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PRINTED ON PARTIALLY RECYCLED PAPER • 4.11-CH-08-00402 • UPDATED APRIL 2011
For Your Child’s Hospital Stay
INSIDE
For the Parents
Dear Parent,
I would like to thank you for choosing UCSF Benioff Children’s Hospital for your child’s
medical care. During your child’s stay with us, he or she will receive the highest quality
medical care available from our dedicated and compassionate staff. We are proud to
be one of the nation’s best hospitals and we hope that our professionalism and expertise
will be felt by each and every family who has a child being treated here.
We realize that hospitals can sometimes seem overwhelming, especially when your child
is ill. This guide was developed to help you prepare for your child’s hospital stay, to
inform you of all the services and facilities we offer and to make your child’s stay with
us as smooth and comfortable as possible.
Our exceptional doctors, nurses and other health care professionals all work together
to bring your child the very best care possible. We realize that in today’s health care
environment, parents have many choices for their children’s medical needs. It is our
goal to meet your needs with a level of customer service that matches the world-class
medical care your child receives at UCSF Benioff Children’s Hospital.
Sincerely,
Mark R. Laret
Mark R. Laret
Chief Executive Officer
UCSF Medical Center and
UCSF Benioff Children’s Hospital
1
Welcome
About this guide
This booklet is designed to help you and your family prepare for your child’s hospital
stay. Before your child’s arrival at the hospital, please take some time to read this
information, discuss it with your family and friends, complete the medication list on
page 28 and bring it with you when you come to the hospital. If you have any questions
about your child’s admission, please call Admissions.
About our
hospital
Familycentered care
Admissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1553
UCSF Benioff Children’s Hospital is recognized as a leader in pediatric medicine, known
for compassionate patient care as well as innovative and advanced technology. Our
expertise covers virtually all pediatric specialties, including cancer, heart disease, organ
transplantation, orthopedics, neurosciences and special services for mothers and their
babies. As a teaching hospital, we provide special services not available at community
hospitals. We are ranked by U.S. News & World Report as one of the best pediatric
programs in the West and one of the top 10 hospitals in the nation. Our doctors not only
have access to the latest technologies, they are often the ones who develop them.
The caregivers at UCSF Benioff Children’s Hospital work together with families to create a
healing environment and provide the best care for hospitalized children. This partnership
between families and health care providers is based on the realization that everyone’s role
is important and that what we do together is greater than what any of us can do alone.
We consider the patient’s best interests
as the foundation of our practice.
We strive to consider the individual
needs of each patient and family.
We provide developmentally appropriate
support to brothers and sisters.
We are dedicated to establishing and
maintaining trusting relationships with
patients and families.
We are committed to providing information and education to families.
2
We strive to create a physical
environment that supports the needs
of families.
We support, whenever possible, families
being together during the hospital stay.
Our Family Advisory Council gives
families a voice in decisions that affect
patient care and family experiences.
For more information on the Family
Advisory Council, please call the Family
Resource Room.
Family Resource Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1410
Table of Contents
Preparing for
Your Child’s Stay
Scheduling your child’s admission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Your health insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Parking, hospital locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
What to bring to the hospital, Lodging for families . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4
4
4
5
During Your
Child’s Stay
Visiting and family participation, Patient rooms, Patient Room Service . . . . . . . . . . . . . . . . . . 6
Environmental sustainability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Cell phones, Wireless devices, In-room telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Your Child’s
Health Care Team
Doctors and nursing staff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 & 9
Other team members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Child Life Services
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Marie Wattis School, Sibling support, Specialty rooms, Volunteers . . . . . . . . . . . . . . . . . . . . 11
Safety Tips
Your child’s safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Special Services
Special needs patients, Notary services, Interpreting services, In-room patient education . . .13
Family Amenities
Family Resource Room, Food services, Showers, Breastfeeding rooms, Diaper changing . . . 14
ATM/banking services, Information and resources, Gift shop, Website, Other services . . . . . 15
Volunteer Services, Patient mail, Spiritual Care Services, Patient Relations . . . . . . . . . . . . . 16
Your Child’s
Privacy & Rights
Patient privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Patient rights and responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
If Your Child Needs
an Operation
Meeting a pediatric surgeon, Insurance, Before the operation . . . . . . . . . . . . . . . . . . . . . . . . 18
Preparing for your child’s operation, If your child is already in the hospital,
Blood Center, The day before the operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
The day of the operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
After the operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Preparing
Your Child
Talking to your child . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 & 23
How you can help, How to help brothers and sisters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Preparing to Leave
Discharge planning, Discharge checklist, Patient survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Phone Directory
Important phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Maps and Directions
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 & 27
Medication List
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
3
Preparing for Your Child’s Stay
Scheduling your
child’s admission
Before your child is admitted to the hospital, an admissions counselor will call you to
provide important information regarding your child’s hospital stay and answer your
questions. Your child’s doctor also may schedule routine medical tests, such as
laboratory tests or X-rays, prior to your child’s hospitalization. Other routine tests may
be performed on the day of your child’s admission.
Your health
insurance
Before scheduling your child’s admission, your child’s doctor’s office gets approval
from your insurance company. An admissions counselor will call you before your child’s
admission to review your insurance benefits. You also will be contacted if any payment
will be due at the time of your child’s admission. UCSF Benioff Children’s Hospital will
bill your insurance company directly. You will be billed for any part of your child’s hospital
fees not covered by your insurance company. If you have any questions or financial
concerns, please call Financial Counseling from 9 a.m. to 5 p.m., Monday through Friday.
Parking
Admissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1553
Financial Counseling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1966
Parking in the eight-level UCSF parking garage (see map on page 26) is $3.50 per hour,
$28 daily maximum. This garage is open 24 hours a day. There are two garage entrances
– one on the north side of Parnassus Avenue and another on Irving Street and Second
Avenue, just east of Third Avenue.
There is another garage located at 350 Parnassus Ave. This garage is only open Monday
to Friday from 6 a.m. to 10 p.m. The fee is $4 every 30 minutes, $22 daily maximum.
Metered street parking is very limited in the neighborhood and restricted to two hours in
most areas. Please be aware of posted signs to avoid ticketing and towing. Families are
encouraged to arrange rides to and from the hospital to avoid parking costs.
UCSF Benioff Children’s Hospital offers complimentary parking for disabled patients with
a valid handicapped placard. Simply ask at your child’s UCSF physician’s office or any of
our information desks. Present the validation card and your handicapped placard as you
exit the garage.
Hospital
locations
UCSF Benioff Children’s Hospital offers medical care at its Parnassus Heights site as
well as several other locations (see map on page 27). In addition to our San Francisco
sites, we have outreach clinics throughout Northern California and beyond, where we
partner with other doctors and hospitals to provide patient care. See the list of all clinics
by visiting our website at www.ucsfbenioffchildrens.org/outreachclinics.
