1. business and industrial

CURRENT INTERNAL OPPORTUNITIES AT NOVA HOME LOANS
Last Update: December 23, 2014
Thank you for your interest in job opportunities within NOVA Home Loans. As a current employee of NOVA Home Loans,
you understand that the ability to work well in a fast-paced, team-oriented environment with strong organizational skills
and excellent attention to detail are required for all positions.
Below are our current internal job openings. These positions may also be opened to external candidates.
Please click on the job title in the matrix below for more information about the position. If you are interested in being
considered for a position, submit an internal interest form online by clicking on the link located within the job description
section of this document.
Please Note: Each position you are interested in requires a completed interest form. A resume may be attached to
supplement the application.
IMPORTANT: Please ensure you select the correct “Branch/Location” for the position you are applying.
ARIZONA
Corporate
6245 East Broadway Blvd
Tucson, AZ 85711
Chandler
3075 West Ray Road
Chandler, AZ 85226
Gilbert
4140 E. Baseline Road Suite 101
Mesa, AZ 85206
Application Support Specialist
Business Process Analyst
Pre-Closer
Expeditor
No Open Positions At This Time
Green Valley
210 West Continental Road
Green Valley, AZ 85622
Northwest
6893 North Oracle Road
Tucson, AZ 85704
Phoenix
2850 East Camelback Road
Phoenix, AZ 85016
No Open Positions At This Time
No Open Positions At This Time
No Open Positions At This Time
Prescott
222 West Gurley Street
Prescott, AZ 86301
River Road
1650 East River Road
Tucson, AZ 85718
Scottsdale
8888 East Raintree Drive
Scottsdale, AZ 85260
No Open Positions At This Time
Accounts Payable/ Accounts
Receivable Clerk
Assistant Processor
No Open Positions At This Time
Internal Job Openings
ARIZONA (cont.)
Sierra Vista
77 Calle Portal
Sierra Vista, AZ 85635
Arrowhead
15396 N. 83rd Ave. Building B
Peoria, AZ 85381
Williams Center
5255 East Williams Circle
Tucson, AZ 85711
No Open Positions At This Time
Processor Note: Bilingual/Spanish Speaking
No Open Positions At This Time
preferred
Yuma
454 West Catalina Drive
Yuma, AZ 85364
Spectrum
6720 N. Scottsdale Rd. Suite 160
Scottsdale, AZ 85253
No Open Positions At This Time
Branch Business Development
Coordinator
Processor
COLORADO
Highlands Ranch
1745 Shea Center Drive
Highlands Ranch, CO 80129
Denver Tech Center
8055 East Tufts Avenue
Denver, CO 80237
Colorado Springs
24 South Weber Street
Colorado Springs, CO 80903
Assistant Processor
Underwriter
Branch Business Development
Coordinator
Processor
No Open Positions At This Time
Westminster
11080 Circle Point Road
Westminster, CO 80020
Branch Manager
NEVADA
West Las Vegas
8311 West Sunset Road
Las Vegas, NV 89113
No Open Positions At This Time
Internal Job Openings
DETAILED POSITION INFORMATION
IMPORTANT: Please ensure you select the correct “Branch/Location” for the position you are applying.
ACCOUNTS PAYABLE/ACCOUNTS RECEIVABLE CLERK (CLICK HERE TO APPLY)
The successful candidate will have knowledge of generally accepted accounting and bookkeeping principles and
procedures along with the ability to perform computations with reasonable speed and accuracy. The successful candidate
will receive, organize, code, and enter invoices, expense reports, and credit card receipts from venders and employees.
The candidate must be able to work in a fast-paced and time sensitive environment, while interfacing with all levels of
management. The candidate must be proficient with computers including MS Excel and MS Office, must be detailed
oriented, and must have excellent written and verbal communication skills.
Essential Job Duties
 Check vendor accounts/files for payment of any invoices listed outstanding and calls branches, departments and
or vendors in regard to any old outstanding invoices for verification of unpaid, lost, or billed invoices.
 Take phone calls and answers any questions from branches, departments or vendors in regards to invoice or
other accounts payable payments.
