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A COMMUNICATION SKILLS
LEARNING SYSTEM
MULTI-MEDIA FEATURES
Comprehensive communication curriculum
• 42 Modules: see contents, overleaf
More than 400 videos
• Unique synchronized skill annotations
Special interactive features
• Quizzes, feedback, grades
• Available on smart phones and tablets
Worldwide use
• 30,000 have used DocCom
• Japanese translation available
• German translation in process
Evaluation
• Medical Teacher 2010;32:1-10
• Patient Education and Counseling 2010;80:345-50
• Journal of Communication in Healthcare 2009:2;159-172
ECONOMICAL!
• Typically $40 or less per user
BETTER COMMUNICATION
STARTS HERE
“ ”
We use DocCom as part of our required curriculum, and
have used it for remediation as well. We would be glad
to talk to anyone who wants to make DocCom part of
their communication curriculum.
— Robert Arnold, MD
Professor of Medicine, Leo H. Criep Chair in Patient Care
University of Pittsburgh, Section of Palliative Care
View Demos and Free Trial Offer:
http://www.aachonline.org/?page=FreeDemonstration
The American Academy on Communication in Healthcare,
in partnership with Drexel University College of Medicine,
publishes this e-learning resource.
AACH, established in 1978, is a non-profit interdisciplinary group of healthcare educators, researchers
and clinicians dedicated to improving healthcare relationships and communication.
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TABLE OF CONTENTS
CORE CONCEPTS
1Overview Geoff Gordon, MD, Oregon Health & Science University
2 Mindfulness and Reflection in Clinical Training and Practice Ron Epstein, MD, Rochester University
3 Therapeutic Aspects of Medical Encounters David Brody, MD, University of Colorado; Dennis Novack, MD, Drexel University*
4 Balance, Self Care John Christensen, PhD, Legacy Health System, Portland, Oregon
ESSENTIAL ELEMENTS
5
6
7
8
9
10
11
12
Structure and Content of the Medical Interview Auguste H. Fortin, VI, MD, MPH, Yale University; Francesca Dwamena, MD,
Robert C. Smith, MD, ScM, Michigan State University
Build a Relationship Julian Bird, MD, Kings College, London; Steven Cole, MD, SUNY at Stony Brook
Open the Discussion Beth Lown, MD, Harvard University; Ron Saizow, MD, University of Oklahoma
Gather Information Beth Lown, MD, Harvard University
Understand the Patient’s Perspective Beth Lown, MD, Harvard University
Share Information Beth Lown, MD, Harvard University*
Reach Agreement Beth Lown, MD, Harvard University
Provide Closure Beth Lown, MD, Harvard University
ADVANCED ELEMENTS
13
14
15
16
17
18
19
Responding to Strong Emotions Barry Egener, MD, Legacy Health System, Portland, Oregon*
It Goes without Saying: Nonverbal Communication in Clinician-Patient Relationships Cecile A. Carson, MD;
Jeannette M. Shorey II, MD, University of Arkansas
Communication across Cultures Calvin Chou, MD, PhD, University of California, San Francisco; Ellen Pearlman, MD, New York University;
Cathy Risdon, MD, McMaster University
Promoting Adherence and Health Behavior Change Michael Goldstein, MD, Brown University; F. Dan Duffy, MD, U Oklahoma, Tulsa;
Rob Shochet, MD, Johns Hopkins University*
Informed Decision-Making Clarence Braddock, MD, Stanford University
Exploring Sexual Issues Rich Frankel, PhD, Indiana University; Elizabeth Edwardsen, MD, University of Rochester;
Sarah Williams, MD, New York University
Exploring Spirituality & Religious Beliefs Shimon Waldfogel, MD, Thomas Jefferson University
COMMUNICATING IN SPECIFIC SITUATIONS
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
Family Interview Kathy Cole-Kelly, MD, Case Western Reserve University; Tom Campbell, MD, Rochester University
Communication and Relationships with Children and Parents Elizabeth Rider, MSW, MD, Harvard University
The Adolescent Interview Ken Ginsberg, MD, Oana Tomescu, MD, University of Pennsylvania
The Geriatric Interview Brent C. Williams, MD, MPH, University of Michigan; James T. Pacala, MD, MS, University of Minnesota
Tobacco Intervention Michael Goldstein, MD, Brown University and Institute for Healthcare Communication;
Susan Swartz Woods, MD, Oregon Health & Sciences University
Motivating Healthy Diet and Physical Activity Geoffrey Williams, MD, Rochester University
Anxiety and Panic Disorder Steven Locke, MD, Harvard University
Communicating with Depressed Patients Steven Cole, MD, SUNY at Stony Brook*
Domestic Violence Nielufar Varjavand, MD, Drexel University and Dennis Novack, MD, Drexel University*
Alcohol: Interviewing and Advising William Clark, MD, Harvard Medical School; Sharon Parish, MD, Albert Einstein College of Medicine*
The Clinical Assessment of Substance Use Disorders – NEW in 2010: Video interviews of real patients who discuss their illness and recovery!
Barbara A. Schindler, MD, Drexel University College of Medicine; Ted Parran, MD, Case Western Reserve*
Medically Unexplained Symptoms and Somatization Francesca Dwamena, MD, Michigan State University; Felice Milan, MD, Albert Einstein College of
Medicine; Auguste H. Fortin, VI, MD, MPH, Yale University; Robert C. Smith, MD, ScM, Michigan State University
Advance Directives Robert Arnold, MD, University of Pittsburgh; Krista Hirschmann, PhD, Lehigh Valley Hospital Network
Giving Bad News Timothy Quill MD, Anthony Caprio MD, Catherine Gracey MD, Margaret Seaver MD*
Communication near the End of Life Muriel Gillick, MD, Harvard University*
Discussing Medical Error Peter Barnett, MD, University of New Mexico
Terminating the Doctor/Patient Relationship Peter Lichstein, MD, Wake Forrest University
COMMUNICATING WITH COLLEAGUES
37
38
39
40
41
42
The Oral Presentation Alicia Monroe, MD, University of South Florida and others
Communication within Health Care Teams Cathy Risdon, MD, McMaster University; Marla Rowe, MD, Wayne State University;
Zeev Neuwirth, MD, PhD, Harvard University; Anthony Suchman, MD, Rochester University
Talking with Impaired Colleagues Peter Barnett, MD, University of New Mexico
Giving Effective Feedback Burt Landau, PhD, Drexel University College of Medicine, Philadelphia*
Professionalism: Boundary Issues Elizabeth Gaufberg, MD, MPH, Harvard Medical School*
Effective Clinical Teaching Dennis Novack MD, Allison Ferris MD, Burton Landau PhD, Drexel University Colllege of Medicine, and
Ronald Saizow MD, University of Oklahoma
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