1. business and industrial

ETIQUETTE
ETIQUETTE
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Part
Part
Part
Part
Part
Part
I - Meaning
II - Relevance to context
III - Business etiquette
IV - Dress etiquette
V - Dining etiquette
VI - Cell phone etiquette
Part – I : Meaning
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The conventionally accepted standards
of proper social or professional
behavior. An unwritten code.
Part II : Relevance to
Context
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There has been a shift in emphasis for
a professional to excel not only in
his/her core competencies but also
acquire skill sets that would increase
his/her employability and enable them
to be brand ambassadors for their
organizations at all times.
Part III – Business
Etiquette
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Business etiquette is the
conventionally accepted norms of
professional behavior. It isn't meant to
be stuffy or formal. It's really about
being kind, considerate and respectful.
7 golden rules.
7 Ways To Succeed With
Business Etiquette
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1. Make an investment in your professional
future by selecting a good business
wardrobe.
2. Every day is made up of a series of
meetings and greetings. Whether you are
making the initial contact with a client,
colleague or vendor or having a follow up
contact, you need to impress at every level .
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3.Today's business environment is
becoming increasingly more global.
There is no one set of rules that
applies to all international visitors so
your research will need to be done for
each international visitor you host.
(Gen Arjun Ray’s Eg)
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4. If you want to be successful, grow your
business and develop good client
relationships, find out how your clients want
to communicate. Just because you think
that e-mail is the most efficient tool doesn't
mean that your clients or prospects like to
sit in front of a computer all day. Some may
prefer to use the phone so that they can
discuss issues and gauge reactions. Others
may be more comfortable meeting with you
in person. Respecting your client's
communication preferences is not just a
courtesy, it's good business.
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5. Pay attention to how you communicate
over the telephone. Very often the
telephone is the first and only contact that
you have with customers. Make it the best
experience you can by smiling when you
answer the phone (even if the last person
you talked to was rude), answer on the first
ring or certainly no later than the third ring.
Ask permission and wait to hear the answer
before you put someone on hold. You will
win customers and influence clients every
time you use good phone skills.
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6. When something goes wrong at work and
a colleague, customer or manager chews
you out, keep your cool. Even when you
didn't cause the problem you can use these
four steps to help diffuse the situation:
apologize even if you are not at fault,
sympathize with the person who is upset,
offer to help in any way you can even if you
didn’t cause the problem and take action to
deliver on any assistance that you agreed to
give.
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7. Conducting business over meals is a
ritual that has existed for centuries.
Part – IV : Dress Etiquette
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The Queen of England is reported to have
told Prince Charles, "Dress gives one the
outward sign from which people can judge
the inward state of mind. One they can see,
the other they cannot." Clearly, she was
saying what many people are reluctant to
accept; that people judge us by the way we
dress. In all situations, business and social,
our outward appearance sends a message.
Dress Etiquette
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At work
At social gatherings
At informal get togethers
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How you dress depends on four factors: the
industry in which you work, the job you
have within that industry, the geographic
area in which you live; and most
importantly, what your client expects to see.
Men & Women’s dress code.
Men’s formals
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The quality of the material speaks as loudly
as the color and can make the difference
between sleaze and suave.
Shoes should without question be
conservative, clean and well polished. Laceup shoes are the choice over slip-ons or flip
flops.
Socks should be calf-length or above. Make
sure they match not only what you are
wearing, but also each other.
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Belts need to match or closely coordinate
with your shoes. Once again, quality counts.
A solid white or blue dress shirt with long
sleeves offers the most polished look. The
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more pattern
and color you add, the more
the focus is on your clothing, rather than
your professionalism
Keep jewelry to a minimum.
Personal hygiene is part of the success
equation. Freshly scrubbed wins out over
heavily fragranced. Save the after-shave for
after hours, but never the shave itself.
Women’s apparel
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Western wear
Sari
Chudidar
Ethnic dresses
Part - V : Dining Etiquette
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At cocktail parties
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At restaurants/formal dinners.
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At buffets
At cocktails
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After working the room a while, you decided
to eat. Of course, you stopped at the bar
first. So with drink in hand, you headed for
the hors d'oeuvres, picked up the chicken
on a skewer, dipped it into the sauce and
took a bite. Unfortunately the chicken didn't
slide right off the skewer so you began
tugging at it with your teeth. About that
time the boss walked up. There you were
with a glass in one hand, chicken in the
other and sauce running down your chin.
