators connected to electric servo motors, fully operational. complete rebuild and modification of the trolley wheels. Major hull repairs to the Solent proceeded well until the winter weather halted progress. Buses Cockpit mockup: Completed - made up using surplus materials and instrument panels, to be used for operating the Harvard controls when the aircraft is hanging. Fully functional. Hudson aircraft: Completed - aircraft finally assembled using a collection of non original parts located on site. The aircraft is repainted in 1940s livery and some minor details need to be added whilst the aircraft is on display in the Museum. Mosquito aircraft: Completed - some major wood skin repair work was required on this aircraft after exposure to the elements for 2 years. This is now completed and the aircraft fuselage repainted. Some minor detail work will be carried out while the aircraft is on display. Hastings hydraulic tailwheel display: Completed - operating rostrum and hydraulic display completed. Hastings centre section display support structure has been replaced with a redesigned structure. Avenger aircraft restoration proceeding to plan. All wing hydraulic operating components secured from overseas and restored. The following aircraft that were removed from the Museum for extension work have now been restored, painted and returned to the Museum for display: Scooter Sports aircraft. Gere Sports aircraft. Gyrocopter. The majority of the Bus Section focus in the 2010/11 financial year has been centered around the Collection’s 1964 NZ Railway Road Services SB3 Bedford and the ex North Shore Transport 1967 SB 3 Bedford. The former being returned to its NZRRS urban bus livery of blue and white swaging and signwritten cant-rails (the area directly above the passenger windows on both sides of the bus) and the latter being prepared for semi-commercial use as joint venture passenger carrier for MOTAT and the Voyager Maritime Museum. Other projects have included work on the 1923 White bus (not its colour but its brand). Due to a lack of available workspace, work on the 1946 Auckland Transport Board OWB Bedford bus has had to be temporarily suspended, however this situation is about to be rectified, as discussions are currently being held between the Conservator and the Bus Section Collection Manager, to allow the project to be completed. Due to a lack of clarity surrounding insurance cover of vehicles being driven by MOTAT volunteers, it has been difficult to manage the upkeep of certificates of fitness on the Bus Section fleet, as vehicles need to be run on a regular basis in order for them to be viable candidates for passing their next test six months hence. Once again this is only a temporary situation that is expected will be resolved in the near future. Major repairs to the Sunderland hull tail section have been completed, along with the tail trolley which required the 5 Collections Grouping Registry, Conservation and the Library under the umbrella of the new Collection Department, with additional collection care related roles, new staff members and the relocation of offices and workspaces resulted in a year full of change, exciting tasks and high achievements for the entire Collection Team. One focus of the year 2010/ 2011 has been the commencement of a thorough Collection Management Review based on the following objectives: Understanding our collection and its needs Develop clarity on the roles required to support the ongoing responsible stewardship of the MOTAT Collection Make the collection more accessible Continue to improve the physical care of our collection Communication of responsible stewardship In-depth review meetings with a number of Collection Managers and the assessment of collection related processes and procedures lead to the identification and prioritisation of projects, such as improving the quality of collection documentation, commencing a collection inventory, establishing restoration processes across the Sections using museum best practice as well as rationalising and improving the depot space at MOTAT’s off-site storage facility. than 5,200 objects records being created or updated. Hundreds of collection objects, such as electrical appliances, musical instruments, cameras, aircraft propellers, models, uniforms, crockery, ephemera, archival material, medals, negatives and glass plates have been assessed, cleaned and treated since the Conservator started his role in September 2010. The work carried out could be tied in effectively with the upgrading and development of new display and exhibition spaces. A specialised Textile Conservator has been contracted to improve the storage and condition of MOTAT’s significant textile collection with objects dating from 1800. Garments and other fragile objects have been cleaned, re-mounted and professionally packed. Furthermore, quality museum shelving for the Textile Store was purchased and installed to rationalise space and comply with contemporary Museum Best Practice. Improved textile store Achieving these targets the Collection Department has done extremely well, starting with an audit of the Collection Management System and the development of a database manual that will ensure a systematic approach and a defined standard for all future data entry. The intense work on the database and inventories undertaken resulted in more 6 Another achievement for the Collection Department was the development of a quarantine area to reduce the risk of infestation for the MOTAT collection when introducing new acquisitions to the Museum, viewing potential donations as well as cleaning and treating infested objects coming out of display before being returned to storage. Custom made hanging solutions Parasols and umbrellas in new acid-free boxes; mounting prevents the delicate items lying on their fabrics and crushing themselves. During the year the Collection team devoted several weeks of work to rationalising and increasing the maintenance and standard of off-site storage units resulting in depot areas housing a larger number of vehicles now properly stored on axle stands and the identification of an extra storage room for small objects. This entailed the beginning of a detailed condition reporting programme with the vehicles by the Conservator using Road Transport volunteer’s and consultant’s with professional backgrounds in vehicle inspection and car maintenance. This will provide the base for future restoration programmes and project prioritisation. Off-site storage units: re-organised and improved. Fragile garment professionally stored and padded. 7 Other accomplishments were the relocation of the ‘Kerr Stuart’ locomotive and carriage Aa1068 for conservation and restoration work, the purchase and set up of a photo studio for professional object photography and the final completion of the removal of all collection objects from the containers at the MOTAT Meola Road container compound. The Collection Department worked with all Collection Sections on restoration projects and supported the Exhibitions, Museum Experience and Education teams in the development of exhibitions and holiday experiences to make MOTAT’s collection more accessible. This included the collection and preparation of objects, research as well as the installation and dismantling of exhibitions and displays. A highlight and major focus here was the preparation for the opening of MOTAT’s new Aviation Display Hall – scheduled for September 2011. All in all a very busy and successful year for a new and highly committed Collection care team. Three fire appliances from the MOTAT collection attended the fire, one the Halley Simonis pump was set in to the harbour where it drafted water for some hours, the 1919 Dennis hose reel tender also attended as did the Halley hose reel tender which on April the 4th carried the body of the firefighter to Waikumete Cemetery in a moving procession which was described at the time as the largest funeral the city had ever seen. Work was also started on the Green Goddess which is a Bedford 4x4 fire appliance used in the post war United Kingdom Emergency Fire Service (AFS). This was stripped of rotten interior timbers and assessed but returned to the store to dry out while a full restoration plan is developed. Fire & Emergency During the year we assisted in the efforts of a kindred group to restore and rededicate the grave of a firefighter killed during a major fire at the location of the current Wynyard Quarter on April 1 1928. This involved Winstone’s oil store at the intersection of Beaumont and Jellicoe St and involved something like 2million litres of petrol most of which were consumed by the fire ‘save some drums rescued to fuel the fire brigades appliances’ (Extract from a contemporary report). This was at a time when motoring was in its infancy and petrol was frequently delivered in 2 gallon tin drums. The unfortunate individual was severely burnt when a 44 gallon drum exploded, went airborne and came down on top of him. He was then taken by taxi to hospital where he succumbed the next day. 8 Military In this the 2010 - 2011 financial period, Military was assigned funds for the purchase and the operation of an Armoured Personnel Carrier (APC). Military Volunteers completed over 4,600 volunteer hours and the vehicles carried over 13,000 passengers. The operational side of the Section has maintained the whole fleet, in a satisfactory state of readiness, with the road legal GMC truck, and the "Skippy" Land Rover with its trailer all having their WOFs and COFs kept in order. The M113 APC, on loan from the Army Museum has received a new set of rubber pads for its tracks, while volunteers have added extra details such as training area map, aerials, radio equipment, replica machine guns, and infantry personal equipment. All servicing has been maintained. Both the 90cm and 18 inch searchlights with their generators have been maintained in operational condition. With respect to eventing, Military has continued to serve each months 3rd Sunday operating days with the exception being the spotted dotterels nesting on the operating area, which caused the visitor experience to be changed to a more workshop oriented experience. The Willys jeep went out to Middlemore hospital to commemorate the early days when jeeps drove patients down the main corridors. The M113 and Skippy Land Rover drove up to Arch Hill Army base for the book launch of the Regiments history. The Section also attended ANZAC day at Point Chevalier RSA. The Military Section attended the National Armistice Commemorations in Cambridge, a very successful event. "White Nights" at MOTAT Great North Rd saw both the 90cm and 18 inch searchlights operating in front of the Pumphouse. Military Live Weekend in March was again very successful with 5,011 visitors. A MOTAT jeep re-enacts the days when these vehicles drove down the hospital corridors at Middlemore. The purchase of a FV432 Armoured Personnel Carrier was carried out in November. Not only does this ease the load on the current passenger carrying vehicle, it also helps us to avoid using the older accessioned vehicles for passenger carrying. MOTAT is the only Museum in the country where visitors can experience two APCs operating at once, with the chance of seeing the WWII counterparts on the same visit. With only a small restoration budget available this year we opted to reorganize the workshops and storage facilities. We have obtained another smaller shed from Aviation Section which we have utilized for the storage of event related props. The workshop has continued to be busy, running several Annual Artefact Inspections, and keeping up with maintaining the operational fleet. Two minor restorations have continued being the last known items being fitted to the field kitchen and the continuing work on the Indian motor cycle. 9 Museum Environment This was a busy year for the Museum Environment Team as customer numbers and internal demand continued to grow. During the year the Museum Environment Coordinator’s role was redefined. Previously a more trade based hands on supervisory role, as the demands on the role shifted this role is now much better suited as an administrative based, supervisory role. With this role now occupied by an existing MOTAT team member being appointed we now have the stability in this area, and existing business knowledge has ensured good progress has been made. We have continued well with the second full time cleaner. Both cleaners have now had experience in collection object cleaning, and with the introduction of the Aviation Display Hall, additional cleaning requirements are now being evaluated. The internal job request system has progressed well again this year offering teams maintenance, logistic, cleaning, and other general assistance. The system is used by both volunteer and staff sections to good effect. This year we endeavoured to go a step further and create a system of communicating and reporting on job requests as they were progressing, giving status updates. This strategy has seen a strong process now become core business. We continue to be involved with the local community assisting Council with matters of local land use, drainage and environment. We now hold keys for traffic lights on Motions Rd to assist with faults. We have offered our assistance to Council with a major drainage project to replace the sewer line under Victorian Village, MOTAT Great North Rd site. This project is yet to commence as Council contractors work on the best implementation strategy. We continue to work well with the community for parking which is an issue we all share. With seasonal access to the adjacent field and stadium compound when needed we offer customers the ability to park freely in close proximity to MOTAT. We have assisted the local soccer club with access to MOTAT Meola Rd for the purpose of dropping off disabled visitors and making deliveries to their clubrooms, and we continue a positive relationship with the team at Westpoint Theatre. As part of a local security management team we also meet regularly with the community constable on matters of safety and security in the local community. This year we also managed the safety, access, and parking of cars through the Meola Rd site for the Pasifika Festival. This was met with great thanks from event organizers. We have continued with structural projects. Most notably the upgrade of the Activities and Events building’s toilet block including men’s, women’s, parents with children and disabilities. It was a notable achievement to have these high volume toilets upgraded to the bench mark standard we have set ourselves to systematically achieve right across the Museum. The installation of a new electricity switchboard at Great North Rd and the distribution board at Meola Rd in June 2010 means that we can now trouble shoot energy efficiencies and wastage of power, as well as having a safe power supply. The next step is to purchase data devices and software that will give us more control and assist us with becoming more energy aware and 10 efficient. We now have installed a holding tank that captures water from the new rail shelter and surrounding building roofs, which is then pumped directly to the Rail water tank for use by the historical railway locomotives. As rain water has no impurities or added chemicals this is the best source of water for the locomotives to operate. Museum Environment has worked as part of the project team on the Aviation Display Hall gaining useful knowledge on the construction elements of the building which will assist with ongoing maintenance. We have worked to coordinate site activity, site safety, access and compliance. Maintenance and repairs of the old buildings and infrastructure across both sites has continued with repairs due to water leaks and weather a major cause of a lot of repair. Unlike the visible benefits received from painting the K900 floor surface or rebeddding a garden for example, roof, structural and drainage repairs often go unnoticed. This year we have effected major repairs on the Exhibition Hall and adjoining Tram workshop roof, installed cess pits to prevent surface water collecting around Road Transport, water main repairs at Rail, improved drainage requirements and over land water flow path at Meola Rd, and enhanced shop waterproofing, as well as Pioneer’s gutter improvements. Print The Print Section is active every Sunday with printed material from the Section always proving very popular. There is a great demand for the MOTAT flags and hats and an average of 50 – 60 people visiting the Section each Sunday to print their name in gold, silver or red ink onto a picture, bookmark, certificate or ‘Wanted’ poster. A successful event for the Print Section every year is its participation in the Annual Storylines Festival, this year held at Aotea Centre. Print Section volunteers operate a stall where small children and adults are taught how to set type and print their name on bookmarks. This is a very popular activity so this year the MOTAT Adana 8x5 press and two chases were operated in order to assist with the queues of eager children that besiege the stall all day. We have worked closely with the Department of Labour (DoL) on Dangerous Goods handling and storage and have raised the standard of how we receive, handle and store dangerous goods as well as an increase of 50% on approved handlers across both sites. We continue to work closely with DoL on workshop safety and by direction have been working closely with an independent Health and Safety Consultant. 