4
Patient Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (888) 689-UCSF [8273]
What to bring
to the hospital
Freshly laundered/cleaned belongings from home may help your child feel more
comfortable while in the hospital. Some items you may want to bring with you include:
Pajamas, robe and slippers
A favorite blanket, pillow or stuffed animal
Music, toys, pictures of family and friends
Medical devices such as hearing aids, communication devices, crutches and
wheelchairs
A telephone calling card for long-distance calls since toll calls cannot be charged
to your hospital bill
Money for food and parking
Cell phone chargers
Please note:
Please label all items with your child’s name
Please do not bring valuables such as jewelry or large sums of cash
Valuables brought to the hospital must be sent home with another family member or
stored in a safe in the UCSF Benioff Children’s Hospital security office
Please be aware that we cannot assume responsibility for the loss of items that are
not deposited in the safe
Bring a list of your child’s current medications; do not bring the medications to
the hospital
Lodging
for families
Security Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 885-7890
As part of our commitment to family-centered care, we make every effort to provide
opportunities for parents to remain with their children while in the hospital.
Accommodations may be available for one parent to stay overnight. You will be able
to sleep either in your child’s room or in a nearby sleep room for parents. Your sleeping
area may be shared with other parents. There is little storage space for parents’
belongings, so please bring only one small suitcase.
When babies and children are in the hospital for more than a few days, we make every
effort to arrange for families to be housed nearby in facilities such as Koret Family House
and Ronald McDonald House, or in a local hotel or guesthouse. Social workers will do
their best to assist you with housing. Please contact the family resource coordinator for
housing assistance. Information on lodging can be found at
www.ucsfbenioffchildrens.org/accommodations.
Family Resource Coordinator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-2016
5
During Your Child’s Stay
Visiting
and family
participation
Parents are especially important to their children during hospitalization. You are
encouraged to visit at any time and participate in your child’s care to the extent that
you feel comfortable. We consider immediate family to be the most important members
of the health care team and we make every effort to support and encourage family
participation in their child’s care. In the interest of protecting the privacy, safety and
health of your children, all visitors are screened and will receive a visitors badge.
Between 8:30 a.m. and 8 p.m., all visitors must check in at the greeter’s desk in the
elevator lobby on the patient’s floor. After 8 p.m., visitors must check in with the unit
coordinator upon arrival in the patient care area. We ask that all visitors who have a
fever, cough, sore throat, diarrhea or vomiting do not visit until they are well. At times
of widespread flu or other infectious disease activity in the community, we may restrict
younger visitors to protect our patients, their families and our staff. Please ask your
child’s nurse for guidelines that apply to your child’s unit.
Siblings of all ages are encouraged to visit. There may be times when visiting is limited.
There is no supervision available for visiting children, including siblings, so you will need
to make arrangements for their supervision.
Patient rooms
Our patient rooms were designed with children in mind and UCSF Benioff Children’s
Hospital has both private and semi-private rooms. Rooms are assigned depending on
availability and patient needs.
Children take comfort in having a family member close by at all times. We have space
for one parent to “room in” with his or her child in general care units. Other sleeping
arrangements can be made for parents of children receiving intensive care.
Patient Room
Service
Our patient meal program is called Room Service because, just like a hotel, we offer you
the ability to choose what you want, when you want it. Your child’s doctor will order the
appropriate diet for your child, based on his or her condition, age and medical needs.
Room service is available between 7 a.m. and 8 p.m. When you receive your child’s
personalized Room Service menu, simply call 3-1345 to place your order, and within 40
minutes, the food will be at your child’s bedside. You may also place orders for delivery
the following day. If you have made selections for your child that are restricted by the
doctor, the diet clerk will assist you in making appropriate choices. There is no charge
for this service for pediatric patients and new mothers.
Please let us know if your child has any food allergies or food intolerances so that we
can better serve you. If you have special requests or wish to bring food from home,
please check with your child’s nurse. For your health and safety, there are guidelines
for storing food brought from outside the hospital.
6
Environmental
sustainability
efforts
UCSF has a robust sustainability program to ensure that we use the most environmentally
safe processes to benefit the community’s air and water quality. We are making all
attempts to reduce waste and recycle by asking staff, patients and visitors to observe
patient room recycling signs. In addition, we have eliminated certain chemicals found in
plastics, such as DEHP, to ensure the safety and health of our patients during their stay.
Our food service strives to serve food products that are free of pesticides and added
hormones. We compost almost all of our food waste and paper goods and ask for your
support in all of these efforts.
Cell phones and
wireless devices
Use of cellular telephones and wireless communications devices (PDAs, wireless network
computers, etc.) is permitted in most areas of UCSF Benioff Children’s Hospital, except
in specific patient-care areas. Signs are clearly posted in areas where the use of these
electronic devices is not permitted. Also, cell phones and other wireless communications
devices must be turned off when within one foot of any electronic medical device in the
hospital. As a courtesy to others, please limit your cell phone use, speak in a low voice
and set the ringer to vibrate or low. To protect the privacy of others, you may not use
camera phones or other cameras to take pictures within the hospital without the consent
of those being photographed.
In-room
telephones
Telephones are located at each bedside, except in critical care areas. Incoming calls can
be received from 7 a.m. to 10 p.m. You may place outgoing calls at any time. If you need
a TTY or other assistive device, please let your child’s nurse know.
Local calls
Calls within the 415 area code are free of charge – Dial 9 + seven-digit local number
To reach the hospital operator
Dial 0, then press 0 again at the automated prompt
To reach a toll-free number
Calls to 800, 888, 866 and other toll-free area codes are free of charge
Dial 9 + 1 + 800 + seven-digit number
Long-distance calls
Charges for calls outside the local area (415) are based on time of day, location called,
duration of call and payment method. You can charge your call to:
A calling card from your long-distance carrier
American Express, Diners Club, Discover, MasterCard, Visa, etc.
A third party (e.g., your home telephone number)
Long-distance calls within the United States
Dial 7 + 0 + (Area Code) + seven-digit telephone number
Long-distance calls to an international location
Dial 7 + 0 + 0, then enter the international phone number (starting with 011)
as instructed by the automated prompt
Calling cards are sold at our gift shop in the Hospital lobby, near Elevator M.
All long-distance services are provided by AT&T.
7
Your Child’s Health Care Team
The people
on the health
care team
Doctors
Your child is cared for by a staff trained to meet the special needs of children and their
families. Our philosophy is to care for the whole child, including his or her physical,
emotional, developmental and social needs. Your role as parent or guardian is crucial in
helping to restore your child’s health. The following are members of the hospital team.
Your child’s doctor, sometimes referred to as an attending physician, is responsible for
managing your child’s care. If necessary, your child’s doctor may consult with other
specialists. Since UCSF Benioff Children’s Hospital is a teaching hospital, your child’s
doctor will work together with fellows, residents and medical students who may also see
your child. As a result, you receive the benefit of having a number of doctors working
together with shared concerns for you and your child’s well-being.
