1. No category

January- February 2015
Volume 19
Issue 1
Christmas Party Brings
Holiday Cheer
On December 19, all employees, independent contractors and
their families were welcomed into the Big Tent for our annual
Christmas Party. The theme of this year’s celebration was “An
Old Fashioned Christmas,” with glittery nutcrackers, cozy
fireplaces, and red, green and white decorations placed high
and low.
Food was aplenty, and many activities kept the partygoers
busy. Some families had their pictures taken with Santa or
the Disney characters, while others enjoyed having their
faces painted, getting temporary tattoos, receiving whimsical
balloon animals, playing games, and making their own picture
frames at the arts and crafts area. Still others could be found
dancing to the beat of the D.J.
A sincere thank you to the many employees and independent
contractors who bought raffle tickets this year. All proceeds go
to The Russell Home for Atypical Children, and you helped
raise more than $10,900 that will assist the home with their
many special needs.
It was a fun-filled day for
all, and the party committee
wishes everyone all the best
for a healthy and prosperous
New Year!
Continued on Page 2
2014 Christmas Party Planning Committee:
David Dease
Ron Jones
Rodney Posey
Cathy Larson
Mickie Goelz
Ariel Christenson
Donnie Dieterle
Joy Fleming
Many thanks to our generous partners for
prize contributions:
Atlantic Automotive
Battery U.S.A.
B.B. King’s
Branding Specialist
Canteen
Caribe Royale
Cuba Libre
Dave & Buster’s, Inc.
Flash Electric of Central Florida, Inc.
FM Automotive Collision Center
Fogo De Chao
Gaylord Palms
Grower Ketcham
Hard Rock Café
Hilton Orlando
House of Blues
Hufstetler & Company
iFly
I-Ride Trolley
Jones, Hurley & Hand, PA
JW Marriott
Legoland Florida
Michael Murray Ent.
Mr. & Mrs. Hugh Dowling
Muncie Transit Supply
NAPA
Orlando Fluid Power Hose & Fitting
Orlando Freightliner
Planet Hollywood
Prater Radiator, Inc.
Ritz Carlton
Royal Battery
Discovery Cove/SeaWorld/Aquatica
Sonny’s BBQ
Transistor Regulator/Starter Alternator
Service, Inc. (TRS)
Universal
Vehicle Spa
Venetian Room
Warehouse, Inc.
Wild Florida
WonderWorks
Zep
ZoomAir
Thanks to our wonderful
Santa’s Helpers:
Adalisa Jackson-King
City Cab Company Maintenance
Team: Robert Phelps, Robert
Brown, Denny Robles, Steven Ouy,
Chuck Williams, Gabriel Pellegrin,
Carlos Callazo and David Barker
Bill Langbein
Chris Earl
City Cab Operations Team:
Brian Roy, Wayne Nassis, and
Mike McGrath
Colleen Gorman
Dan Ford
City Cab Field Operations Team:
Chris Recicar, Tyler Henry,
Johana Botero, Carl Hobbs and
Lenny LaGrange
Fritzner Montauban
Gwynn Sutterby
Hugh Dowling
Hello! Florida Staff: Brian Langdon,
Tina Fawls, Dave Lagenbach,
Renee Mayo, Paola Santagati,
Cindy Turner, Bill Bigelow, Donna
Fein, Trish Kanner, Stephenie BlackGrant, Sabine Sigel-Brown, Mike
Babb, Irene Hackworth, Colleen
Gibison and Mary Anne Shafer
Janice Lowe
Jim Ungvary
Jon Lee
Jose Pujals
Julie James
Junny Chalothorn
Karl Clements
Kirby Rentals
Kerri Ludwig-Kriner
Kraige Jean
Larry Duniho
Linda and Murray Collins
Linda Kauffman
Lisa Langdon
Max King
Michael Dutton
Mike Greco
Mike Lalikos
Pamela Ocaña
Rosemary Gates
Sandy Esteves
Shannon Gravitte
Todd Sutterby
Warren Wagman
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Ali Syed
Amy Fields
Angel Crespo
Anne Laxson
Barbara Stadig
Beatriz Martinez
Karl Clements
Cathy Larson
Charlene Norwood
Charlie Kauffman
Mary Johnson
Chris Luckie
Chris Recicar
Christine Gainey
Cindy Turner
Colleen Gibison
2
Colleen Gorman
Covottis Upshaw
Craig Flowers
Cristina Marin
Curtis Murray
Curtis Renner
David Rose
Donnie Dieterle
Erin Leonhardt
Everett McClung
Fritzner Montauban
Greg Pawlik
Gregory Moore
Janice Lowe
Jeannise Util
Jay Delgado
Jeanne Hamilton
Jennifer Campbell
Jim Adams
John Hebert
John McCammack
Judy Haley
Justin Stream
Karen Keim
Karen Pitcherello
Kathy Turns
Kerri Ludwig-Kriner
Kesha Jenkins
Kevin Gardner
Kim Smith
Kraige Jean
Krista Giaccone
4,(9 :05 46; 065 5,>: 3,;; ,9‹ January - Feb ruary 2015
Linda Schwarz
Luis Primiciero
Lydia Cortez
Lynn Callahan
Manny Molina
Marcy Lapetina
Marisol Badillo
Mark Fredericks
Michael Bridges
Michael Dutton
Mickie Goelz
Mike Ferrara
Mike Firebaugh
Mike McGrath
Mikell Shuller
Mohammed Khan
Nancy Provenzano
Omar Morales
Ortancis Gaines
Oscar Torres
Patty Rose
Peggy Nance
Ricardo Spencer
Rob White
Robert Greene
Rodney Posey
Rodrigo Zerpa
Ron Kenna
Roy Richardson
Ruben Jean Louis
Skip Havener
Susan Good
Terry Lamana
Tina Bush
Tina Fawls
Tom Blihar
Vanessa Salazar
Vic Laxson
Wally Morales
WELCOME ABOARD
Please welcome Sunshine Baker, our new Social
Media & Communication Manager at Hello!
Florida. A native of the Florida Keys, Sunshine
comes to us from UCF, where she earned an MA
in Mass Communication and currently serves
as a professor of Social Media. With a varied
background that includes human resources
management, employee training, and running
e-commerce websites, Sunshine has worked as a consultant for the
last 4 years, managing digital marketing and events for hospitality
clients. Sunshine will be taking the lead on the new employee
intranet, managing all social media platforms, and sharing the story
of Hello! Destination Management both in print and online.
Please join in welcoming Debbie Hilliard to
Hello! Texas as an Account Executive. Debbie’s
a true veteran in our industry, with more than
30 years of meetings and events experience. A
proud Texan, she has lived in Austin for more
than three decades and served as a meeting and
convention planner before starting a Destination
Management Company division for a local
sightseeing tour company. She loves working at Hello! because
exceeding
di client
li t expectations
t ti
gives
i
h
her greatt satisfaction.
ti f ti
Mears welcomes Grit Rambusch as Executive
Assistant to Karen Pitcherello in Travel Industry
Sales. Grit moved from Germany to Orlando
in October 2014. She has a degree in Hotel
Business and another degree in Culinary Arts/
Pastry Chef. She brings with her 12 years of
hospitality experience working for hotels in
Germany, Miami, Sonoma, CA and Dubai,
followed by 4 years at a cooperative bank. Grit is looking forward
to the next chapter in her life working for Mears and enjoying the
Florida
Fl
id lif
lifestyle.
l
We are pleased to introduce Danielle Rampersad
as our new MDS Call Center Manager. Danielle
comes to Mears with more than 17 years of call
center and customer service management. In
addition to providing leadership for our Customer
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Sigma Green Belt, Danielle has the education
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our call center. Danielle’s responsibilities will include developing
a formal training program, analyzing call routing, forecasting call
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service. Please join in welcoming Danielle to our organization.
WELCOME ABOARD
Hello! Florida welcomes Marisa Folz as Sales
Coordinator. Marisa joined us in September
as a receptionist, and she recently graduated
from the University of Central Florida’s Rosen
College with a degree in Event Management.
We are excited to have Marisa on our team!
We welcome Meg Singleton as Sales
Coordinator with Hello! Texas. Born in
Franklin, Tennessee, Meg joins Hello! with
six years of industry experience. She holds
a Bachelor of Science degree in Sociology
from the Honors College at the College of
Charleston in South Carolina. The three
words that best describe Meg are versatile,
quick-witted, and passionate. She enjoys her role at Hello!
because “it challenges me to be an effective multi-tasker, allows
me to expand my network of professional contacts, and keeps
me informed on industry trends.”
Jackee Walker joins the Hello! Destination
4HUHNLTLU[[LHTHZV\YÄYZ[National
Creative Services Resource Manager. With
the overwhelming success of the WebTool in
Orlando, Arizona and Las Vegas, it just made
sense that this “speed to market” technology
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individual focused on it. Jackee will also be
responsible for maintaining credible content within the iPad
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of Science in Entertainment Business from Full Sail University
and a Bachelor of Arts in Interdisciplinary Studies focused on
Commerce and Humanities and Mass Communication from
the University of Central Florida. Jackee will be based in the
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Hello! Arizona welcomes Sales Coordinator,
Ashley Young. Ashley received her Bachelor
of Science in Hospitality and Tourism
Management from North Dakota State
University in 2013. She then worked for the
Phoenician Resort as an Executive Meeting
Specialist. Ashley joins Brianna Moody’s
team, who handles the Phoenician. Ashley’s
enthusiasm and hard work make her a great addition.
4 ,( 9 :05 4 6; 06 5 5 ,> : 3,;; ,9‹ January - Februa ry 2015
3
ON THE MOVE
We are excited to announce that Christy
Hornbuckle has been appointed Hello! Florida’s
Director of Product Development in South
Florida. Since joining us as a Sales Coordinator
in 2009, Christy has shown great enthusiasm
and an intense desire to “never settle for what
has just been achieved, but always try to take it
to the next level.” These qualities were just two
of many reasons why she was promoted to the role of Account
Manager in 2010 and then to Product Development Manager in
2012. She has exhibited a ceaseless desire to improve her team’s
performance and processes. No matter how hectic the pace or
how heavy the workload, her commitment to customers and
co-workers is absolute. Christy’s leadership will make a huge
difference for us in the years ahead.
Hello! Texas welcomes Michael Schultz as our
newest Account Executive. Michael joined
Hello! in March of 2013 with a BA degree in
HR Management from the University of Central
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and special events experience. He says he
loves his current role “because of the people
I work with and for, and the idea that no two
days or programs are ever the same. I’m passionate about forging
meaningful relationships with my colleagues, vendors and clients
alike, and being part of a much bigger picture.” We are very
excited to have him as part of our Texas team!
Please join in congratulating Natalie Sheahan
on her promotion to Hello! Arizona Account
Manager for Erin Maguire’s Omni team. Natalie
joined us in 2012 as Sales Coordinator and
moved into the role of Product Development
Manager in November 2013. She has long shown
an interest and enthusiasm for the operations
role in our company and we are very pleased to
welcome her to Ops!
Mears Transportation is excited to announce
the promotion of Lionel Wells to the position of
Manager-Airport Operations. Lionel has worked
with us for more than three years as a Starter on
the docks at OIA and as a dispatcher in the Red
Lot, where his outstanding work ethic has earned
him the respect of the OIA staff and drivers alike;
this will hold him in good stead as he moves into
his new role. Before joining Mears, Lionel worked in the Security
industry in Orlando and owned and operated a limousine service
in Los Angeles. Please join in welcoming Lionel into his new
position and wishing him every success.
4
4,(9 :05 46; 065 5,>: 3,;; ,9‹ January - Februar y 2015
WEDDING ANNOUNCEMENTS
City Cab Field Operations
Manager Chris Recicar and
Amy Medintz were married on
September 27. Congratulations,
Chris and Amy.
On October 25, Hello!
Arizona Account Executive
Rachel Bell and Charles
Hall were married. Best
wishes, Rachel and Charles.
