WELCOME TO YOUR ROPEMAKER COURT HANDBOOK WELCOME TO ROPEMAKER COURT 500 Moss Lane East, Manchester, M144PL GIVE US A CALL: 0844 3715656 E-MAIL US: [email protected] FIND YOUR NEW FRIENDS ON FACEBOOK KEEP UP TO DATE WITH US ON TWITTER HELLO, FIRSTLY A HUGE WELCOME TO ROPEMAKER COURT – WE’RE REALLY EXCITED FOR YOU TO BE LIVING WITH US! AS THE ACCOMMODATION TEAM HERE WE KNOW THAT YOUR STUDENT YEARS SHOULD BE SOME OF YOUR MOST EXCITING AND MEMORABLE – THAT’S WHY WE ARE HERE FULL TIME TO MAKE SURE YOU GET THE MOST OUT OF LIVING HERE. This is our first bit of help for you. This handbook is for you to get all the information you need so when you have five minutes grab yourself a cup of tea and take a look. In here we cover all the nice exciting stuff like what events we do, communal areas, free internet to all the boring but really important stuff like how to wash your sheets, what to do if you arrive back and find you’ve lost your key at 4am it’s all here. At CRM Students we know how busy you get, that’s why along with this guide you will find we provide regular FB updates, signs and e-mails to keep you in the loop with what’s going on. It means you can be as involved or as relaxed as you want with us- but we want you to know we are here if you need us. We want Ropemaker Court to be your place to be you. HAVE A LOOK AT WHAT WE’VE BEEN UP TO ON INSTAGRAM Thank you for coming to live with us and we look forward to meeting you very soon! Manager – Jenna Buckley Assistant manager – Craig Gerrard Admin assistant – Kayleigh Rogerson YOUR NEW ADDRESS: LOCAL JOURNEY TIMES: (Flat number) Ropemaker Court 500 Moss Lane East Manchester M144PL University of Manchester – 14 min walk Manchester Metropolitan University – 22 min walk Train Station – 36 min walk Sainsburys – 9 min walk (Make sure you include the full address including flat number on any parcel deliveries!) OFFICE OPENING HOURS: MAP INFORMATION: We know it can be a bit of a nightmare when you move – even when you know Manchester. We have put together below some helpful info for your first couple of days. Keep us informed if you find any more useful places over your time with us! ROPEMAKER COURT MISSING MAP Ropemaker Court has a 24 hour office. The Accommodation team will be located in Reception between 8.00am and 6.00pm, Monday to Friday. OUT OF HOURS: The Out of Hours Security Team will be located in Reception between 8.00pm and 8am Monday to Friday and weekends. OUT-OF–HOURS EMERGENCY CONTACT: Should anything urgent happen outside of the office hours, please call the out-ofhours number. 0844 371 5656 We know how important it is to have somebody to contact so don’t worry, someone will always be on hand to help if you have an urgent issue. We think it’s a good idea to save the important contact numbers, like the out-of-hours emergency number in your mobile, so that you have got us whenever you need! You’ll find more useful numbers on the last page of this handbook. COMMUNITY We pride ourselves on a great online community – Ropemaker Court is on Facebook. If you are too, please like and join our page! We use Facebook to keep you up to date of what’s happening on site and around Manchester. We also run competitions to win great prizes and generally keep in touch with you! We’re also on Twitter, Pinterest and Instagram amongst others. Full details are on our FB page so get yourself there quickly! P5 MOVING IN P8 COMMUNITY LIVING P11 COMMUNITY AMBASSADORS P14 CLEAN LIVING P16 HEALTHY AND HAPPY P19 WHERE TO GO P21 YOUR CONTRACT P23 MOVING OUT P25 REFERENCE GUIDES P28 USEFUL CONTACTS P31 YOUR DATA PROTECTION MOVING IN WHEN YOU ARRIVE, MAKE YOUR WAY TO THE ACCOMMODATION OFFICE. HERE YOU’LL SIGN FOR YOUR KEYS – WE’LL NEED TO SEE SOME ID LIKE YOUR PASSPORT OR DRIVING LICENCE. Once you’ve got your keys – look after them. It’ll save you a lot of hassle, especially at two o’clock in the morning when you can’t find your keys and have to call the Out-of-Hours Team! Always lock your room and keep your keys with you at all times, and never give your keys to anyone else. If you do lose your keys, tell a member of the Accommodation Team as soon as possible. You’ll be given a replacement. There’s a small charge, but you’ll get your money back if your keys are found quickly. If you’re locked out of your room outside of office hours, see the on-site guard or call the Emergency Security Team on 07939 439 542. There’s a £30 call-out fee for this service (so try to make sure you look after your keys). 