Attending physicians are members of the team who determine and supervise your
child’s medical care. Attending physicians also teach other doctors to care for children.
Your child will be assigned an attending physician. They change periodically, so please
ask your nurse or doctor about the scheduled rotation of doctors on your child’s unit.
Fellows are doctors who have completed their residency training and are now receiving
advanced training in a pediatric specialty. Fellows work with an attending physician to
provide your child’s care. Fellows help teach interns and residents under the guidance
of attending physicians.
Residents and interns are doctors completing training in pediatrics. They work under
the guidance of attending physicians and fellows to provide your child’s care.
Nursing staff
Our nursing staff coordinates and provides care for your child and works with you in
healing your child. All of our nurses have received special training in caring for children
and their families. Nurses at the children’s hospital can be easily identified by their royal
blue scrubs featuring an embroidered logo.
Charge nurses are responsible for overseeing the nursing care on your child’s unit
during a shift.
Clinical nurse specialists are registered nurses with advanced education in special
areas. These nurses help coordinate your child’s care and can teach you special skills
to care for your child.
Nurse practitioners are registered nurses with advanced education in special areas.
These nurses have training and skills in assessment, diagnosis and managing health
needs in their specialty areas.
Patient care managers are responsible for supervising all nursing care on every shift
on your child’s unit.
8
Nursing staff
(cont.)
In addition to our nursing staff, other health professionals help to ensure that
your child receives the highest quality care.
Patient care assistants are trained to help nurses care for your child. They work
under the supervision of a nurse and provide routine care activities, but they are
unable to give medications.
Patient support assistants help units stay clean and equipped.
Unit coordinators provide clerical support, directions and answer questions.
Other team
members
Child life specialists are experts in child development. They specialize in working with
children and adolescents, helping them adjust to and understand the hospital environment.
Case managers coordinate follow-up care in preparation for your child’s discharge
and can help identify support services in your hometown area.
Pediatric echocardiographers perform a non-invasive test using ultrasound,
allowing the doctor to see how the heart’s chambers and valves are working.
Interpreters provide patients and their families, as well as the health care team,
with interpreter services for all languages, including sign language. If you need an
interpreter, please tell your child’s nurse.
Lactation specialists help mothers and babies breastfeed. If you have questions or
concerns regarding breastfeeding, please ask your child’s nurse to contact them.
Nutritionists offer guidance on nutrition to help your child grow and heal. Please
contact your child’s nurse for consultation with a nutritionist.
Pharmacists fill prescriptions ordered by the doctor and provide important
information about your child’s medications.
Radiology technologists perform X-rays, ultrasounds, CAT scans, MRI scans and
other tests to help the health care team treat your child.
Social workers provide counseling, information, referrals to community agencies and
emotional support. They can help decrease stress and guide you and your family
during your hospital stay.
Spiritual Care Services staff are available for your family’s emotional, spiritual and
religious needs. The Meditation Room is available for patients and families who would
like a quiet place for meditation and prayer. It is located in the Hospital on Floor 1,
near the Information Desk.
Therapists are available in the areas of occupational, physical, respiratory and speech
therapy to help children adapt to activities of daily living, breathing and speaking.
UCSF Neonatal/Pediatric Transport Team members include nurses, pediatricians
and neonatal nurse practitioners who are specially trained and experienced in caring
for babies and children who need to be transported by ground critical care ambulance
or by air to UCSF Benioff Children’s Hospital.
9
Child Life Services
Overview
Child Life Services helps children and families adjust to and understand hospitalization,
illness or injury, and treatment. Child life specialists and teachers work closely with
children, adolescents and their families to ensure that each child’s developmental,
emotional and psychosocial needs are being met while they are cared for at UCSF
Benioff Children’s Hospital.
Child life specialists are available to help prepare children and adolescents for medical
treatments and procedures. They use age-specific teaching tools such as models, dolls,
medical equipment and pictures to explain treatment and procedures. Child life specialists also help children develop coping strategies like imagery, distraction and relaxation
to reduce anxiety.
In addition to many other supportive services, animal-assisted therapy helps children
through the healing power of the child-dog bond. Our Canine Companions for
Independence dog provides for a soft, mellow and affectionate presence that helps
bridge the gap between home and hospital. Children may visit the dog daily in the
playroom.
Child Life Services offers a number of services designed to make the hospital experience as
positive as possible for both patients and their families. These services include:
Age-appropriate activities
A school program
Therapeutic play, including medical play
Individualized explanations of medical tests, procedures and surgery
Orientation to the hospital through tours and individualized play
Family and sibling support programs
Visits from community groups and celebrities
Holiday celebrations
Animal-assisted therapy
Weekly bingo and other activities on Child Life’s closed-circuit television channel
Education on growth and development, reactions to hospitalization and discharge
10
Child Life Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1203
Marie Wattis
School
Attending class is a normal part of childhood and we encourage children to continue
their learning while in the hospital. UCSF Benioff Children’s Hospital has a classroom
which offers educational support to all inpatient children and their brothers and sisters
who are enrolled in kindergarten through 12th grade.
The school program teachers are credentialed by the California Department of Education
and will coordinate with your child’s school to ensure class requirements are met. They
also can create independent study projects that meet California standards of education.
The teachers work with children in the classroom which is located on Floor 7 near
Elevator L, and also are available to work at the bedside of patients who are unable to
attend classroom programming.
Sibling support
Specialty
rooms
Child life specialists also are available to provide emotional support for brothers and
sisters, to encourage expression of feelings and to increase their understanding of the
hospital environment. Siblings are welcome in all our rooms after receiving a health
clearance and sticker from a nurse.
If your child is unable to attend activities with other children, special times can be
arranged in the following rooms to meet your child’s needs. Please check the schedule
posted in your child’s room for programming hours.
The Barry Bonds Family Foundation Playroom is a safe, stress-free place where
children know they won’t face medical procedures. The playroom offers toys, arts and
crafts, medical play and more for children of all ages and is staffed by child life
specialists and trained volunteers.
The All-Stars Technology Room and Deck, funded by All-Stars Helping Kids, provides
children and adolescents with supervised Internet access and technology-related
activities including video games, as well as creative activities like music and art. The
deck offers children and families a quiet outdoor retreat.
The Teen Lounge is available for patients and siblings 13 years of age and older. It is a
place for teens to participate in activities, listen to music, play video games and socialize
with other teens.
Volunteers
Family Advisory
Council
Volunteers, who are trained by Child Life staff, help supervise play spaces and spend time
with children and adolescents when family members need to take a break. Whether
playing a board game or reading a book aloud, our volunteers help kids feel like kids during
their hospital stay. Parents or staff can contact Child Life Services to request a volunteer.
At UCSF Benioff Children’s Hospital, we value the opinions and suggestions of families
and believe that both staff and family bring unique knowledge, skills and experience to
caring for a child. Our Family Advisory Council gives families a voice in decisions that
affect patient care and family experiences. For more information about the Family
Advisory Council, please contact the Family Resource Room.