EXAMPLE OF EXCELLENCE
Motor Coach Operator Hien Tran has served
thousands of customers during his tenure
with Mears. Recently, our “Mystery Shopper”
observed him aboard Disney’s Magical
Express (DME). Congratulations to Hien
for earning a Perfect Shopper Report and
courtesy award! Here’s what the shopper had
to say about his great service:
“Hien did an outstanding job! He drove
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(Z^LHWWYVHJOLK+PZUL`WYVWLY[`OLZ\NNLZ[LKL]LY`VULNL[
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HWWYVHJOLK[OLYLZVY[Z/PLUHNHPU\ZLK[OLZJYPW[PUP[ZLU[PYL[`/L
^HZ]LY`MYPLUKS`HUKWYVMLZZPVUHS[OYV\NOV\[¹
OIA Customer Service Award
DME Lead Traci Kuen and MDS
Starter Jenny Bourguignon
(L to R) were recognized by
the Greater Orlando Airport
Authority (GOAA) for their
outstanding customer service.
30 YEARS
Jeff Miller
Director,
Motor Coach Scheduling
15 YEARS
Bret Voisin
Vice President,
Sales & Marketing
Andy Acevedo
Motor Coach Cleaner
Alexandru Colev
Motor Coach Cleaner
Charlie Kauffman
Motor Coach Operator
Lisa Langdon
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Pam Dailey
Guest Services Agent
25 YEARS
Christine Singer
Hello! Florida Field Staffer
10 YEARS
Fresnel Dorce’
Shuttle Van Driver / Field Trainer
20 YEARS
Manuel Gamez
Motor Coach Operator
Paula Mullins
Hello! Florida Field Staffer
Robert Seabrease, Sr.
Hello! Florida Field Staffer
5 YEARS
Tim L. Baker
*OPLM-PUHUJPHS6MÄJLY
Luis Lopez
Shuttle Van Driver
Linda Chalfant
Shuttle Van Driver
Carl Anglesea
MDS Dispatcher
Dominic De Pofe
Motor Coach Operator
Marcelino Hoyo
Motor Coach Operator
Kelly Kruszewski
Hello! Florida
Account Executive
Clifford Main
Motor Coach Operator /
CDL Instructor /
Field Trainer
Paula Minorczyk
MDS Cashier
Karla Morris
Customer Service
Representative,
Special Accounts
Maria Silva
Motor Coach Operator /
Field Trainer
Butch Sawyer
Safety Investigator
4 ,( 9 :05 4 6; 06 5 5 ,> : 3,;; ,9‹ January - Feb rua ry 2015
5
1 YEAR
Jamil Algarin, HF
Willie Avery, CCC
Lauren Berbusse, HF
Karen Best, HF
Nashira Camacho, CCC
Devon Cribbin, HF
Keith Daniel, MDS
Erika Dunn, CCC
Chaunsay Flythe, CCC
Gabrielle George, CCC
Jean Hector, MDS
Gabriel Janer-Marrero, CCC
Sherika Keaton, MDS
Alexander Leclerc, MDS
Jose Lopez, MDS
Carl McGee, CCC
Job Fair Draws
Hundreds of Applicants
Jacqueline Manso, HF
Carla Martin, MDS
Paula Martin, MDS
Sarra Mulugeta, HDC
Dawn Nichols, MDS
Lourdes Ocasio, MDS
Angelina Ortiz, MDS
KUDOS
Hello! Florida Senior Account Executive Alison
Davis sends KUDOS to Hello! Florida Marketing
Manager Monica Armstrong, Account Manager
Jordan Bickel, Field Staffer Donnie Dieterle,
Director of Creative Services Janice Dowling,
Creative Services Manager Lauren Farrell, Vice
President / General Manager Vic Laxson, Senior
Sales Coordinator Khrystle Rader, Creative Services
Production Manager Cameron Rust, Creative
Services Manager Holly Steinebronn and Sales
Coordinator Natalie Vilar:
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Mears recently participated in the District
5 Job Fair presented by Commissioner
Regina I. Hill at the Northwest Community
Center (NCC). For many years, the NCC has
been educating individuals interested in
employment, as well as offering programs
to assist youth and senior citizens. With 28
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and more than 350 applicants in need of
employment opportunities, the December
job fair helped bring them together.
Orlando’s District 5 includes more
than 40,000 residents from downtown
to Hiawassee Rd. and points between,
including many historic neighborhoods,
such as Parramore, Rock Lake, Malibu,
Clear Lake, Ivey Lane, Lake Sunset, the
Willows and the Mercy Dr. corridor. It also
includes Jones High School, Nikki’s Place
Restaurant, the Amway Events Center, the
Florida Citrus Bowl and the new Dr. Phillips
Performing Arts Center.
Many thanks to Commissioner Hill and her
staff for organizing the event and allowing
Mears to have a continued role in helping
our community grow even stronger.
6
Courtney Ramirez, CCC
Ricardo Rodriguez, MDS
Porche Sanders, CCC
Tiffany Shellberg, CCC
Amanda Sookraj, MDS
Amanda Taylor, MDS
Robert Walentukonis, Jr., CCC
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Core Values: ,U[O\ZPHZT,MÄJPLUJ`
Luxury Vehicle Chauffeurs Carlos Altamonte, Marti
Decker, Sixto De Los Santos, Rene Garcia, Emilio
Hernandez, Virgilio Lajara, Marilyn Ortiz, Luis
Paulino, Ivan Rosa and Jose Ruiz send KUDOS to
Rebecca Katsur, Contract Service Manager, Luxury
Vehicle Division:
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4,(9 :05 46; 065 5,>: 3,;; ,9‹ January - February 2015
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Core Values: Enthusiasm & Respect
Client Service Manager Nelson Pimentel sends
KUDOS to Sandy Esteves, Operations Manager
Shuttle Vans / Limousines:
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KLWHY[\YLZ\ZPUNV\Y4LHYZ:O\[[SLMYVT6YSHUKV
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Sandy responds with KUDOS for Nelson:
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Lee Bradley, Director of Client Services, adds:
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Core Values: ,MÄJPLUJ`,U[O\ZPHZT
Karen Diaz, MDS Supervisor Billing & Collections, was the lucky winner of
the mountain bicycle from our fall Wellness Fair. The bike was presented to
her during a birthday celebration in the Accounting Department.
Wellness Fair attendees who completed their biometric screening and
ÄUPZOLK[OLVUSPUL/LHS[O9PZR(ZZLZZTLU[I`:LW[LTILY^LYLLSPNPISL
for entry into the drawing for the mountain bike. Additionally, $50 gift
cards were distributed to the following employees who completed their
online Health Risk Assessment by September 29:
HF, Leah Armstrong
MDS, Drew Kovarik
CCC, Kenneth Bartels
MDS, Cristal Legault
MDS, Dieunite Bourguignon
CCC, George Legault
MDS, Kimberly Bryant
/-3LL(UUL3P[[SLÄLSK
CCC, Jamie Bush-Ryals
MDS, Janice Lowe
MDS, Stephanie Campbell
MDS, Andrew Mackhrandilal
MDS, Michelle Caro
MDS, Rae Maffeo
MDS, Thomas Conway
CCC, Beatriz Martinez
MDS, Lydia Cortez
MDS, Simon McDaniel
CCC, Ruth Counts
HF, Julie Mezzina
MDS, Karen Diaz
MDS, Paula Minorczyk
MDS, Nathan Dinsel
MDS, Stanley Minorczyk
MDS, Anthony Doski
MDS, Peggy Nance
CCC, Daniel Ford
MDS, Leona Natale
MDS, Ortancis Gaines
CCC, Suze Orphee
CCC, Krista Giaccone
MDS, Edward Porter
HF, Stephanie Green
MDS, Garrett Rochester
MDS, Ruben Grant III
HF, Kerry Sauber
MDS, Rhonda Gregoire
CCC, Sandra Seestrom
MDS, Jannette Guifarro
MDS, Zethro Smith
MDS, Judy Haley
MDS, Gloria Smith
HF, Diantha Harris
HF, Laura Sullins
MDS, Jack Henkle
MDS, Samantha Tyner
MDS, Julie James
HF, Stephanie Van Velzen
CCC, Shieva Jolly
CCC, Lisa Zafar
The Metropolitan Express
(location code #755) is now
Floridian Express
6323 International Drive
Orlando, FL 32819
407-351-4430
Shuttle Zone 3
Luxury Vehicle Zone 130
Taxi Zone 28
The Quality Inn Universal
(location code #785) is now
WOW Resort Universal Studios
6101 Sand Lake Road
Orlando, FL 32819
407-363-7886
Shuttle Zone 3
Luxury Vehicle Zone 130
Taxi Zone 800
The RIU Orlando Resort
(location code #1076) is now
Hyatt Place Lake Buena Vista
8688 Palm Parkway
Orlando, FL 32836
407-239-8500
Shuttle Zone 4
Luxury Vehicle Zone 142
Taxi Zone 402
MDS, Linda Kauffman
4 ,( 9 :05 4 6; 06 5 5 ,> : 3,;; ,9‹ January - Feb rua ry 2015
7
Much-Anticipated Performing
Arts Center Now Open
Phase 1 of Downtown Orlando’s new Dr. Phillips Center for the
Performing Arts opened on November 6, 2014. When both phases of
the center are complete, it will include three performance theaters, an
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The new center is also home to the Orlando Ballet and the Orlando
Philharmonic Orchestra, and the arts education spaces will host dance,
music and theater classes. Primary parking for the center is located in
the City Commons Garage on Boone Ave, and valet parking is available
directly in front of the Center on Magnolia Ave.
*VUZ[Y\J[PVUVU[OLÄYZ[[^V[OLH[LYZILNHUPU1\UL^P[OH
three-day community groundbreaking celebration. The commencement
of the third theater (Phase 2) is currently being determined. The
now completed Phase 1 includes the Walt Disney Theater, Alexis &
Jim Pugh Theater, Seneff Arts Plaza, the School of Arts and other
ancillary spaces.
Featured shows and artists scheduled to appear in 2015 include Disney’s
Beauty and the Beast, Motown The Musical, In the Mood, Harvard
Glee Club, Elvis Costello, John Mellancamp, Sarah McLachlan, Pippin,
Anything Goes, Harry Connick, Jr., Idina Menzel, Bill Maher, Sergio
Mendes, Jerry Seinfeld, Diana Ross, jazz trumpeter Chris Botti, Jason
Mraz, Jackson Browne and Jay Leno.
The building itself is approximately 330,000 square feet. Along with
the performing arts center and its education and entertainment venues,
the two-block site ultimately will accommodate new retail and public
spaces that enhance city life and create a vibrant gathering place.
The performing arts center is named for philanthropist and citrus
magnate Dr. Phillip Phillips (1874–1959), and the center is within
walking distance of the house he and his wife, Della, owned on
Lucerne Circle. Dr. P. Phillips hosted many concerts, bringing acclaimed
musicians from all around the world to play on his front lawn for the
entire Orlando community to enjoy.
Mears Sponsors Dr. Phillips Center
Mobile App
The Dr. Phillips Center for the Performing Arts app is now
available for the iPhone. Sponsored by Mears Taxi, the app creates
a mobile entrance to all the events, shows and activities that take
place at the Dr. Phillips Center. Users can purchase tickets, create
HYLTPUKLYMVY^OLYL[OL`WHYRLKNL[W\ZOUV[PÄJH[PVUZVM[PJRL[Z
on sale based on their preference of genres of shows, make dinner
reservations at Dr. Phillips Center restaurant partner locations
and take a snapshot with a Dr. Phillips Center frame for upload to
social media.