11 Rail Operations Operating Statistics: Rail operated train services on 24 days during 2010/11, carrying 18,222 passengers. This represents an increase of 9% for the number of running days operated (up from 22 days) compared with 2009/2010. In addition to the normal ‘third Sunday’ running days, the Rail Section operated in support of all MOTAT’s live days. As has been the case for several years Military weekend proved the biggest operating period for the year, with 2,797 passengers being carried. Volunteer Awareness Live day in June also proved highly popular, with 1,566 passengers being carried on that day (the second busiest operating day during the year). Improved Rolling Stock Utilisation: For a number of years the Rail Section has been moving towards increasing the number of vehicles in regular use to improve the exposure of the Rail collection and to provide more variety on running days. Whilst no additional vehicles were added to this fleet during the year, those vehicles already in regular service saw far more use then was the case in previous years. Cars A851 and Af970 continue to be the most extensively used, supplemented by wagons Yb611, L533, K448, carriage Al50147 and guards van 247. Three steam locomotives and one diesel locomotive were in regular use throughout the year. Vehicle Maintenance: Vehicle maintenance has been a high priority during the year in order to ensure all rolling stock is kept in top condition. In particular locomotive L507 received a further upgrade and re-entered service for the Trucks, Trains and Traction Engines Live day in April. This allowed locomotive Y542 to be withdrawn from service in June 2011 for boiler re-tubing and other heavy maintenance, this work being scheduled for completion by Christmas 2011. Major maintenance work has also taken place on locomotive Eb25 and this will continue in to the 2011/12 year. Training: One shunting course was run during the year, resulting in six additional volunteers achieving this qualification. Trackwork: Trackwork has been a major focus for the Rail Section during the 2010/11 year. Late in 2010 all the Rail Section’s stock of track components was sorted, assessed and correctly stored for future use. This project has subsequently proved its worth when major upgrade works were undertaken on the track itself and supplies were able to be readily accessed when needed. In November and December 2010 the loop at Keith Park Station was completely refurbished. This section required the removal of contaminated ballast and the replacement of a very significant proportion of the rails and sleepers. Even more significantly a major track upgrade project was undertaken over a 4 week period between 20 February and 19 May 2011. This saw the entire mainline removed, a total of 650m of track. The formation was re-graded and levelled before receiving a layer of fresh ballast. In the meantime all the track sections were completely re-built to the highest standards before being reinstalled, ballasted, levelled and tamped. All this work was undertaken within a very tight time-frame in between scheduled running days and with limited resources - it is a great credit to the team of volunteers, staff and contractors engaged in this work that it was completed on time and to a very high standard. Overall this work has resulted in a greatly improved track quality and this will ensure that the railway can continue to operate successfully and safely in the future. 12 Collection Care Rail Shelter Building: This structure has been under construction for some time and pleasingly as at the end of the 2010/11 financial year it is complete apart from the fitting of final flashings and cappings. This building will cover four tracks, housing approximately 12 rail vehicles (depending on type). This will allow the most vulnerable items currently stored outside to be placed under cover and will also allow some vehicles currently stored off site to be returned to the site. A557 restoration: Work has continued on the internal panelwork on this carriage and this has now reached an advanced stage. The ceiling is now ready for painting and once this is completed the interior panels will be installed and varnished. CAD work is underway for the complex windows and blinds fitted to this carriage and these will be manufactured early in the coming financial year. F180 restoration: During the year the boiler was fitted to this locomotive and this has reached the stage where it is almost ready for its steam test. Most of the boiler fittings have been refurbished and installed along with temporary pipework to allow testing to take place. The smokebox and new headstocks are approximately 50% complete. Repairs have been made to the side-rod bearings and refurbishment of the sanding equipment is largely complete. 13 Road Transport Road Transport has completed work in the following projects during the 2010/2011 financial year : Jaguar Saloon car: Work complete motor repairs, top end rocker shaft rebushed, valves done. Vehicle now at offsite storage. Bedford Tow truck: Ready for display – brakes overhauled for Certificate of Fitness. General clean and polish. Green Goddess Fire Engine: In for clean and polish of the cab and body. Wooden frame and plywood floor found to be in bad shape, wood rot - the decay removed. The vehicle was then shifted to offsite storage where all doors left open for all wet and damp timber to dry out prior to assessment for repair. Road roller engine: Overhaul, general clean up of body and frame. Fuel tank found to be rusted beyond repair. Replacement being built. Karrier Fire Engine: Complete sanding and repainting of the cab interior. Removal of all plywood locker floors, replacement and painting of same. Wolseley (new acquisition): Work complete. Overhaul of brakes, replaced all wheel cylinders and master cylinder with overhauled units. General tune up of motor, attended to water leaks. General polish and clean up of body work. Bumpers removed for rechroming and replaced. Mobile MOTATs working well showing the MOTAT flag with our numerous vehicles in pristine condition and attending several events. We are now in the process of general clean up and revamping of the workshop area. Several recommendations by the Department of Labour have been completed making for a safe working environment. Regular number of volunteers attending: Sundays 7 – 8, Wednesday 10 – 12. As can be seen by the projects completed efficient work has been completed by the team. Looking forward to another successful year. Steam The boiler in the Pumphouse was serviced, repaired and again passed its annual safety survey. The continued operation of the boiler enables several engines in the section to be operated on a regular basis for the public. The Beam Engine is steamed regularly one day a week for public viewing. The condenser cooling water system of the triple expansion marine engine has finally been connected into the cooling tower/cistern tank of the Beam Engine so now recirculated cooling water is being used on the marine engine also. This is a great saving of imported water with us now being metered from Watercare. Reliant van: Nearing completion with painting left to compete the rebuild. International tractor: Nearing completion. Awaiting the fitting of new magneto to start the engine. Apart from that general paint, new tyres and wheels, fuel tank, radiator. A good restoration. Motorcycles for the new display area. All nine motorcycles cleaned and polished and looking very smart. 14 As with each annual survey of the Pumphouse boiler, the boiler room has had the floor repainted along with various pipework and equipment to freshen up the public display area. During the year the windows in the building were reworked along with new front double doors. Good progress has been made with developing the workshop at the Meola Rd site. The building has been totally rewired electrically, storage area built along with other workspace conditions greatly improved. The large centre lathe has been partly dismantled, repaired and overhauled and now is an operational machine. A number of other machine tools have also undergone major rebuilding to add to various workshop equipment making a practical working area as well as a future display. Restoration of various engines is ongoing with the Hornsby oil engine progressing very well. The Wallis and Stevens Steam Roller passed its annual survey enabling it to take part in the Trucks, Trains and Traction Engines live day with one or two model engines being displayed also. The television show Lets Get Inventin’ used the workshop for most of their programs made at MOTAT. The portable steam plant was displayed at two sites representing MOTAT, one being at the Karaka Vintage Machinery Show in Franklin along with the Classic Festival at Hampton Downs Raceway. Telecommunications The Voice Over Internet Protocol (VOIP) and Asterisk platform supporting hardware were consolidated and reinstalled on their own self contained rack, complete with its own uninterrupted power supply. This equipment provides the inter-dialling capability of a number of our interactive exhibits. An ex NZ Post Office red telephone booth was refurbished and a modified dial payphone mechanism installed providing free calling to the Auckland area. Since April over 1,000 calls were generated from this booth with a total talk time of 10 hours. The calls are digit screened to allow local calling only, to prevent accidental 111 calling and are limited to a maximum of 3 minutes duration each. A restored double phone booth was installed in The ‘I Am The Last Tram’ exhibition with two interworking manual telephones as part of an interactive exhibit. This required regular maintenance by the Section. The (Meccano style) Differential Analyser (DA) was also made ready and installed in ‘I Am The Last Tram’ exhibition display space along with a DVD presentation giving background explanation of the DA development. A previous issue with dry pens on the DA output plotting table was resolved by reverting to the original technique of using pencil to draw the lines. This proved far less troublesome and required less manual intervention. 15 The world map telephone calling display was modified to return a recording of the national anthem of the destination country dialled along with the illuminated route connection of the call. restored machines to practical use. An Eyeball character generator has also been developed to allow readable words to be seen in groups of character codes from the tape punch units. The telegraph section has been well supported by a strong specialised volunteer presence on a regular basis. Progressive assessment and restoration work began on the various telegraph machines in the collection. We now have working in soundproofed enclosures several Creed 47 teleprinters, an Olivetti tape printer and a Creed 7R tape punch all available for our Tuesday supervised demonstrations. To assist this, a supply of narrow strip "telegram tape" for the printing of telegraphs was obtained. This gives a realistic demonstration of the telegram process and allows sample tapes to be given to customers as mementos of the visit. Two weekend hosts (working at the same electrical company) provided service support to the Section and a number of power supplies and test instruments have been repaired by them at no cost to the section. A replica telegraph sounder was built complete with a sound stand and capable of sounding out predetermined Morse messages at irregular intervals. Most of these items were demonstrated as part of the ‘Aether and Iron’ live day in June. Others displays included a reading of Jules Verne’s ‘2000 Leagues under the Sea’ via vintage radio to a replica horn speaker and an early television running a series of early science fiction (“Steampunk”) cartoons. A dozen rather long "pictorial demonstration tapes" donated several years ago were restored - this involved de-creasing by ironing, repairing damage, copying and finally printing from teleprinting machines of a similar type and code. Perhaps the best example is a pictorial representation of the Last Supper of Christ - used as a Christmas message between telegraph centres. Copies of the final restored printouts were returned to the original donor. Support telegraph test devices were built by the team to automatically generate test messages and synchronising signals that ease the setup and adjustment of This year there was again an improvement of the shelved storage capacity (of 60%) and management of items in our Section. A diligent volunteer assessed the effective operation of our interactive support items, collated and then boxed them for storage. This has reduced repair time on our interactive and educational displays. Similarly a repair service for telephone dials commenced using volunteers expert in this area to transform several large boxes of dead dials into usable items. Telephone dials of the New Zealand reverse dial type are now unobtainable new, so repair and refurbishment of old dials is the only way to keep our decadic display telephones working. The display environment within Telecoms Hall is now constantly monitored by several data loggers. These indicate a wide variation in humidity levels that we propose to better control in the coming year. We have consulted regularly with the Museum conservator over a number of issues relating to the care of our items and are attempting to implement a process of constant improvement. Improved display presentation was attempted with a trial of several different types of LED illumination in the display cabinets. This met with mixed success and improvements are ongoing. A number of oral history contenders were identified over the year and have been referred to the MOTAT Oral Historian for follow-up. 16 Over the past year we have installed a range of operational counters on the Section’s interactive display devices. The counters help to give an indication of the level of wear and tear on these devices and their overall popularity per calendar month. From these counters we can say: that of the 10 - 5pm open public time the Display Hall has been occupied about 54% of the open public time for the year the smaller rotary switch model has had about 5,000 operations the larger WE Rotary switch has had over 10,000 call attempts the small step by step model has had over 16,000 call attempts the LM Ericsson over 11,000 operations the VOIP phone over 5,000 calls the World Map phone over 16,000 calls the small Selby PABX exchange 21,000 call attempts the manual switchboard over 4,000 connections (since March) The loss of three volunteers from the team has led to a reduction in volunteer hours to 2,170 for the Section. This was a 38% drop in onsite working hours for the Section. There are nine attending volunteers with an additional two giving offsite support. the time. We have also welcomed new volunteers to our workshop team. Again, weekend operations throughout the summer were very popular necessitating two, three or four trams in use on any one day. As a result of the intensive use of the tramway, tram maintenance is a large part of the activities of the Section. Bear in mind that our youngest tram is 61 years of age and the oldest (the Baldwin steam tram) is a venerable 120 years old. The track and the overhead wire are also in need of ongoing maintenance. This year we have imported a track-mounted rail grinder from the Sydney Tramway Museum. Built in 1923, it will shortly be in use to smooth and re-profile our ageing rails. The pride of our volunteer workforce is our world-class restoration work. So the highlight of this year has been the completion and re-entry into service of ex-Wellington double-deck tram, Nº 47, commonly known as ‘Big Ben’. This tram was the focus of a special event held on September 26th 2010 where we not only ‘launched’ the tram but ran 10 trams together on our tramway to the delight of a large crowd, including a number of Australian visitors who had been in Wellington for the bi-annual Council of Tramway Museums of Australasia (COTMA) Conference. Trams The Western Springs Tramway has had another record year with 188,247 passengers being carried on a return trip between the two Museum sites. This represents an increase of 7.4%, despite the Aviation Museum being closed for some months. We continue to train new volunteers to be tram conductors and drivers. During the year we introduced new tailor-made tunics which are a reproduction of the original 1950s Auckland Transport Board issued tunics. We also issued khaki shirts to complete the authentic look of 17 At that same conference MOTAT’s Western Springs Tramway was presented with the “EAR” award, for Excellence And Recognition for the restoration of double-deck tramcar number 47. Later at the conference Federation of Rail Organisations of New Zealand (FRONZ) held at Queen’s Birthday weekend, the same tram restoration was the recipient of the Tramcar Restoration Award recognising the outstanding contribution and efforts of our team. Continual pressure on our operating fleet has necessitated the replacement of exMelbourne tram SW6 class Nº 906 with another from Melbourne, SW7 no.1032. This was a cheaper short-term alternative to rebuilding no.906 and we took advantage of the availability of the tram for this purpose. The tram will arrive shortly. Victorian Village On the 29th April 2011 Oriel Bickerton, Collection Manager – Victorian Village passed away peacefully. Oriel contributed greatly to MOTAT over many years and in recognition of Oriel’s overwhelming support for MOTAT, the Exhibition team dedicated the exhibition ‘A teaspoon per cup & one for the pot’ to Oriel. The Section is now being looked after by the Collections team and we continue to receive ongoing support from the volunteers . 18 The Care of our Customers: Storytelling & Learning Marketing and Events The Key Result Areas that the Marketing Plan for 2010-11 focused on were Museum Experience and Sustainability, specifically increased customer numbers and increased community value. Increased customer numbers In 2010-11, MOTAT saw 267,315 customers come through its gates. This represents a 6.9% increase on the annual plan target of 250,000, and a 0.4% increase on the previous year. This is a result of a number of successful achievements for MOTAT, including an increased focus on tourism, four popular holiday experiences, seven brand new events targeting new audiences, the opening of three new MOTAT produced exhibitions, successful Auckland area FREE entry offers, and targeted education marketing initiatives. MOTAT’s key target markets in 2010-11 were: Domestic and international tourists Local families with children Local adults without children Local senior citizens LEOTC students. Marketing spend per customer for 2010-11 was $1.45, a slight increase on the previous year’s spend. Marketing spend per tourist (based on indicative tourist numbers only) was $4.43, a significant improvement on the previous year’s spend of $7.26. This was achieved as a result of a greater focus on the domestic and international tourist market predominantly through advertising, product development and industry associations. One of the key successes for MOTAT in terms of tourism this year was the establishment of key relationships with other arts, cultural and heritage attractions in Regional Facilities Auckland (RFA). A working group was put together to work collectively on a promotional campaign during Rugby World Cup 2011. This working group will continue post-Rugby World Cup to ensure that Auckland’s arts, culture and heritage organizations are well represented to tourists. Also stemming from this was the development of a tourism product involving MOTAT, Voyager Maritime Museum, Riverhead Ferry and Riverhead Tavern. This product will be launched in late 2011. 