Family Resource Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1410
11
Safety Tips
Your child’s
safety
No smoking, please
UCSF Medical Center and UCSF Benioff Children’s Hospital is a smoke-free environment.
As a leader in medicine, our knowledge about the hazards of tobacco use has led us to
set the highest standard in maintaining a safe and healthy environment for our patients
and employees. As a result, UCSF Medical Center and UCSF Benioff Children’s Hospital
have no designated outdoor smoking areas and smoking is prohibited in or on all
UCSF-owned or leased buildings, grounds, parking lots and sidewalks adjacent to the
Parnassus Heights campus. Nicotine dependence treatment services are available to all
patients and visitors, and participation in these treatment programs is encouraged.
Call the Smoking Cessation Hotline to learn more.
Smoking Cessation Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-9298
To protect all of our patients, no one who has a cold, flu, fever or diarrhea, is vomiting,
or has been exposed to a contagious disease should visit the hospital. All health
care workers and visitors who see your child should clean their hands with alcohol gel or
soap and water upon entering and exiting your child’s room. If you’d like to confirm that
our staff have clean hands before they examine your child, it’s OK to ask them. By asking, you’re helping us maintain our high standard of care. Each unit has a brief screening
process for all visitors. Please check in at the greeter’s desk in the lobby as you exit the
elevator on your child’s floor.
Latex balloons are a choking hazard for young children and are not allowed on pediatric
floors. Mylar balloons are acceptable and can be purchased in the gift shop.
All UCSF Benioff Children’s Hospital staff members are required to wear special photo
identification badges with their names, position and assigned department. In addition,
public access to certain areas such as the Center for Mothers and Newborns and the
Well-Baby Nursery is limited to families and staff for those patients. You will be given
more safety information upon your arrival.
Safety is very important to us. We periodically hold fire and emergency preparedness
drills to test safety equipment and educate all staff. If an alarm sounds while you are
here, please stay calm and follow the instructions given by the staff.
The UCSF Police Department and security officers work throughout the hospital and
immediate neighborhoods to keep visitors and staff safe. You may call Security Services
for an escort to your car if you are leaving the hospital after hours.
After 8 p.m., visitors will need to sign in and receive identification badges in the
Hospital on Floor 1 near Elevator M. Badges must be worn at all times while in
the building. Security officers will screen everyone entering after hours.
12
Security Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 885-7890
Special Services
Special needs
patients
UCSF Medical Center and UCSF Benioff Children’s Hospital are committed to providing
patients and visitors with reasonable accommodation and access to our facilities,
services and equipment regardless of any disability. We provide assistance to help meet
communication and physical access needs. If your child's hearing, speech or sight is
impaired, or your child has any other disability, or if you require any special assistance,
please let your provider, nurse, or a member of the Patient Relations staff know. TTYs
are available for hospitalized patients who need them. Public payphones with TTYs are
available in the Hospital lobby payphone areas and in Millberry Union at 500 Parnassus
Ave. At UCSF Medical Center at Mount Zion, public payphone TTYs are available in the
main lobby. The hospital also has a 24-hour TTY phone line, which can be reached by
dialing (415) 885-3TTY. Other examples of assistance available include information upon
request in Braille, large print, audio, email and assistive listening systems; accessible
exam tables and scales; big button/Braille volume control; hearing-aid compatible
speaker phones and adapted call systems; visual notification devices (door knockers);
sign language interpreters; and other physical assistance.
Notary services
Interpreting
services
Volunteer Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1196
Notary services are available by appointment for patients with health-related issues.
Patient Relations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1936
Interpreters in many languages, including Spanish, Russian, Cantonese and Mandarin,
are available for you and your child. We also can provide interpreters in American
Sign Language (ASL). If your English is limited or if you or your child are speech- or
hearing-impaired, please ask your child’s doctor to contact us so that we can arrange
for an interpreter to assist you at no cost to you.
In-room patient
education
Patient Relations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1936
Interpreter Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-2690
UCSF Benioff Children’s Hospital provides an in-room patient education video system
that features information on managing many conditions. The videos, featuring topics in
both English and Spanish, run continuously and can be accessed via each hospital
room’s television. The videos run on channel 49 on the hospital’s internal TV network.
13
Family Amenities
Family Resource
Room
Food services
The Moffitt Café and vending machines are on Floor 2 of the Moffitt wing of UCSF
Medical Center. The café is a full-service eatery open from 6:30 a.m. to 7 p.m. daily, featuring an entrée station with daily specials, Grab-N-Go food, gourmet salads, sandwiches,
sushi, made-to-order deli and grill items, and homemade soups plus an assortment of
beverages. The Moffitt Café Express convenience store is located adjacent to the Moffitt
Café. It has Grab-N-Go salads and sandwiches, pastries, and smoothies, and features a
full line of Peet’s coffee, espresso drinks, and iced blended coffees. It is open from 6 a.m.
to 11 p.m. daily. For more information, visit www.moffittcafe.org. Food and beverages
can be ordered and pre-paid for guests using Food2Go at food2go.ucsf.edu and picked
up at Moffitt Café Express. Food vending machines and microwave ovens can be found
near the café and are available at all hours. Vending machines also are available on Floor
5 in the waiting area. Several restaurants are across the street in Millberry Union. Many
other restaurants are nearby on Parnassus Avenue, Irving and Cole streets. The Family
Resource Room on Floor 6 (L-603) has a list of neighborhood restaurants.
Showers
Showers are available for families of children in the hospital. Please bring your own
personal toiletries. Please check with your child’s nurse for the nearest shower facility.
Breastfeeding
rooms
Breastfeeding rooms are located throughout UCSF Benioff Children’s Hospital; please
ask a nurse to direct you to these rooms. Not all sick babies are able to breastfeed.
Breast pump rooms are available for your convenience. Please ask your nurse or
lactation consultant for any equipment, labels or instructions you might need. Freezers
are available to store breast milk.
Diaper changing
14
The Family Resource Room, located on Floor 6 near Elevator L in Room L-603, is a
library of information and resources available for families about health, illness and
coping with hospitalization. The room features a fax machine, computers with Internet
access, jacks for laptop computers, phones and a copier to help families keep up with
the demands of life outside of the hospital. Coffee and tea are available throughout
the day.
Diaper changing tables are available in the public restrooms on Floors 1, 6, 7 and 15.
ATM/
banking services
ATMs are located throughout the campus at:
400 Parnassus Ave., Medical Building 1, Floor 1
500 Parnassus Ave., Millberry Union, Floor B1
505 Parnassus Ave., Hospital, Floor 2, near Elevator M, inside the Café
350 Parnassus Ave., Medical Building 2, Floor 1
Information and
resources
The information desk is located in the Hospital on Floor 1.