8
4,(9 :05 46; 065 5,>: 3,;; ,9‹ January - Feb ruary 2015
¸(ZLHYS`Z\WWVY[LYZVMOLSWPUNTHRL[OLKYLHTVM[OL+Y
7OPSSPWZ*LU[LYMVY[OL7LYMVYTPUN(Y[ZHYLHSP[`P[»ZL_JP[PUN[VZLL
[OPZJVTT\UP[`[YLHZ\YLJVTL[VMY\P[PVU¹¹ said Paul Mears III,
President of Mears Transportation. ¸(ZV\YVYNHUPaH[PVUZLTIYHJL
[LJOUVSVN`[VIL[[LYZLY]LV\YKP]LYZLHUKNYV^PUNH\KPLUJLZ^L
^LSJVTL[OLVWWVY[\UP[`MVYN\LZ[Z[VLUQV`H^VUKLYM\SL]LUPUN
H[[OPZ^VYSKJSHZZKLZ[PUH[PVUHUKSLH]L[OLKYP]PUN[V\Z¹
Dr. Phillips Center At a Glance
U
O
Y
D
I
D
Walt Disney Theater (seats 2,700±)
KNOW
Phase 1 – Complete
‹
;OPZHTWSPÄLK[OLH[LYPZ[OLSHYNLZ[WLYMVYTHUJLZWHJL\ZLKMVYWYVK\J[PVUZ
such as the Broadway series, musical concerts and traveling shows
‹
Offers exceptional sightlines, with tiered seating close to the stage
‹
(TWSPÄLKZV\UKPZSV\KI\[JSLHY^P[OZ[YVUNIHZZZ\WWVY[Z\WLYIZV\UK
imaging and clearly understandable reinforcement for actors and singers
The DeVos Family Room (a gathering space
for weddings, galas and community events)
is a mostly glass-walled structure built over
Magnolia Ave. It is 27 feet from the bottom
of the windows to street level. The room
has a maximum capacity of 400 and can be
rented for special events.
Alexis & Jim Pugh Theater (seats 300±)
Phase 1 – Complete
‹
A multi-purpose room ideal for theater, dance, music and education
‹
+LZPNULKPUHOVYZLZOVLJVUÄN\YH[PVU^P[OH[OY\Z[Z[HNL\USPRL[OLZX\HYL
black box that is typical of other smaller theaters
‹
Acoustics offer strength and clarity of the spoken word
‹
;OLVYJOLZ[YHSL]LSZLH[PUNJHU[YHUZMVYT[VHÅH[ÅVVYMVYWLYMVYTHUJL
banquets and events
Acoustical Theater (seats 1,700±)
Phase 2 – Completion date TBD
‹
Will transform in shape and acoustics to ideally accommodate symphony,
opera, theater, ballet and special events
‹
Flexibility of the stage is achieved with a moving shell and towers that can
be arranged to create rooms ideally shaped for each art form
‹
6YJOLZ[YHSL]LSJHUJVU]LY[[VHÅH[ÅVVY
‹
Intimacy and sightlines are a priority
?
The translucent glass in the lobbies is referred
to as “ghost glass.”
The center’s distinctive cantilever roof is
designed to mimic the look of an old
Florida porch.
The building’s construction involves 69 Florida
companies, 49 of which are headquartered in
Orange, Osceola or Seminole counties.
By the Numbers
30
Number of teen
ambassadors who attend
classes at the center and
serve as advocates for the
arts in their communities
400
The average number of construction
workers on-site daily during the project
34
Works of art created by
painter Tom McGrath for
the ceiling of the Alexis &
Jim Pugh Theater
3,321
Number of feet —
plus 7 inches —
from the ground at
the tallest point of
the building’s exterior
Tons of steel used to construct this
ÄYZ[Z[HNLVM[OLWYVQLJ[
Approximate square footage
of the Disney Theater’s stage
6,000
4 ,( 9 :05 4 6; 06 5 5 ,> : 3,;; ,9‹ January - Feb rua ry 2015
9
Congratulations, Safety Award Winners!
;OLMVSSV^PUNZRPSSLK4V[VY*VHJO6WLYH[VYZX\HSPÄLKMVYV\Y:HML[`(^HYKZIHUX\L[I`HJOPL]PUNOV\YZVMHJJPKLU[MYLL
KYP]PUN4VYL[OHUKYP]LYZX\HSPÄLKMVY[OLÄYZ[[PTL[OPZ`LHYKYP]LYZLHYULK[OLPYZLJVUKZHML[`H^HYK[OPZ `LHYKYP]LYZHYL
[OYLL[PTLYLJPWPLU[ZKYP]LYZHYLMV\Y[PTLYLJPWPLU[ZKYP]LYZHYLÄ]L[PTLYLJPWPLU[ZHYLZP_[PTLYLJPWPLU[ZHYLZL]LU[PTL
YLJPWPLU[ZHYLLPNO[[PTLYLJPWPLU[ZHUKV\[Z[HUKPUNPUKP]PK\HSZYLJLP]LK[OPZZHMLKYP]PUNYLJVNUP[PVUMVY[OLUPU[O[PTL
9-Time Recipients
p
MURPHY, WILLIAM
MEYER, MERRY
ELAM, NORMAN
NIEVES, EDWIN
GARCIA, CARMELO
NEWMAN, MICHAEL
NICOLAAS, EDSEL
FREY, SHARON
QUETTANT, ROGER
SMITH, DAN
NILES, DANIEL A.
NUEZ, FELIX
HUGHLEY, DONNA
REAGAN, KEITH
ORTEGA, BENJAMIN
ORTIZ, USBERTO
JOYNER, ADAM H.
SIRIANY, EDUARDO
8-Time Recipients
p
PIERRE, JEAN “MARIO”
PANTOJA, JAROL
MACK, DAVID
STEWARD, DANIEL
CRAWFORD, DAVID
PORTER, EDWARD
PAWLIK, GREGORY
RAYMONVIL, JUNIOR
VELEZ, OLGA
CZAYA, RICHARD
QUIJIJE, ANGELA
PIMENTEL, DAVID
ROACH, LAUREL
YOUNG, WARREN
JAFFAR, SYED
RICHARD, LUCNER
RETTGER, MARITZA
SMITH, RICHARD H.
JOACHIM, JONES
ROCHA, ERNESTO
ROBERTS, DARRYL
SOSA, CARLOS
First-Time Recipients
p
KANACK, WILLIAM
RUDINGER, ALVARO
RODRIGUEZ, EDWIN
STURNIOLO, JOHN
BOOTH, LEVERENZEL
REARDON, WILLIAM
SCHROEDER, PATRICK
SHUTT, JAMES
TURCO, LOIS
BORGES, NOEL
SHAW, TAMMY
STEEL, ROCKLAND
SILVA, MARIA
SULLIVAN, DAVID
SURUJBALLI, MAHADEO
3-Time Recipients
p
DEPENA, JESUS
7-Time Recipients
p
TELSAINT, WILNEL
VALENTIN, RUBEN
COLON, RANDY
DIGNAM, ANDREW
ARMISTEAD, MAURICE
VERA, MATILDA
VALLE, JOSE
DIFIORE, MATTHEW
DOUCET, RONALD
BARAN, DANIEL
WALTERS, KENRICK
VARNEY, LARRY
FERNANDEZ, JUAN
GARCIA, EDWIN
WALKER, FREDDIE
GUZMAN, ARMANDO
GARCIA, PABLO A.
JACKSON, JESSICA
GASTON, LAQUINTA
BLANCO, LARRY
BRISEUS, FITO
BROWN, TAMARA
6-Time Recipients
p
CABRERA, JOAN
ALANIZ, GERARDO
5-Time Recipients
p
KORNIOTES, WILLIAM
GRIFFIN, MICHAEL
DE POFE, DOMINIC
ATKINS, THERESA
BERMUDEZ, ALEJANDRO
LOPES, BRADLEY
GUADALUPE, BENJAMIN
DIOGENE, FALETH
BAKER, TIMOTHY
BOKEL, PAUL
MASSE, DAVID
HECTOR, JEAN H.
DUCOS, JOSE
BLOOM, MICHAEL
BORELAND, HORACE
MERRICK, DONALD
HUFF, JESSE
GALLARDO, ALBERTO
COMMEAN, DANA
BOWMAN, ROBERT
PARKER, CINDY
JOHNSON, JERMAINE
GOZALES, JOSE M.
COOPER, RAYMOND
CONLEY, JAMES
SHIFLETT, JAMES
KRUGER, KELLY
GUZMAN, WALDEMAR
CULLATON, BRIAN
GAINEY, GEORGE
ZILLINER, ROBERT
MACK, ROBERT
JEANBAPTISTE, LIONEL
DEMARQUEZ, MARCELA
GAITAN, LUIS
JEAN-GILLES, ANSON
DIAZ, EDWIN
HENKLE, JACK LEON
2-Time Recipients
p
PEDRAZA, MIGUEL
KAUFFMAN, CHARLES
FELIZ, JOSUE
KARAGINIS, NICHOLAS
ANDERSON, BENJAMIN
POWELL, ROBERT
LAHENS, ROBERTO
GAMEZ, MANUEL
LAWLER, DANIEL
APPOLON, JEAMS
RAY, CHARLES
LOPEZ, MARLON
GATLIN, JOSEPH
LILEY, RICHARD
COLON, RAUL
REYES, HECTOR
LOVE, BOBBY
GOSS, NEIL
MAIN, CLIFFORD
COLUMBUS, GIL
SAFEEK, ROY
LUCKIE, CHRISTOPHER
KILKENNY, PHILLIP P.
SOSA, NESTOR
CONNOR, JAMES
SIMIC, MIODRAG
MACLEOD, WILLIAM
LAAJAJ, ABDELHADI
VILCHES, DAVID
DEJESUS, JULIO
SMITH, KIMBERLY
MALAVE, RAFAEL
LASANTA, CARLOS
WILKERSON, DON
DELEON, DIEGO
SMITH, ZETHRO
MATOS, HENRY
DILLON, DERON
SPENCER, NATASHA
MEDERO, TITO
LOVERA-GUEVARA,
ARMANDO
4-Time Recipients
p
HIGGINS, GERALD
STEVENSON, EXIE
MENA, MARCIO
MAXIME, MOISE
BAUER, BRUCE
LAFFIEN, MARK
TORRES, HERMINIO
MOORE, GREGORY
MELENDEZ, ROBERTO
COOPER, CRAIG
MERCER, LAWRENCE
TRAN, HIEN
PAGAN, JEREMY
WOLCHICK, EDWARD
10
4,(9 :05 46; 065 5,>: 3,;; ,9‹ January - Feb ruary 2015
Drivers received awards based on the number of times
they’ve achieved the safety program goals.
Award 1
(for First-Time Recipients)
Award 4
‹ Snap-Shut Log Book Cover
‹ Key Strap w/Carabiner Hook
‹ Expandable Saddle Bag
‹ Pen
‹ Imprinted Stainless Steel
Tumbler
‹ Shopping Tote
‹ Streamlight Key-Mate
Award 5
Award 2
‹ Life in Motion Primary
Computer
‹ Tire Tread Depth Gauge
‹ Backpack
‹ Milano Jr. Writing Pad
w/Drake Twist
‹ Digital People Counter
‹ Calculator
Award 6
‹ Re-Usable Grocery Bags
‹ Wrist-ease Mouse Pad
‹ Houdini Automotive Escape
Tool
‹ Windshield Sun Screen
‹ 30100 Houdini Key Chain
Rescue Hook Tool
‹ Accent Sports Pack
Award 3
‹ 42” Arc Telescopic Folding
Automatic Umbrella
‹ Tool Kit
‹ Tumbler Set
Award 7
‹ Duffel Bag
‹ Pedometer
‹ 24 oz. Expedition Water
Bottle
‹ Frisbee
‹ 12-pack Cooler Bag
Award 8 & 9
Drivers received their choice of
prize level awards from any one
of the previous 7 award level
group of items.