19 Another key success was the work done preparing MOTAT for the Rugby World Cup 2011 opportunity in terms of attracting visitors, both domestic and international. MOTAT was successful in securing funding for its ‘Kiwis Can’ October holiday experience through the REAL New Zealand Festival, the official Rugby World Cup 2011 non-match event programme. Only 34% of the total applications received funding, which demonstrates MOTAT’s ability to offer a unique and relevant culture and heritage experience. The MOTAT Mates annual membership programme exceeded its annual plan target of 2,700 sales, with 2,968 MOTAT Mates passes sold in 2010-11. The majority of MOTAT Mates memberships sold continue to be family memberships, assisting to boost the local families with children customer base. More focus was placed on MOTAT Mates renewals this year. For example, new marketing material was developed to encourage pass holders to renew their memberships. As a result, 34.4% of total pass sales were renewals, exceeding the annual plan target of 20%. With the installation of MOTAT’s new Customer Relationship Management (CRM) system in December 2010, the management of the MOTAT Mates programme has become much more streamlined. Pass holders are issued with professional looking plastic passes, photographs are taken for identification purposes, and information is more securely stored. Further phases, including better and targeted communication with MOTAT Mates, will be introduced in the new financial year. The MOTAT website continued to demonstrate its value as a source of information and as a means of driving customers through MOTAT’s gates. The website had a 42.6% increase in website hits on the previous year. In 2010-11, MOTAT further developed its social media strategy. MOTAT’s page on Facebook grew from 179 ‘likes’ on 1 July 2010 to 747 ‘likes’ at the beginning of July 2011. Planning to extend MOTAT’s social media strategy, incorporating You Tube, Flickr and blogs, was undertaken. These will be implemented in the 2011-12 year. Driving MOTAT’s marketing strategies were findings from ongoing market research conducted throughout the year. This included: Regular customer information collection via MOTAT main entrances, made more accurate and easily collected with the installation of the new CRM system. Participation in the Museums Aotearoa visitor satisfaction research project in March 2011. Face-to-face customer research during April 2011 school holiday period. Customer feedback collection via feedback boxes, and robust follow up process Market intelligence – regular monitoring of competitor activity (e.g. media monitoring, meeting with industry colleagues). Public relations played a strong role in raising MOTAT’s profile in the marketplace. For the period June 2010 to May 2011, MOTAT received $735,510 worth of positive PR coverage from regular proactive media communication. This averages out to $61,293 per month, a higher monthly value than the previous year. MOTAT continues to build its overall brand presence in the marketplace. 20 Increased community value To continue to build increased awareness of MOTAT throughout the greater Auckland region, a period of FREE entry was offered to different geographical areas as outlined below. Auckland City Council Franklin District Council North Shore City Council Manukau City Council Rodney District Council Waitakere City Council All of Auckland TOTAL 13,326 1,211 10,802 4,787 652 12,903 27,904 71,585 MOTAT’s ‘Golden Days’ promotion was offered again in April and May 2011. This gave Auckland region residents over 65 FREE entry to MOTAT on presentation of their SuperGold Card. 1,218 seniors visited MOTAT FREE of charge over this period, including groups from local retirement villages and community organisations. FREE entry was also offered to grandparents and great-grandparents accompanying students on MOTAT school trips in October 2010 as part of Greats and Grands Month, celebrated nationwide. MOTAT continued its Christmas tradition of giving with the ‘Trillian Trust Christmas at MOTAT’ experience in December 2010. Customers were encouraged to purchase a children’s Christmas gift at one of MOTAT’s shops in lieu of an entry fee. 4,877 gifts were received (a 50.7% increase on the previous year), and MOTAT donated all of these gifts to The Salvation Army and Auckland City Mission. Furthermore, $4,142.40 was raised in gold coin donations from MOTAT’s inaugural ‘MOTAT Nights Christmas Lights’ evening event over six nights, used to purchase additional gifts for the charities. MOTAT also continued its relationship with the New Lynn Lions by hosting the annual ‘Galaxy of Cars’ event in February 2011. 5,459 people attended the event (a 16.6% increase on the previous year) and $31,145 was raised for The Starship Foundation. 14 Mobile MOTATs took place in 2010-11 in support of community events in the Auckland region, including Christmas parades and RSA Anzac Day parades. The breakdown of Mobile MOTATs in each council area is: Auckland City Franklin North Shore Manukau Waitakere Outside Auckland region 5 1 2 1 3 2 Throughout 2010-11, MOTAT supported the local Western Springs community. Some examples of this support included: Offering advice to the Ponsonby Rugby Club on how to best preserve and care for their rugby memorabilia. Helping to fund the Western Springs College 2011 student diary. Working with the Western Springs precinct around Pasifika Festival 2011. Meeting with Auckland Zoo as part of the wider RFA group to discuss. opportunities to work together during Rugby World Cup 2011. Assisting TAPAC with promoting one of their productions in July 2011. 21 Exhibitions The year started and finished with two major undertakings for the team. The “I Am The Last Tram” exhibition opened to the public in September 2010 and received positive feedback from the public. This was the Museum’s first major new internally produced exhibition and included objects from across the Museum collection. The exhibition provides the visitor with a range of interpretive approaches, from text panels to videos and interactive displays. This approach maintains the visitor’s interest as it breaks up the reading allowing them to engage in different ways. The long awaited new Aviation Display Hall began to take shape early in the year with work commencing on the displays and exhibitions in March 2011. The refurbishment of the existing hangar was underway by the end of the financial year with the Aviation Display Hall open to the public in September 2011. The team will continue to develop the displays and exhibitions in the Aviation Display Hall (ADH) over the next five years. The team continued to focus on contextualising the Museum’s collection in a thematic and structured environment. In working with the Museum Collection team we were able to highlight key objects that had previously been in storage or weren’t given the appropriate distinction. During the year the team worked closely with the Victorian Village volunteers to develop an exhibition entitled “One teaspoon per cup and one for the pot” which celebrates Kiwis enduring love of the age old tradition of a cuppa. The “Shutter” exhibition opened to the public during the year and was an opportunity to highlight the Museum’s wonderful camera collection. Other smaller upgrade projects took place throughout the year with the exhibition team working alongside other museum teams to enhance the overall museum visitor experience. 22 Museum Experience The Museum Experience Team has focused on delivering unique experiences for our customers this year in order to build on existing markets and encourage repeat visitation. The success of the team’s efforts is reflected in the increase in customer numbers and in MOTAT Mates sales and renewals. Education The Education service for schools at MOTAT continues to go from strength to strength with 28,074 children attending exciting hands-on minds-on learning experiences over the last year. This was an increase of over 1,000 from the previous year and was 12.3% above our target of 25,000 children. We welcomed over 230 schools to MOTAT and were thrilled to note that not one school reported that they would be unwilling to recommend MOTAT’s Learning Experiences Outside the Classroom (LEOTC) programmes to their colleagues. We are very proud of this validation of the high quality service learning opportunities that we provide. It was fantastic…the students had such hands-on learning. They learnt and explored so much! It was the most valuable outing I have been on. Teacher, Summerville Special School MOTAT has continued to reduce barriers to access where possible and can report some major successes in this area. High transport costs continue to be a barrier to low decile school participation in LEOTC experiences at MOTAT. During Term 1 2011, MOTAT targeted low decile schools in Auckland with a FREE Entry for Term 1 special offer to help reduce the barriers to a visit. This produced some excellent results - 60% of the schools and 64% of the children participating in The Great Race Team Building programme (during Term 1) were able to attend an LEOTC experience at MOTAT because of this initiative and overall 2,204 children from 30 schools took advantage of this special promotion. A lot of our children have never been to MOTAT due to financial constraints. So just being able to come for free (except for bus cost) was great. Thank You Teacher, Oranga Primary. The Education Team has worked closely with MOTAT’s Marketing department to achieve some major increases in participation. Strategic advertisements were placed in the Education Gazette publication specifically targeting the Great Race Team Building and Kiwi Identity programmes. This was very successful with Kiwi Identity receiving 28 bookings in March 2011 compared with a total of 31 bookings for the same programme during the whole of the 20092010 reporting period. This year 3,424 school children and 773 accompanying adults took part in the Kiwi Identity programme which is becoming one of our most successful Social Studies programmes and is very well received by visiting schools: It has been a real catalyst for our Belonging – Culture focus. It created some great discussion activities. Teacher, St Joseph’s School MOTAT’s developing role as a special destination during the Christmas period has continued to grow with 3,233 children and 827 accompanying adults taking part in our special Christmas celebration event. This was an increase of 1,316 children over the previous year and this event is also important as it offered FREE entry to schools who donated gifts which were then 23 distributed to local charities, thus demonstrating MOTAT’s commitment to becoming an important part of the Auckland’s community landscape. In order to continue to develop and meet the demands of the continued growth in visiting school groups and our significant LEOTC contract with the Ministry of Education the department now has three fulltime permanent Educators as well as the Education Manager and Bookings Coordinator who all work together to ensure that each and every school has a quality learning experience at MOTAT. Our most recent LEOTC contract monitoring visit took place in April 2011 and reported: The service is going very well in all aspects. It is well supported by schools and teachers…the standard of resources provided is very high and they are appreciated by schools. Monitoring Team, LEOTC The Education Team has continued to develop MOTAT’s professional reputation and relationships within the education sector by working with over 200 trainee teachers from institutions including the University of Auckland, AUT and Te Wanaga o Aotearoa. Exposing Beginning Teachers to the learning potential of a visit to MOTAT is a valuable exercise that helps to build a relationship with the next generation of teachers and this allows MOTAT to become an integral component of their teaching philosophy. We have also maintained strong links with senior school managers due to our continued sponsorship of Auckland Primary Principles Association (APPA) which provides us with opportunities to promote our services to schools at their events. In January 2011 MOTAT was proud to be the venue for the first Museum Educators Association of New Zealand (MEANZ) Workshop Road Show: Best Practice & New Directions. MOTAT’s Education Coordinator was one of the speakers participating in the Outside the Box component of this event which was attended by museum education specialists from New Zealand and Australia. MOTAT is pleased to support this professional educators’ organisation and are represented on the MEANZ Committee – thus ensuring that MOTAT contributes to the development of the museum learning sector within New Zealand. The Education Team now has a diverse range of expertise covering primary, secondary and museum specific education as well as an excellent induction and support programme which enables the smooth and efficient integration of new Team members. This process has been particularly important over the previous year which has seen existing Education team members move on to new challenges in other museums and the classroom. We are very excited about having our new team in place and are ready to build upon the excellent foundations established by our predecessors and to continue to offer a full range of fun, hands-on (experiential), minds-on (reflective), learning experiences which are specifically designed to capitalise upon MOTAT’s unique environment and support student achievement related to the New Zealand Curriculum. Fantastic classroom lesson which was interactive and provided students with clear learning intentions. Teacher, Glamorgan School 24 Early Childhood Education (ECE) MOTAT’s unique multi-sensory environment combined with our range of specially developed education sessions continues to prove to be an attractive venue for ECE groups with 4,131 children and their caregivers visiting MOTAT over the last year. Bicultural Policy: Be responsive to our Treaty obligations Following initial research and planning on the strategic bicultural plan by the Museum Experience Manager and Education Coordinator a Bicultural Vision Statement was presented at the Pre Board meeting in November 2010 and was positively received. ‘MOTAT will embrace biculturalism to reflect tikanga Mâori relating to transport and technology as part of Auckland/Tamaki Makaurau and New Zealand/Aotearoa heritage’ Visitor Experience and Education team members have undertaken KiaOraMai customer service training which is underpinned by concepts of Kaitiakitanga and Manaakitanga. Team meetings have included simple activity sessions on basic te reo Mâori phrases and pronunciation of place names. All public address system announcements feature kia ora as the initial welcome to MOTAT. Aspects of Mâori technology, a range of replica Mâori objects and phrases in te reo Mâori have been added to sessions such as Kiwi Identity, Inventions, Communications and Transport. Education staff have prepared personal pepeha greetings for use with visiting groups. The Education Advisory Group continues to contain members with expertise in te reo Mâori and the needs of Maori learners which is essential in ensuring that all students have the opportunity to acquire knowledge of te reo Maori me ona tikanga Approaching and seeking assistance and guidance from National Services Te Paerangi to identify the mana whenua of the area was agreed upon as a desirable course of action. Customer Experience This year the Museum enjoyed the highest recorded attendances since the passing of the MOTAT Act with 267,315 customers welcomed to MOTAT. The new Customer Relationship Management system (CRM) for front of house went live on 10th December 2010 and has enabled the Customer Experience team to improve its speed and efficiency when processing attendances. The new mobile point of sale units have proven effective for third Sundays, events and holiday experiences ensuring that MOTAT Mates are given preferential entry on arrival, which in turn improves customer flow through front of house. 25 The Little Corner Store opened for business on 10th September 2010 as part of the ‘I Am The Last Tram’ exhibition. Incorporating a retail outlet within the overall 1950s exhibition theme has proven popular with customers. The shop has contributed to the increase in overall retail sales by 5.3%, exceeding the annual plan target of 5%. The Little Corner Store has created opportunities by selling an alternative range of products to MOTAT’s Great North Road and Aviation Display Hall retail outlets. Old fashioned boiled sweets and a selection of Enid Blyton books have proven to be very popular with customers. The Little Corner Store also provides a workstation, which has enabled team members to provide administrative support for the wider MOTAT Team whilst manning the shop. A highlight was the successful 6th Trillian Trust Christmas Charity Promotion. MOTAT customers strongly supported the promotion which saw a significant increase in the number of gifts over the previous year. MOTAT donated a total of 4,877 gifts which were then distributed to the City Mission and The Salvation Army to help families in need over Christmas. Holiday and Weekend Experiences A wide variety of interactive experiences designed to educate and entertain our visitors proved to be very successful, resulting in delivering, achieving or exceeding all annual targets. Four thought provoking, educational and exciting Holiday Experiences were delivered attracting a total of 76,152 customers exceeding the Annual Plan target of 60,000 by 16,152 or 26.7%. These experiences were: Magic of Science (3 – 18 July 2010) Highly interactive, this fun and educational holiday experience was based around the wonder of science and ran in conjunction with the Fonterra Science Roadshow. Flashback 50’s (25 September – 10 October, 2010). This fun, educational holiday experience focused on life in New Zealand in the 1950s and showcased our new exhibition ‘I am The Last Tram’. A variety of ‘firsts’ were achieved on the world stage – Sir Edmund Hillary scaling Everest, our first Grand Prix and the completion of the Auckland Harbour Bridge. 26 Super City (3 – 31 January 2011). An interactive, educational experience focused on building a Super City. The communication objective for this holiday experience was ‘You have the power to build a Super City!’ and was developed to reflect the current political climate within Auckland as we all contemplated the changes occurring with the creation of one Council for the greater Auckland area. Game Changer (16 April – 1 May 2011). This family oriented experience focused on games, gaming, toys and their history. ‘We change games, games change us’. This hands-on holiday experience enjoyed strong sponsorship from local Auckland businesses EB Games, Homebase and Arcade Central all of whom donated items and manpower and all are keen to continue the relationship with MOTAT. The value for money, educational focus and fun factor the Holiday Experiences offer assisted in achieving 2,968 MOTAT Mates sales for the year, exceeding the Annual Plan target of 2,700 by 9.9%. MOTAT Mates renewals were strong with a total of 1,021 passes renewed for the year. This also exceeded the Annual plan target by 20% achieving a total renewal rate of 34.4%. MOTAT continues to enjoy positive customer feedback around the Holiday Experiences including: Hi, I've visited MOTAT twice in the last few weeks with my four year old son to complete all the supercity events. I just wanted to let you know what a fantastic job you have all done with this! The conversations we had about the idea of a city, democracy and society were just amazing. I had just as much fun as he did as we contributed to the cardboard city and painted bricks for the town hall. Thanks very much! (Super City Holiday Experience January 2011) The Museum Experience team continue to work on developing new opportunities that present MOTAT as an operational museum including: ‘Live’ day operating every 3rd Sunday. This has been extended to include tea etiquette lessons in the refurbished Oriel’s Tearooms alongside high tea in the café. Guided tours, most recently the tea tour, developed to highlight the new tea exhibition – ‘A Teaspoon per Cup and One for the Pot’. Hosts within the new exhibition ‘I Am The Last Tram’ throughout the week including weekends. Weekend experiences including clue busters, treasure hunts, make ‘n’ takes and Victorian games. Staff and hosts dressed in period costumes. A new Blacksmith with a wealth of knowledge and experience who will be demonstrating the making of key rings and other souvenirs that customers may purchase from the retail outlets on site. MOTAT’s very popular children’s birthday parties continue to receive positive feedback with 2,608 children and adults enjoying themselves with their dedicated museum host. This is an increase of 562 or 27.4% over the following year. Two new birthday themes are currently in development, a Victorian tea party and Dial 111 for Fire. Discovery 4, the venue for birthday parties benefited by a complete makeover this year. The walls and ceilings were all repainted and five new floor to ceiling panels were created to replicate the images on the windows – Avro Lancaster, Cooper Climax, K900 steam locomotive, Tram 906 and the Chrysler Imperial. These were erected along the back wall to effectively cover the internal windows. The half wall isolating the mezzanine floor has been removed and the stairs extended along the whole mezzanine area to create a ‘staging’ area. This has greatly improved the space, making it flow a lot better and make it more of a ‘useable’ space for educators, birthday and holiday experiences. 