Information desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1664
Information and resources about health, illness and coping with hospitalization are
available to families in the Family Resource Room located in UCSF Benioff Children’s
Hospital on Floor 6, Room L-603.
Gift shop
A gift shop is located in the Hospital on Floor 1 near Elevator M. It offers a wide
selection of gift items, including candy, fresh flowers and plants, magazines, books,
toys, greeting cards and phone calling cards. The gift shop is open every day of the
year, including holidays, and all proceeds support patient and family amenities. You also
may purchase a gift over the phone or via email at [email protected] or
visit our website at www.ucsfhealth.org/giftshop. The staff will arrange to have gifts
delivered to hospital patients.
Website
Gift Shop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1845
The UCSF Benioff Children’s Hospital patient website at www.ucsfbenioffchildrens.org
is a valuable resource for information about specific medical conditions, as well as our
doctors and services.
You can also generate and print customized driving directions to help get you to and
around UCSF Benioff Children’s Hospital by visiting the Pathway website at
www.ucsfbenioffchildrens.org/pathway.
Other services
Several services are located in Millberry Union, located directly across Parnassus
Avenue from the Hospital. These include several eateries, ATMs, a florist, the
University’s bookstore, a convenience store, and more.
15
Family Amenities (cont.)
Volunteer
Services
Volunteer Services provides many services to patients and their families, including free
movies to view in-room. Please call Volunteer Services or visit the Family Resource
Room for a movie list.
Patient mail
Volunteer Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1196
During your child’s hospital stay, mail will be delivered to your child’s room each day.
For prompt delivery, please ask your family and friends to address letters and cards with
your child’s name, room number and the words “Patient Mail” on the lower right corner of
the envelope. Mail will be forwarded to your home address after your child is discharged.
Our address is:
UCSF Benioff Children’s Hospital
505 Parnassus Ave., Box 0290
San Francisco, CA 94143-0290
Send a message to a patient by going to the UCSF Benioff Children’s Hospital website at
www.ucsfbenioffchildrens.org and clicking on Contact a Patient.
Spiritual Care
Services
Chaplains representing various faith traditions are available to patients and families
around the clock. To request a chaplain visit, please notify your child’s nurse, or page the
on-call chaplain at the number below. We also have a Meditation Room which is
available to you and your family in the Hospital on Floor 1, near the information desk.
Patient and
Visitor
Services
We know that life can become stressful when you or a loved one enters the hospital.
The Patient and Visitor Services team is committed to making your visit as comfortable
as possible. Contact us with your requests for assistance. Some of the services provided
are: general information; complimentary in-room services for patients; business services;
entertainment, enrichment and shopping information; and special needs information and
referral for visitors.
Patient
Relations
Patient and Visitor Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-9234
Patient Relations provides services to ensure that your experience at UCSF Benioff
Children’s Hospital is a good one. If you or your child have a question or concern about
your stay, please let us know. We suggest that you first discuss your concerns with your
child’s nurse, the patient care manager and your child’s doctor. If your concern remains
unresolved, the Patient Relations staff is available to help you reach a resolution or
provide more information.
16
On-Call Chaplain (24/7 pager) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 443-2273
Patient Relations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1936
Your Child’s Privacy & Rights
Patient privacy
Everyone at UCSF Benioff Children’s Hospital is committed to protecting you and your
child’s privacy and confidentiality in accordance with federal and state and privacy laws
and regulations (such as HIPAA and HITECH). For more information about how we use
and safeguard your child’s protected health information, please refer to the UCSF Notice
of Privacy Practices booklet. Additional copies are available in the Admissions and
Registration areas.
Patient
rights and
responsibilities
Every patient has rights and responsibilities. They apply to all patients without regard to
sex or sexual orientation; gender identity or expression; age; social, cultural, educational
or religious background; language; ancestry, citizenship, national origin or race; color;
medical condition; presence of mental or physical disability; marital status; or the source
of payment for care.
We encourage a partnership of mutual respect between you and your child’s health
care team. We also encourage you and your designated representative to participate in
discussions and decisions about your child’s care. It is our goal to help you understand
all of the options, alternatives, risks and benefits. Please review the list of patient rights
and responsibilities so that you understand both your rights and your responsibilities.
If you have any questions, you may contact Patient Relations.
Patient Relations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1936
17
If Your Child Needs an Operation
Meeting a
pediatric
surgeon
If your child needs an operation, you will be referred to a pediatric surgeon. The
pediatric surgeon will meet with you to examine your child and make a recommendation
regarding surgery. Pediatric surgeons specialize in a particular area of the body. The
physician referring your child to the surgeon will direct you to the appropriate surgical
specialty.
Insurance
Insurance requirement prior to the office visit
Some insurance companies require that your child’s pediatrician obtain an authorization
from your insurance company before your visit with the surgeon. It is your responsibility
to make sure the authorization is issued before your child’s appointment. Office visits will
be rescheduled if authorization is not received by the time of the appointment.
Insurance requirement prior to the operation
The surgeon’s office staff will contact your insurance company for authorization for the
operation, if one is required.
Before the
operation
If your child is scheduled for an operation, he or she will need to have a physical exam to
make sure he or she is healthy enough for surgery. If your child is healthy with no chronic
conditions, we ask that this exam be performed the week before the operation by your
child’s pediatrician or by the surgeon during the pre-surgical clinic visit. If determined
necessary by the surgeon, your child will need an appointment to be seen at the Pediatric
Prepare Clinic for screening by an anesthesia care provider.
The staff in the surgeon’s office will schedule the operation and notify you of the date and
time you need to arrive at the hospital. You also will be instructed about when to stop giving
your child food, liquids and medications. Some operations require a hospital stay and some
do not. The surgeon’s office staff will tell you the anticipated length of the hospital stay,
if needed.
Every effort is made to honor the planned surgery schedule – however, if necessary,
allowances must be made for unexpected or emergency situations. This may result in
delays or, in rare circumstances, cancellations. Please be assured that if your child’s
scheduled procedure/surgery is affected by an emergency situation, we will make every
effort to accommodate you as soon as possible.
Your child’s surgeon or surgical nurse will tell you if any blood needs to be drawn before
the operation and whether this can be done at the hospital or at a lab near your home.
While you are in the surgeon’s office or Pediatric Prepare Clinic, you will be asked to sign
a form consenting to the operation.
18
Preparing for
your child’s
operation
Operations can be frightening for both children and their families. Child life specialists
are available to help ease the anxiety of surgical procedures. If your child is scheduled
to be seen at the Pediatric Prepare Clinic, you will meet with a child life specialist during
the appointment. You can also make an appointment to meet with a child life specialist
by calling (415) 353-1203. If your child is in the hospital, the nursing staff can request a
child life visit for pre-surgical preparation.
A social worker is available to speak to you about specific needs your child or your
family may have before and after the operation. Please ask the surgeon’s office staff for
a referral to the social worker on the surgical service, or call (415) 353-2655.