Two questions came to mind: how did you
get into this mess and how are you going to
get out of it? An ounce of prevention was
definitely worth a pound of cure.
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Do one thing at a time. Either have a drink or a bite
to eat.
Avoid any foods that may get messy. If you do,
have a napkin in hand help you manage the runoff.
Hold a napkin under any food eaten with your
fingers.
When food is served with a toothpick, discard it
properly.
And keep in mind that double dipping is forbidden.
If you end up with something in your mouth that
you don't like or can't chew, transfer it from your
mouth to your napkin when no one is looking.
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Proceeding with caution and
remembering that these events are
not about the food will keep you out of
embarrassing situations.
DON’T OVERDO THE ALCOHOL
Restaurants/Formal
dinners
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Layout of the table
Table manners
DOs & Donts
Conducting business over a meal.
Table layout
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1. Your plate is in the
center.
2. Knives and spoons
are on your right, and
forks and your napkin
on the left.
3. Liquids (e.g., your
water) go to your right.
4. Solids (e.g., bread
plate) go on your left.
Table manners
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There are so many rules about proper
table manners that it would take
forever to list every nitpicky item. So
let's move right to the meal.
Tips for happy dining
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1. For all questions involving etiquette, just
use your brains
2. Never do anything until the host does it
first( table napkin)
3. Use your utensils from the outside in.
( Soup spoon, use of knife & fork, indication
of open and closed plates)
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4.If you're not sure what to do, wait and see what
your neighbor does.
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5.. Do not put the entire soup spoon in your mouth.
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6..You should never let any utensils, once used, EVER
touch the table again. (rice & noodles)
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7.If you spill something, don't make a big deal of it.
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8. Finger bowl technique.
Simple rules
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Ensure fresh breath.
don't grab food.
don't talk with your mouth full .
chew with your mouth closed and no noise.
excuse yourself if you get up to go somewhere
(e.g., bathroom, to make a call).
don't pick something out of your teeth (just excuse
yourself to the bathroom).
don't leave lipstick smears on anything.
don't put crap on the table (meaning a purse,
papers, keys) .
don't smoke.
don't tilt or squirm in your chair.
Pacing
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Pacing
This is not the Indy 500, and the food is not
going to walk away. So take your time! Try
to keep the same eating pace as your host,
so that you all finish at the same time. It is
not a compliment when someone leans over
and says "Boy, good thing you didn't eat the
plate"?"
Finishing
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Place your napkin next to your plate on the table
(but again, NEVER until everyone is done eating
and drinking). Place it loosely (not twisted or
crumpled) and don't put it on the chair. And after
the bill is paid, stand up, make sure you have your
belongings, thank the host and get the hell out of
that oppressive environment of manners and
etiquette and whatnot. Now you can go home, put
your feet on the coffee table, and eat as we were
all meant to.
Happy dining!
How to Conduct Business
Over a Meal
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Keys to a successful meal include;
(1) To have a purpose.
(2) Never ask a guest where they would like to
dine; the burden of choice is on the host, not the
guest, and be sure to select a convenient location.
(3) Never, never, never, invite someone to a club
that permits discrimination...sexual, religious, or
racial.
(4) No phone calls at the table (If you do, be aware
that is announcing that anyone who calls is more
important than the real live person you have sitting
next to you.).
(5) Take charge the moment the meal begins.
Six ways to lose a deal
over a business meal.
1) Table hop.
(2) Talk about yourself.
(3) Indulge in too much small talk.
(4) Eat too quickly or too slowly.
(5) Cellular phone conversation at the table.
(6) Arrive on the wrong day, time, or
location.
Part VI - Cellular Phone
Etiquette
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1. Avoid taking or using your cellular
phone at a restaurant, movie, place of
worship, or meeting
2. Limit your conversation on a plane
or in close quarters
3. Use a quiet voice
4. Do not let your phone ring where it
can create a disturbance
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5.. Do not allow a phone call to
interrupt the presence of a “live”
person.
6. Refrain from using a cellular phone
while driving.
7.Ringtones.
Discussion/Queries ?
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for
the interest shown.