27 I just wanted to pass on my thanks to MOTAT for a fantastic birthday party for our son on Saturday. Everyone just totally loved it, including all the parents. The ladies were fantastic. It was run extremely well. The party room was fantastic. The venue was spotlessly clean (which is a biggie for me).The kids had a blast of a time. I would totally recommend you to anyone I can as by far your venue is probably the best children’s party I have ever been to and the price is very affordable. All your staff were incredible. Thank you so much. Kind regards Events, Functions and Special Interest Groups The Museum Experience team focused on developing and delivering themed days that highlight the collection areas and also target new customer groups within the community. One of the Annual Plan targets was to explore extended opening hours for the Museum. As a result, five new themed events were added to the event calendar this year. Trillian Trust MOTAT Nights Christmas Lights. This event ran over six evenings, Saturday and Sunday from 8pm – 11pm over the three weekends in December in the lead up to Christmas. The Victorian Village buildings and fences were outlined in LED lighting, encouraging customers to visit the cottages and view the collection objects on display. There were bands and carolers, a coffee cart and Christmas treats to enjoy including mulled wine. One of the MOTAT heritage trams was lit and running and there were actors in Victorian costume, children’s Victorian games on the lawn and the Forge was operational. A gold coin donation for entry resulted in $4,142 being collected for Charity. Hi there, I attended MOTAT Nights last Saturday night with my husband and had a perfectly wonderful evening. I just wanted to say thank you for helping me find Christmas after 11 years in New Zealand (originally from UK). The lights, the brass band, the children running around playing games, the blacksmith, and the chapel full of presents, and a little mulled wine all conspired to bring me to tears; much to the amusement of my New Zealand family. Congratulations on a very simple event, extremely well done. Many thanks for a great experience. 28 Valentines at MOTAT This ticketed event was held from 7.30pm – 9pm on 14th of February with 37 double tickets sold of the possible 50 at a cost of $149.95. This event consisted of a double decker champagne tram ride followed by a romantic picnic supper on the lawn in the Victorian Village where couples were serenaded by a band and enjoyed the fairy lights adorning the buildings and trees in the village. The exhibition ‘I Am The Last Tram” was hosted for the evening and many took the time to wander through. Once again, the Tram Section willingly supported this event, which provided a wonderful opportunity to showcase the double decker tram. We received wonderful local business support who provided free items for ‘goodie bags’ for the picnic baskets ‘When my husband came home and told me he was taking me to MOTAT for Valentine’s day I thought he was joking! This is so lovely, I am really enjoying it, it has made me see MOTAT in a whole new light. I hope you have this event again next year as I know several of my friends that would love this!’ White Night This event on the 12th of March, was hosted by the Auckland Arts Festival 2011. Over 50 cultural destinations in Auckland stayed open until midnight, including MOTAT. MOTAT supported this event by opening 6 - 12pm and had the following activities – Voyager1 rides, lolly maker, two military search lights operating in the courtyard and a display of military vehicles. All museum galleries were open along with bookbinder workshops, printing demonstrations and the Victorian Village was lit with fairy lights. Despite the event coinciding with Pasifika, 453 people attended raising $525.20 for charity in gold coin donations. Mothers Day Tea party This event held on the 8th of May was tailored to showcase several displays within the Museum, but primarily the new exhibition ‘A Teaspoon per Cup and One for the Pot’. We enjoyed sponsorship from Bell Tea including their Master Tea Blender’s attending for the day and free tea tasting. Aether and Iron, A Time Traveller’s Day Out This event was held on the 19th of June with attendances of 2,706 a museum record for a new event. The focus was on showcasing the Pumphouse, specifically the Beam engine, the Victorian Village, Telecommunications and the Rail Section. The Pumphouse and Beam engine were operational, along with the steam train at Meola Road. Telecommunications played Jules Verne and the ticker tape and morse code machines ran all day with time traveler messages. This event attracted a completely new audience, across all ages, and received rave reviews. Using the power of social networking for the first time, we were able to access new communities and as a result we had people from as far away as Oamaru, Christchurch and other NZ destinations travelling to Auckland to attend. We understand that Steampunk communities as far abroad as Russia have been reviewing this event online with interest. We enjoyed sponsorship from Weta workshops and also a well known NZ costume designer who is best known for her work on Lord of the Rings. 29 Walsh Memorial Library In another busy year the staff at the Walsh Memorial Library have continued to provide the high level of customer service previously experienced by internal and external customers. As well as an increase in the numbers of visitors through the front doors there had been a steady increase in the number enquires received by email and phone. In the past 12 months the Oral History Librarian, interviewed and added eight new interviews to the collection. At the same time she has started a large project in digitising older interviews. These have to be done in real time and she has to date been able to add over 30 hours of interviews to the collection. During the year the Library has worked alongside the Museum Experience team in order to create Library based activities as part of the holiday experiences and over the year has offered themed storytimes, word games, Braille books and oral histories as part of the overall experience. The word of mouth feedback has been overall positive and the public have enjoyed coming into the Library and seeing what the collections consist of. The Library staff have also been collaborating with members of the Exhibitions team and have provided research, collection objects and text towards new exhibitions at MOTAT. The I-Spy programme for pre-schoolers has continued to be a real drawcard for younger visitors, averaging around 8 participants each school term week. 2010/2011 saw a continuation of strong visitor numbers with over 14,500 people through the doors. The Library also saw an increase in the number of enquiries responded to, 338 over the whole year. The annual plan target of responding to enquirers within one working day, demonstrating the commitment to customer needs was met. The Library continued to highlight items from the collection with the regular ‘New to the Library’ space on the MOTAT website. At the beginning of 2011 the Library Manager with the help of the staff and volunteers created ‘100 years of flying Kiwis : a photographic tribute to the Walsh Brothers’ – an exhibition of images and documents from the Library’s collection celebrating the centenary of their first flight in New Zealand and the establishment of the Walsh Brothers flying school. This is a suitable exhibition for the library as the library is named after the brothers. An article about the exhibition and the Walsh Brothers was published in the 2011 autumn edition of Heritage Matters. The Library benefited from over 620 volunteer hours in the 2010/2011 financial year with a total of 4,091 records added to the Vernon cataloguing database. Expert subject knowledge from the volunteers has been invaluable in the documentation of large parts of the archival backlog. Recently volunteers have started to focus the cataloguing of the huge variety of items that found in the Les Downey rail collection. The ongoing project to address the cataloguing backlog also continued throughout the year and we now have around 90% of our open shelves material catalogued onto the collection management system. The consistently high standard of cataloguing has again seen a large number of holdings added to Te Puna, the New Zealand national database and the uniqueness of the collection at the Walsh Memorial Library is again confirmed with our copies often being the only ones available in New Zealand. Contributing to the national database helps raise awareness of the Library and its resources to potential users and enthusiasts. 30 267,315 customers 10th year in a row attendance increases 28,074 students experienced LEOTC programmes 71,585 FREE ratepayer admissions 2,968 MOTAT Mates Pass holders 4,131 participants in early childhood programmes 100% satisfaction rate on LEOTC programmes 31 The Care of Our People: One Team – One Plan Operations The Museum continued with growth in visitor numbers of 267,315 up 1,042 or 0.4% on last year. This trend reflects the popularity of MOTAT as a destination of choice particularly from the family market. Management in reviewing admission charges made the decision to hold prices at the same level despite the increase in GST. Despite the new Auckland City structure coming into place during the year the Council FREE Days for ratepayers and residents continued. There are a few more challenges for the Museum around ensuring admission revenues are not diluted given the traditional Council catchment boundaries no longer exist. Patronage from the community was 71,585 up 25% on last year. It is expected that this will increase in the upcoming year due to the MOTAT levy now being shown on all rate demands. MOTAT Mates annual passes also reflected this trend with sales of 2,968. Supporting the community remains a focus with a number of events and initiatives being undertaken such as Heritage Week in which MOTAT joined its fellow organisations in providing a coordinated transport system that enabled the community to more easily visit each of the sites. Senior citizens were again invited to utilise their gold cards for FREE admission during the Golden Days at MOTAT promotion. A reduced number of Mobile MOTATs were carried out this year as greater emphasis was placed on the wear and tear of the vehicles normally used for these events. The Ford V8 fire tender was taken to the North Shore Events Child Cancer Foundation Christmas party to deliver Santa to some eagerly waiting young children. The fire engine with its open configuration, wooden ladders and gleaming chrome bonnet attracted huge interest from motorists travelling along the Northern motorway. MOTAT once again in association with the Trillian Trust was instrumental in facilitating the collection of donated Christmas gifts for the needy children of Auckland. In the lead up to Christmas, schools or visiting classrooms were asked to provide suitable wrapped presents in lieu of admission and visitors were invited to purchase a gift from the MOTAT shop again, in lieu of the admission charge. This Christmas was very challenging for a number of families and feedback from the City Mission was that MOTAT ‘came to their rescue’ by providing 4,877 gifts for distribution. MOTAT’s educators turned in a very good result for the year by exceeding the 25,000 target number of students set out in Learning Environment Outside The Classroom (LEOTC) contract with the Ministry of Education. Numbers were 28,074 up 3.8% on last year. With our sponsorship of the Auckland Primary Principles Association (APPA) and our hosting of the teachers at MOTAT we remain very committed to the learning environment. An additional $10,000 up 12.5% will be allocated to the 2011/2012 education budget. Once again the tremendous contribution and assistance from our volunteers from all eleven collection Sections must be acknowledged. Despite being able to attract new volunteers this is not at a level that will sustain museum operations going forward and continues to be of concern particularly when restoration projects in some of the Sections are having to frequently utilise third party service providers at normal commercial labour rates. Not unexpectedly competition for funding through the budget process is keen however priority in funding allocation must be given to those Sections who are able to retain the majority of work in house. 32 Revenue Admission revenue exceeded target by $48,830 or 6.5%. This was an extremely positive result given that the Motions Rd site has been closed to visitors since March 2011 while construction of the new Aviation Display Hall progresses. Third Sunday activities continued but were limited due to the construction site safety requirements. Shop sales exceeded target despite a challenging year for some families. The selection of stock items is becoming more difficult as a balance between quality and price becomes necessary. The new Aviation Display Hall when opened will have a shop front showcasing a number of new aviation related products for sale. MOTAT has continued to be seen by film companies as a site with interesting backdrops particularly for advertisements. This year revenue was gained from two major productions. Let’s Get Inventin’ was also filmed inside the steam shed. While no revenue was directly received the TV exposure will be significant for the Museum. Birthday parties continue to be popular and exceeded budget. MOTAT considers all commercial opportunities as they present themselves. This year’s Pasifika Festival once again enabled both the Museum and Western Springs College to gain some revenue from vehicle parking. Functions remain a struggle for the Museum in that the site and facilities at Cropper House along with the need to ensure the care of our artefacts on display results in added costs that a catering event centre would not have. The Museum will need to consider this in its next Strategic Plan as a heavy investment is likely to be required if we are to be competitive in this market. Business Improvement MOTAT understands and is committed to ensuring ratepayers receive the best value for their rates. As with any business, costs are continually reviewed by challenging internal process and procedures. As and when required, contracts with external service providers are reviewed. The Security Services Contract expired at the end of this year and will go out to tender. The Operations Budget and subsequent allocation is a competitive process with all departments taking part in a cross functional approach intended to be both transparent and consultative. A great example of cost management this year was the decision to purchase a second hand excavator for the Rail Section to be used for the major upgrade of their rail track. A purchase price of $8,000 has resulted in some 290 hours of use which if costed out at normal commercial rates is estimated to be circa $29,000. Health & Safety As in all businesses MOTAT treats Health and Safety with significant importance. As many of our volunteers and visitors are elderly, an investment was made this year in the purchase of two defibrillators with one located at each site. These are simple to operate. While there have been no major safety incidents this year management decided it to be prudent given some high profile cases in which organisations have been heavily fined as a result of poor safety controls to engage the services of an external safety advisor. This was endorsed by the Board. The consultant identified a number of improvements to be made particularly in the workshops which are progressively being implemented. 33 An inspection by the Department of Labour on our Dangerous Goods procedures identified a number of shortfalls which were immediately rectified to the inspector’s satisfaction. Health and Safety meetings continue to be held with all staff every month and features as a standard Agenda item on the monthly Collection Manager Operations meeting to be communicated by individual Collection Section Managers back to their volunteers. Ratings for health and safety form part of the yearly performance review for all full time staff. Support Services The Museum introduced the Kia Ora Mai Customer Service programme during the year. The programme is closely aligned to the MOTAT Competency Framework that forms the foundation for all museum people care processes. New volunteer tour guiding roles were introduced during the year with regular volunteer guides welcoming museum visitors to the newly opened “I Am The Last Tram” exhibition. The team also focused on the roll out of the HR Self Service programme for all new employees providing them with access to online leave requests, payslips and the ability to self manage their personal information online. It is appropriate that MOTAT acknowledges the outstanding contribution made by the 300 MOTAT volunteers across the Museum. 