If you would like to meet with a chaplain before your child’s operation, please notify your
child’s nurse or page the on-call chaplain at (415) 353-2273. A chaplain is available
24 hours a day.
If your child
is already in
the hospital
Sometimes children are already staying in the hospital when an operation is recommended.
When this happens, the surgeon will meet with you and your child at the bedside to
discuss the operation and answer your questions.
Blood Center
The Blood Center offers a variety of blood donation programs for UCSF patients and the
donor community. These include directed donations, or giving blood for a specific patient.
The Blood Center is located in Millberry Union on Floor B1 near Elevator D—on the same
level as the ATMs. It is a walk-in clinic; no appointment is necessary. Hours are Monday
through Friday from 8 a.m. to 6 p.m., Saturday 9 a.m. to 4:15 p.m.
The day before
the operation
Blood Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1809
Please check with the surgeon’s office to be certain you understand when to stop
offering food, liquids and medications. It is very important that your child have an empty
stomach before the operation. Withholding food and fluid is hard on young children,
but it is very important. If your child eats or drinks too close to the time of the operation,
the operation will have to be rescheduled. Anesthesia cannot be delivered safely to a
child who has food or fluid in his or her stomach. To decrease the risk of developing an
infection, bathe your child with soap the night before the scheduled surgery.
If determined necessary by the surgeon, your child will need an appointment to be
seen in the pre-anesthesia Pediatric Prepare Clinic, located in Medical Building 1 at
400 Parnassus Ave., Floor 3, Room A-334, for screening by an anesthesia care provider.
If your child is ill
If your child gets sick before the operation, please contact the surgeon’s office. The
surgeon’s office staff may reschedule the operation to a future date when your child
has recovered.
19
If Your Child Needs an Operation (cont.)
The day of the
operation
When to arrive
Please arrive approximately two hours ahead of the scheduled time of the operation if
the surgery is scheduled at the hospital. For surgeries in the Ambulatory Surgery Center
(Medical Building 1), patients are asked to arrive one hour prior to the procedure.
Where to go for your child’s surgery
Children’s surgeries are performed at two locations — at UCSF Benioff Children’s
Hospital and at Medical Building 1 across the street from the Hospital.
Where to check in: Hospital – Inpatient and Outpatient
Surgical Waiting Area, Hospital, 505 Parnassus Ave., Room M-104J
Where to check in: Ambulatory Surgery
Medical Building 1, ACC, 400 Parnassus Ave., Plaza Level, Room A-3
After you register, you will be directed to a waiting area. A nurse will call for your child
shortly before the operation. You and your child will go to the pre-operative area where
you will meet with the anesthesiologist and help your child change into hospital clothing.
When the surgical team is ready, your child will be taken into the operating room and you
will be asked to return to the family lounge. The surgeon will contact you in the family
lounge immediately after the operation, tell you how your child is doing and let you know
when you can see your child in the Post-anesthesia Care Unit (PACU).
20
Hospital Admissions (Hospital, 505 Parnassus Ave.) . . . . . . . . . . . (415) 353-1553
Ambulatory Surgery Center (Medical Bldg. 1, 400 Parnassus Ave.) . (415) 353-2384
Pediatric Prepare Clinic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1150
Social Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-2655
Surgical Family Lounge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1231
Child Life Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1203
If Your Child Needs an Operation (cont.)
After the
operation
Discharge from the hospital
If your child is having minor surgery, he or she may be discharged home a few hours
after the procedure. You will be given verbal and written information about your child’s
post-operative care, dressing changes, bathing, pain management, returning to normal
activities and follow-up appointments. If you still have questions once you go home, or if
you are worried about your child’s recovery, call the surgeon’s office. If your child is to be
admitted to the hospital, you may accompany your child from the recovery room to the
hospital room.
Caring for your child
Up to 24 hours after the operation, anesthesia can cause nausea and even vomiting
in children.
Most children do better with fluids they choose and are not usually very hungry for
a couple of days after the operation.
The PACU (Post-anesthesia Care Unit) staff will let you know when your child can
eat and drink.
Children often have a slight fever — 99 to 100 degrees Fahrenheit — for one or two
days after anesthesia; this is normal. A high fever — more than 100 degrees — a red
wound, bleeding, vomiting or decreased urination may not be normal and you
should call the surgeon’s office.
Post-operative care
Post-operative care varies depending on the type of operation your child has had.
Specific instructions will be given to you about caring for your child at home and when
to return to the surgeon’s office. If you have any questions, please ask your child’s
surgeon or surgical nurse.
Your child’s surgeon will give you a recommendation for an over-the-counter pain
medication or a prescription. If your child is not comfortable at home, call the surgeon’s
office for advice.
Name of surgeon:
Name of surgical nurse:
Office phone:
Other phone:
21
Preparing Your Child
Talking to
your child
It is important that your child know what is going to happen before coming to the hospital.
One of the first things many parents want to know is how to tell their children about the
hospital. Child life specialists can help with this. We’ve also included some tips below.
Your child may have many concerns about what will happen during the hospital stay or
operation. Your child may want to know why the procedure is needed, how long it will
take, how uncomfortable it will feel and when he or she can return home. Get all the information you can about your child’s procedure to help reassure your child and answer his or
her questions. You may accompany your child to most procedures to provide emotional
support. Fear of separation is a crucial issue for children, and even the youngest infants
are helped by their parents’ presence.
What should I tell my child?
There is no “right way” for children or families to cope with a procedure or medical
event. In general, it is best to:
Ask your child what he or she knows about coming to the hospital. This is often a
good place to begin the discussion.
Give your child as much honest, simple and concrete information as he or she can
understand. Older children and teens may have more detailed questions.
Children need to know what their experience will be like. Focus on how things will
feel, smell, sound and look. They don’t need information about procedures that they
won’t experience directly.
Let your child know which family member will stay with him or her in the hospital.
Provide encouragement and support.
Provide opportunities for play and expression of feelings.
Discuss with your child ways that you might be able to make the hospital experience
easier. For example: reading books, blowing bubbles or listening to music.
When should I tell my child?
The timing of discussions about procedures or surgeries will vary depending on your child’s
age. Pre-school children, for example, do best with information a day or two before the
event. Older children will need more time to think things through, talk it over and organize questions. Sometimes children and teens overhear conversations and may have
questions and need explanations sooner. For age-specific information on how to prepare
your child for surgery and hospitalization, please contact Child Life Services at the
number below or visit www.ucsfbenioffchildrens.org/childlife.
22
Child Life Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1203
Talking to your
child (cont.)
How you
can help
When parents need to be away
Leaving your child in the hospital, whether for a brief or more extended period, is an inevitable
but often difficult part of hospitalization. You will need breaks and may need to go home or to
work. It is helpful to tell your child when you are leaving. Parents may want to slip away
unnoticed to avoid upsetting their child, but children may actually become more upset
when they realize their parents have left. Children feel safer and more comfortable when
they know what to expect. Leave specific information with your child’s nurse about when you
will return and how you or a family member can be contacted. Staff are available to discuss
how to make your time away easier. If you do need to leave, sometimes it helps to leave a
personal item like clothing or a photo with your child.