 Enter and/or check purchase orders, assuring branch and department coding is correct
 Prepare payment journals in the accounting system
 Communicate with employees regarding missing receipts for any expenses the employee is expecting an
reimbursement for or for expenses charged to any of the corporate credit cards
 Prepare ding reports for the commissions sheets
 Update the periodic activity report each month to check that each recurring vendor has been paid for the
current month
 Ensure that the W-9s for each vendor are scanned in and linked to the vendor card in Loan Vision once the
vendor has been set up by the appropriate personnel
 Performs all necessary G/L account, bank and other month end reconciliations
 Responsible for the day-to-day administration of corporate credit cards and AMEX rewards account, including
issuing new cards, termination of accounts, monitoring usage and paying monthly balances, and assisting
cardholders with disputes upon request.
 CAR (AmEx on-line system) administration
Additional Knowledge, Skills, and Abilities:
 Strong working knowledge of Microsoft Office programs, especially Excel
 Robust analytical and organizational skills
 Proactive team player with leadership skills
 Ability to multi-task and manage time efficiently
 Work well under pressure and with strict deadlines
 Must accurately follow instructions, both verbally and written
 Strong work ethic and attention to detail
Internal Job Openings
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Strong written and verbal communication skills
Protects organization’s value by keeping information confidential
Banking and/or mortgage industry experience preferred familiarity with clerical practices, office procedures, and
automated equipment
Minimum Qualifications:
 High school graduate or equivalent, with accounting training desirable.
 Experience in mortgage, lending, or SFR industry preferred, not required.
 Knowledge of Accounts Payable
 Basic knowledge of GL chart of accounts
 1-3 years high volume AP experience preferred
 institution
 Knowledge of internal controls
 Ability to prioritize work and meet deadlines
 Ability to effectively handle shifting priorities in a fast-paced, growth environment
APPLICATION SUPPORT SPECIALIST (CLICK HERE TO APPLY)
The successful candidate will be responsible for providing assistance and support related to NOVA’s loan origination
system, production plan and related NOVA processes, procedures, and systems. Must have a Strong understanding of
NOVA processes, production plan, and basic knowledge of the mortgage industry including laws, rules, and regulations
that affect the mortgage industry to ensure compliance. Excellent written, oral, interpersonal, and organizational skills are
a must. The ability to work well with a team in a fast paced, constantly changing environment. Must be able to manage
and prioritize several open tickets at one time. Experience with documenting procedures and outstanding customer
service skills with a dedication to customer service are a must. Minimum two years mortgage industry experience required.
Essential Job Functions:
 Engage end-users in front line support via telephone and e-mail
 Act as main point of contact for employee questions and support pertaining to NOVA’s
production plan, use of systems and general procedural guidance
 Maintain familiarity with current and new products, programs, guidelines, and requirements.
 Follow up with users to ensure issues have been resolved
 Performs other miscellaneous job-related duties as assigned
ASSISTANT PROCESSOR (CLICK HERE TO APPLY)
The right candidate will possess excellent attention to detail as well as strong customer service skills. Ability to maintain
high level of confidentiality regarding private, trade secret, and/ or proprietary information. A High School Diploma or GED
is required. A minimum of one year of recent experience processing loans is preferred, not required. Previous mortgage
experience is a plus.
Essential Job Functions:
 Stacks and prepares loan package for submission to Processor within 48 hours from time received.
 Verifies the initial disclosures are in compliance and resends any missing or unsigned disclosures to client.
Internal Job Openings
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Uses FHA and VA websites and ordering case numbers, obtains CAIVRS and certifications of eligibility, checks
LDP and GSA lists, etc.
Orders additional documentation required such as appraisals, prelim, credit supplements, fraud reports,
homeowners insurance, tax transcripts and verifications of employment (VOEs), VOMs, VODs, and VORs, etc., as
needed.
Follows up to ensure that all required documentation is received.
Contacts clients, if needed
Takes direction from and assists Processor to ensure that closing deadlines are met in a timely manner.