6 YOUR ROOM YOUR HEATING You’ve got your keys. Now it’s time to settle into your room. Here’s a quick tour of the features, together with other things you need to know... Each radiator has a temperature dial on the side. To change the temperature of the radiator, please use this dial. 5 is hot, 1 is cold. YOUR INTERNET Your room is equipped with 24-hour broadband, at no extra charge. Check our Internet policy for usage guidelines. INTERNET SERVICE ISSUES? Please call 0844 555 5050 if you have a problem with your service and make sure you’re at your computer when you call. IF YOU NOTICE ANYTHING WRONG WITH YOUR RADIATOR, PLEASE LET THE ACCOMMODATION TEAM KNOW ASAP. THINGS WE DON’T ALLOW... èèPlease NO PETS – we know they’re cute but unfortunately not permitted! èèPlease NO WEAPONS of any description, including pellet guns (BB) and air activated weapons, crossbows and longbows, catapults, non-domestic knives. Thank you. YOUR TV The TV license for the TV in your kitchen has been paid for. If you’re going to use a TV in your room, you’ll need a licence – you can get one at the Post Office or online at WWW.TVLICENSING.CO.UK YOUR BICYCLE STORE Secure, lockable bike sheds are available to students. Ask at Reception for there locations. It is students’ responsibility to ensure that all bicycles are locked up, CRM will not take responsibility for any loss. AT ROPEMAKER COURT YOU’LL BE SHARING SOME GREAT SPACES AND FACILITIES. HERE’S A RUNDOWN OF WHAT’S AVAILABLE, TOGETHER WITH SOME TIPS ON HOW WE CAN ALL MAKE YOUR CRM COMMUNITY THE BEST IT CAN BE. YOUR COMMON ROOM What more can we say other then this is your space to be you. Designed for you to sit, talk, play games, eat, drink, watch TV and films. It is open 24 hours a day, 7 days a week. It is YOUR Common Room, so make the most of it! YOUR LAUNDERETTE If you’re not taking your washing home to your parents, you’ll need the launderette! You’ll find it next to Reception. The machines are card operated; cards and instructions are included with this welcome pack. You are even able to check whether the machines are available before you go to do your washing with Laundry View – HTTP://WWW.CIRCUIT.CO.UK/I-WANT-TO-DO-MYLAUNDRY/LAUNDRY-VIEW. Please follow instructions and don’t overload the machines – we can’t be responsible for damage to your clothing! If you have any problems, please contact Ropemaker Court. The telephone number is printed in the launderette. YOUR MAIL All post will be delivered to the post boxes in reception. You’re responsible for taking delivery of any parcels via courier or delivery services. Parcels, recorded delivery and special delivery can be signed for at Reception as long as you inform the courier etc. to drop them here. GOT SOMETHING TO SHARE? We’d love you to put up notices in the communal area but if you could let us know first that would be great! Thank you. YOUR ENERGY At Ropemaker Court we do our best to be as ecofriendly as possible, we know it can be difficult but there are some really simple/easy ways to help us out by being green and keeping costs down: èèTurning lights off when you go out èèOnly boiling as much water as you need èèAlways putting lids on pans èèUsing your radiator thoughtfully. 7 COMMUNITY LIVING ALL IN ALL IT’S GREAT FUN LIVING AT ROPEMAKER COURT AND WE UNDERSTAND THAT SOCIALISING, PARTYING AND STAYING UP LATE IS ALL PART OF THE STUDENT LIFESTYLE AND WE WANT YOU TO HAVE THE BEST YEARS OF YOUR LIFE HERE – INCLUDING GREAT DEGREE RESULTS. We don’t want to bombard you with an endless list of house rules and regulations but we do want to ensure you live in a clean, safe and enjoyable environment. It’s all common sense stuff, but we know how important studies are to everyone so we have put some reminders for CRM Student community living: CARE ABOUT YOUR COMMUNITY Respect any items or piece of equipment belonging to Ropemaker Court. It’s a real shame when one person ruins it for everyone else. We love you to see your friends outside of Ropemaker Court – if you have mates over please ensure that you accompany them at all times onsite and let them in/out. We will not open the gates for visitors unless you are present. Please be aware that whilst we love you having your friends over, they need to follow the same respect as everyone else. Any misbehaviour from your visitors will be your responsibility. OOOOPS! ACCIDENTS DO HAPPEN We know there are always times when things can’t be helped but intentional damage to Ropemaker Court property will