4 ,( 9 :05 4 6; 06 5 5 ,> : 3,;; ,9‹ January - Feb rua ry 2015
11
Mears Taxi Update
With the launch last year of the new Mears Taxi
(WW^LLTIHYRLKVUV\YÄYZ[L]LYTHYRL[PUN
campaign to raise awareness of the app and begin
to tell the story of this great new offering. You may
have learned about our taxi driver training initiative,
seen a billboard, heard a radio ad, or caught us on
Facebook, Twitter or Pandora. This was all part of a
strategic campaign to increase the number of people
downloading and booking their taxi via the app
and has resulted in thousands of new users ordering
transportation via their smart phones. As technology
continues to evolve, the year ahead will be focused
on launching new app features and improving our
levels of service, including a rebranding of our taxi
ÅLL[HUKHKKPUNS\_\Y`[YHUZWVY[H[PVU[V[OLHWW
As a reminder, some of the great new features
include:
‹
Pay with your smartphone using credit card
VUÄSL
‹
Improved mapping – watch your driver en route
to you
‹
Rate your experience
Be sure to recommend the Mears Taxi App (free
from the App Store and Google Play) to your friends,
family and colleagues!
Visit Orlando
At the Visit Orlando annual meeting,
7H\S4LHYZ000NH]LOPZÄUHSHKKYLZZ
as Chairman, and passed the gavel to
incoming Chair Peter Kacheris of the
Waldorf Astoria. Paul served as Chair
for two years, during which Orlando set
new records for visitors to the region. At
the event, Mears announced a special
promotion in which for every download
of the new
Mears Taxi app
that day, Mears
would donate
$10 to New
Hope for Kids.
This resulted
in a $5,000
contribution
to a wonderful
charity that helps
grieving children
deal with loss.
12
4,(9 :05 46; 065 5,>: 3,;; ,9‹ January - Feb ruary 2015
Shuttle Van Driver/Attractions Coordinator James Johnson was
thanked by a grateful customer:
¸1HTLZ^HZH[,WJV[KVPUNHUL_JLSSLU[QVIMVYJSPLU[Z^HP[PUN
[VNL[IHJR[V[OLPYOV[LSZ/LRLW[L]LY`VUL\WKH[LKVU[OL
[PTLVMHYYP]HSMVY[OLTV[VYJVHJOHUKL]LUOHKHIHJR\W
JVHJOZPUJLZVTHU`WLVWSL^LYL[Y`PUN[VNL[IHJR[V[OL
OV[LSZULHY+V^U[V^U+PZUL`1HTLZ^HZMHZ[ZTHY[HUKNYLH[
H[NL[[PUNYPKLYZVU[OLJVHJOLZ¹
Core Values: ,MÄJPLUJ`,U[O\ZPHZT
Luxury Vehicle Chauffeur Daniel Rich received these words
of praise:
¸0^HZISLZZLKI`[OLL_JLSSLU[ZLY]PJL0YLJLP]LKMYVT+HUPLS
0^HZZ[YHUKLKH[[OL6YSHUKVHPYWVY[K\L[VHTLJOHUPJHS
MHPS\YLVUHUHPYWSHUL4`ÅPNO[MYVT>LZ[7HST)LHJO^HZ
Z\WWVZLK[VÅ`KPYLJ[S`[V5L^@VYR
¸:PUJL[OLHPYSPULJV\SKUV[NL[TL[V5@PU[PTLMVYHM\ULYHS
0HZRLK[VILÅV^UIHJR[V>LZ[7HST(Z[OPZHPYSPULKVLZ
UV[Å`MYVT6YSHUKV[V>LZ[7HST[OL`WYV]PKLKTL^P[O
[YHUZWVY[H[PVUI``V\YJVTWHU`
¸+HUPLS^HZ[OLKYP]LYHUKOL^HZZVRPUKHUKPU[LYLZ[PUN[V
[HSR[V/LTHKL[OL[YPWZTVV[OHUKP[MLS[SPRL^L^LYLVUS`
PU[OLJHYMVYHIV\[HUOV\YL]LU[OV\NO[OL[YPW^HZTVYL
[OHU[^VOV\YZ¹
Lisa Winkelbauer, Director of Events with Leadership Orlando
praised Sales Manager Ortancis Gaines and Motor Coach
Operators Timothy Baker and Joe Gatlin:
¸-PYZ[VMHSS^L36=,+V\YKYP]LYZ;OL`^LYLMHU[HZ[PJ>L
^V\SK\ZL[OLTHNHPUPUHOLHY[ILH[:LJVUK[OHUR`V\MVY
HSSV^PUN\Z[OLÅL_PIPSP[`[VL_[LUKVULJVHJOH[[OLLUKVM
[OLKH`6\Y3LHKLYZOPW6YSHUKVWYLZPKLU[9\[O4\Z[PHUHUK
[OH[NYV\WOHKH^VUKLYM\S[PTL,]LY`[OPUN^LU[YPNO[HUK0
[OV\NO[`V\ZOV\SKRUV^¹
Core Values: ,U[O\ZPHZT,MÄJPLUJ`9LZWLJ[
¸0^HZPU6YSHUKVVUHI\ZPULZZ[YPW1HZVU[VVRTLMYVT[OL
HPYWVY[[V[OLOV[LS/L^HZZVJV\Y[LV\ZWSLHZHU[HUKOLSWM\S
[OH[0HZRLKOPT[VWPJRTL\W[OLMVSSV^PUNKH`[VYL[\YU[V
[OLHPYWVY[/L^HZYPNO[[OLYLHML^TPU\[LZLHYS`PUMHJ[
HUKTHKL[OLYL[\YU[YPWQ\Z[HZKLSPNO[M\SHZ[OLLHYSPLYVUL
/LPZHSV]LS`THU^OVKLZLY]LZ[OPZWYHPZL¹
Karin C. Burson, Customer Service Manager – Operations,
Greater Orlando Aviation Authority (GOAA) adds:
¸;OPZN\`PZHTHaPUN>LOH]LYLWLH[LKS`YLJLP]LKWYHPZLHUK
JVTWSPTLU[ZMVYOPTMVYTVYL[OHUH`LHY¹
David Dease, Director of Operations, Taxi Division states:
¸;OPZPZ[OL [OJVTWSPTLU[1HZVUOHZYLJLP]LK[OYV\NO
.6((,HJOTLL[PUN0OH]L^P[OB.6((VMÄJPHSZD[OL`IYPUN
\W1HZVU»ZUHTL;OL`HYL]LY`PTWYLZZLK¹
¸0ULLKLKHJHY[V[HRLT`MHTPS`[V<UP]LYZHS:[\KPVZ6UL
VM`V\YJHYZOHWWLULK[VILV\[ZPKLVM[OL+VSWOPU/V[LS
^OLU^L^HSRLKV\[)YL[1VOUZVU^HZ[OLKYP]LY0»]LILLU
PUTHU`SPTVZHUK[OLZLY]PJL[OH[OLWYV]PKLK^HZZLJVUK
[VUVUL/LUV[VUS`KYVWWLK\ZVMMI\[VMMLYLK[VHYYHUNL
[YHUZWVY[H[PVUIHJR[V[OLOV[LS^P[OHUV[OLYKYP]LY)YL[PZ[OL
[`WLVMWLYZVU[OH[0^V\SKOPYLPUT`JVTWHU`HUK4LHYZPZ
S\JR`[VOH]LZ\JOHWYVMLZZPVUHSJOH\MML\Y¹
Core Values: Respect & Enthusiasm
Shuttle Van Driver Rodney Magalhaes received this note of
appreciation:
¸4LHYZ[YHUZWVY[LK[OL-0:,9=JVUMLYLUJLH[[LUKLLZ[VHUK
MYVT<UP]LYZHS:[\KPVZ4`O\ZIHUK\ZLZH^OLLSJOHPYHUK
^L^LYLJVUJLYULKHIV\[[YHUZWVY[MVY[OLL]LU[/V^L]LY
0^HU[[VTHRLZ\YL[OH[9VKUL`PZJVTTLUKLK9VKUL`
^HZ]LY`[OVYV\NOHUKRPUK(M[LYT`O\ZIHUK^HZZLJ\YLK
9VKUL`NH]L\ZPUMVYTH[PVUHIV\[[OLZ\YYV\UKPUNHYLHHUK
HIV\[V\YOV[LS>L[Y\S`HWWYLJPH[LOPZJHYLVM\Z^OPSL^L
^LYLYPKPUN^P[OOPT4`O\ZIHUKHUK0Y\UHJMVY
KPZHISLKWLVWSLHUK^LJHU»[^HP[[VW\[4LHYZPUV\YISVN
HZHº+,-050;,@,:»MVYV\YNYV\WZ»M\[\YLULLKZ7SLHZLTHRL
Z\YL[VNP]L9VKUL`ºR\KVZ»VUOPZ^VUKLYM\SZLY]PJL¹
Core Values: Respect, Safety & Enthusiasm
Core Values: Respect & Enthusiasm
Yellow Cab Driver Jason Bosini-Allday was commended by an
appreciative customer:
Luxury Vehicle Chauffeur Bret Johnson provided great service
to this customer:
Ron Fulton, Manager, Carnival Cruise Line Operations and
Hello! Florida Field Staffers Hector Gonzalez and Perry
Schmidt received the gratitude of this customer:
¸4`MYPLUKHUK0^LYL[YH]LSSPUNMYVT*OPJHNV[V6YSHUKV[V
NVVUH*HYUP]HSJY\PZLMYVT7VY[*HUH]LYHS>LOHKS\NNHNL
HUKÅPNO[WYVISLTZ^OPJOJV\SKOH]LTHKL\ZTPZZ[OL
JY\PZL7LYY`9VUHUK/LJ[VY^LYLZVOLSWM\SJHSTPUNHUK
HJJVTTVKH[PUN>P[OV\[[OLT0KVU»[RUV^^OH[^L^V\SK
OH]LKVUL;OL`^HP[LK^P[O\ZHUKOLSK[OLZO\[[SLMVYHZSVUN
HZ[OL`JV\SKPUOVWLZ^L^V\SKILHISL[VNL[V\YS\NNHNL
ZV[OH[V\Y[YPW^V\SKILLUQV`HISL<UMVY[\UH[LS`^LOHK[V
NL[VU[OLZOPW^P[OV\[S\NNHNLI\[[OH[^HZUV[ILJH\ZLVM
HU`[OPUN[OH[[OPZ[LHTJV\SKOH]LKVULKPMMLYLU[S`;OL`^LU[
[OH[L_[YHTPSLJ\Z[VTLYZLY]PJLHSS[OL^H`¹
Core Value: Enthusiasm
+Y:HYH/ہLY7YPUJPWHSVM;OL7HYHNVU:JOVVSOHK[OPZ[V
say about Luxury Vehicle Chauffeur Avey Alvarez:
Sales Coordinator Sarah Franks and Motor Coach Operators
Latia Thompson and Edward Porter were complimented by
Theresa Ferreri, Assistant Manager of Volunteer Services with
UF Health Cancer Center - Orlando Health:
¸0^HU[[VHWWSH\K3H[PHHUK,K^HYKVUHQVI^LSSKVUL;OL`
^LYLPUJYLKPIS`WH[PLU[RPUKHUKÅL_PISL^P[OHUL]LYTV]PUN
ZJOLK\SL@V\HSSKPKHMHI\SV\ZQVIMVYV\Y[LHTTLTILYZ
HUKWH[PLU[Z¹