BRANCH BUSINESS DEVELOPMENT COORDINATOR (CLICK HERE TO APPLY)
The successful candidate will assesses, evaluates, establishes and develops business growth through referral source
relationships, business-to-business relationships, direct consumer contact, referrals, public relations and other effective
activities for a specific branch of NOVA. In addition, the incumbent may also assist with Loan Officer recruitment.
The candidate must have one (1) to three (3) years of mortgage-related experience and a Bachelor's degree with a focus
on sales, marketing, business development or related field is preferred or equivalent job-related experience, education
and demonstrated skills. Outside sales experience is desirable. The candidate must be computer-literate and have the
ability to use MS Word, MS Excel, and MS Outlook.
Additionally, the successful candidate must have excellent written and verbal communication skills with demonstrated
interpersonal skills to establish and maintain good working relationships, as well as use independent judgment, tact,
diplomacy, flexibility, professionalism and discretion desirable. As self-starter and able to work under deadlines with the
ability to work a flexible schedule is a must.
Essential Job Functions:
 Develops business through:
o Direct consumer contact.
o Builds relationships with realtors, financial planners, and other referral sources and connecting them
with NOVA Loan Officers. This includes making outbound calls.
o Maintains and grows NOVA Business-to-Business (B2B) relationships by meeting with Human Resources
Managers, providing marketing materials to business partners, giving presentations to employees, and
acting as a project manager over these critical relationships.
o Facilitates classes, seminars and other presentations to communicate NOVA’s messages.
o Active participation in community events or groups that provide business development opportunities.
 Oversee the production of appropriate marketing collateral, promotional material inventories.
 Recruits quality Loan Officers to join NOVA Home Loans by identifying candidates, contacting them via phone
and email to initiate conversations, interviews, and attending networking events.
o Utilizes internal and external databases, branch manager expertise, and Loan Officer networking events
to locate and identify potential Loan Officer candidates.
o Utilizes comprehensive knowledge of all the resources and benefits NOVA offers to “sell” these features
to the Loan Officer candidates either over the phone or in meetings.
o Conducts conversations to ensure the candidates both meet our minimum requirements of a past year’s
W-2 of $100,000 or more and YTD pay stubs trending to $100,000 or more and fit culturally into the
organization.
o Collects a copy of their previous W-2 and YTD paystub.
Internal Job Openings
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o Organizes interviews with Branch Managers and interested Loan Officer candidates
o Continues to work with candidates until their hire date
Submit weekly summary of activities.
Perform other duties as assigned.
BRANCH MANAGER (CLICK HERE TO APPLY)
The Branch Manager is responsible for all aspects of Branch operations. Oversees the origination, operations and
administrative functions of the branch. Effectively directs the work activities of all employees to ensure, compliance,
quality, service and maximization of profitability.
The ideal candidate must have a Loan Originators License, recent branch manager experience, and ability to grow &
develop personnel through recruiting dynamic personnel to be a part of the NOVA team.
Minimum Qualifications
Bachelor’s Degree in Business or related field; at least ten years of experience in sales, preferably in the mortgage
industry, preferably with at least five years of progressive management experience; and/or a combination of experience
and education.
Essential Job Duties
 Manage all aspects of Branch’s operation, including production, operations and administration; including
multiple sales and processing teams.
 Hire, build and develop high performance teams and individuals; responsible for determining increasing or
decreasing of staff as production needs fluctuate.
 Responsible for successful integration of experienced and new loan officers, processors, and administrative
team members, on an on-going basis.
 Continuously improve Branch staff effectiveness through leadership, including coaching and counseling,
feedback, and reinforcement; interview and recruit new staff as needed.
 Develop personnel through recruiting, interviewing, hiring, training, performance reviews, and leadership.
 Provide guidance to Loan Officers, operations staff and administrative staff, to resolve problems and utilize
resources.
 Oversee customer service and quality standards; responsible for meeting or exceeding standards.
 Ensure effective mediation of customer complaints and related issues.
 Ensure adherence to Mortgage Lending practices, policies and procedures.
 Review fiscal data and Branch metrics; make recommendations to Regional Management, as needed. Make
suggestions and implement changes within the Branch to improve profitability.