result in a charge. Equal charges will be made for any communal area damages if no one is found responsible and there will be a basic charge for cleaning if your room isn’t up to scratch at the end of term. Check out the basic charges at the back of this guide for more info. MAINTENANCE We have a full time maintenance wizard on site, there to save you when that light bulb goes or toilet fails. We always try to sort out any issues as soon as they are reported but in some instances we do prioritise repairs depending on their urgency. Emergency repairs include complete loss of power, heating, lighting or hot water. We aim to fix these types of problems within 24 hours. If you have an out-of-hours emergency maintenance issue, please contact the Community Ambassadors who will be happy to help. They are able to fix most problems, but will also log your repair for the Accommodation Team and can contact the appropriate repair services if necessary. MASTER CHEF We love for you to cook in your kitchens (look out for our pot luck and bake off competitions!) but we do want you to be cooking safe when you do. We therefore ask for the following when you are cooking: èèDon’t leave your cookers unattended when in use èèKeep the grill clean – dirty grill pans catch fire very easily èèYour studio door is a fire door – please ensure it is closed at all times, this is especially important when cooking èèSwitch on the extractor fan when cooking èèChip pans, deep fat fryers are not permitted. UNDERSTANDING We know how difficult it can be when you move in with a new bunch of people. Whilst it is 99% of the time great we know that sometimes it can be tough. We ask you to try and be understanding to other people within your living space. The diverse mix of age, background and cultures is what makes university so amazing – please remember to give a second thought to those around you and respect that their thoughts might not be the same as yours. You never know, by having a chat you might find you have more in common then you thought! 9 NOISE We love our music and especially having a laugh with mates, but please be respectful of how this can affect other people you are living with. It might be your night where there is no early lecture but for other people it might be their 9am the next morning and they want an early night. One of the great parts of university is the variety of set ups every course/student has. Please try to think about how your noise is affecting others! INVENTORY On arrival you will be provided with a printed inventory. This is a document that formally lists all the items that are in your room. We know you are really busy when you first move in but please ensure that you take the time to fully check your room inventory, fill it in and return it to your Accommodation Manager. Remember that when you leave us you’ll be expected to hand back the room as it is on the inventory – make sure it is right from the start. 10 TIDY Keeping your room and communal areas clean and tidy solves a whole lot of hassle during the year. It’s not just to ensure that we keep Ropemaker Court at a good standard through the year however, also to ensure that you live in hygienic, clean conditions. We know it’s tough when living with others so we have popped a cleaning rota in your kitchen to use with your flatmates. BINS Putting out your bin is rubbish (sorry we had to sneak that in) but we know it is. Please ensure that you put your rubbish out in the correct bin. You will see a bin store at the bottom of each house. Please do not leave bags of rubbish next to the bin, outside your window, outside someone else’s door. This can result in the entire bin not being emptied and poor site hygiene. Fines will be issued if people are seen doing this. YOU The most important aspect of CRM Students is how we look after you. We know university life is supposed to be the most amazing time but we also know that sometimes it doesn’t go as smoothly as you expected, so don’t keep your worries to yourself. We know how stressful your personal life can be, let alone your studies – make sure you let someone know if things start to get on top of you. The University provides support and advice on various issues, such as financial, relationship and course problems as well as a dedicated service for disabled students. If you need to talk to somebody, you are always welcome to come and talk to us at reception – we will try to find the appropriate person for you to speak to at your