34 Governance: Board Sub-Committees The Board continues to develop the appropriate governance structures to ensure that it fully embraces its legal, social and corporate governance obligations. From the 10 Board members and Museum management it has created five specialist subcommittees: Audit Committee Chairman: Committee members: James Doughty Paul Bayly, Giles Ellis, John Syme, Jeremy Hubbard, Peter Elderkin This Committee was established in June 2006 to assist the Board to discharge its statutory duties and oversight responsibilities relating to financial reporting, risk assessment, audit and regulatory compliance. Remuneration Committee Chairman: Committee members: Paul Bayly The Remuneration Committee oversees the performance and remuneration of the Museum Director receiving input and guidance as required from Museum management and external independent sources with specialist expertise in the area of remuneration and performance. Project Control Group Committee Chairman: Committee members: Ross Sharp Chris Chitty, Ian Hambly, Brian Henshall, Jeremy Hubbard, Peter Elderkin, Alan Curtis The Project Control Group oversees the Museum’s redevelopment projects. In 2010/2011 this has included: Overseeing the Aviation Display Hall Project and associated works such as relocation of the crew room and roading improvements. Monitoring MOTAT’s involvement in the Waterfront Tramway Project. MOTAT Board/MOTAT Society Committee Chairman: Committee members: Neil Reid Graham Anderson, Chris Chitty, Ian Hambly, Andre Pointon, John Syme, Lyndsay Whittle. The purpose of the committee is to understand how the Board and the MOTAT Society can effectively work together to create a positive relationship to achieve the strategic objectives of both organisations while maintaining the obligations of the MOTAT and the Society Memorandum of Understanding. 35 Fundraising Committee Chairman: Committee members: Giles Ellis Paul Bayly, James Doughty, Neil Reid, Ross Sharp, Jeremy Hubbard, Warwick Nicoll, Peter Elderkin Again this year the focus has been on the funding of the new Aviation Display Hall complex. Construction of stages 2 and 3 of the project comprising the new Aviation Display Hall proceeded with the building being handed over to MOTAT toward the end of the financial year. The Board agreed to provide interim funding to allow the existing aircraft hall to be upgraded and for work on the exhibitions. The changes to the structure of local body governance in Auckland and the establishment of the Auckland Council in November resulted in the $2million loan approved by the Auckland City Council, for the project, not being approved by the Auckland Transition Agency prior to its disestablishment. The new Regional Facilities Auckland Board has recommended to the Auckland Council that the loan be approved and MOTAT is awaiting the decision of the Council. Following the decision of the Ministry for Culture and Heritage in the 2009/10 financial year was premature, a new application was made for $4.521million being the shortfall on stages 2 through 5 of the project. The funding available for distribution was reduced owing to the Christchurch the Len Lye Centre in New Plymouth. This result is very disappointing and means that the complex which will house the most comprehensive aircraft collection in New Zealand will open without support of Ministry for Culture and Heritage funding. Both the Lotteries Grants Board and the ASB Community Trust allowed their funding to be used for the construction of Stages 2 3, the new Aviation Display Hall. The MOTAT Board is very appreciative that these two supporters were willing to change the conditions of their original grants to allow the staging of the project. The continued support of the Chisholm Whitney Family Charitable Trust for the project is very much appreciated. The construction of a classroom within the Aviation Display Hall has been generously supported by a grant of $20,000 from the Trusts Charitable Foundation. The classroom is an essential part of the Learning Experience Outside of the Classroom (LEOTC) programme offered by the Museum under contract from the Ministry of Education. Christmas at MOTAT was again supported by the Trillian Trust with a grant of $13,445 for the lighting of the Victorian Village. The promotion resulted in a record 4,877 presents being presented to the Salvation Army and the City Mission for distribution to children. A grant of $18,000 from the New Zealand Lotteries Board REAL New Zealand Festival will in October. MOTAT most sincerely thanks the Territorial Local Authorities, Regional Facilities Auckland, Trusts, and other organisations who have supported the Museum during the year. 36 MUSEUM OF TRANSPORT AND TECHNOLOGY Annual Accounts 2010 – 2011 Introductory statement We are pleased to report that MOTAT has retained its unqualified audit opinion in 2010/11. The numbers presented in the audited accounts are sound and there are no material issues. As has occurred in previous years, the $3.695 million surplus shown in the Statement of comprehensive income is reinvested in the Museum particularly for the Aviation Display Hall capital project in the year under review. MOTAT remains strong and well positioned to continue to present our important collection to the people of the Auckland region, fellow New Zealanders and visitors to our country. 37 Museum ofofTransport andTechnology Technology Board Museum Transport and Board FINANCIAL STATEMENTS for the year ended 30th June 2011 STATEMENT OF COMPREHENSIVE INCOME for the year ended 30th JUNE 2011 Note Levies from Territorial Authorities Grants and Donations Rent – Donation Interest Received Other Operating Income 2 1.3 3 Operating Revenue Employee Benefits Expense Depreciation Expenses Finance Expenses Rent – Expense Other Expenses Net Surplus 4 5 6 7 Total Comprehensive Income 2011 10,062,000 1,268,553 293,344 171,154 1,112,357 12,907,408 2010 9,317,000 697,515 293,344 243,033 1,157,680 11,708,572 3,220,161 617,182 62,834 293,344 5,018,010 2,917,622 601,270 65,363 293,344 5,316,790 9,211,530 9,194,389 3,695,878 2,514,183 3,695,878 2,514,183 2011 2010 40,211,972 3,695,878 43,907,850 37,697,789 2,514,183 40,211,972 STATEMENT OF CHANGES IN EQUITY for the year ended 30th JUNE 2011 Opening Equity Total Comprehensive Income Closing Equity 8 The accounting policies and notes to these financial statements form part of, and should be read in conjunction with these financial statements. 38 39 Museum of Transport and Technology Board STATEMENT OF CASH FLOWS for the year ended 30th JUNE 2011 Note 2011 2010 12,517,161 11,700,792 8,619,009 7,527,994 59,517 65,363 3,838,636 4,107,435 10,076,826 4,437,699 (10,076,826) (4,437,699) Proceeds from borrowings 6,033,458 2,530 Cash was applied to: Repayment of borrowings 53,120 53,120 Net Cash (applied to)/from Financing Activities 5,980,338 (50,590) Net Increase/ (Decrease) in cash held Opening Cash Balance (257,850) 1,090,320 (380,855) 1,471,175 832,470 1,090,320 832,470 505,118 0 832,470 585,202 1,090,320 Cash from Operating Activities Cash was provided from: Receipts from levies, grants and customers Cash was disbursed to: Payments to Suppliers, Employees and others Borrowing costs paid Net Cashflow from/(applied to) Operations 14 Cashflow from Investing Activities Cash was applied to: Payments for property, plant & equipment Net Cash (applied to)/from Investing Activities Cash flow from Financing Activities Cash was provided from: Closing Cash Balance Represented by: Cash and Equivalents Short term Investments 10 The accounting policies and notes to these financial statements form part of, and should be read in conjunction with these financial statements 40 NOTES TO THE FINANCIAL STATEMENTS for the Year Ended 30 June 2011 1. Financial Instruments Financial instruments are recognised in the statement of financial position when the entity becomes party to a financial contract. They include cash balances, bank overdrafts, receivables, payables, investments in and loans to others, and term borrowings. Receivables and Payables Receivables and payables are initially recorded at fair value and subsequently carried at amortised cost using the effective interest method. Due allowance is made for impaired receivables (doubtful debts). The resulting carrying amount for receivables is not materially different from estimated realisable value. Borrowings Borrowings are initially recorded at fair value net of transaction costs incurred, and subsequently at amortised cost using the effective interest method. The effective interest rate is the rate that exactly discounts estimated future cash payments through the expected life of the borrowings or, where appropriate, a shorter period, to the net carrying amount of the borrowings. Borrowings are classified as current liabilities unless MOTAT has an unconditional right to defer settlement of the liability for at least 12 months after the balance date. 1.1 Credit Risk To the extent that the organisation has a receivable from another party, there is a credit risk in the event of non-performance by that counterparty. Financial instruments which potentially subject MOTAT to credit risk principally consist of bank balances and receivables. MOTAT has minimal exposure to a small volume of small value trade receivables arising from group and school visits and venue hire. Prompt action is taken to collect overdue amounts. Bad debts written off in 2011 were NIL (2010 NIL). MOTAT manages its exposure to credit risk to minimise losses from bad debts. MOTAT manages its exposure to credit risk by holding operating funds not immediately required with ASB Bank Limited which has an “AA” rating by Standard and Poors. MOTAT does not normally require any collateral or security to support financial instruments due to the quality of financial institutions and trade debtors dealt with. MOTAT continuously monitors the credit quality of major financial institutions that are counter parties to its financial instruments, and does not anticipate non-performance by the counter parties. Maximum exposures to credit risk at balance date are the carrying amounts of financial assets: 2011 2010 Cash and Cash Equivalents 832,470 505,118 Short Term Investments 585,202 Accounts Receivables 60,308 39,442 41 The above maximum exposures are net of any recognised impairment losses on these financial instruments. 1.2 Liquidity Risk Liquidity risk represents MOTAT’s ability to meet its financial obligations on time. MOTAT generates sufficient cash flows from its operating activities to make timely payments. 2011 Less than 1 year 1-5 years Greater than 5 years Total Creditors and accruals 1,364,903 - - 1,364,903 Employee benefits 224,255 - - 224,255 ACC Loan 55,776 252,419 895,362 1,203,557 ASB Loan 6,033,458 - - 6,033,458 2010 Less than 1 year 1-5 years Greater than 5 years Total Creditors and accruals 1,894,906 - - 1,894,906 Employee benefits 192,885 - - 192,885 ACC Loan 53,120 240,402 963,155 1,256,677 MOTAT’s approach to managing its liquidity risk is to ensure adequate funds are maintained in the form of deposits and banking facilities. MOTAT carefully monitors short and long term cash flows forecasts and ensuring sufficient liquidity to meet its liabilities when due. 1.3 Market Risk Currency Risk MOTAT does not undertake any material transactions denominated in foreign currencies and therefore has no exposure to foreign currency risk. Interest Rate Risk The Board has a loan from Auckland City Council of $1,147,781 (2010 - $1,203,557) which is secured by first mortgage over the lease of MOTAT’s land. MOTAT and Auckland City Council have renegotiated the loan agreement with effect from 1 July 2003 at an interest rate of 5% p.a, which is fixed for the life of the loan. MOTAT will repay the loan in monthly instalments of $9,663 ($115,956 per year consisting of principal and interest) for a period of 23 years. The Board has a loan from ASB Bank Limited of $6,033,458 (2010 - Nil) which is repayable one year from first draw down. Subsequent to year end the loan maturity has been renegotiated. See note 21 for more details. 42 MOTAT only has exposure to interest rate risk to the extent that it does not invest cash and cash equivalents for a fixed term at fixed rates. The exposure to interest rate risk is managed by investing in short term investments maturing in less than 12 months. The range of interest rates is reviewed monthly. By managing interest rate risk MOTAT aims to moderate the impact of short-term fluctuations in interest rates. Over longer periods changes in rates will have an impact on the operating surplus. During 2010/11, MOTAT received $171,154 (2010 $243,033) interest from fixed term deposits and call account at average 3.40% (2010 4.5%) interest rate. As at 30 June 2011 MOTAT held cash and cash equivalents and short term investments totalling $194,612 (2010 $505,118) which were at floating rates. A movement in the interest rate of plus or minus 1% has an effect on interest income of $1,946 (2010 $5,051). 1.4 Fair Values The estimated fair values of financial assets and liabilities being cash and cash equivalents, short term investments, receivables, payables and interest bearing loans do not differ from carrying values. 2. GRANT & DONATIONS Grants ASB Community Trust Chisholm Whitney Family Charitable Trust Other Donations and Grants Sky City Education Grant 2011 1,000,000 60,870 72,583 0 135,100 1,268,553 2010 400,000 60,870 33,045 68,500 135,100 697,515 3. OTHER OPERATING INCOME Gate and Tram Admission Hireage, Events and Functions Other income Shop Sales 2011 807,863 94,225 47,284 162,986 2010 849,534 100,792 56,849 150,685 1,112,357 1,157,680 4. DEPRECIATION EXPENSES Leasehold Improvements Furniture and Fittings Vehicles Computers and Software Display Equipment Plant & Equipment Depreciation Total: 2011 438,474 31,015 9,691 48,337 11,268 78,400 617,182 2010 428,386 30,124 4,492 55,819 12,039 70,410 601,270 43 5. FINANCE EXPENSES Interest 2011 2010 62,834 65,363 6. OTHER EXPENSES Other Expenses: Acquisitions - Library/Registry Amenities Audit Bank/Merchant + EFTPOS Fees Board - associated/remuneration Catering & Functions Conservation Consultancy/Legal Fees Cost of Shop Sales Courier/Postage Research/Database - Library/Registry Energy/Fuel Events/Exhibitions/Signage Expendable Programme Resources Fees, subs, permits & Licences Fixed Assets expenses (<$500) Insurance – premiums IT Support costs Leases - Equipment Maintenance expenses Travel, Accommodation, Vehicle Hire Miscellaneous expenses Marketing Off-site Storage Payroll/Staff, Stakeholder Care/Development Photocopying & Printing/Stationery Promotion Publications Costs Rates - Land/Water Redevelopment expenses Restoration expenses Safety/Security Subscriptions/memberships Sustainability Telephones Other Expenses Total: 2011 2010 1,085 4,364 31,016 81,796 126,546 37,702 25,574 144,383 93,177 10,624 7,908 172,001 833,669 7,810 50,244 26,390 155,522 124,215 19,097 796,592 16,716 13,728 316,393 255,530 6,963 54,840 31,961 30,155 127,059 43,304 13,820 81,271 82,584 7,941 7,604 120,211 899,238 73,708 23,814 10,412 205,191 87,580 21,742 730,403 14,918 167 320,040 241,989 502,678 52,227 695 22,762 87,752 135,130 510,730 274,377 18,338 2,000 59,243 657,304 67,182 83,778 14,922 98,777 174,765 686,854 208,600 25,791 1,570 60,334 5,018,010 5,316,790 44 7. Statement of Comprehensive Income Net Surplus The statement of comprehensive income net surplus does not reflect the cash surplus position. The net surplus of $3,695,878 does not include capital expenditure incurred during the year. 8. EQUITY Equity comprises: General Reserves Opening Balance Current Year Surplus 2011 2010 40,211,972 3,695,878 37,697,789 2,514,183 43,907,850 40,211,972 9. INCOME IN ADVANCE These reserves consist of grants received for a specified purpose which have yet to be expended. Analysis of Income in Advance Aviation Hangar Relocation Reserve DC3 NAC Repaint Reserve Engineers Cottage Reserve KA & LA Locomotives Lancaster Restoration Mosquito Restoration Stewart Family Memorial Trust NZ2011 Festival Lottery Fund Tram # 17 Fund 2011 70,000 1,350 11,931 9,390 138,025 2,000 7,500 18,000 7,945 266,141 2010 70,000 1,350 11,931 9,390 67,964 2,000 7,500 0 7,945 178,081 10. CASH AND CASH EQUIVALENTS Cheque Account Business Saver Account Call Account Imprest Account Total 2011 286,856 530,558 8,544 6,512 832,470 2010 493,997 5,028 6,093 505,118 Cash and Cash Equivalents include items that have a maturity date of less than 3 months and other liquid items such as cash floats. The utilisation of these funds is for the day to day operations on the museum. 45 11 a) PROPERTY PLANT AND EQUIPMENT Leasehold Redevelopment Improvements Costs 2011 2011 ($) ($) Opening Balance 1 July Add : Additions during the year Total 2011 ($) 70,624 19,810 232,969 19,615,909 342,817 9,499,705 9,698 48,070 46,133 11,787 90,564 10,048,773 - 186,359 64,648 - - 1,533 - 438,474 15,330,206 Reconciled to : Cost Less : Accumulated depreciation 14,816,818 1,726,142 15,330,206 Net Book Value 13,090,676 15,330,206 - Leasehold Redevelopment Improvements Costs 2010 2010 ($) ($) - - 3,800 - - 617,182 83,176 93,181 106,580 20,329 323,352 29,047,500 373,718 290,542 141,917 48,736 585,917 479,337 55,972 35,642 946,808 623,456 32,251,356 3,203,856 83,176 93,181 106,580 20,329 323,352 29,047,500 Furniture & Fittings 2010 ($) Motor Vehicles 2010 ($) Computer & Software 2010 ($) 30,446 30,000 56,391 - Reconciled to : Cost Less : Accumulated depreciation 14,409,352 1,287,671 6,016,860 Net Book Value 13,121,685 6,016,860 - - 78,400 3,933,853 6,016,860 - 11,268 332,967 13,121,685 - 186,359 48,337 70,053 Closing balance 30 June 78,219 186,359 9,691 25,494 - - 31,015 102,638 428,385 - 2,083,007 - - 38,160 13,217,104 Less : Disposals during the year Less : Depreciation Plant & Equipment 2011 ($) 51,002 13,090,676 Add : Additions during the year Display Equipment 2011 ($) 102,960 Closing balance 30 June Opening Balance 1 July Computer & Software 2011 ($) 6,016,860 Less : Disposals during the year Less : Depreciation Motor Vehicles 2011 ($) 13,121,685 Less: WIP Transfer from Add: WIP Transfer to Furniture & Fittings 2011 ($) - - Display Equipment 2010 ($) Plant & Equipment 2010 ($) 31,849 - Total 2010 ($) 249,337 15,779,481 54,042 4,437,699 - - - 30,124 4,492 55,819 12,039 70,410 601,270 102,960 51,002 70,624 19,810 232,969 19,615,907 362,487 259,527 90,047 39,045 501,624 431,000 44,185 24,375 778,025 545,056 22,202,582 2,586,674 102,960 51,002 70,624 19,810 232,969 19,615,909 The amount of Borrowing costs capitalised during the period is $125,679. Impairment Management and the Board have reviewed all fixed assets at the balance date and have not identified any indicators of impairment. That being the case, the Board is satisfied that there have been no fixed assets that have suffered impairment during the year. 46 11 b) COLLECTION ASSETS Opening Balance 1 July 2010 Village building Printing, contents Library and Village and Rail Aviation Steam Road Textiles Buildings Trams Telecoms Emergency Buses Military Agriculture Total 2011 2011 2011 2011 2011 2011 2011 2011 2011 2011 2011 2011 2011 ($) ($) ($) ($) ($) ($) ($) ($) ($) ($) ($) ($) ($) 3,208,000 4,135,000 5,130,000 1,659,500 260,800 3,566,000 2,110,000 120,000 371,200 225,000 359,500 1,672,025 22,817,025 Add : Additions during the year - - - 6,500 21,550 - - - - - - - 28,050 Less : Depreciation - - - - - - - - - - - - - Less : Impairment - - - - - - - - - - - - - Less: Disposal - - - 36,500 23,500 - - - - 20,000 - - 80,000 Closing balance 30 June 2011 3,208,000 4,135,000 5,130,000 1,629,500 258,850 3,566,000 2,110,000 120,000 371,200 205,000 359,500 1,672,025 22,765,075 Reconciled to : Cost Less : Accumulated depreciation 3,208,000 4,135,000 5,130,000 1,659,500 260,800 3,566,000 2,110,000 - 120,000 - 371,200 225,000 359,500 - 1,672,025 22,817,025 - Less : Net Changes during the year Net Book Value Opening Balance 1 July 2009 Add : Additions during the year Less : Depreciation - - - 30,000 1,950 - - 3,208,000 4,135,000 5,130,000 1,629,500 258,850 3,566,000 2,110,000 Rail 2010 ($) - Aviation 2010 ($) - Steam 2010 ($) - Road 2010 ($) - Village building contents and Village Textiles Buildings 2010 2010 ($) ($) - Trams 2010 ($) - 3,208,000 4,135,000 5,130,000 1,659,500 260,800 3,566,000 2,110,000 - - - - - - - 120,000 - 20,000 371,200 205,000 359,500 Telecoms Emergency Buses 2010 2010 2010 ($) ($) ($) 120,000 - - - 51,950 1,672,025 22,765,075 Printing, Library and Military Agriculture 2010 2010 ($) ($) - 371,200 225,000 359,500 - - - Total 2010 ($) - 1,672,025 22,817,025 - - Closing balance 30 June 2010 3,208,000 4,135,000 5,130,000 1,659,500 260,800 3,566,000 2,110,000 120,000 371,200 225,000 359,500 1,672,025 22,817,025 Reconciled to : Cost Less : Accumulated depreciation 3,208,000 4,135,000 5,130,000 1,659,500 260,800 3,566,000 2,110,000 - 120,000 - 371,200 225,000 359,500 - 1,672,025 22,817,025 - Net Book Value 3,208,000 4,135,000 5,130,000 1,659,500 260,800 3,566,000 2,110,000 120,000 371,200 225,000 359,500 1,672,025 22,817,025 In 2010/11 only new additions to the collection were valued. No other collections items were valued during the year. Valuations performed in 2009/10 were deemed still appropriate for all collection assets valued. Collection assets have been assessed by the collection managers and the Board and no indicators identified that would suggest that collection assets have been impaired during the year. Previous valuations performed in 2009/10 were provided by: -Webb’s valuation services valued, using current market value, the majority of the collection including cars, military, fire engines, trucks, buses, trams, steam, railways, textiles, telecommunications, printing, library collections & ceramics. - Premi-Air Aviation valued, using current market valuation, the aircraft collection. - BQH valued the buildings, using replacement cost, including the Victorian village & Pumphouse Buildings. 