 Communicate and adhere to company policies and procedures. Ensure that policies, procedures, guidelines,
rules and regulations are adhered to by all staff.
 Participate in meetings with Regional Management, as needed.
 Address issues with regard to production promptly and effectively with Loan Officers and other Branch
employees.
 Work with Regional Management, Human Resources and the Training department to ensure the staffing of well
trained, competent employees, capable of achieving growth and profit goals.
 Oversee and participate in terminations of Branch personnel to ensure company procedures and policies are
followed in all personnel matters.
Internal Job Openings
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Communicate company’s goals and policy changes on a regular basis.
BUSINESS PROCESS ANALYST (CLICK HERE TO APPLY)
The successful candidate will have a B.S. in Computer Science/Information Technology, Finance, Business or equivalent
work experience, related degree, 3-5 years’ experience data/workflow process modeling and process improvement
including completion of at least 2 process improvement projects with significant benefits. Project Management
Professional (PMP) certification, Capability Maturity Model Integration (CMMI) certification, or equivalent work
experience required. Experience with process improvement methodologies and change management techniques. Must
possess solid analytical skills with a process orientation and be knowledgeable in all aspects of designing, constructing,
and documenting business processes, functions, organizational structures, business rules, policies, and procedures.
Requires excellent communication, analytical, facilitation, leadership, and negotiation skills along with proficiency with
Microsoft Suite including Excel, Visio and PowerPoint. Candidate must be able to adapt to rapidly changing priorities.
Essential Job Functions:
 This role requires a significant amount of communication and interaction with a wide range of individuals
throughout the business. The Business Process Analyst has regular interaction with business leaders and staff
both within Technical Operations and throughout the company.
 Assist in the identification of business process improvement opportunities. Conducts preliminary investigation
for all project requests. Conducts interviews and performs analysis including collecting and analyzing metrics to
create business cases for BPM and IT projects. Makes recommendations for system enhancements and assists in
project prioritization.
 Manage business process improvement initiatives by: Conducting and participating in business process modeling
sessions acting as leader, recorder, facilitator, and subject matter expert. Creates detailed business
requirements documents, process models, and workflow diagrams based on research conducted and meeting
results. Reviews requirements, specifications, testing, and training plans to ensure they are in line with business
objectives. Works closely with development staff to review and discuss process design
requirements. Understands process automation objectives to the degree that they can represent the business
community to the development staff and developer to the business community.
 Provides on-going support for established processes and workflows. Provides a method for continually
monitoring and improving after project completion including collecting and analyzing metrics to measure
results, and participating in root cause analysis in order to recommend additional product enhancements or
appropriate actions to improve productivity.
 Works with the business community to coordinate, facilitate, and conduct user acceptance testing for Business
Process initiatives as well as general system enhancements. Provides feedback to the IT team and/or
development staff on test results.
 Collaborates with developers and IT analysts to develop business roll-out plans and will provide support during
and beyond the initial roll out period.
 Act as liaison between IT and Nova Home Loans by maintaining lines of communication and providing a
streamlined point of contact for IT. Assists with efforts to define data access requirements, data sharing and
strategic objectives.
 Assist in the definition and identification of data shared across the enterprise and the relationship of that data to
business process capability and strategic.
Internal Job Openings
EXPEDITOR (CLICK HERE TO APPLY)
The successful candidate will provide administrative, clerical and receptionist support for the branch/office. This position
has direct contact with customers and employees, so excellent customer service skills are a must.
The successful candidate must have a minimum of one (1) year of work experience, preferably in an office with a high
call volume as well as a high school diploma or GED.
The successful candidate must be able to work independently or as part of a team; must possess ability to type;
comfortable on a computer and able to operate and manage high call volume on a multi-line phone system, and use
other office equipment like fax machines and copiers; have the ability to multitask and prioritize when there are multiple
project deadlines; must be detailed oriented, have good written and verbal skills, and proficient with Excel, Word and
Outlook.