university. COMMUNITY AMBASSADORS AT CRM STUDENTS WE WANT YOU TO FEEL SAFE AND SECURE AT ALL TIMES – BUT WE ALSO KNOW YOU SOMETIMES JUST NEED SOMEONE TO HELP, WHETHER IT BE YOU’VE BURNT YOUR TOAST OR LOST YOUR KEY. Our Community Ambassadors are there to support the community to ensure that you have the best time possible throughout your stay with us. They not only assist with the day to day life of the site but they also help with organising events, working with the University community and delivering feedback from our regular ‘questions of the week’ to ensure you always have someone to speak to and support you in living in a friendly, responsive environment. Community Ambassador’s along with the Accommodation team are here to ultimately ensure that your safety and security are kept at all times: 12 FIRST, SOME GENERAL SAFETY TIPS... OUT-OF-HOURS SECURITY èèAll gates to the site are self-closing. However please ensure that these close and lock shut at all times èèDon’t prop the doors open – including fire doors èèAlways carry your keys and never give them to anyone else èèBe aware of strangers on the premises – if you’re not sure who someone is, ask them or alert the Accommodation Team èèLock your door when you’re going out and keep it closed at other times – even if you’re just nipping to the kitchen èèIf you see anything suspicious, let the Accommodation Team know as soon as possible èèIf your room is at ground level, or easily accessible from the ground, make sure your windows are shut before you go out. Windows will only tilt outwards and should not be opened fully. Please pop down to reception for any of your security needs between 8pm and 8am and all day Saturday and Sunday. Alternatively call the site office between these times on 08443715656. If you’re worried about the safety of any equipment in your room or the communal areas, please contact the Accommodation Team on 0844 3715656 or email [email protected]. Please also take a look at the ‘troubleshooting’ guide at the back of this book to help you deal with minor problems. FIRST AID If you have an accident at Ropemaker Court please report it to the Accommodation Team (after calling an ambulance if needed). The office keeps a first aid box but it does not issue drugs of any description. HEAT AND SMOKE DETECTORS The kitchen and communal corridors are equipped with heat and smoke detectors. Your room is fitted with a smoke detector. NOW THAT YOU’RE SHARING A LIVING SPACE WITH LOTS OF PEOPLE, IT’S VITAL THAT YOU KNOW HOW TO PREVENT FIRE AND WHAT TO DO IF ONE HAPPENS. PLEASE READ THE INFORMATION BELOW – IT OUTLINES GENERAL FIRE PREVENTION, FIRE ALARMS AND THE EVACUATION PROCEDURE. FALSE ALARMS: Most false alarms are caused by fire doors being propped open when people are cooking or smoking. This is a major inconvenience for everyone involved, not least the fire services. Please always keep fire doors closed. CRM Students issues a charge of £25 to anyone who sets off a false alarm. GENERAL FIRE PREVENTION: FIRE EXITS AND EVACUATION: YOU’RE REQUIRED TO TAKE PART IN FIRE DRILLS. èèIf a fire alarm activates, you must evacuate the building and go to your designated assembly point – located in the car park adjacent to the Common Room. 1. KNOW YOUR ESCAPE ROUTE AND EQUIPMENT èèWhen you arrive in your new room make sure you know where the nearest fire exit is èèRead the fire notices dotted around the building èèMake sure you know where the evacuation assembly point is – located in the car park adjacent to the Common Room èèOnly use fire-fighting equipment if you are trained to do so and it is safe to do so, do not put yourself in danger. COMMUNITY AMBASSADORS ARE ALSO TRAINED FIRE WARDENS, BUT HERE ARE SOME HELPFUL HINTS AND TIPS FOR FIRE SAFETY FOR YOUR TIME WITH US: SMART ELECTRICS : èèWe recommend your personal electrical items are PAT tested by a qualified electrician èèAlways follow instructions when using electrical equipment èèMake sure electrical items are fitted with the right fuse èèAlways switch off and unplug appliances not designed to be left on èèCheck electrical appliances for dangerous wiring, hot plugs or scorching on plugs and sockets èèDon’t overload sockets. 2. KEEP ACCESS AND FIRE EXITS CLEAR èèIf you notice any obstruction to fire exits, please let the site office know èèBikes must not be kept in your room or in the way of an escape route. 