47 12. CREDITORS AND ACCRUALS Trade Creditors Sundry Creditors Employee Entitlements Holiday Pay 2011 326,762 1,038,140 224,254 2010 408,867 1,460,839 192,885 1,589,156 2,062,591 13. LOAN Current Portion – ASB Bank Loan Current Portion– Secured ACC Loan Non-Current Portion – Secured ACC Loan Total 2011 6,033,458 55,776 1,147,781 7,237,015 2010 0 53,120 1,203,557 1,256,677 MOTAT has a loan from Auckland City Council which is secured by first mortgage over the lease of MOTAT’s land. MOTAT and Auckland City Council have renegotiated the loan agreement with effect from 1 July 2003 at an interest rate of 5% p.a. MOTAT will repay the loan in monthly instalments of $9,663 ($115,956 per year consisting of principal and interest) for a period of 23 years. MOTAT also has a loan from ASB Bank Limited of $6,033,458 which is repayable one year from first draw down. The repayment terms for the ASB loan have subsequently been renegotiated (refer note 21). 14. RECONCILIATION OF SURPLUS WITH CASHFLOW FROM OPERATING ACTIVITIES 2011 2010 Operating profit after income tax Non-Cash items Depreciation Loss on Disposals 3,695,877 2,514,183 617,182 80,000 601,270 0 Movements in Working Capital (Increase)/Decrease in Receivable (Increase)/Decrease in Inventory Increase/(Decrease) in Payables Increase/(Decrease) in income in advance 4,393,059 (181,646) 12,597 (473,434) 88,060 3,115,453 293,134 9,132 697,286 (7,570) Net cash flow from/(applied to) Operations 3,838,636 4,107,435 48 15. LEASE COMMITMENTS All significant operating lease commitments relate to: - Rental of off-site storage facilities with right of renewal in August 2012. - Rental of 3 photocopiers which expire in October 2012. - Rental of Space Dome with expiry date end of September 2011. Non-cancellable operating lease rentals are payable as follows: Not later than one year Later than one year and not later than five years Later than five years Total 2011 291,930 2010 271,530 33,187 0 325,117 16,380 0 544,091 2011 31,016 2010 31,961 16. AUDIT FEES Hayes Knight Audit 17. CONTINGENCIES AND CAPITAL COMMITMENTS MOTAT is committed to the construction of a new Aviation Display Hall. The value of the capital commitment outstanding at year end for the Aviation Hall Display is $357,642 for Stage 2&3, $1.3 million for Stage 5A (2010 – Stage 2&3: $9,362,355, Stage 5A: Nil). MOTAT has entered into a Development Funding Facility agreement with ASB whereby MOTAT can drawdown up to $8,000,000. This loan is secured by a charge on the Aviation Display Hall, once completed. A Private Trust has approved a grant of $350,000 to be paid over a 5 year period. Of this amount, the balance of $70,000 is expected to be received in 2012. There were no other significant contingent liabilities or capital commitments as at 30 June 2011. 18. RELATED PARTIES MOTAT has a loan from the Auckland City Council of $1,203,557 (Current portion: $55,776, Non current portion: $1,147,781)). This is being repaid as per the agreement terms. The Auckland City Council is also a member of the Territorial Local Authorities Electoral College (Museums) who provided a levy of $10,062,000 (2010 - $9,317,000). A MOTAT Board member is a director and Chairman of Bacchid Benevolency Limited, which governs Absolute Catering. Absolute Catering operates the café at MOTAT and his interest is declared at every MOTAT Board meeting. The value of catering services during the year was $46,617.20 (2010 - $37,506.47). The total amount owing of year end was $4,290.66 (2010 – $1,503.13). 49 During the year, work was undertaken by Colonial Ironworks Company Limited, a director of whom is also a MOTAT Collection Manager. The value of work during the year was $32,729.15 (2010 $72,736.90). During the year, work was undertaken by White Hart Limited, a director of whom is also a MOTAT Collection Manager. The value of work during the year was $300.00 (2010 - $4,265.30). Key Management Personnel Compensation 2011 2010 747,422 738,913 Post-employment benefits - - Other Long-term benefits - - Termination benefits - - 747,422 738,913 Salaries and other short-term employee benefit Total key management personnel compensation The above transactions were on an arms-length basis and the related interests were declared and approved by the Board. Other than the related party transactions identified above, there were no other transactions with related parties including those with key management personnel in the year ended 30 June 2011. 19. GOING CONCERN As at 30 June 2011 the Board operates with equity of $43,907,850. The Board has prepared these financial statements on a going concern basis taking into account the ability of the Board in terms of the Museum of Transport and Technology Act 2000 to make a levy against Auckland Council for the purposes of funding the Board’s activities under the Act. For the year commencing 1 July 2011, the Board has received levies from Auckland Council totalling $10,867,000 (1 July 2010 - $10,062,000). The repayment terms of the loan from the ASB have been renegotiated (refer Notes 13 and 21). Accordingly these financial statements have been prepared with the continued use of the going concern assumption. 20. OWNERSHIP OF BUILDINGS MOTAT has leases for the land it occupies from the Auckland City Council. MOTAT 1 (Great North Road site) has a 21 year lease expiring on 31 August 2027 for an amount of 10 cents per year. MOTAT 2 (Meola Road site) has a lease to 28 February 2044, with a right of a renewal for a further 33 years, for an amount of $1 per year. 50 The buildings are considered under the control of the MOTAT board who are responsible for their ongoing maintenance and upkeep. Under the terms of the property lease if MOTAT ceases to exist then the buildings on the site are required to be passed to Auckland City Council. For NZ IFRS reporting purposes, the lease value has been reflected at fair value within these financial statements. 21. POST- BALANCE DATE EVENT: The Board has received levies from Regional Facilities Auckland totalling $10,867,000 for the year commencing 1 July 2011. The repayment terms for the ASB loan have been renegotiated subsequent to year end. The loan will now be repaid over five years from January 2012 using a 3 year interest rate swap and a 2 year interest cap. 51 STATEMENT OF ACCOUNTING POLICIES for the year ending 30 June 2011 Reporting Entity The Museum of Transport and Technology Board is a Public Benefit Entity. The entity has been incorporated and domiciled in New Zealand. The Museum of Transport and Technology Board is an entity established under the Museum of Transport and Technology Act 2000 which came in force on 1 April 2000. The Board has been established exclusively for charitable purposes. The Museum registered as a charitable entity under the Charities Act 2005 on 30 June 2008, Registration number CC30945. The Museum is spread over the two geographical sites at 805 Great North Road, and Motions Road, Western Springs, Auckland. The Museum displays examples of New Zealand’s and Auckland’s transport and technological heritage and has as its core activities the conservation of that heritage, education concerning that heritage and recreation involving that heritage. The financial statements were authorised for issue by the Museum of Transport and Technology Board on the date as evidenced as signed on the statement of financial position. Once issued, members of the Board do not have the power to amend these financial statements. Statement of compliance and basis of preparation The financial statements have been prepared in accordance with generally accepted accounting practice in New Zealand (NZ GAAP). They comply with New Zealand equivalents to International Financial Reporting Standards (NZ IFRS) and other applicable Financial Reporting Standards as appropriate for Public Benefit Entities. The Financial Statements are prepared in accordance with the Museum of Transport and Technology Act 2000 and include results of the Board for the year ended 30 June 2011. The financial statements are presented in New Zealand dollars rounded to the nearest dollar. The Measurement Base adopted is that of historical cost. Specific Accounting Policies The following specific accounting policies, which materially affect the measurement of comprehensive income, cash flows, and items in the statement of financial position of the Board, have been applied. The policies have been consistently applied to all the years presented. (a) REVENUE RECOGNITION Levies All levy revenue received by MOTAT is in accordance with the MOTAT Act 2000. Levy revenue is recognised as the revenue is received. Previously this was from the seven local bodies, being Auckland City Council, Waitakere City Council, North Shore City Council, Rodney City Council, Papakura City Council, Manukau City Council and Franklin City Council. The councils have amalgamated under Auckland Council 52 who have an Advisory and Management agreement with Regional Facilities Auckland. The levy revenue is now received from the Regional Facilities Auckland. Grants and Donations Grant and donation income is recognised as income when it becomes receivable unless MOTAT has a liability to repay the grant if the requirements of the grant or donation are not fulfilled. A liability is recognised to the extent that such conditions are unfulfilled at the end of the reporting period. Interest and Dividend Income Interest is recognised in the statement of comprehensive income as it accrues, using the effective interest method. Dividend income is recognised in the statement of comprehensive income when the right to receive payments is established. Gate Revenue Gate admissions are recognised at the time cash is received or an invoice is issued. Rent Donation The land on which MOTAT operates is leased at subsidised rates from the Auckland Council. The rent donation is not directly received in cash by MOTAT and equates to the deemed expense for using the land. This notional income is recognised as income in the period in which MOTAT uses the land. Sale of goods Revenue from the sale of goods is recognised when MOTAT has transferred to the buyer the significant risks and rewards of ownership of the goods. (b) EMPLOYEE ENTITLEMENTS Annual leave is measured at nominal values based on accrued entitlements at current rates of pay. These include salaries and wages accrued up to balance date, and annual leave earned to, but not yet taken at balance date. After six months continuous service, MOTAT employees are entitled to 10 days sick leave for each year. Unused sick leave will be accumulated to a maximum of 20 days. After the completion of five years continuous service an employee, who is under collective agreement with The Northern Amalgamated Workers Union, shall receive a special one off additional holiday of 5 days. (c) RENT EXPENSE The property from which the MOTAT operates is owned by the Auckland Council. The expense is based on an assumed market rental yield on the value of land and buildings as used for rating purposes. This is a non-cash expense that is offset by a non-cash rent donation from the Council. (d) PROPERTY, PLANT & EQUIPMENT Property, Plant and Equipment are initially stated at cost less accumulated depreciation and accumulated impairment losses as outlined below. Maintenance costs are recognised as an expense as incurred in the statement of comprehensive income. Depreciation Depreciation is provided on a straight line basis on all Property, Plant and Equipment at rates that will write-off the cost (or valuation) of the assets to their estimated residual values over their useful lives. 53 Depreciation is recognised and charged to the statement of comprehensive income. The useful lives and associated depreciation rates of major classes of assets have been estimated as follows: Furniture and Fittings Leasehold Improvements Motor Vehicles Computers and Software Plant & Equipment 20% 3% 10% 40% 17.5% Redevelopment costs relate to costs incurred in the planning stage of the redevelopment of MOTAT 2 and other ongoing projects. Costs incurred to date represent work in progress and therefore have not been depreciated. Once the asset becomes available for use, the costs associated to that asset will be transferred to the appropriate asset category and depreciated accordingly. Additions The cost of an item of property, plant and equipment is recognised as an asset if, and only if, it is probable that future economic benefits or service potential associated with the item will flow to MOTAT and the cost of the item can be measured reliably. In most instances, an item of property, plant and equipment is recognised at its cost. Where an asset is acquired at no cost, or for a nominal cost, it is recognised at fair value at the date of acquisition. Donated assets are recorded at fair value less any impairment costs. Disposals Gains and losses on disposals are determined by comparing the proceeds with the carrying amount of the asset. Gains and losses on disposals are reported net in the statement of comprehensive income. Impairment The property, plant and equipment register is reviewed annually to identify any indicators of impairment at each balance date. Where there is an indicator of impairment the asset’s recoverable amount is estimated. An impairment loss is recognised for the amount by which the asset’s carrying amount exceeds its recoverable amount. The recoverable amount is the higher of an asset’s fair value less costs of sale and value in use. Intangible assets that have an indefinite useful life, or are not yet available for use, are not subject to amortisation and are tested annually for impairment. Intangible assets that have a finite useful life are reviewed for indicators of impairment at each balance date. When there is an indicator of impairment the asset’s recoverable amount is estimated. An impairment loss is recognised for the amount by which the asset’s carrying amount exceeds its recoverable amount. The recoverable amount is the higher of an asset’s fair value less costs to sell and value in use. Value in use is depreciated replacement cost for an asset where the future economic benefits or service potential of the asset are not primarily dependent on the asset’s ability to generate net cash inflows and where the entity would, if deprived of the asset, replace its remaining future economic benefits or service potential. The value in use for cash-generating assets and cash generating units is the present value of expected future cash flows. 54 If an asset’s carrying amount exceeds its recoverable amount, the asset is impaired and the carrying amount written down to the recoverable amount. For revalued assets the impairment loss is recognised against the revaluation reserve for that class of asset. Where that results in a debit balance in the revaluation reserve, the balance is recognised in the statement of comprehensive income. For assets not carried at a revalued amount, the total impairment loss is recognised in the statement of comprehensive income. The reversal of an impairment loss on a revalued asset is credited to the revaluation reserve. However, to the extent that an impairment loss for that class of asset was previously recognised in the statement of comprehensive income, a reversal of the impairment loss is also recognised in the statement of comprehensive income. For assets not carried at a revalued amount the reversal of an impairment loss is recognised in the statement of comprehensive income. Where the asset does not generate cash flows that are independent from other assets, MOTAT estimates the recoverable amount of the cash generating unit to which the asset belongs. MOTAT applies the public benefit exemption in relation to NZ IAS 36 Impairment that allows value in use to be equal to depreciable cost. (e) COLLECTIONS MOTAT has historically placed a nil value on its collection, which it essentially holds on behalf of the community in accordance with its objectives as expressed in s12 of the Museum of Transport and Technology Act 2000. Prior to the 2010 year the Museum had not recognised the value of its collection in its financial statements due the inherent difficulties in valuing these assets. During 2010, the Museum undertook a comprehensive exercise to catalogue all the significant items in the collection. MOTAT has an extensive collection acquired over a long period of time. The Board has now developed a full register and catalogue of the collection. From this register, all assets with a value in excess of $5,000 have been identified and valued as at 30 June 2010 by appropriate independent experts. This valuation has been accepted by the board as deemed cost. Categories of significant collection assets are revalued by appropriate independent experts on a 3 year rolling basis, and will be subject to an annual assessment for any potential impairment. The other low value assets in the collection have not been included in the financial statements as the board believes the cost of valuing and reporting these assets outweighs the benefit to the readers of the financial statements. On first time recognition of collection assets, their value was recognised by adjusting opening equity in the comparative numbers of the 2010 financial statements. In future accounting periods, the cost of acquisition of collection items, or in the case of donated assets the deemed cost of those assets, will be recognised in the statement of financial position. In the Board’s opinion, as the collections tend to have an indefinite useful life and are generally not of a depreciable nature, depreciation is not considered applicable. Collection assets will be reviewed annually at balance date by the board and management for indicators of impairment. 