Essential Job Duties:
 Answers phones and provides assistance or transfer calls to appropriate person in a timely fashion
 Greets clients, vendors, visitors, and employees upon entering location in a professional and positive manner
 Faxes documents as needed
 Assists multiple department with filing and other administrative tasks
 Assists with special projects as time permits
 Makes client copies and receipt of fees when necessary
 Oversees all mail-related functions for the office, including sorts and distributes incoming mail to all suites; logs
in all TNT and courier packages; delivers TNT and Fed-Ex; prepares outgoing interoffice TNT; prepares outgoing
Fed-Ex packages; posts outgoing mail; brings outgoing mail to USPS receptacle; and maintains postage meter
 Pulls files and documentation from both onsite offsite retention areas, as requested
 Performs supply inventory and orders as necessary
 Ensures that copiers, faxes, and printers are in good working order; requests equipment service as needed;
Stock copiers, faxes, and printers with paper
PRE-CLOSER (CLICK HERE TO APPLY)
The successful candidate will work with Loan Officers, Processors, Underwriters, and Escrow Officers to assist in the
closing and funding of mortgage loans. The successful candidate must have a high school diploma or GED; a minimum of
two (2) years of related work experience or a combination of education and experience.
In addition, the candidate must have knowledge of applicable federal, state, and local laws, rules, and regulations in
order to ensure compliance, able to maintain high level of confidentiality, ability to work in very fast paced environment,
attention to detail, knowledge of computer programs such as Microsoft Word, Excel, and Outlook, effective oral and
written communications skills and ability to work independently and as part of a team.
Essential Job Functions:
 Review loan documents to ensure accuracy and consistency throughout loan file; address inconsistencies with
processing staff
 Review and audit loan documentation; verify all underwriting conditions have been met
 Review, sort and stack closing loan documents for shipping
Internal Job Openings
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Verifications of employment
Communicate with Funder missing or incorrect items within closing package; facilitate resolution of outstanding
problems with documents
Review required documentation for Brokered Loans, communicate outstanding requirements for Funding
Maintain high level of confidentiality
Other duties as assigned
PROCESSOR (CLICK HERE TO APPLY)
The right candidate must have minimum of 2 years of recent experience, preferably 5 years, processing conventional, VA
and FHA loans. Previous experience in a field requiring customer service is preferred. High School Diploma or GED
required.
Ability to work in a fast paced environment with experienced Loan Officers. Attention to detail and strong customer
service skills are required. Coordinate loan process and ensure closing deadlines are met.
Essential Job Functions:
 Review files for completeness and accuracy.
 Verify accuracy of system input.
 Analyze file for program applicability.
 Review necessary documentation, such as income and asset documentation, credit report, verifications,
appraisal report, preliminary title report, etc.
 Obtain accurate AUS findings.
 Contact borrowers to request additional documentation as needed. Call clients to review closing figures prior to
submission.
 Provide status updates to loan officers, borrowers and agents.
 Coordinate all aspects of submission to underwriting, documentation requests and satisfaction of
closing/funding conditions. Coordinate closings as needed.
 Submit files in a timely manner in accordance with company standards.
 Review pre-audit HUD1 to ensure accuracy. Work with loan officer and title companies to resolve any
discrepancies prior to closing.
 Prioritize work flow to ensure time sensitive files are handled in proper order.
 Assure compliance with all regulatory and governmental standards, guidelines, rules and regulations with all
regulatory authorities, federal or state ordinances and administrative regulations and statutes.
 Other duties as assigned.
UNDERWRITER (CLICK HERE TO APPLY)
The right candidate will have a minimum of five (5) years of experience and will be able to evaluate mortgage
applications to ensure compliance with NOVA, investor, MI, agency, and other applicable guidelines.
Must be a Mortgage DE Underwriter with experience with FHA and VA loans.
Internal Job Openings
Essential Job Functions:
 Evaluate mortgage loan applications to ensure compliance with NOVA, investors, MI, agency and other
applicable guidelines within service standards
 Evaluate Government and Conventional mortgage loan applications
 Respond to questions regarding underwriting issues and concerns
 Resolve issues with sales consultants, and co-workers
 Assure communication among loan officers, processors, escrow/title, sales agents, and other stakeholders are
current and effective to avoid delays
 Maintain NOVA quality standards
Internal Job Openings