3. KNOW WHAT TO DO IF A FIRE ALARM SOUNDS èèLeave the building immediately – don’t stop to pick up your stuff èèGet out as quickly as possible and don’t block escape routes èèMake your way to the evacuation assembly point èèDo not attempt to re-enter the building until the Accommodation Manager or fire brigade have given you permission to do so. 13 CLEAN LIVING CLEANING IS LIKELY TO BE LOW ON YOUR LIST OF PRIORITIES WHILE AT UNIVERSITY BUT IT MAKES SENSE TO KEEP ON TOP OF THINGS. A FEW MINUTES IS ALL IT TAKES: THE KITCHEN Everyone in your property is responsible for keeping the kitchen and communal bathrooms clean. You’ll be warned if the kitchen in your property is unacceptably dirty and if the situation doesn’t improve, your property will be issued a charge. Why not use our community cleaning rota with everyone? YOUR ROOM It’s up to you to keep your room clean. They’ll be checked every so often (don’t worry, you’ll be notified in advance!) to ensure they comply with health and safety regulations. We don’t expect your rooms to rival the Ritz, but we do expect order and cleanliness. If not, you’ll be given 24 hours to clean up or risk a charge. BASIC CLEAN LIVING GUIDELINES èèPlease don’t use abrasive cleaning products as they can damage surfaces èèFor obvious reasons, please don’t use hair/clothes dye in the bathroom èèDo not put any pictures or posters on your walls, please use the pin board provided – damage to walls will incur a charge. WHAT’S THE DAMAGE? Here are some examples of charges we’d encourage you to avoid… one or two of these could seriously limit your entertainment funds! DAMAGE TO YOUR ROOM Replace double mattress Replace/repair bed Replace door lock Replace bedroom door Redecorate bedroom Clean bedroom carpet Clean corridor carpet Replace internet cable socket DAMAGE TO COMMUNAL AREAS Replace microwave/combination Replace vacuum cleaner Replace dining table or breakfast bar Replace fridge/freezer Replace radiator £80 £160 £80 £160 £150 £45 £40 £15 £65/£150 £90 £100 £300 £250 The full list of charges can be found at the back of this guide. Please note that the charges quoted are estimates and may be subject to yearly increases. 15 HEALTHY & HAPPY MOVING AWAY FROM HOME; PRESSURE TO MAKE NEW FRIENDS; MEETING DEADLINES – THEY CAN ALL TAKE THEIR TOLL. BUT DON’T WORRY – WE’RE HERE TO HELP YOU STAY HAPPY AND HEALTHY WITH USEFUL HINTS, TIPS AND TELEPHONE NUMBERS. FEELING UNDER THE WEATHER? If you’re unwell you can get an appointment with a doctor or nurse at your university’s health centre. Please ensure that you only call emergency services when it is life threatening – usually you are able to get a doctor’s appointment on the same day or within a week. Make sure you register with your university’s health centre when you arrive at university. Hopefully you won’t ever need an appointment but should you need one it makes life a lot easier when you are registered. We also know how easy it can be to slip into less then healthy routines whilst studying. We want you to make sure that you look after yourself to ensure you do your very best. A few tips below for keeping yourself in tip top condition: SOCIALISING We know that sometimes you can be bombarded with nights out, events and things to do but try to make sure that you find time to enjoy yourself! TIRED Too much or too little sleep can get your run down or not performing at your best. Try to get 8 hours straight through a couple of times a week at least. Get to know your limitations and don’t be afraid to say so – you will be surprised at how many people feel the same. UNIQUE Remember even though everyone is a student at university it doesn’t necessary mean everyone’s the same. We along with the university treat everyone as an individual and celebrate the range of student’s that we have living with us! DEBT It can be tough managing your finances at university (and after!) but we are here for you to speak to if you are concerned about paying your rent. We release all payment dates when you get your tenancy agreement and we ensure that we keep you updated in advance. If our payment dates don’t directly match loan dates we always try to reach a solution for you. We do however follow a strict arrears procedure so do let us know as soon as possible if you are experiencing financial worries. EXERCISE Whilst it can be easy to eat, sleep, study repeat, it’s really important to ensure that you get regular exercise. Whether that be through being part of a university sports club, joining a gym or walking instead of taking the bus a few times a week. It’s really surprising what a difference it will make to your general well being. NUTRITION As tempting as it is to have kebabs or pizza most nights, it’s really important to try and have a healthy diet. Remember there are a lot of ways that a healthy diet can enhance your brain power! For example – fish is a great source of essential fatty acids such as DHA (enhances learning ability and mental development). 