55 (f) INVENTORIES Inventories are stated at the lower of cost, using the first in, first out basis and net realisable value. Allowance has been made for deterioration and obsolescence based on age, condition and sale value of the various items. (g) GST All balances are presented net of goods and service tax (GST), except for receivables and payables, which are presented inclusive of GST. (h) INTANGIBLE ASSETS Software acquisition and development. Acquired computer software licenses are capitalised on the basis of the costs incurred to acquire and bring to use the specific software. Costs that are directly associated with the development of software for internal use by MOTAT are recognised as an intangible asset. Direct costs include the software development employee costs and an appropriate portion of relevant overheads. Staff training costs are recognised as an expense when incurred. Costs associated with maintaining computer software are recognised as an expense when incurred. A review of the MOTAT computer software inventory was completed as part of a general IT service review in July 2008 by an independent contractor. This analysis identified a level of non integral software that is not material for reporting purposes. There has been no significant change in this to 30 June 2011. Computer software is a finite life intangible asset and is recorded at cost less accumulated amortisation and impairment losses. It is amortised over 2.5 years on a straight line basis. (i) ACCOUNTS RECEIVABLE Debtors and other receivables are initially measured at fair value and subsequently measured at amortised cost using the effective interest rate method less any provision for impairment. A provision for impairment is established when objective evidence of collection is doubtful. When a debtor is considered uncollectible, it is written-off against the provision. (j) CASH AND CASH EQUIVALENTS AND SHORT TERM INVESTMENTS Cash and cash equivalents include cash on hand and deposits held at call with domestic banks. Short term investments include highly liquid investments with original maturities of three months or less and which are subject to an insignificant risk of changes in value. (k) TAXATION The Board has been granted charitable status and as such receives an exemption from Income Tax. MOTAT registered as a charitable entity under the Charities Act 2005 on 30 June 2008. MOTAT’s registered charity number is CC30945. (l) CREDITORS AND ACCRUALS Creditors and other payables are initially measured at fair value and subsequently measured at amortised cost using the effective interest rate method. Accruals are made for benefits accruing to employees in respect of wages and salaries, annual leave, and alternative leave when it is probable that settlement will be required and they are capable of being measured reliably. Accruals made in respect of employee benefits expected to be settled within 12 56 months are measured at their nominal values using the remuneration rate expected to apply at the time of settlement. Accruals made in respect of employee benefits which are not expected to be settled within 12 months are measured as the present value of the estimated future cash outflows to be made by MOTAT in respect of services provided by employees up to reporting date. (m) INCOME IN ADVANCE MOTAT receives grants from organisations for specific capital projects. Under NZ IFRS funds are recognised as revenue when the conditions of the contracts have been met. An income in advance liability reflects funds that are subject to conditions that, if unfulfilled, are repayable until the condition is fulfilled. (n) LEASES An operating lease is a lease that does not transfer substantially all the risks and rewards incidental to ownership of an asset. Lease payments under an operating lease are recognised as an expense on a straight-line basis over the lease term. Operating lease payments are recognised as an expense in the statement of comprehensive income. (o) STATEMENT OF CASH FLOWS The following are the definitions of the terms used in the statement of cash flows: 1. Cash is considered to be cash and cash equivalents and short term investments. 2. Operating activities include cash received from all income sources and cash payments made for the supply of goods and services that are not investing or financing activities. 3. Investing activities are those activities relating to acquisition and disposal of non-current assets. 4. Financing activities include activities that change the equity and debt capital structure. (p) CRITICAL ACCOUNTING ESTIMATES AND ASSUMPTIONS In preparing these financial statements MOTAT has made estimates and assumptions concerning the future. These estimates and assumptions may differ from the subsequent actual results. Estimates and assumptions are continually evaluated and are based on historical experience and other factors, including expectations or future events that are believed to be reasonable under the circumstances. The areas where the most critical estimates and assumptions apply are in relation to: Valuation of Collection assets – whereby independent valuers are used to estimate market values. Depreciation – whereby management makes an estimate of the useful lives of depreciable assets. (q) NEW STANDARDS, INTERPRETATIONS AND AMENDMENTS At the date of authorisation of these financial statements, certain new standards and interpretations to existing standards have been published but not yet effective, and have not been adopted early by the entity. The Government’s review of the financial reporting framework in New Zealand was announced on 14 September 2011. As a result it is intended that International Public Sector Accounting Standards (IPSAS) will be used in future for the not-for-profit sector rather than International Financial Reporting Standards as the base accounting standards. Accordingly, many of the key potential changes to NZ IFRS standards that are due to apply for periods commencing 1 January 2013, will no longer be relevant to the entity and hence have not been listed here. (r) CHANGES IN ACCOUNTING POLICY There have been no changes in accounting policies during the financial year. 57 KEY Achieved or Exceeded Partly Achieved STATEMENT OF SERVICE PERFORMANCE FOR THE YEAR ENDED 30TH JUNE 2011 Not Achieved 2.1 Care of our Collection Storage of our artefacts Security of our artefacts Documentation, conservation and restoration of our artefacts The MOTAT collection is the core of the Museum from which all activities and learning is based. We will continue to work towards applying best museum practice throughout the organisation of the Museum. This will be achieved through the following short, mid and long term strategies: Priority will be given to improving the care of existing collection items over the acquisition of new collection items. Where appropriate to do so, objects / artefacts will be accessioned into the collection. Capture and develop the stories we wish to tell that guide us in the artefacts we collect, the restoration projects we undertake and identify for deaccessioning artefacts no longer relevant. A continued focus on the removal of museum objects from shipping containers to more appropriate storage. We will align our restoration projects to meet with our volunteer motivations as much as possible. Restoration of artefacts will be undertaken by skilled tradespeople or volunteers using original materials wherever practical to do so in order to maintain authenticity. As small artefacts are catalogued and moved they will be packed in conservation quality materials to ensure their long term preservation. Sections will continue to evolve, as required, to meet the objectives of the Museum. Ensuring internal and external security levels and practices are appropriate across both sites. Action Continue to progressively work through the process of identifying, assessing and relocating artefacts as appropriate. Target No artefacts stored in shipping containers by July 2010. Achievement Achieved. No artefacts stored in containers since June 2010. Priority to be given to artefacts on display. ‘Kerr Stuart’ locomotive and Aa1068 carriage Achieved. Artefacts now located under permanent cover. Continue to ensure all Assess and catalogue all objects are accurately artefacts on display at the Great recorded and North Rd site. catalogued in the ‘Vernon’ Database. Partly achieved. 1,270 objects have been inventoried. 58 Assess and catalogue all uncatalogued artefacts at the offsite storage. Partly achieved. 569 condition reports for objects have been completed. 800 records predating 2009 are quality checked. Achieved. 2,133 object records completed. Achieved. Ensure conservation work is undertaken using recognised museum best practices. Fumigation completed as per published schedule. Ensure quality of information about acquisition decisions. Meeting every month with relevant Managers and Collection managers as required. Identify, prioritise and plan restorations. Restoration projects undertaken by volunteers are aligned to individual section operating plans. Achieved. Annual budgets outline targeted projects. Submit at least one major project for a restoration award. Achieved. FRONZ Award 5 June 2011 for restoration of Double Decker Tram No. 47. Offer support to small regional museums group (technical advice, use of MOTAT premises). Achieved. Assistance provided to a number of smaller museums. Seek input from MOTAT staff and volunteers on collection stories. Each collection section will maintain its collection development plan documenting key artefact and social stories including an acquisition and deaccessioning plan. Partly achieved. Collection information review is underway. Utilise artefacts that have been identified in our ranked list of top 20 artefacts in the planning and development of either new or upgrading exhibitions. Develop three internal exhibitions. Achieved. ‘I Am The Last Tram’ ‘Trinkets and Treasures’ ‘Shutter Exhibition’ 1920s shop upgrade including – General Store, Drapery Store, Electrical appliance shop, and Music emporium. When on display textiles are displayed in appropriate humidity controlled cabinets. Partly achieved. Report completed on appropriate methods to adopt. Achieved. 59 Develop internal exhibitions or displays that include three of the top 20 ranked artefacts. Include interactive and digital elements in the development of new exhibitions or displays or upgrade of existing exhibitions or displays. Explore opportunities to introduce technological methods to support the sharing of artefacts and information in the development of new or upgraded exhibitions or displays. Newly constructed Motor Garage Reconfigured ‘Rattle ya Dags’ Motor cycle display Energy Wall ‘A teaspoon per cup and one for the pot’ Partly achieved. Melrose Heart Lung Machine Differential Analyser All new exhibitions and displays to include at least one interactive element in the exhibition design. Partly achieved. ‘I Am The Last Tram’ includes three specific areas with Digital interactive signage. Film footage and audio throughout the exhibition Development of interactive for the Bomber Command and Fleet Air Arm areas is proceeding well. All new exhibitions have been displayed in a manner to enhance and encourage visitor’s engagement. Implementation of an Enterprise Content Management (ECM) System. Achieved. ECM work completed and will be used on new website in September 2011. Explore opportunities to introduce new ‘technology’ methods to communicate information. Achieved. Introduction of 3 interactive kiosks in the “I am the last tram” exhibition and development underway for Bomber Command and Fleet Air arm. Exhibition signage will: Include the human interest story as well as the technical information. When signs need to be replaced or upgraded they will be reviewed. Achieved. Interactive kiosks for Bomber Command and Fleet Air Arm include human interest stories. Signs reviewed including Aviation Display Hall signs. 60 Ensure that the customer experience delivery opportunities are incorporated in the planning, design and implementation of all new exhibitions. Touring exhibitions will support education programmes and holiday experiences. Develop, maintain and communicate the exhibition plan for the upcoming two years. The two year exhibition plan will form the basis for internal exhibitions. Two touring exhibitions will be sourced. Continue to provide updates on upcoming exhibitions and displays to all teams within the Museum. Partly Achieved. Science Road occurred. show Partly achieved. The Board approved the recommendation to only have one touring exhibition to focus on developing ‘in house’ exhibitions. Partly achieved. Two new major projects have impacted on exhibition planning however formalised communication in relation to exhibitions, via the communications meetings, has supported the effective communication of exhibition development. KEY Achieved or Exceeded Partly Achieved 2.2 Care of our People Not Achieved One Team One Plan The effectiveness of MOTAT will be determined by the commitment and team work of all MOTAT people. The maturing of the Museum’s people care processes supports MOTAT’s ability to achieve its objectives. Continuing to build upon the sound foundation that was achieved through the development of a MOTAT specific competency framework, straightforward practical people care policies and transparent and fair HR processes that provide clarity and shared expectations. The Museum continues to strive to be an employer of choice. This will be achieved through the following long term strategies: Continuing to develop and maintain best practice policies and procedures that support an organisation wide focus of people development. Proactively develop and maintain effective relations with external organisations to support the long term objectives of the Museum. HR working alongside teams to support the development of roles that are actively involved in bringing the Museum experience alive for the customer through storytelling and customer interaction together with sharing and building of knowledge in relation to the care of the Museum’s extensive collection. Review and on-going monitoring of attraction and retention strategies for all MOTAT roles. 61 Action Implementation of HRIS to more effectively manage all people data ensuring high level of data integrity and quality, value add reporting. Target Implementation of the HR Self service module. Achievement Achieved. Evidenced by roll out to all employees. Continue to support the practical application of the competency framework in the day to day operation of the Museum. Competency framework incorporated in the day to day HR operation including recruitment, performance and individual development programme. Achieved Evidenced by all Annual performance reviews including Accountability and Team Work. Work with Museum Experience teams to develop roles and skills specifically to provide lively and engaging customer experiences. Support Museum Experience related roles that directly interact and engage with the customer on a day to day basis. Achieved. Kia Ora Mai Training undertaken. Support Museum Experience related roles and increase their participation in providing an interactive experience for the customer through storytelling and making the Museum come alive. Achieved. Museum Experience and Marketing teams prepared supporting resources for ‘I Am The Last Tram’. Working with Museum Experience in the development of the tea exhibition. Expand the customer experience responsibilities of all roles within the Museum to ensure a comprehensive quality experience to the customer. Develop roles across the wider Museum team to draw upon at peak times to expand the capability of the MOTAT team to deliver a quality customer experience for all MOTAT customers. Achieved. Kia Ora Mai Training. Customer orientation ethos to be actively supported through all HR processes. Ensure all new MOTAT people continue to be included in the induction process. Achieved. Individual and group orientation sessions – evidenced by orientation morning agendas. Ensure all departing staff are invited to participate in the Exit Interview Survey. Achieved. All departing employees are invited – evidenced by register held by HR of responses Continue to develop linkages that further blend volunteers into the activities of the Museum. Achieved. Existing volunteers taking on hosting roles in the ‘I Am The Last Tram’. 62 Targeted and focused recruitment promoting volunteer opportunities at MOTAT. Support the practical application of safe work practices in the day to day operation of the Museum for all MOTAT people. Identify new volunteer roles or areas where increased volunteer support would benefit the Museum (e.g. Oral History). Achieved. Host roles in ‘I Am The Last Tram’ and also assistance with research. Promote MOTAT as an attractive volunteering option. Achieved. Evidenced by volunteer opportunity footage, onsite advertising etc. Build relationships with external organisations. Achieved. Developed relations with Regional Facilities Auckland and other similar cultural and heritage organisations. Health and Safety objective included in all annual performance reviews for permanent staff. Achieved. Evidenced in all employees Annual Performance Review. Include Health, Safety and Environment Awareness as part of the orientation process for all MOTAT people. Achieved. Evidenced as part of the orientation timetable. Ensure that all staff and volunteers have ready access and use appropriate personal protection equipment. Achieved. Uniform allocation register maintained. Frontline permanent staff and nominated volunteers attend appropriate safety and first aid training. Achieved. First aid training register maintained. 