Core Values: 9LZWLJ[,MÄJPLUJ`,U[O\ZPHZT
Anne Winger with Gartner sent her thanks to Sales
Coordinator Erin Leonhardt, Motor Coach Operators Luis
Castro and Victor Connor and Luxury Vehicle Chauffeur
Domingo Gomez:
¸;OLKYP]LYZ^LYLMHU[HZ[PJ,]LY`VUL^HZL_[YLTLS`OHWW`
,]LY`VUL^HZL_[YLTLS`OLSWM\S¹
Core Value: Enthusiasm
Checker Cab Driver Susan Good received these words
of gratitude:
¸>L^V\SKSPRL[V[OHUR:\ZHU>LOHK[VTLL[MHTPS`HUK
^LYL[VTLL[[OLTULHY^OLYL:\ZHU»ZJHI^HZWHYRLK6\Y
JLSSWOVUL^V\SKUV[^VYRHUK^LKPKUV[RUV^OV^[V
JVUULJ[^P[OV\YWHY[`>L^HSRLKHYV\UKHUK^HP[LKMVY
X\P[LH^OPSLHUKZ[PSSJV\SKUV[ÄUKV\YMHTPS`(Z^L^HP[LK
[OPZ]LY`UPJLSHK`HZRLKPM^LULLKLKHJHI>L[VSKOLYV\Y
ZP[\H[PVUHUKZOLVMMLYLK[VOLSW\Z
¸>LNH]LOLYV\YWHY[`»ZWOVULU\TILYHUKZOLJHSSLK[OLT
:\ZHU^HZ]LY`MYPLUKS`HUKRPUK"^P[OV\[OLYOLSW0KVU»[
[OPUR^L^V\SKOH]LILLUHISL[VÄUKV\YWHY[`0[^HZHSVUN
[YPWMYVT;P[\Z]PSSLHUK:\ZHUTHKLV\YKH`WLYMLJ[¹
Core Values: 9LZWLJ[,MÄJPLUJ`,U[O\ZPHZT
¸4`[LHJOLYZYL[\YULKMYVT[OLPY4VUKH`TVYUPUNPU[LYUZOPWZ
HUK^LYLVUJLHNHPUYH]PUNHIV\[(]L`:[HMMTLTILYZHS^H`Z
JVTTLU[VUOPZMYPLUKSPULZZHUKL_JLW[PVUHSS`ZHMLKYP]PUN¹
Yellow Cab Driver Sonor Saint Val received the appreciation of
Dr. Nira Goldstein:
Core Values: Respect, Safety & Enthusiasm
(ZH[PZÄLKJ\Z[VTLYHWWYLJPH[LK[OLZLY]PJLWYV]PKLKI`*P[`
Cab Driver Edson Rodriguez:
¸0ZPUJLYLS`HWWYLJPH[L[OLZLY]PJLVMVULVM`V\YKYP]LYZ0
PUHK]LY[LU[S`KYVWWLKT`^HSSL[HZ0^HZL_P[PUN[OL[H_PJHI
I\[KPKUV[YLHSPaLP[\U[PS0JOLJRLKPUH[[OLOV[LS0JHSSLK[OL
KPZWH[JOLY^OVSVJH[LK[OLKYP]LY^OV^HZH[OVTLPUILK
HUKOLKYV]LIHJR[V[OLOV[LS[VYL[\YUT`^HSSL[0^V\SK
SPRL[V[OHUR[OLKYP]LYMVYNVPUNV\[VMOPZ^H`[VOLSWTL0
^PSSJVU[PU\L[V\ZL[OLZLY]PJLZVM`V\YJVTWHU`^OLU0[YH]LS
[V6YSHUKV¹
A happy customer complimented Sales Coordinator Peggy
Nance and Motor Coach Operators Leverenzel Booth, Randy
Colon, William Korniotes, Bobby Love and Martin Martinez:
¸6UZL]LYHSVJJHZPVUZ^LOH]L\ZLK4LHYZ;YHUZWVY[H[PVU[V
[HRL\Z[V[OLHPYWVY[9LJLU[S`^LOHK[^VÅPNO[Z[VJH[JO
LHYS`PU[OLTVYUPUNZVHZ\Z\HS^LJHSSLK4LHYZ[VHYYHUNL
!HTWPJR\WZ6UIV[OVJJHZPVUZ^L^LYLWPJRLK\WI`
4Y9VKYPN\La>LHYLOHWW`[VZH`OLKPKHUV\[Z[HUKPUNHUK
WYVMLZZPVUHS QVI>L^HU[LK[VSL[ `V\RUV^^LHWWYLJPH[LK
OPZZLY]PJLHUKOVWL^LNL[OPTHNHPUPU[OLM\[\YL¹
¸;OHUR`V\7LNN`6\YL]LU[^HZ]LY`Z\JJLZZM\SHUK[OL
[YHUZWVY[H[PVUHJJVTTVKH[PVUI`4LHYZ^HZL_JLSSLU[¹
Core Value:,MÄJPLUJ`
Core Values: Enthusiasm & Respect
Core Values: Enthusiasm & Respect
Core Values: Integrity & Enthusiasm
4 ,( 9 :05 4 6; 06 5 5 ,> : 3,;; ,9‹ January - Feb rua ry 2015
13
Vicky Sales from Alberta, Canada was very pleased with
the service provided by Luxury Vehicle Chauffeur Walter
Hernandez:
¸0HTHÄYTILSPL]LYPUHJRUV^SLKNPUNL_JLSSLU[J\Z[VTLY
ZLY]PJLHUK[OH[PZ^O`0HT^YP[PUN[VKH`4`O\ZIHUKHUK0
OH]L\ZLK4LHYZ;YHUZWVY[H[PVUU\TLYV\Z[PTLZ^OPSL]PZP[PUN
6YSHUKV>LOH]LUL]LYOHKHIHKL_WLYPLUJL^P[O4LHYZ
I\[ZVTL[OPUNHIV\[V\YKYP]LY[OPZ[PTL^HZKPMMLYLU[>HS[LY
/LYUHUKLa^HZ[OLILZ[KYP]LY^LOH]LOHK/L^HZLHYS`MVY
L]LY`WPJR\W[PTLHUK^HZH]HPSHISL^OLUL]LY^LULLKLK
OPT/L^HZWYVMLZZPVUHSMYPLUKS`HUKTHKLHULMMVY[[V NL[[V
RUV^^OVOL^HZKYP]PUN/L^LU[V\[VMOPZ^H`[VOLSW\Z
NL[[V>HSTHY[[VWPJR\WNYVJLYPLZMVYV\Y[YPWHUKUL]LYOHK
HU`[OPUNI\[HZTPSLHUKMYPLUKS`JVU]LYZH[PVU^OPSLKVPUN[OPZ
MVY\Z/LTHKLHO\NLKPMMLYLUJLPUV\Y[YPWHUK^LHYL]LY`
HWWYLJPH[P]LVM[OLZLY]PJLOLWYV]PKLK\Z
¸;Y`PUN[VNL[YLSPHISL[YHUZWVY[H[PVUHU`^OLYLJHUIL]LY`
MY\Z[YH[PUN"THU`WLVWSL^V\SK[HRLHK]HU[HNLVM[V\YPZ[Z[V
THRLTVYLTVUL`>LUL]LYOHKVULJVUJLYUHIV\[>HS[LY
HUK^LMLS[SPRLOLOHKV\YILZ[PU[LYLZ[ZH[OLHY[>L^HU[
[V[OHUROPTZV]LY`T\JOMVYILPUNUV[VUS`HUHTHaPUN
KYP]LYI\[H^VUKLYM\SO\THUILPUN>L^PSSILYLMLYYPUN
L]LY`VUL^LRUV^^OVPZNVPUN[V]PZP[6YSHUKV[VJHSS4LHYZ
;YHUZWVY[H[PVUHUK>HS[LY/LYUHUKLa¹
Core Values: 9LZWLJ[0U[LNYP[`,MÄJPLUJ`,U[O\ZPHZT
Checker Cab Driver Ben Mays made a great impression on this
customer:
Sales Manager Ortancis Gaines and Motor Coach Operator
Michael Itani received these words of gratitude:
¸0^HU[[VTHRLZ\YL`V\HYLH^HYLVM^OH[H[Y\S`^VUKLYM\S
OVULZ[HUKYLSPHISLTHU`V\OH]LKYP]PUNMVY`V\YJVTWHU`
)LU^HZIYPSSPHU[HUK^LLUQV`LKL]LY`[YPW ^L[VVR^P[OOPT
/LL]LU[VVR\Z[V]PZP[HMYPLUK^OV^HZMLLSPUNWVVYS`>L
^LYLU»[Z\YL^OLYLZOL^HZI\[)LUMV\UKP[[OLÄYZ[[PTLHUK
TL[\ZH[[OLL_HJ[[PTLKPZJ\ZZLKMVY[OLYL[\YUQV\YUL`
¸>V^@V\HUK`V\Y[LHTHYLQ\Z[[LYYPÄJ-YVT[OLÄYZ[
IVVRPUN[OYV\NO[OLÄUL[\UPUNHUKVU[VSHZ[UPNO[»ZWPJR\W
`V\HUK`V\YKYP]LYJVTT\UPJH[LKZV^LSSHUK WYVMLZZPVUHSS`
;OHUR`V\MVYHZLHTSLZZ[YPW(ZWLJPHS[OHURZ[V`V\MVY
HUZ^LYPUN`V\YWLYZVUHSJLSSWOVUL^P[OHSHZ[TPU\[LWSLHMVY
HUHPYWVY[JHI@V\HYL;OL)LZ[¹
¸/L^HZ[OLVUS`KYP]LY^L^V\SKOH]L[Y\Z[LK7SLHZLNP]L
OPT[OPZMLLKIHJRHZOLPZ[Y\S`YLTHYRHISLHUK[OHUR`V\HSS
VUJLHNHPUMVYHNYLH[L_WLYPLUJL>L^PSSJVU[HJ[)LUKPYLJ[S`
VUV\YUL_[]PZP[[V6YSHUKV¹
Core Values: Respect & Enthusiasm
Core Values: Respect, Integrity & Enthusiasm
Shuttle Van Driver Todd Affricano earned this compliment:
¸0OHK[OLILZ[ZO\[[SLYPKLVMT`SPML[OPZTVYUPUN;VKK NYLL[LK
HUKPTTLKPH[LS`LUNHNLKTLHUK[OLV[OLYZ^HP[PUN/LNH]L\Z
YLSL]HU[PUMVYTH[PVUVU[OLJVUKP[PVUZH[[OLHPYWVY[/LWVPU[LK
V\[ZVTLVM[OLSVJHSH[[YHJ[PVUZSPRL[OLHSSPNH[VYZ/LTHKLTL
^HU[[VJVTLIHJR[V6YSHUKV0M[OLYL^LYLH^H`[VZWLJPM`[OL
KYP]LYVUT`UL_[]PZP[P[^V\SKIL;VKK/LPZHYLHSHZZL[[V`V\Y
JVTWHU`0OH]L\ZLK4LHYZZL]LYHS[PTLZPU[OLWHZ[HUK^PSS
JVU[PU\L[VKVZV.VVKQVI¹
Core Values: ,U[O\ZPHZT,MÄJPLUJ`
Motor Coach Operator Bill Murphy received this note of
thanks from Terry Wallace, Events Marketing Manager with
ABC Fine Wine & Spirits:
¸)PSS^HZ^VUKLYM\S;OLL_LJ\[P]LZ[HMMOHKUV[OPUNI\[
NYLH[[OPUNZ[VZH`HIV\[OPT>L»YLWSHUUPUNHUV[OLY.YHUK
6WLUPUN[YPW[V+LZ[PU>LOVWL)PSSJHUILV\YKYP]LYHNHPU
MVY[OPZ[YPW¹
Core Value: Enthusiasm
Hello! Arizona Senior Account Manager Aja Jones was
thanked by this customer:
¸0[^HZHWSLHZ\YL[V^VYR^P[O(QHVU[OPZWYVQLJ[:OL^HZ
L_[YLTLS`YLZWVUZP]LHUKJVSSHIVYH[P]L[OYV\NOV\[[OLLU[PYL
WYVJLZZ(KKP[PVUHSS`HZZJOLK\SLZJVU[PU\HSS`JOHUNLK
IL`VUKOLYJVU[YVSHUKTPULZOL[VVRP[HSSPUZ[YPKLHUK
LUZ\YLK[OH[HSSHZWLJ[ZYHUZTVV[OS`¹
Core Values: 9LZWLJ[,MÄJPLUJ`,U[O\ZPHZT
Christie Perdue, Events Manager with The Home Depot
Foundation, expressed her gratitude to Hello! Arizona Account
Executive Rachel Bell and Account Manager Holly Stephens:
¸0JHUUV[[OHUR`V\LUV\NOMVYHSS`V\KPKIV[OILMVYLHUK
K\YPUNV\YL]LU[0[^HZHO\NLZ\JJLZZWYPTHYPS`K\L[V`V\Y
LMMVY[Z@V\SP[LYHSS`^LYLSPMLZH]LYZ>LOVWL[V^VYR^P[O`V\
HNHPUZVVU¹
Core Values: ,U[O\ZPHZT,MÄJPLUJ`
Motor Coach Operator Gregory Moore “wowed” this guest
with great service:
¸>LTL[[OLILZ[KYP]LYVMV\YLU[PYLVUL^LLR]HJH[PVU
.YLNVY`^HZ[OLKYP]LYMVY+PZUL`»Z4HNPJHS,_WYLZZHUK^HZ