17 TIPPLE We know drinking can sometimes be a big part of university life, however it is not part of every student’s life. Always ensure that you drink responsibly and stay safe and be respectful to those that don’t drink. STUDIES The whole reason you have come to university is to leave with the best degree possible to you and we want to ensure that we support you through this. FOR OUT-OF-HOURS HEALTH ADVICE Call the NHS Direct helpline on 0845 46 47 or visit WWW.STUDENTHEALTH.CO.UK – it’s a helpful online resource but always get advice in person from a medical professional if you’re worried about anything. PROBLEMS WITH A FLAT MATE? If you’re unhappy about the behaviour of another resident in your flat or on the site, please come and speak to us or your Community Ambassador. If you don’t feel comfortable speaking to us directly then please ensure that you write your concerns to the site manager in an e-mail. Noise complaints can be reported to the community ambassador or, for more serious ones, you are entitled to report them directly to the Environmental Health Department (however this is rarely required!) – see the useful numbers section for details. If you do contact the Environmental Health Department make sure that you keep us in the loop. We can then work together to ensure that we resolve any concerns that you may have. SOME USEFUL CONTACTS… Sexual Health www.sexualhealth.org Samaritans 0845 7909 090 or www.samaritans.co.uk Student Loans Helpline 0141 306 2000 or www.slc.co.uk Victim Support 020 7268 0200 or www.victimsupport.org Alcoholics Anonymous 0845 769 7555 or www.alcoholics-anonymous.org.uk British Pregnancy Advisory Service 08457 304 030 or www.bpas.org Debtline 0808 808 4000 or www.nationaldebtline.co.uk 18 WHERE TO GO LOOKING TO PLAN A NIGHT OUT? WHY NOT TRY SOMETHING NEAR THE ACCOMMODATION… At Ropemaker Court, you could not be better placed to enjoy all Manchester has to offer. Literally at the start of the famous Curry Mile you can challenge yourself to a different restaurant a night. GO SAFELY TAXIS Plan how you’re going to get somewhere before you go out. Making decisions before you go anywhere is always much safer, especially if you’re planning to have a drink or two, or three! Always try to book your taxi cab or private hire vehicle in advance with an operator you or a friend uses regularly. And don’t get into a private hire vehicle if you haven’t booked it in advance. BUSES Bus timetables are available at WWW.STAGECOACHBUS.COM CARS Currently there is no on-site parking. A 10 minute bus ride will take you into the centre of Manchester were you will find everything a city has to offer. Also, you can walk to Fallowfield where bars a plenty await you, each with their own offer night, so pick a night and follow the crowd. In fact wherever you want to visit, Ropemaker Court is the ideal accommodation for your student life in Manchester. You can get some useful local transport information at WWW.VISITMANCHESTER.COM/ TRAVEL 20 BIKES Bikes are to be stored in the shelters and racks provided. It is your responsibility that you lock it up. CRM cannot take responsibility for loss or damage. Local travel services and help lines: èèRail Information 0845 748 4850 èèwww.nationalrail.co.uk èèwww.thetrainline.com èèNational Express Coaches 0870 580 8080 online: www.gobycoach.com YOUR CONTRACT ONCE YOU’VE SIGNED YOUR CONTRACT, YOU’RE BOUND BY EVERYTHING OUTLINED WITHIN IT, SO PLEASE READ IT CAREFULLY AND MAKE SURE YOU’RE FAMILIAR WITH THE KEY TERMS AND CONDITIONS. HERE’S A QUICK REMINDER OF SOME KEY CLAUSES: èèRopemaker court is managed by CRM Limited on behalf of Ropemaker Properties Limited. You are bound to the full contract period – if you leave before the contract ends you will not receive a reduction in rent èèStaff may need access to your room for room inspection; maintenance and repair; and during open days for prospective students. At least 24 hours’ notice will be given (unless it is impractical to do so) èèYou must pay your accommodation fees on the due dates stated on your contract – outstanding debts will eventually be passed on to an external debt collecting agency èèIf you decide to transfer to another room, exchange rooms or leave Ropemaker Court, you will be charged a £50 administration fee èèCRM Students does not accept liability for the loss or damage to any resident’s property, whatever the circumstance. We advise you to arrange adequate insurance cover for your personal possessions while you are here. If you’re unsure of your full legal obligations as a resident of Ropemaker Court, please double check your contract agreement for more information. 