63 KEY Achieved or Exceeded 2.3 Museum Experience Partly Achieved Not Achieved Following on from the integration of our Public Programmes, Customer Services and Education Departments into a more cohesive Museum Experience Team, this year’s plan is a continuation of this approach. An enhanced experience for our customers will come from the quality of the stories we tell - the touch, noise and smell of an operational museum at work all based around our collection. We will challenge our customers on where technology may take society in the future by ‘looking back’ at the past. The Museum has identified the following activities as core business that leverage our collection and bring the Museum ‘alive’ on a daily basis including the use of replicas where responsible use of the original artefact cannot be achieved. Display and operate customer friendly viewing areas in the restoration workshops Daily tram operations with heritage trams operating on special days Education and learning programmes in a style that is ‘fun’ to participate in Interactive hosting Holiday experiences It is through this unique experience that we will build on existing markets and encourage repeat visitation. Action Develop ways in which to encourage an increase in volunteer presence in workshops during Museum opening hours. Target Explore ways to enhance the visibility of restoration workshops for customers, including DVDs. Achievement Achieved. Road Transport, Telecoms and Printing sections visibility increased. Achieve a 10% improved weekly spread of volunteer hours. Achieved. ‘I Am The Last Tram’ hosts volunteer hours are now varied across the whole week. Raise the profile of the Walsh Memorial Library within the wider community. Increase research group promotional visits for external interest groups from five to six. Not achieved. Two external group visits in 2010/11. Research underway into best practice. Identify and carry out oral history interviews. Eight interviews of approx 30 hours of oral history recorded. Achieved. 32.5 hours of new recordings added to the collection. Ensure 100% of all master copies are deposited with Alexander Turnbull Oral History unit. Achieved. 64 Integrate library activities into holiday experiences. Two activities in each of the four holiday periods. Increase attendance Average six children per story levels of pre-schoolers time. to Library-based experiences. Achieved. 8 were completed. Achieved. 6.21 averaged (323 children divided by 52 weeks.) Average ten ‘I Spy’ participants per term week. Partly achieved. Average 7.7 children per term week. Network with school librarians and National Library Schools Services. Library staff to attend at least one meeting in each of the five school regional areas. Partly achieved. The forum changed to now being primarily an online forum in 2010/11. Develop and host a MOTAT sponsored essay competition for senior students. Completion of essay competition. Not achieved. Team refocus decision to not have competition in 2010/11. Continue to address backlog of open-shelf cataloguing. Add 1,000 records to the database representing 8% of the estimated total of 13,000. Achieved. 4,876 records added. Continue to address backlog of archival cataloguing. Add 1,200 records to the database from an estimated 36,000 items. Achieved. 1,213 records added. Add catalogue records to Te Puna National Database. Catalogue 10% of book stock resulting in 60% catalogued in total. Achieved. 87% catalogued in total. Maintain high level of credibility within the education sector. Achieve all LEOTC contract targets for the Ministry of Education. 25,000 students as per Ministry of Education contract. Achieved. 28,074 students in 2010/11. Support and effectively participate within the education community. Host two education ‘reference group’ meetings. Achieved. Host three teacher events. Achieved. 13 events in 2010/11. Remain a sponsor of the Auckland Primary Principals Association. Achieved. Continue development Achieve 4,000 participants. of early childhood programmes. Achieved. 4,131 participants. 65 Provide expertise to organisations as appropriate (e.g. Ministry for Culture & Heritage). All external requests to be given due consideration. Achieved. Including provision of expert advice to Department of culture and heritage on potential steam exports from New Zealand. Provided information on heritage assets valuations to AUT research team. Develop school holiday experiences that stimulate the mind while having fun. Implement four school holiday experiences. Achieved. Achieve 60,000 participants over the year. Achieved. 76,152 participants Identify and develop new opportunities that present MOTAT as an operational museum. ‘Live’ day operates every 3rd Sunday. Achieved. Deliver five themed days that highlight the Collection areas. Achieved. 8 themed events. Consider extending / varying opening hours. Achieved. 3 evening events. Valentine’s Day, Christmas Lights and White Night. Target new customer groups within the community. Increased numbers from each of the targeted customer groups. Achieved. Conduct market research to ensure the demographics and behaviours of our customers are understood, and to assist with developing future strategies. Achieve renewal of Qualmark endorsement. Complete two market research projects. Partly achieved. Internal progress continues but no assessment carried out by Qualmark in 2010/11 as now assessed bi-annually. Achieved. Completed MOTAT and Museums Aotearoa visitor satisfaction research. 66 KEY Achieved or Exceeded 2.4 Site and Environment Partly Achieved MOTAT has two separate sites connected by our heritage tramway. Not Achieved The Museum will always have difficulty as an indoor/outdoor museum subject to weather conditions and site; therefore it is an even greater challenge to present the site and environment in a manner befitting the importance of the Collection. The 2005 Peer Review contained the statement “Improving physical presentation and facilities”. This plan continues the on-going work considered necessary in providing our customers with the best possible facilities and, for our Collection, the best possible display areas. The growth of customer numbers over recent years requires constant upgrading of our facilities in order to improve what are presently minimum standards. Customer numbers continue to peak during weekend and holiday periods causing pressures on existing facilities to be managed. Aviation Display Hall - MOTAT is home to New Zealand’s most unique and historic aviation collection. MOTAT volunteers have restored and rebuilt aircraft that have been significant in the history of New Zealand aviation. Many aircraft that served New Zealand in war and peace are housed outside and the need to preserve these treasures for future generations became the basis for the Aviation Display Hall project. In providing a new building to provide protection from the marine environment this collection will be conserved, more appropriately housed and exhibited. This will also provide an opportunity to tell the story of aviation’s significant contribution to the development of New Zealand. Action Update and maintain museum grounds. Continuation of building and facilities upgrade programme. Regular meetings with Auckland Zoo, TAPAC, local Iwi and Western Springs College to discuss joint solutions to common issues i.e. parking, marketing. Target Positive visual appearance. Achievement Achieved. Maintenance schedules in place. Complete all approved projects. Partly achieved. All budgeted building and facility upgrades completed with the exception of the rail shelter which was under construction. Complete signage implementation strategy. Achieved. Completed the building naming and gate numbering, the perimeter arrows and progressively removing the blue and gold instructional and directional signage. Meet quarterly and explore joint activities with precinct neighbours Achieved. Regular meetings held regarding Western Springs precinct security and site use meetings. 67 Liaise with Super City governance structure regarding outcomes from the ‘heritage tramway within the Viaduct precinct’ initiative. Achieved. Assisted Auckland Regional Council with Wynyard Quarter tramway. Effective management Achieve Key Result Areas set of Security Services out in contract. contract. Achieved. Effective management Ensure compliance with the of internal security security policy as set out in the policies. Management Manual. Achieved. Regular review meetings held. Effective management of Disaster Recovery Plan. All sections of the Museum are fully aware of procedures set out in the planning document. Achieved. Aviation Display Hall Progress the construction of the Aviation Display Hall (Stages Two and Three). Achieved. Practical completion reached in June 2011. KEY Achieved or Exceeded Partly Achieved 2.5 Sustainability Not Achieved MOTAT acknowledges and appreciates the support and commitment made by Auckland’s seven City and District Councils. The Museum will continue to deliver value to both ratepayers and residents within the new Auckland City organisation. In doing so, this year’s Annual Plan continued in the direction of balancing traditional museum values together with on-going business improvements. We recognise that with significant customer growth will also come an increase in volume related and maintenance costs. ‘Sustainability’ is reflective of both financial and environmental factors. Financial sustainability comes by growing the business. In this approach the new terminology continues to be used throughout the Museum. Visitors become customers, Public Programmes has become ‘Museum Experience’ and Customer Services have become ‘how’ we achieve this experience. Our customer proposition will be through our Heritage Collection and displays, our learning environment through innovative and thought provoking programmes, and finally our relevance by sharing this with our community. Environmental sustainability can be demonstrated at MOTAT in both a tangible way such as innovative water conservation initiatives but also in thought provoking ways by looking at our history. Why did certain machines become obsolete? Is steam the way of the future - again? How can new modes of transport be developed given our fast depleting fossil fuel resources? 68 Action Implement department business plans. Target Increase customer numbers to 250,000. Achievement Achieved. 267,315 customers. Including 5% tourists. Partly achieved. 11,652 tourists (4.4%) – (8,378 tourists in 09/10). Increase MOTAT Mates sales to 2,700. Achieved. 2,968 MOTAT Mates Achieve Annual Pass renewal rate of 20%. Achieved. 1,021 (34.4%) renewals. Review existing and Increase sundry income revenue develop new revenue by $10,000. streams. Completed prior to Review admission commencement of Summer prices. Holiday Experience. Support community and charity events with ‘Mobile MOTATs’. Achieved. Review merchandise channels. Achieved. Attended gift fairs during the year, providing an opportunity to review existing merchandise and suppliers. Increase shop profitability by 5%. Achieved. Generate $25,000 from functions. Achieved. $28,700, 28 functions. Identify and generate $100,000 from commercial opportunities. Free admission days. Partly achieved. Increase of $3,434. Achieved. $112,807 Review the free admission strategy for Council ratepayers initiated in 2007. Achieved. Free entry period offered to 6 council areas. Continue the (Free) ‘Senior Day’s’ initiated in 2009. Achieved. Golden Days senior citizen promotion from 1 April – 31 May, with 1,218 seniors taking up the offer. At least one in each Council area. Partly Achieved. 14 Mobile MOTATs, decision to prioritise other collection tasks in 2010/11. Provide free / ‘pro bono’ use of Achieved. facilities to not for profit special interest groups. 69 Actively participate in the community’s Rugby World Cup 2011 planning. Plan in place to maximise Museum’s involvement in Rugby World Cup year. Achieved. Successful with funding ‘Kiwis Can’ October Holiday Experience on REAL NZ Festival website (official Rugby World Cup non-game event website). Entered into advertising contracts to promote MOTAT during Rugby World Cup. Implement best practice sustainability initiatives. Improve on 40% Qualmark for Responsible Tourism Operations. In October 2008 the MOTAT Board adopted the Institute of Directors policies and best practices as its guiding principles. The MOTAT Board will operate the following subcommittees: Audit; Fundraising; Project Control Group and Remuneration. Achieved. Develop the relationship with the Territorial Local Authorities and individual Councils. Partly Achieved. Auckland council and RFA relationships now established. Develop the relationship with the MOTAT Society and encourage it to set out its objectives and areas where it can assist the Museum. Board established a subcommittee to work with the MOTAT society. Conduct an internal review/self assessment for each Board Member. Not achieved. Develop strategic bi-cultural plan document. Achieved. Continue to develop and strengthen links with local Iwi to identify ways for future co-operation. Partly achieved. Unable to improve the rating as Qualmark assessment is now carried out bi-annually. 70 71 72 In Appreciation The ratepayers of Auckland via the Auckland Council contribute significantly to the operations cost to maintain, operate and develop MOTAT. The Council interest in MOTAT is managed ni Regional Facilities Auckland an Auckland Council Controlled Organisation. The Museum is grateful for the support and advice provided by the members of Regional Facilities Auckland who approve the annual museum levy. 73 TEAM MOTAT MOTAT BOARD Paul Bayly Tom O’Connor Chris Chitty James Doughty Giles Ellis Ian Hambly John Mounce Neil Reid Ross Sharp John Syme Brian Henshall Heather Adams Leslie Adams Peter Allen Constance Anderson Phillip Anderson Desmond Andrews Ben Andrews David Annan Gordon Armstrong Noel Ashley Tutau Atiau Lynette Auckram Michael Austin Vernon Balance Elaine Baldwin Anthony Barton Michael Beck Ken Beckett Janet Beech Andre Begunk Ann Bell Graham Bell Grant Bell Mac Bettjeman David Blundell Roger Boud John Brewin Christina Brooke Clarence Brown Debbie Brown Kyle Brown Warwick Brown Colin Buckwell Doug Bunting Peter Burch Belinda Burgess Cameron Bunrs Katie Burson Lydia Butler Peter Butterworth Peter Cairncross Kenneth Camel Chris Cameron Stewart Capon Kerry Carter Clifford Cashmore David Cawood Christopher Cayzer Maurice Challinor Simone Chalmers Albert Chan Elise Chan Leyton Chan Vincent Chan Mary Chantry Edward Chave Lisa Chen Malcolm Cheyne Graeme Choat Michael Chong Jamie Christensen Brian Claney Sarah Clapson VOLUNTEER COLLECTION MANAGERS DEPARTMENT LEADERS Chairman Deputy Chairman Board Member Board Member Board Member Board Member Board Member Board Member Board Member Board Member Secretary John Clifford Whitney Cochrane Wilhelmus Coenradi Grant Cole Sheila Coltman Alan Coombs Mark Cooper Tim Cooper Pat Corkery Tom Cotter Reginald Coxell Richard Croker Laurie Cross Nigel Cruse Philippa Cumming Dale Cunningham David Cunnigham Roger Curl Alan Curtis Ian Curtis Jordan Curtis Steven Day Robert Deacon Ronald Dickson Vincent Dirks Andre Djoulai Wendy Donald Carissa Donnan Earle Douglas John Dukeson James Duncan Graham Dyer John Dykes Paul Eaton Wailin Elliott Bryce Ellis Leonard Ellison Jim Ellyett Mark Evans Terry Farrell Kenneth Fleet Thomas Flexton David Foster Robin Foubister Bill Fox Kirsten Fraser Deryck Freeland Andy Freer John Freke Richard Frewin Howard Fullbrook Philip Furner Ray Gager Gaynor Gallaher Patsy Gellatly Claire Gellatly Edmund Gibson David Gilbert Kelly Gilbride Richard Gillet Juliet Gilmore Graham Godbeer Ross Goldsworthy Jeremy Hubbard Derek Grieve Warwick Nicoll Peter Elderkin Robyn Winks Kaye Jensen Dr Sandra Engl Craig Godfrey Deanna Wharton Caroline Foster-Atkins Paul Swift Emily Gordon Paul Gourley Shona Gow David Graham Les Graham Robert Graham Ken Green Ian Greig Bruce Grenville Russell Grey Don Guthrie Theresa Hackett Fred Hadwin Des Hall Matthew Hall Walter Halliwell Brian Hambly Donald Hamilton Chris Hammond Frank Hannay Andrew Hanson David Harvey Donna Hatch Neville Hay Barrie Hendricksen Kim Heppner George Hiam Garry Higgins Ted Higgins Bruce Hirtzell Graham Hogan Samuel Hoh Andrew Holemby John Holland Erik Holst Megan Horton Dexter Howard Lynne Hunger Rex Hurley Megan Hutching Toby Hutton Glen Ingram William Irwin Brian James Evan James Michael Jarka Kaye jensen Jared Johanson Bruce Johnson Allen Jones Brent Jones Nicole Jones Wendy Jones Eric Judd Graham Judd David Kannu Anthony Katterns Andrew Kennedy Shaan Kesha Mark Kilpatrick Austin King Marion King-Hazel Irene Kingwill Museum Director Manager Museum Operations Fundraising Manager Finance and IT Manager Exhibition & Planning/HR Manager Museum Experience Manager Colection Manager Museum Environment Manager Marketing Manager Library Manager Education Manager Cyrus Kiss Barry Kraack Colin Lambert Murray Lane Don Larsen Bruce Lawson Grahame Leafberg Don Legg William Leizerowicz David Lennard Sarah Lovatt Anna Loveys Dennis Lowden Clive Lye David Lye Brian Lyes Michael MacDowell David Maciulaitis Aaron Mackesy Jack Maddox Bruce Mai Ken Mardle David Martin Dennis Marwood Eli Mathtewson Andrew McCartney William McCartney Gary McGorrery Ken McGrath Dean McQuoid Lynne Melton Cole Mendoza Tony Messenger Ian Mison Nicola Mitchell Mary Molloy Roy Montrowe Lex Moodie Campbell Moorhouse Kinjoji Nasau Kenneth Newland Alethea Nichols John Nicholson Blake Noble Jennifer Northover Agnes Nun-Toon Tanya O’Callaghan Graham O’Keffe Denis O’Ryan Paul O’Ryan Don Olliff John Olsen John O’Neill Shelley Osborne Kinnon Pang Albert Parrington Leslie Parsler Shane Parsons Stuart Parsons Theresa Parsons Clinton Pearce Ronald Pearce Sylvia Perez Norm McKelvey Lyndsay Whittle John Walker Matthew White Ken McGrath Graham Anderson Brian Hambly Austin King Ken Pointon David Crozier Colin Zeff Barry Phillips Grant Philpott Amiria Pihema Williams David Pitt Gregory Pittams Andre Pointon Jonathan Pote Oliver Pownall Bruce Pullar Rebecca Quansah Graeme Quayle Martyn Radford Ken Ramsay Grant Reay Rob Reece Owen Reeve Karne Reeves Neil Reid Matthew Rew Darian Rhodes Lalani Rimington David Robb Barry Robert Dave Ronson Brian Rosenfeldt Mark Rosney Allan Rudge Naimesh Rupa Milton Sarson Jim Savage Jacinta Scadden Taryn Scott Andrew Searle Peter Selby Phillip Seward John Shapcott Anna Sheaff Mary Shorthouse Cheuk Sang Shum Jennifer Simpson Terry Simpson Phil Small Kem Smart Alex Smith Martin Smith Michael Smith Ray Smith Wayne Smith Nicholas Smythe Paul Spearpoint Brian Stanish Jess Stanners Rex Stanners Elizabeth Steiner Les Stenersen Nicole Steven Ian Stewart Norman Summers Jim Swabey Henry Swan Cliff Tait Sylvester Tan John Tarbuck Aviation Bus Fire & Emergency Military Printing Rail Road Transport (interim) Steam Telecommunication Trams Alan Taylor Douglas Taylor Nicholas Taylor Steve Taylor Warren Taylor Marie Thomas Laurie Thompson Shivangi Topiwala Edgar Tredrea Kerry Turner John Tutchen William Tweed Harry van der Vossen John Van Duivenboden Holly Wade Mark Wade Denis Wadsworth Jamie Wagner Peter Wallker Dugan Walker Ross Walker Stacey Ward Don Webb Deanna Wharton Cassandra Wheeler Peter Wheeler Keith White Brent Whiteley Thomas Whyte David Wighton Karol Wilczynska Bruce Widl John Wilding Ian Wiley Graeme Wilkinson Ellen Williams Keith Williams Nicole Williams Rhys Willaims Richard Williams Ron Williams Kenneth Willis Ross Wilmoth Lyndsay Wilson Ronald Wilson Jocelyn Windsor Megan Wishart John Wolf Keith Woodward Ken Wright David Young William Zhang
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