[LYYPÄJ-\UU`LUNHNPUNPUMVYTH[P]L[PTLS`HUK[Y\S`HKLSPNO[
[V[YH]LS^P[O¹
Core Values: ,U[O\ZPHZT,MÄJPLUJ`
14
William Clayton Quilliam, Ph.D., CPA, CIA Associate
Professor of Accounting, Barnett School of Business & Free
Enterprise, Florida Southern College commended Sales
Coordinator Sarah Franks and Motor Coach Operators Adam
Joyner and Max Mena:
¸4LHYZ»ZLY]PJL^HZNYLH[)V[OKYP]LYZ^LYLMHU[HZ[PJHUK
^LYLZVOLSWM\S[VV\YZ[\KLU[^P[OTVIPSP[`PZZ\LZ0HTOLHK
VM[OLJVSSLNL[YH]LSJVTTP[[LLHUK0HTYLJVTTLUKPUN
4LHYZ[VL]LY`VUL¹
Motor Coach Operator Randy Porter YLJLP]LKHÄ]LZ[HY
review from this customer:
¸(M[LYHSVUNKH`H[<UP]LYZHS^L^LYLWPJRLK\WI`9HUK`
PUVULVM[OLJVHJOLZ[V[HRL\ZIHJR[VV\YYLZVY[9HUK`^HZ
Z\WLYWVSP[LL_[YLTLS`MYPLUKS`HUK]LY`JVUJLYULKHIV\[[OL
J\Z[VTLYZ»JVTMVY[/LL]LUSLU[T`ZVUOPZWLYZVUHSQHJRL[
[VJV]LY\W^P[OILJH\ZLOLZHPKOL^HZJVSK9HUK`OHZH
[LYYPÄJZLUZLVMO\TVY[OH[OL\ZLK[VSPM[L]LY`VUL»ZZWPYP[Z
KLZWP[LOV^SH[LP[^HZHUKOV^]LY`[PYLK^LHSS^LYL/L
OHKNYLH[RUV^SLKNLVM[OL6YSHUKVHYLHHUKLU[LY[HPULKHSS
VM\Z
¸(M[LYÄUKPUN[OPZ^LIWHNL[VSLH]LT`MLLKIHJR0[VVRH
TPU\[L[VYLHK[OLOPZ[VY`VM4LHYZ0JHUZH`^P[OV\[HKV\I[
[OH[9HUK`PZ,?(*;3@[OLWLYMLJ[[`WLVMLTWSV`LL4Y
4LHYZ:Y^V\SK^HU[0HTWVZP[P]L[OH[4Y4LHYZ^V\SK
SV]LRUV^PUN[OH[OLOHZWLVWSLSPRL9HUK`YLWYLZLU[PUN[OL
JVTWHU`OL^VYRLKZVOHYK[VJYLH[L
¸0ÄUK[VVVM[LUPUSPMLWLVWSLVUS`[HRL[PTL[VHJRUV^SLKNL
[OLIHK9HUK`PZNYLH[HUKZOV\SKILHJRUV^SLKNLK0OVWL
`V\[HRLUV[PJLVMOPZL_JLSSLU[ZLY]PJLHUKYLHSPaLOV^T\JO
VMHUPTWHJ[HZPUNSLLTWSV`LLJHUOH]LVU`V\YJVTWHU`
>L^PSSTVZ[KLÄUP[LS`YLJVTTLUK4LHYZHUK\ZL[OL
JVTWHU`PM^LYL[\YU[V6YSHUKVHNHPU¹
Core Values: Enthusiasm & Respect
Core Values: Safety & Respect
Hello! Arizona Account Executive Erin Maguire received these
words of thanks from Angie Baber with Alegent Creighton Clinic:
Jennifer Whiting, Executive Director, Business Development
and Client Logistics with Meeting Solutions, commended the
service provided by Hello! Florida Account Executive Erin
Feldman, Hello! Arizona Director of Creative Services Cendy
Knight and Hello! Florida Vice President, Creative Services
Mark Wells:
¸0UJYLKPISLZLY]PJLMYVT,YPU:OL^HZH^LZVTL;OHUR`V\MVY
HSS`V\YOLSW¹
¸:4(:/05.:<**,::0[^HZHO\NLS`Z\JJLZZM\SWHY[`
HUK0JV\SKUV[OH]LW\SSLK[OPZVMM^P[OV\[H[Y\LWHY[ULYPU
`V\[OYLL;/(52@6<;/(52@6<;/(52@6<-VY
`V\YPKLHZHUK]PZPVU[OLJV\U[SLZZOV\YZVU[OLWOVULHUK
[OYV\NOLTHPSZZWLU[[VNL[OLYJVSSHIVYH[PUNHUKTHRPUNP[HSS
^VYR0HTZV[OYPSSLKMVY[OLUL^WHY[ULYZOPWZ^LJHUMVYTMVY
M\[\YLL]LU[Z¹
Core Values: ,U[O\ZPHZT,MÄJPLUJ`
Motor Coach Operator Warren Young earned this note
of appreciation from Kim Perry, Worldwide Operations
Coordinator & Global Travel Manager with Hard Rock
International:
Core Value: Enthusiasm
Ron Otterbacher, Security Manager OLM Group at Orlando
Health, was impressed with the service provided by Checker
Cab Driver Mohammed Khan:
¸(WH[PLU[SLM[[OLOVZWP[HSILJH\ZLZOL^HZ[PYLKVM^HP[PUN
:OL^HZJVUÄULK[VH^OLLSJOHPYN\YUL`[OH[Z[PSSHSSV^LKOLY
[VTV]L0[^HZBZVTL^OH[DSPRLHTV[VYPaLKILK
¸4`VMÄJLYZMV\UKOLYPU[OLKV^U[V^UHYLH>OPSL[OL`^LYL
^P[OOLYVULVM`V\YKYP]LYZPUH^OLLSJOHPYJHWHISL]LOPJSL
JHTL\WHUKVMMLYLK[VOLSW;OLWH[PLU[^HU[LK[VNVOVTL
UV[IHJR[V[OLOVZWP[HSZV-PYL9LZJ\LJV\SKUV[HZZPZ[
UVYJV\SK[OL`HJJVTTVKH[LOLYJOHPY@V\YKYP]LY[VVROLY
PU[V[OL]LOPJSLHUKWYV]PKLKOLY^P[OHYPKLOVTL0[^HZT`
\UKLYZ[HUKPUN[OH[ZOLOHKUVTVUL`[VWH`MVY[OLYPKL
¸>HYYLUKYV]L [OLTPUP I\Z HUK OL ^HZ .9,(; 0MOL»Z
H]HPSHISLMVYV\YKPUULY NYV\WZ^L^V\SKSV]L[VOH]LOPT
HNHPU/LL]LUVMMLYLK[V^VYRVUOPZKH`VMM¹
¸0YLHSPaL[OH[[OYV\NOV\[V\YSP]LZ^LVM[LUOH]L[VKLHS^P[O
[OLIHKUL^ZMYVT[OLQVIZV0HT]LY`NSHK[VIYPUN`V\
ZVTLNVVKUL^Z6UILOHSMVMT`[LHTH[694*0^V\SKSPRL
[V[OHUR4VOHTTLK2OHUMVYOPZOLSW¹
Core Value: Enthusiasm
Core Values: Integrity, Respect & Enthusiasm
4,(9 :05 46; 065 5,>: 3,;; ,9‹ January - Feb ruary 2015
A grateful customer praised Luxury Vehicle Chauffeur
James Wynn:
¸(NYV\WVMSHKPLZPUJS\KPUNT`ZLSMOHK[OLWYP]PSLNLVM
OH]PUN1HTLZHZV\YJOH\MML\Y/L^HZ]LY`HJJVTTVKH[PUN
JV\Y[LV\ZHUKWYVTW[0[^HZHNYLH[WSLHZ\YL[VOH]LOPTHZ
V\YKYP]LYHUK0^V\SKOPNOS`YLJVTTLUKOPT[VHU`VUL¹
Core Values: 9LZWLJ[,MÄJPLUJ`,U[O\ZPHZT
Senior Sales Coordinator Rachel Bustamante and Limousine
Chauffeurs David Lambke and Stan Minorczyk received this
note of thanks from the Windy Ridge Fun Run Team:
¸;OHUR`V\MVYHSS`V\YOLSWZL[[PUN\W[OLSPTVZMVYV\Y
Z[\KLU[Z>LNYLH[S`HWWYLJPH[L`V\Y[PTLHUKLMMVY[Z¹
Core Value: ,MÄJPLUJ`
6MÄJLY+LL4LPZULYVM[OL*VJVH7VSPJL+LWHY[TLU[ZLU[[OPZ
note of appreciation to Vice President, Public Affairs Roger
Chapin, Sales Coordinator Charlene Norwood and Motor
Coach Operators Brian Cullaton and Max Mena:
¸;OHUR`V\ZVT\JO>LOHKHUHTHaPUN[PTLHUK[OLRPKZ
Q\Z[JV\SKUV[ILSPL]L[OH[^L^LYLNVPUNVU[OH[TV[VY
JVHJO@V\YKYP]LYZ^LYL^VUKLYM\SHUK^LHYLZV NYH[LM\SMVY
4LHYZ»NLULYVZP[`7SLHZLJVU]L`V\YOLHY[MLS[[OHURZMVY[OL
[YLTLUKV\ZNPM[;OHUR`V\HNHPU¹
Core Values: Enthusiasm & Respect
Luxury Vehicle Chauffeur Silvetta Auguste received the
gratitude of a customer:
¸/HUKZKV^U!4LHYZJ\Z[VTLYZLY]PJLPZÄYZ[JSHZZ0LUQV`LK
T`[YPW[V6YSHUKVHUKP[PZHSS[OHURZ[V:PS]L[[H=LY`WVSP[L
HUKZOLRUV^ZOLY^H`HYV\UK[OLJP[`HUZ^LYPUNT`
X\LZ[PVUZHIV\[SVJH[PVUZ;OPZSHK`PZVULVMHRPUKHUK0
RUV^ZOL»ZNVPUNMHYPU[OPZ^VUKLYM\SJVTWHU`ILJH\ZLZOL
YLWYLZLU[Z^P[OJSHZZ¹
Core Values: 9LZWLJ[,MÄJPLUJ`
*P[`*HI6WLYH[PVUZ4HUHNLY)YPHU9V`WHZZLKHSVUNHZH[PZÄLK
customer’s compliments for City Cab Driver Clinton Skinner:
¸;OLJ\Z[VTLYPZH*VSSLNL7HYRYLZPKLU[^P[OLWPSLWZ`^OV
\ZLZJHIZMYLX\LU[S`/L^HU[LK[VSL[\ZRUV^[OH[*SPU[VU
[VVRL_[YH[PTL[VOLSWOPTZLHYJOVUSPULMVY[OLYPNO[
KLZ[PUH[PVU/LKLZJYPILKOPZ[YPW^P[O4Y:RPUULYHZ[OLºILZ[
J\Z[VTLYZLY]PJL,=,9PUH[H_P»¹
Brain continues:
¸0UJPKLU[HSS`HUV[OLYVULVMV\YJ\Z[VTLYZH `LHYVSK
SHK`^HZZ[YHUKLKMVYTVYL[OHUOV\YH[HJVU]LUPLUJLZ[VYL
BILJH\ZLVM[YHUZWVY[H[PVUPZZ\LZD4Y:RPUULYUV[VUS`IV\NO[
OLYKPUULYI\[OLNH]LOLYHJVTWSPTLU[HY`YPKL+YP]LYZ
SPRL*SPU[VUHYL^O`4LHYZOHZ[OLNYLH[YLW\[H[PVU^LKV
PUV\YJVTT\UP[`¹
Senior Sales Coordinator Rachel Bustamante and Motor Coach
Operators George Blum, Richard Czaya, Dennis Greene,
Lionel Jeanbaptiste, Adam Joyner, Max Mena, Latia Thompson
and Alvaro Rudinger were thanked by Nick Papatheodorakos
with Dreams Take Flight:
¸6\Y[YHUZWVY[H[PVU^HZNYLH[(SS[OLJVHJOLZ^LYL[OLYLHZ
ZJOLK\SLK;OHUR`V\MVY`V\YHZZPZ[HUJLHUK^L^PSSILIHJR
UL_[`LHY¹
Core Values:,U[O\ZPHZT,MÄJPLUJ`
Hello! Florida Vice President of Sales Darlene Plisko and
Account Executive Summer Roberts provided great service to
4HY[OH0ÅHUK4HUHNLYVM6WLYH[PVUZMVY4HYP[a1V\YUL`Z!