22 MOVING OUT WHETHER YOU WANT TO MOVE ROOMS OR MOVE OUT – HERE’S EVERYTHING YOU NEED TO KNOW: We hope you enjoy your time at Ropemaker Court and choose to stay here. However, you may wish – for a variety of reasons – to move rooms or leave Ropemaker Court. In all cases you should discuss your situation with a member of the Accommodation Team first. All moves within or out of Ropemaker Court are at the management’s discretion. MOVING TO A VACANT ROOM You’ll need to complete some paperwork and sign a new contract, there’s a £50 fee to cover admin costs. SWAPPING ROOMS You and the person you’re swapping with need to go to the Accommodation Office to sign the paperwork. You’ll both need to sign new contracts and each pay a £50 admin fee. MOVING OUT PREMATURELY You’ll need to find an appropriate tenant to move into your room. And both of you will need to go to the Accommodation Office to sign the paperwork. Your replacement tenant will need to pay a booking fee and sign a tenancy contract. You’ll need to pay a £50 admin fee. WITHDRAWING FROM YOUR COURSE Tell the Accommodation Team in good time and provide written confirmation from your Tutor or course Administration Officer, indicating your last date of attendance. You’ll need to find an appropriate tenant to move into your room. And both of you will need to go to the Accommodation Office to sign the paperwork. Your replacement tenant will need to pay a booking fee and sign a tenancy contract. You’ll need to pay a £50 admin fee. MOVING OUT AT THE END OF YOUR TENANCY As a condition of your contract, you’ll need to book and attend a check-out inspection with the Accommodation Team – and sign the report. If you don’t attend the check-out inspection it will be very difficult to challenge the inspection and any charges for damage and disposal of refuse and any abandoned items. The check-out inspection also lets us know where we should return your deposit – so it’s in your interests to attend. èèOn your last day, you must vacate your room by 12 noon èèPlease return all keys to the site office èèPlease make sure your room is clear of all your possessions èèPlease make sure your room is clean before you leave – you’ll be charged for cleaning if it’s not (see the back of this guide for list of charges). 24 REFERENCE GUIDES FROM CLEANING CHARGES, TO TROUBLESHOOTING, TO TELEPHONE NUMBERS, OUR QUICK REFERENCE GUIDES GIVE YOU THE INFORMATION YOU NEED AT-A-GLANCE. REPAIRS AND MAINTENANCE Before reporting a repair, check through the troubleshooting list(s) below – you may find that you can fix a problem yourself. IF AN APPLIANCE ISN’T WORKING èèCheck that it’s plugged in and switched on èèCheck that the switch in the fuse-box is up and on èèIf it still isn’t working, report it to the Accommodation Team. IF THE LIGHTS GO OFF/DON’T COME ON èèReport it directly to Reception. IF THE HEATING ISN’T WORKING èèDon’t attempt to fix it yourself, simply report it to the Accommodation Team. IF THE SHOWER ISN’T RUNNING HOT WATER èèReport it to the Accommodation Team. 26 IF WATER WON’T DRAIN FROM A SINK OR BASIN èèPour some bleach or other cleaner down the plughole and leave for an hour or two and see if there’s still a blockage èèIf there’s still a blockage, report it to the Accommodation Team. IF A VACUUM CLEANER ISN’T WORKING èèUnplug the vacuum cleaner, open it, see if the bag is full. If so, replace the bag with a new one. Bags can be bought from shops like Wilkinson’s èèIf the bag isn’t full, check that the pipe isn’t blocked. If after all these measures the cleaner still doesn’t work, report it to the Accommodation Team. IF YOU’RE HAVING TROUBLE WITH PESTS: ANTS, WASPS, FLIES ETC... èèClear away all rubbish and clean the affected areas thoroughly (any food, unwashed dishes etc, can easily attract pests) èèInform the Accommodation Team. CHARGES LIST: These charges cover damage to/cleaning of items (including VAT and labour). They are approximate and may vary dependent on