There are many ways you can help:
Familiarize your child with the hospital setting by reading children’s books or going
to the hospital website at www.ucsfbenioffchildrens.org.
Honestly answer your child’s questions; children will lose trust if not told the truth.
Encourage contact with school, family and friends.
Provide lots of opportunities for your child or teen to play and express feelings about
the hospital experience.
Encourage your child or teen to help pack for the hospital. Some items you might
want to include:
A favorite game, toy and blanket
Pictures of family, friends and pets
How to help
brothers and
sisters
Music, books or magazines
Pajamas, robe, slippers
Schoolwork
Staff from Child Life Services, Social Work, Spiritual Care Services and Nursing can work
directly with siblings to help them cope and understand why their brother or sister is
here. You may find your children are having a difficult time adjusting and are displaying
changes in behavior, mood, sleep patterns and school performance. Please share your
concerns with us so that we can better support your family.
Brothers and sisters of all patients are welcome here and are encouraged to use the
Barry Bonds Family Foundation Playroom, Marie Wattis School, All-Stars Technology
Room and Teen Lounge. Please check with your nurse or child life specialist about any
restrictions.
There are many ways you can help:
Maintain your usual routines at home with familiar family members and friends
Make daily contact with your children
Give age-appropriate explanations and answers to their questions
Encourage your children to visit their brother or sister in the hospital
Provide play with dolls, puppets or drawing paper to help children express their
feelings and act out the hospital experience
Contact Child Life Services for other suggestions
23
Preparing to Leave
Discharge
planning
Planning for your child’s discharge from the hospital and return home will begin soon
after he or she is admitted. Staff members caring for your child will work closely with
you, anticipating special needs that you may have such as nursing, physical therapy or
occupational therapy, equipment, special medications and transportation from the
hospital to home.
Our Case Management/Social Work staff will help plan for your child’s discharge,
make referrals to community resources if needed, coordinate insurance coverage and
work with the home care coordinator if home care services are needed.
Our nursing staff will teach you any special procedures and answer questions so that
you understand your child’s home care needs at the time of discharge.
Discharges are generally planned for 11 a.m. Please keep in mind that the day and time
of your child’s discharge may change depending on his or her condition. If you anticipate
a problem with transportation, please let your social worker or nurse know as soon
as possible.
Discharge
checklist
Before you leave the hospital, please review this checklist:
Review any written instruction from your child’s doctor or nurse and be sure to ask
any questions you have about medications, activities, treatments or care.
Make sure you have scheduled any necessary follow-up appointments.
Arrange for your child’s nurse or a hospital pharmacist to call or fax the pharmacy of
your choice to fill any prescriptions.
Please remove any valuables you may have stored in the hospital safe.
Make sure you have a car seat if your child is less than 6 years of age or less than
60 pounds.
Patient survey
24
Soon after your child leaves the hospital, you may receive a survey asking you to
evaluate your child’s visit. We hope that you will take the time to complete the survey
and return it. Your feedback will help us to continually improve our services.
Phone Directory
www.ucsfbenioffchildrens.org
Important phone
numbers
Admissions – Hospital, 505 Parnassus Ave., Room M-140. . . . . . . . . . . . . . . . (415) 353-1553
All-Stars Technology Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1876
Ambulatory Surgery Center – Medical Building 1, 400 Parnassus Ave., Plaza Level . (415) 353-2384
Anesthesia Pre-Surgical Evaluation (Pediatric Prepare Clinic) . . . . . . . . . . . . . (415) 353-1150
Barry Bonds Family Foundation Playroom . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1221
Blood Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1809
Child Life Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1203
Directions in multiple languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 476-2999
Family Resource Coordinator (for lodging, etc.) . . . . . . . . . . . . . . . . . . . . . . . (415) 353-2016
Family Resource Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1410
Financial Counseling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1966
Gift Shop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1845
Heart and Vascular Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Toll-free (877) 353-4325
Hospital Supervisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1797
Information Desk – Hospital, 505 Parnassus Ave. . . . . . . . . . . . . . . . . . . . . . . (415) 353-1664
Interpreter Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-2690
Marie Wattis School . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1310
Patient Care Units:
• Heart and Vascular Center – Floor 7 near Elevator L . . . . . . . . . . . . . . . . . (415) 353-1631
• William H. Tooley Intensive Care Unit – Floor 15 near Elevator L . . . . . . . . . (415) 353-1565
• Children’s Medical Surgery Unit – Floor 6 near Elevator L . . . . . . . . . . . . . (415) 353-1921
• Children’s Oncology Unit – Floor 7 near Elevator L . . . . . . . . . . . . . . . . . . . (415) 353-1631
• Children’s Clinical Research Center (CCRC) – Floor 6 near Elevator L . . . . (415) 353-8744
• Children’s Intensive Care Unit – Floor 6 near Elevator L . . . . . . . . . . . . . . . (415) 353-1352
• Children’s Cardiac Intensive Care Unit – Floor 7 near Elevator L . . . . . . . . . (415) 353-1955
• Pediatric Transitional Care – Floor 7 near Elevator L . . . . . . . . . . . . . . . . . . (415) 353-9140
• Children’s Rehabilitation Gym – Floor 7 near Elevator L . . . . . . . . . . . . . . . (415) 353-1631
• Center for Mothers and Newborns – Floor 15 near Elevator L . . . . . . . . . . . (415) 353-1787
Patient Relations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1936
Patient and Visitor Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-9234
Pediatric Prepare Clinic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1150
Pediatric Pulmonary Function Lab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1858
Pediatric Sleep Lab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1957
Physician Referral Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Toll-free (888) 689-8273
Security Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 885-7890
Smoking Cessation Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-9298
Social Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-2655
Spiritual Care Services (on-call chaplain) . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 443-2273
Surgical Family Lounge – Hospital, 505 Parnassus Ave., Room M-104J . . . . . .(415) 353-1231
Teen Lounge (evenings) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1310
UCSF Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 476-1000
Volunteer Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (415) 353-1196
25
UCSF Benioff Children’s Hospital
and UCSF Medical Center
Blvd
.
A rgu
Medical
Building 1
Medical
Building 2
Hill P
oint
Millberry Union
ay A
ve.
Staff
Parking
Parking
Garage
Kalmanovitz
Library
Car l S
t.
Hillw
Koret
Family
House
3rd
N- Ju
dah
ello
Ave.
2 nd
Mun
i
Ave.
Ave.
Ir vin
g St
.
4th
5t h
6th
Ave.
Ave.
505 Parnassus Avenue, San Francisco, CA 94143 • (415) 476-1000
Juda
h St
.
Parnassus Ave.
UC Hall
Clinical
Sciences
am S
t.
Parking Entrance
Patient Drop–Off
Patients may be dropped
off at the circle drive in
front of the hospital.
