Remote User Testing

Remote User Testing: Why Face
to Face Testing Is No Longer
As a developer of websites, apps, and software, we create an awesome user
experience that will provide users solutions to their problems in comfortable and
convenient apps. But to provide impeccable user experience, we need to have real
users test our apps and software. In order to gauge real user experience and make
improvements as soon and as much as possible, we need a group of random but
targeted individuals to try our software and apps. User testing started with real
persons trying out the apps under the supervision of the developers; now, remote
testing is taking over the world of usability testing. Why? Let’s find out.
User Experience Maximized in Comfortable Environment:
Users will be able to have an authentic feel of a particular app or software if they
are in the comforts of their home. No valid research can be done if a user's testing
the product or service is not in a familiar and cozy setting. To be able to measure
real-life user experience, it is best to resort to remote user testing to provide users
the benefit of testing these products where they can be themselves and totally
relieved of all pressure.
International Audience Broadens Possibilities:
It is tough to find a diverse community in a short period of time in the same locality
especially if you belong to a small town. If you want others to experience your
products and services as best fit possible, the best way it to do remote user
testing. It allows you to get feedback from your real target audience.
Random Testing for
Experience Opinion:
When you do random testing, you get 21% more honest feedback, criticisms,
opinions. If you put users in the same setting trying to test their app, their opinions
may affect each other compelling other users to alter their feedback. If you let
remote users test your product, you get an individualized opinion, feedback, and
Face to Face Testing Yields Erroneous Research Results:
As mentioned when you put a group of people together to test an app, there is the
tendency that users will engage in conversations about your app. These
conversations become an exchange of information as well as opinion resulting in
other users affecting the thought process and opinions of others. Instead of getting
accurate results, you may end up having to repeat the entire process.
Flexible Testing
To get the best results, let remote users from various parts of the world or different
parts of a certain area or country to try your app or software. As developers, most
of our goal leads to worldwide expansion and the earlier you set your app to cater
to a racially or diverse group. This yields better research results allowing you to
make changes accordingly.