Download Report

Ensuring Customer Satisfaction
How do you benefit from a good Installation Quality?
Satisfied
Boss
Satisfied
Customers
High Quality
of your
Installations
•Buying again/more
•New customers
deriving from
recommendations
PERFECT FOR YOU:
good standing in your
company
Plan for reserves when measuring the radio field.
• A restaurant filled with guests
inevitably dampens radio waves
and thereby reduces radio
coverage.
• For this reason, make sure that
when measuring the radio field
you also have values in the
reference range from areas
outside the actual guest area
(>2 steps per second).
Properly position the Orderman base station (OMB2).
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Place the OMB2 as high as possible
in the room.
To properly cover a room, point the
antenna rod downward. In some
cases, it also makes sense to
position the OMB2 vertically.
Watch for thermo-glass or metal
parts.
Do not position multiple OMB2s
close together.
Select a location protected from
weather (preferably indoors).
Select large, irregular intervals between the radio
channels.
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When using a router with multiple
OMB2s, every OMB2 must be
assigned to its own radio channel.
The intervals between the individual
radio channels must be as large as
possible (>8) and irregular. For
example: 42 + 52 + 64 (avoid 65,
because default channel). Use the
Orderman Channel Optimizer-Tool
for this task
(http://partner.orderman.com)
Load sharing may only be used in installations with …
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the following handhelds:
Don/Max/Max2/Max2plus (FW 3.38
or higher), Sol/Sol+/Sol+MSR (FW
1.90 or higher).
multiple base stations (FW 5.50 or
higher) with at least 75%
overlapping coverage as well as a
router (FW 5.03 or higher).
at least five handhelds with channel
enabling function for all OMB2s.
Always check whether the latest drivers (e.g. OCX,
.net) are installed.
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Older drivers can cause problems,
especially if hardware with multicore
processors are used.
Equipment running a mix of
firmware versions can be
particularly problematic. If
necessary, upgrade the entire
Orderman system to the latest
version.
Remove all interfering 433 MHz devices if possible.
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Baby phones,
awning controls,
crane controls,
radio microphones,
Snow canons,
radio-controlled switches,
and other devices that operate in a
range between 433.15 MHz and
434.65 MHz.
Follow the correct interpretation of the flashing
channels.
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Flashing channels in the Classic
Line are „standard“ (dark lettering,
bright background) or inverted. In
Sol channels flash in red or blue.
Standard or red flashing = no
connection to OMB2.
Inverted or blue flashing = radio
connection established but data
cannot be transmitted to the host
(PC).
The maximum allowable length of the RS232 cable is
10 meters.
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With a baud rate of 115200, the
cable length is limited to 10 meters.
The Orderman converter pack
enables you to use a cable
extension of up to 1,000 meters.
When Using a RS485 network with several power
supplies make sure you…
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…disconnect Pin6
…and use a terminating resistor.
Please implement the helpdesk‘s recommendations.
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The Orderman helpdesk has more
than twenty years of experience and
continuously collects feedback from
Orderman partners.
Do you have any questions?