¸0OLHYKMYVTT`JSPLU[JVU[HJ[H[9LT`HUKZOLZHPK
L]LY`[OPUN^LU[]LY`^LSSHUK[OH[º/LSSV-SVYPKHKPKHNYLH[
QVIHUK^HZ]LY`OLSWM\S»:V;/(52@6<=,9@4<*/MVY
KVPUNZ\JOHNYLH[QVIHUKTHRPUNZ\YL[OPZ=07NYV\W^HZ
OHWW`;OPZPZ^O``V\»YLVULVMV\YWYLMLYYLKWHY[ULYZ¹
Core Values: Respect & Enthusiasm
Hello! Washington D.C. Account Manager Megan Justice was
commended by a grateful customer:
¸6UJLHNHPU/LSSVOLSWLKKLSP]LYHUV\[Z[HUKPUNJVUMLYLUJL
MVYV\YH[[LUKLLZ-YVT[OLTVTLU[H[[LUKLLZHYYP]LKH[
[OLHPYWVY[[V[OL[PTL[OL`KLWHY[LKL]LY`VULMYVT/LSSV
THKL[OLTMLLS^LSJVTLHUKLUZ\YLKHX\HSP[`L_WLYPLUJL
MVY[OLT[VYLTLTILY0^V\SKLZWLJPHSS`SPRL[VHJRUV^SLKNL
4LNHU1\Z[PJL:OLPZI`MHY[OLILZ[HJJV\U[THUHNLY0OH]L
L]LY^VYRLK^P[O:OL^HZHS^H`ZWVZP[P]LWYVHJ[P]LHUK
WYV]PKLKZVS\[PVUZ:OLUL]LYZHPKUV[VHU`JOHSSLUNL0
WYLZLU[LK4LNHU^HZHZRLKVUZP[L[VJOHUNLKH`ZMVYV\Y
JP[`[V\Y[OH[^HZZJOLK\SLK[VOHWWLUQ\Z[OV\YZHM[LYZOL
YLJLP]LK[OLYLX\LZ[[VTHRL[OLJOHUNL0[[VVRHSV[VMLMMVY[
VUOLYWHY[I\[ZOLTHKLP[OHWWLU>OLU^LJHSSLK[VHZR
PM^LJV\SKL]LUTHRL[OLJOHUNL^L[VSKOLYP[^HZÄUL
[VZH`UV:OLUL]LYKPKHUKL]LY`[OPUN^HZJOHUNLK^P[O
[YHUZWVY[H[PVUN\PKLZZ[HMML[J0HTZ\YLP[^HZJOHSSLUNPUN
I\[ZOLUL]LYSL[P[ZOV^¹
Core Values: ,U[O\ZPHZT,MÄJPLUJ`9LZWLJ[
¸@V\HUK4LHYZHYLVUT`WVZ[JVU]LU[PVU.VSK:[HYSPZ[
7LUJPS\ZPUMVY^OPJOPZ[OLUL_[[PTL^L^PSSIL
IHJRPU6YSHUKV/V^L]LY[OLKLHSOHZ[VPUJS\KL)LU
OL^HZ[OLNYLH[LZ[;OHURZMVYHSSVM`V\YOLSWHUKMVY
^VYRPUN^P[OT`I\KNL[¹
Core Values: ,U[O\ZPHZT,MÄJPLUJ`
City Cab Driver Iqbal Malik and Taxi Operations Manager
Wayne Nassis saved the day for this customer:
¸0^HU[[V[OHUR[OPZJVTWHU`HZT`ZVUSVZ[HUP7OVUL
WS\ZPUVULVM[OLJHIZHUKP[^HZYL[\YULKZHMLS`:WLJPHS
[OHURZ[VKYP]LY0XIHSMVYYL[\YUPUN[OL[LSLWOVUL[V[OLSVZ[
HUKMV\UKJSHPTZKLWHY[TLU[>LHYL]LY` NYH[LM\SHUK
^PSSKLÄUP[LS`\ZL`V\YZLY]PJLZPU[OLM\[\YL^OLU^L]PZP[
6YSHUKVHNHPU/PNOS`YLJVTTLUKLK¹
Core Values: Integrity & Enthusiasm
Hope Sherman, Senior Catering and Convention Services
Manager at Disney’s Grand Floridian Resort & Spa, had great
things to say about Hello! Florida Field Staffer Gary Clark:
¸0^HU[LK[V[LSS`V\OV^UPJLP[^HZ[V^VYR^P[O.HY`
HSS^LLR0YLHSS`SPRL[OH[`V\^LYLHISL[VZJOLK\SL[OL
ZHTLSLHKJVVYKPUH[VYMVYHSSVM[OLNYV\W»ZL]LU[Z/L^HZ
WLYZVUHISLWYVMLZZPVUHSHUK]LY`W\UJ[\HS¶HSS7Z¹
Steven Fisher, Catering and Convention Services Director at
the Grand Floridian, adds:
¸;OL-PKLSP[`JSPLU[ZTHKLHWVPU[VMTLU[PVUPUN.HY`HUK
OV^NYLH[P[^HZ[OH[OL^HZ^P[O[OLTHSS^LLR;OL`^LYL
]LY`HWWYLJPH[P]LVMHSSOLKPK7SLHZL[OHUROPTMVYTL¹
Senior Account Executive Sarah Barry adds:
¸0LJOV/VWL»ZZLU[PTLU[.HY`PZ^VUKLYM\S[V^VYR^P[O
/LPZL_[YLTLS`OLSWM\SHUK^PSSPUN[VKV^OH[L]LYP[[HRLZ
[VHZZPZ[[OLJSPLU[0RUV^[OLYLPZUV[OPUN[V^VYY`HIV\[
^OLU.HY`PZPU]VS]LK¹
Core Values: 9LZWLJ[,MÄJPLUJ`,U[O\ZPHZT
Susan Ogden with Libgo Travel was pleased with the service
she received from Vice President, Sales & Marketing Bret
Voisin, Director of Business Development Karen Pitcherello,
Senior Sales Coordinator Rachel Bustamante and Luxury
Vehicle Chauffeurs Michael Brathwaite and Franck Paul:
¸(O\NL[OHUR`V\MVY`V\YJV\Y[LZ`HUKMVYHJJVTTVKH[PUN
TL;OLWYP]H[L[YHUZWVY[H[PVUZLY]PJL`V\VMMLYH[[OLHPYWVY[PZ
YLHSS`ZWLJ[HJ\SHY¶^LMLS[HZ^L^LYL^OPZRLKVMMMYVT
[OLWYP]H[LJHYHYLHSPRL=07ZHUKIV[OKYP]LYZ^LYLZVMYPLUKS`
^LSJVTPUNHUKWYVMLZZPVUHS¶NYLH[[VRUV^[OH[»Z[OL
ZHTLMLLSPUNV\YJ\Z[VTLYZOH]L^OLU[OL`Z[HY[VMM[OLPY
6YSHUKV]HJH[PVU¹
Core Values: Respect & Enthusiasm
Core Values: Enthusiasm, Safety & Respect
A happy customer praised Shuttle Van Driver John Fisher:
Sales Manager Linda Schwarz was thanked by this customer:
Ernie Hartong with ARCSI thanked Sales Manager Ortancis
Gaines and Hello! Florida Field Staffer Ben Eld:
¸6\YL_WLYPLUJL^HZº,_JLSSLU[»;/(52@6<:64<*/MVY
`V\YOLSWHUK[OLZLY]PJL`V\WYV]PKLK¹
¸1VOU-PZOLY^HZHUH^LZVTLKYP]LY/L^HZ]LY`OLSWM\S^P[O
PUMVYTH[PVUHUKZVMYPLUKS`+LÄUP[LS`OLSWZ^P[O[YH]LSHU_PL[`
;OHUR`V\¹
Core Value: Enthusiasm
Core Values: Respect & Enthusiasm
City Cab Driver Jeff Mazzoli made a great impression on
this customer:
¸1LMM^HZL_[YLTLS`WYVMLZZPVUHSMYPLUKS`HUK
JVU]LYZH[PVUHS(IV]LHSSOL[YLH[LKTLHZPM0^LYLH
MYPLUKOL^HZ[YHUZWVY[PUNPUZ[LHKVMHTL[LY[PJRPUN
0JV\SKNVVUHUKVUHIV\[1LMMI\[WSLHZL[Y\Z[TLH
YLN\SHYJ\Z[VTLYOLTHRLZTL^HU[[VJHSS4LHYZ¹
Core Values: Enthusiasm & Respect
Ron Braswell with Braswell Foods thanked Sales
Coordinator Erin Leonhardt and Motor Coach Operator
Sharon Frey:
¸;LYYPÄJZLY]PJLHUK[OHUR`V\:OHYVU^HZ]LY`
WYVMLZZPVUHS¹
Core Values: Enthusiasm & Respect
4 ,( 9 :05 4 6; 06 5 5 ,> : 3,;; ,9‹ January - Feb rua ry 2015
15
City Cab Driver Alin Dorilus received this message of gratitude:
¸(.YL`OV\UKWHZZLUNLYJHSSLK[VWYHPZL(SPUMVY[HRPUN[OL
[PTL[VNVV\[VMOPZ^H`MVYOLY:OL^HZVU[OLI\ZYLHK`
[VSLH]LMVY+H`[VUH^OLUZOLYLHSPaLKZOLOHKSLM[OLYRL`Z
PUZPKL[OLJHI([[OLZHTLTVTLU[(SPUOHKHSYLHK`SVJH[LK
OLYHUKIVHYKLK[OLI\Z[VYL[\YUOLYRL`Z:OLZHPK(SPU»Z
ZPTWSLHJ[VMRPUKULZZ^HZºVULVM[OLUPJLZ[[OPUNZHU`VULOHZ
KVUL»MVYOLY¹
Core Values: Integrity & Enthusiasm
Marisa Mansour, Senior Catering & Convention Services
Manager with Disney’s Yacht & Beach Club Resorts had great
things to say about Luxury Vehicle Chauffeur Dallas Suarez:
¸+HSSHZNL[Z9(=,YL]PL^ZPUT`IVVR;OLN\HYKH[[OLYLZVY[
ZLJ\YP[`IVV[O^HZOH]PUN[YV\ISLSVJH[PUNV\Y.\LZ[PU[OL
Z`Z[LTMVYHYYP]HSHUK[OPZTHKL+HSSHZ\ULHZ`:OLOHUKSLK
P[7,9-,*;3@ :OLVMMLYLK[V^HP[^P[O V\Y .\LZ[ \U[PS ZOL
^HZJLY[HPU[OH[ZOLOHKL]LY`[OPUNHSSZL[^P[OOLY
YLZLY]H[PVUI\[[OL.\LZ[SL[OLYRUV^[OH[ZOL^HZJVUÄKLU[
L]LY`[OPUN^V\SKILÄUL(ZZVVUHZ+HSSHZNV[IHJR[VOLY
JHYZOLJHSSLK[V[LSSTL^OH[OHWWLULK0^HZHISL[VW\SSP[
\WPUZ[HU[S`HUKZLL[OH[[OL.\LZ[»ZYLZLY]H[PVU^HZHJ[\HSS`
MVY[OLUL_[KH`>LO\UN\WX\PJRS`HUK0JHSSLK[OL.YV\W
(ZZPZ[HU[ZQ\Z[HZ[OL.\LZ[HYYP]LK[V[OL-YVU[+LZR;OPZ
KLÄUP[LS`ZWLK\W[OLYLJV]LY`WYVJLZZMVY\Z¶[OHUR`V\[V
+HSSHZMVYMVSSV^PUNOLYN\[PUZ[PUJ[¹
Core Values: ,MÄJPLUJ`,U[O\ZPHZT
Travel Industry Sales Coordinator Jose Ulmos and Motor
Coach Operator Michael Newman earned this note of
appreciation from Leigh Johnson with Abacus Technology:
¸1VZL[OHURZHNHPUMVYHSSVM`V\YZ\WWVY[0[OHZILLUH
WSLHZ\YHISLL_WLYPLUJL0^V\SKHSZVSPRL[VJVTTLUK4Y
5L^THUMVYILPUNZ\JOH^VUKLYM\SZLY]PJLWYV]PKLY/LNV[
\Z[VHUKMYVTV\YKLZ[PUH[PVUZZHMLS`HSS^OPSLILPUNH[Y\L
WYVMLZZPVUHSHUKNLU[SLTHU>LTHKLHNYLH[[LHTHUK0
HWWYLJPH[LHSSVMOPZHJ[ZVMRPUKULZZ¹
Core Values: Respect, Safety & Enthusiasm
Luxury Vehicle Chauffeurs Jonel Edmond and Domingo
Gomez^LYLWYHPZLKI`HZH[PZÄLKJ\Z[VTLY!