26
Wa
y
t er
en
lC
rd St
.
Institute for
Regeneration
Medicine
Kirkh
Emergency
Health
Sciences
East
Willa
Health
Sciences
West
Parnas
sus Av
e.
i ca
School of
Nursing
Koret Vision
Research
Building
Visit access.ucsf.edu for
more information
regarding accessibility
features at UCSF at
Parnassus Heights.
Hospital
and Benioff
Children’s
Hospital
Medical
Sciences
Dental
Clinics
Accessibility
Mental
Health
Services
M
ed
5t h
Ave.
Faculty
Alumni
House
Public Parking
See above for public
parking locations. Primary
access to the Parking
Garage is on Irving Street.
Valet Parking
Valet parking is available
in front of Medical
Building 1, Monday-Friday
from 8 a.m. to 3 p.m.
After 3 p.m., valets do not
accept “new” cars but
will retrieve cars up until
4:45 p.m. After 4:45 p.m.,
cars are retrieved by
the patient/visitor by
going to the H level.
UCSF Shuttle Stop
MUNI Bus Stop
These lines stop on
Parnassus Avenue:
43 – Masonic (wheelchair
accessible)
6 – Parnassus
MUNI N-Judah Light Rail
MUNI streetcar line,
N-Judah stops at 2nd
Avenue and Irving Street.
This route is wheelchair
accessible.
For more information,
visit MUNI’s website at
www.sfmuni.com.
UCSF Medical Center is
part of the University of
California, San Francisco.
The medical center and
University share facilities
at the Parnassus Heights
site. UCSF Benioff
Children’s Hospital is
located in the Hospital on
floors 6, 7 and 15.
Site Locations
Blvd.
Marina
s
.
o
om
/ fr
to
ge
d
3r
St
.
h
5t
St
.
h
2n
St
.
ar
.
d
St
St
.
d
.
St
h
7t
St
m
St
.
.
80
.
St
d
en
ns S t .
w
To ing
K
.
St
el
nn
ha
C
UCSF at
China Basin
ry
.
n
ya
Br
tS
7t
h
t.
St
.
4th St.
Be
r
St
St
.
so
O
UCSF at
Mission Bay
w
.
en
s
St
.
16th St.
101
Mar iposa St.
280
3rd St.
Miss ion St.
UCSF at
Parnassus Heights
h
101
Guer rero St.
Eureka
17th St.
ke
h
ar
M
l
Fo
S. Van Ness Ave.
k St .
Freder ic
.
Carl St
e.
assus Av
10
t
Duboce Ave.
t
tS
6t
Oct avia
Buena
Vista
Park
4t
Turk St.
e.
Ga te Av
Golden
ss Av e.
Va n Ne
n St .
Fr an kli
St.
Gough
Parn
St .
Arguello
2nd
3rd
7th Ave.
Kirkham St.
5th Ave.
19th Ave.
D r. 20th Ave.
Judah St.
Fi llmore
ve r
Sunse t Blvd.
35th Ave.
46th Ave.
1
Irving St.
r Dr.
eza
St.
sso
K
ero St .
Clay ton
C ro
y.
Great Hw
n St .
Fell St .
.
Oak St
Golden Gate Park
Lincoln Way
Di vis ad
Fell St .
Stanya
Fulton St.
ic Ave.
Bal boa Blv d.
St .
Pierce
.
Scot t St
Mason
Geary Blvd.
Arguello Blvd.
25th Ave.
35th Ave.
32nd Ave.
46th Ave.
Park Presidio Blvd.
14th Ave.
Euclid Ave.
Clement St.
UCSF at
Mount Zion
Wood
California St.
Lincoln
Park
Ave.
Presidio
St .
Walnut
.
Laure l St
Lake St.
.
Pine St
ni a St .
Califor
.
Pine St .
Bush St .
St
Sutter .
Post St
Blvd.
Gear y
ll St .
rre
Fa
O’
H
ow
101
er
ad
1
Av e.
Pacific
rc
Av
e
St .
oa dw ay
lan
d
bu
ba
Presidio
m
ery St .
Montgom
Br
lu
Oa
k
Co
id
St.
St.
Br
ln
rd
Lomba
Lombard
Em
Lin
co
Bay St .
Br idge
St .
Battery St.
e
Sansom
To G
olde
n Ga
te
Ba
y
101
Blv
d.
Maps and directions: www.ucsfbenioffchildrens.org/pathway
Driving directions to UCSF at Parnassus Heights
From the East Bay and
Oakland Airport
1. Cross Bay Bridge
(I–80 West), stay in
2nd lane from right
2. Exit right on 101 North
/ Golden Gate Bridge
3. Get in left lane and exit
to Octavia Blvd. / Fell St.
4. Turn left on Fell St.
5. From far right lane, turn
left on Stanyan St.
6. Turn right on Carl St.,
which becomes Irving St.
7. Turn left into UCSF
Parking Garage on
Irving St.
From Marin County
(Highway 101 South
and 1 South)
From San Francisco
Airport and South Bay
(Highway 101 North)
1. Cross Golden Gate
Bridge, stay in far right lane
1. Approaching
San Francisco, stay left
2. Exit 19th Ave. / Golden
Gate Park onto CA–1
South
2. Exit left on 101 North /
Golden Gate Bridge
2. Exit CA–1 North
toward 19th Ave. / Golden
Gate Bridge
3. From left lane, exit to
Octavia Blvd. / Fell St.
3. Stay in the left lanes
for 19th Ave.
4. Turn left on Fell St.
4. Turn right on Irving St.
5. From far right lane, turn
left on Stanyan St.
5. Turn right into UCSF
Parking Garage on
Irving St.
3. Go through Golden
Gate Park, where Park
Presidio Dr. becomes
19th Ave.
4. Turn right on Judah St.
5. Turn right on 20th Ave.
6. Turn right on Irving St.
7. Turn right into UCSF
Parking Garage on
Irving St.
6. Turn right on Carl St.,
which becomes Irving St.
From the Peninsula
(I–280 North)
1. Approaching
San Francisco, stay left
7. Turn left into UCSF
Parking Garage on
Irving St.
27
Medication List
Please list below all prescription, non-prescription and over-thecounter medications your child is taking, including supplements,
vitamins and herbal supplements and teas. DO NOT bring
medications with you to the hospital unless your child’s doctor
instructs you to do so.
Drug name
Dose
How often your child takes it
Why your child takes it
Drug name
Dose
How often your child takes it
Why your child takes it
Drug name
Dose
How often your child takes it
Why your child takes it
Drug name
Dose
How often your child takes it
Why your child takes it
28
INSIDE
OUTSIDE
Find a Doctor
(888) 689-8273
www.ucsfbenioffchildrens.org
PRINTED ON PARTIALLY RECYCLED PAPER • 4.11-CH-08-00402 • UPDATED APRIL 2011
For Your Child’s Hospital Stay