the situation. BEDROOM AREA Chest of drawers Bedroom chair Radiator Ceiling Cubicle/side panel Shower door KITCHEN & LOUNGE AREA Kitchen vinyl Kitchen blind Microwave Kitchen bin Vacuum cleaner Extractor hood Hob Oven Kitchen table Chairs Worktop Fridge freezer Fire blanket Fire extinguisher Ironing board Dustpan & brush GENERAL CHARGES Door lock Replacement keys Bedroom carpet Bedroom Carpet Corridor vinyl £80 £65 £150 £225 (minimum) £170/110 £100 Shaver point Mirror Toiletry shelf Shower tray Toilet roll holder Toilet seat £50 £50 £25 £250 £20 £30 £500 £95 £100 £15 £65 £100 £350 £350 £65 £30 £450 £375 £25 £45 £25 £6 Mop & bucket Walls (minimum) Ceiling Intercom phone Sofa (2 seat) Sofa (3 seat) Coffee table Notice board Book shelves Drawers Work station desk with drawers Internet cable Internet patch lead TV Corridor vinyl £15 £250 £225 (minimum) £120 £250 £300 £50 £100 £95 £150 £75 £30 £10 £200 £30/m2 £40 £40 £45 £45 £40 Bedroom En-suite Kitchen Removal of Rubbish (per sack) Unblocking toilet/drain from £30 £30 £50 £10 £30 27 USEFUL CONTACTS MANCHESTER UNIVERSITY CONTACT NUMBERS CRM STUDENTS Accommodation Team 0844 371 5656 Out-of-Hours Emergency Contact 0844 371 5656 Head Office 01865 207 200 WWW.CRM-STUDENTS.COM Main Switchboard 0161 306 6000 Student Services Centre 0161 275 5000 Student Union 0161 275 2930 Careers Service 0161 275 2829 Counselling Service 0161 275 2864 Disability Support Service 0161 275 7512/8518 Student Financial Support 0161 275 2077 Health Centre 0161 247 1090 29 MANCHESTER MET UNIVERSITY CONTACT NUMBERS CRM STUDENTS Accommodation Team 0844 371 5656 Out-of-Hours Emergency Contact 0844 371 5656 Head Office 01865 207 200 WWW.CRM-STUDENTS.COM Main Switchboard 0161 247 2000 Crime Stoppers 0800 555 111 WWW.CRIMESTOPPERS-UK.ORG Student Support Services 0161 247 1090 Environmental Health WWW.LOCAL.DIRECT.GOV.UK Student Union 0161 247 1162 Careers Service 0161 247 3483 Counselling Service 0161 247 3493 Disability Support Service 0161 247 3491 Student Financial Support 0161 247 1045 Health Centre 0161 247 1090 30 PUBLIC SERVICES LOCAL SERVICES AND HELP LINES Rail Information 0845 748 4850 WWW.NATIONALRAIL.CO.UK WWW.THETRAINLINE.COM National Express Coaches 0870 580 8080 WWW.GOBYCOACH.COM Health and wellbeing services 0161 276 1234 YOUR DATA PROTECTION CRM LIMITED COMPLIES WITH THE DATA PROTECTION ACT (1998) WHICH GOVERNS THE USE OF ALL PERSONAL DATA WE HOLD AND THE CONTROLS REQUIRED OVER ITS ACCURACY ACCESS AND SECURITY. Students have the right to privacy of personal data. Access to all student data, whether on paper, computer files or other storage media, is strictly controlled. Our standard response to enquiries about individuals is that information cannot be disclosed without the student’s authority. Please note that CRM Student’s policy regarding confidentiality applies equally to enquiries from parents. LEGAL DISCLAIMER YOUR COMMUNITY - YOUR QUESTION Please note that the contents of this guide do not constitute a complete legal document. This information, while accurate, does not cover every aspect of your contractual obligations as a resident of Ropemaker Court. It’s designed to offer helpful advice and information on the most important aspects of living here, but as a Ropemaker Court resident you will be legally bound to all the terms set out in your signed tenancy agreement. We do everything we can to ensure that you have the best time possible at Ropemaker Court however we want to ensure that we keep in touch with you to make sure that we do everything we can do to make the most of your time with us. We value your regular feedback and try to keep it easy for you to do so. We not only have a ‘Question of the week’, where we try to find out how you feel about a certain topic that affects you, but we also run regular feedback focus sessions on site and of course our move in and move out surveys. We know you get bombarded with surveys at university but these really are vital for us to be able to always know how we’re getting on! We are all about students so it’s important we speak to you as students. Keep an eye out for our ‘You Said We Did’ sessions and our online surveys – we really appreciate you doing them for us! Ropemaker Court 500 Moss Lane East Manchester M144PL We really hope you enjoy your time at Ropemaker Court and we look forwards to seeing you soon. Ropemaker team For more information about CRM Students, visit WWW.CRM-STUDENTS.COM 32
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