¸;OLZLY]PJL^LYLJLP]LKMHYL_JLLKLKV\YL_WLJ[H[PVUZ
+VTPUNVHUK1VULS^LYL[YLTLUKV\ZS`WYVMLZZPVUHS;OL
]LOPJSLZ^LYLPTTHJ\SH[L;OHUR`V\MVY[OLX\HSP[`ZLY]PJL
HUKNYLH[JVTT\UPJH[PVUYLJLP]LKI`^H`VM[L_[TLZZHNLHUK
LTHPSJVUÄYTH[PVUZ¹
Core Values: Enthusiasm & Respect
Sales Coordinator Charlene Norwood and Luxury Vehicle
Chauffeurs Francisco De Miranda and Frank Lindor received
these words of thanks:
¸;OHUR`V\MVY[OLNYLH[Z\WWVY[,]LY`[OPUN^VYRLKV\[NYLH[
;OL]HUHUK:<=^LYLWLYMLJ[7SLHZLWHZZT`JVTWSPTLU[Z[V
[OLJOH\MML\YZ^OV[VVRJHYLVM\Z¹
Core Value: Enthusiasm
Mary Jo Blythe with Global Meeting and Event Management
thanked Hello! Florida Account Manager Kate Connin:
¸;OHUR`V\MVY[OL(>,:64,QVI`V\KPK^P[OV\YL]LY
JOHUNPUNHPYWVY[[YHUZMLYZ@V\^LYLHTHaPUN[V^VYR^P[OHUK
ZVHJJVTTVKH[PUN>LYLHSS`HWWYLJPH[L`V\YOHYK^VYR¹
Core Values:,U[O\ZPHZT,MÄJPLUJ`
Hanna Mantel, Account Manager with Creative Group, Inc.,
was pleased with service that she received from Hello! Florida
Director of Operations Kristine de las Salas, Executive Vice
President Douglas Kahler, Account Executive Kelly Kruszewski
and Account Manager Summer Roberts:
¸0»TMHJLK^P[OHJOHSSLUNLVUOV^[VJVTL\W^P[OUL^HUK
JYLH[P]L^H`Z[VZH`;/(52@6<[OH[^PSS[Y\S`[LSS`V\^OH[
0TLHU@V\HYLTVYL[OHUHZ\WWSPLYWHY[ULYMVYZ\YL"`V\»YL
KLÄUP[LS`WHY[VMV\Y[LHT>LJHUJV\U[VU`V\MVY`V\Y
Z\WWVY[HUKKLKPJH[PVU[V[OLZ\JJLZZVMV\Y[LHTJVTWHU`
HUKJSPLU[ZJVUZPZ[LU[S`@V\»]LVUJLHNHPUV\[KVUL`V\YZLS]LZ
0RUV^[OH[P[PZU»[L]LY`KH`[OH[[OVZLPU:HSLZVY,_LJ\[P]L
YVSLZJVTLVUZP[L[VL_LJ\[LVYZLLHUL]LU[[OYV\NOI\[
`V\»YLHS^H`ZOLYLHUKP[PZZVHWWYLJPH[LKHUKUL]LYNVLZ
\UUV[PJLK;OHUR`V\ZV]LY`T\JOMVYHSSVM`V\YOHYK
^VYRHUKMVYILPUNH WHY[VMV\Y[LHT@V\HYLZV]LY`
T\JOHWWYLJPH[LK¹
Core Values:,MÄJPLUJ`,U[O\ZPHZT
Sales Coordinator Nancy Provenzano and Motor Coach
Operators Robert McGinty and Hugo Tinoco provided
great service to Calvinita Malone, Event Coordinator for
PajamaPraise INC:
¸0[PZ^P[OT\JO NYH[P[\KLHUK NYLH[ WSLHZ\YL[OH[0^YP[L[V
`V\YLNHYKPUN4Z5HUJ`7YV]LUaHUV4`V]LYHSSL_WLYPLUJL
^P[O5HUJ`^HZL_[YLTLS`WVZP[P]L/LYJ\Z[VTLYJHYL
WYVMLZZPVUHSPZTRUV^SLKNLHUKL_WLY[PZL^LU[MHYHIV]L
HUKIL`VUKV\Y[YHUZWVY[H[PVUULLKZ-VYPUZ[HUJL^L
^LYLZ[H`PUNH[[OLUL^<UP]LYZHS»Z*HIHUH)H`HUKZOL
JVU[PU\LK[V\WKH[LTLVU[OLOV[LS»ZWYVNYLZZYLJVTTLUKLK
YLZ[H\YHU[ZHUKHJ[P]P[PLZHUKHK]PZLK^OH[TVKLVM
[YHUZWVY[H[PVU^V\SKILZ[Ä[[OLULLKZVMV\YNYV\W:OL^HZ
HUHIZVS\[LWSLHZ\YL[V^VYR^P[O
¸6\YYL[YLH[^HZHNYLH[Z\JJLZZHUK5HUJ`HUK4LHYZWSH`LK
HIPNWHY[PU[OH[0MV\Y NYV\W]PZP[Z6YSHUKVPU[OLM\[\YL^L
^PSSKLÄUP[LS`JVU[HJ[4LHYZILJH\ZLVM5HUJ`HUK[OL4LHYZ
[LHT0^V\SKHSZVSPRL`V\[VWHZZVU[OPZTLZZHNL[VV\Y
KYP]LYZHZ^LSS^OV^LYL]LY`MYPLUKS`HUKJVUZJPLU[PV\Z¹
Core Values: 9LZWLJ[,MÄJPLUJ`,U[O\ZPHZT
Sarah Ayre, Account Manager with Creative Group, Inc.,
praised Hello! Arizona Account Executive Rachel Bell and
Account Manager Krista Krolak:
¸;OHUR`V\HNHPUMVYL]LY`[OPUN`V\KPK[VTHRL[OL?LYV_
/PNO-S`LYZWYVNYHTHO\NLZ\JJLZZ;OLIHYOHZKLÄUP[LS`
ILLUYHPZLKVUJLHNHPUHUKP[^PSSILHJOHSSLUNL[VZ\YWHZZ
[OLL_WLYPLUJLVM[OPZWYVNYHTNVPUNMVY^HYK>LOLHYK
UV[OPUNI\[WVZP[P]LHJJVSHKLZMYVTL]LY`VULHZ[OL`^LYL
KLWHY[PUNHUK^LJHU»[[OHUR`V\LUV\NOMVYL]LY`[OPUN`V\
KPK[VJVU[YPI\[L[V[OLZLMLLSPUNZ¹
Core Values:,U[O\ZPHZT,MÄJPLUJ`
16
4,(9 :05 46; 065 5,>: 3,;; ,9‹ January - Feb ruary 2015
Luxury Vehicle Chauffeur Fernando Pinzon made a great
impression on Gary Mitchell, CEO, Divisions Maintenance
Group:
¸0KVUV[[HRLLUV\NO[PTL[V^YP[LJVTWSPTLU[ZYLNHYKPUN
ZLY]PJL@V\YZ^HZVULVM[OLILZ[ZLY]PJLZ0OH]LL]LY\ZLK
MVY[YHUZWVY[H[PVUHUKP[^HZILJH\ZLVM-LYUHUKV/L[VVR
L_JLW[PVUHSJHYLVMT`MHTPS`HUKTLK\YPUNV\Y]HJH[PVU
>OLU0ULLKLKHYPKLOLJHSSLKTLIHJR^P[OPUZLJVUKZ
HUKVYYLZWVUKLK[VT`[L_[^P[OPUZLJVUKZLHJOHUK
L]LY`[PTL0JHUUV[[LSS`V\^OH[HKPMMLYLUJL[OPZTHKLMVY\Z
WLHJLVMTPUKPZ^OH[0^V\SKJHSSP[HUKOLWYV]PKLKP[[V\Z
L]LY`KH`6U[PTLJHYZLH[ZPUZ[HSSLKHZYLX\LZ[LK
HUKH]LY`JSLHU]LOPJSL/L^HZ[OLVUS`KYP]LY^L\ZLKMVY
[OL^OVSL[YPW+VUV[SVZL[OPZ N\`"OLPZL_JLW[PVUHS¹
Core Values: ,MÄJPLUJ`:HML[`,U[O\ZPHZT9LZWLJ[
Abigail White with Elite Orlando VIP Tours commended the
service provided by Luxury Vehicle Chauffeur Jim Shepherd:
¸0OH]LOHKTHU`KLHSPUNZ^P[O4LHYZV]LY[OLSHZ[`LHYZ0
OH]LUL]LYOHKHU`PZZ\LZI\[0»]LUL]LYILLUHZOHWW`^P[O
VULVM`V\YKYP]LYZH[0OH]LILLU^P[O1PT:OLWOLYK/LOHZ
TVYL[OHUL_JLLKLKT`L_WLJ[H[PVUZ
¸0^HZTVYL[OHUZH[PZÄLKLUV\NOMYVTT`ÄYZ[ZLY]PJL^P[O
OPTZV0ILNHUJHSSPUNOPTKPYLJ[S`/LHS^H`ZHYYP]LKVU
[PTLHUKZSPNO[S`LHYS`[VLZ[HISPZOHYLSH[PVUZOPWHUK[Y\Z[
ILMVYLWYVJLLKPUN0MMVYZVTLYLHZVUOL^HZU»[HISL[VM\SÄSS
HYLX\LZ[OLOHKHUV[OLYKYP]LYKV[OLZLY]PJL(UK^OLU0
JHSSLK^P[OSHZ[TPU\[LJOHUNLZOL^HZHJJVTTVKH[PUN
¸/LPZHSZV]LY`LHZ`[VJVTT\UPJH[L^P[O=LY`WLYZVUHISL
HUKRPUK¹
Core Values: ,U[O\ZPHZT,MÄJPLUJ`9LZWLJ[
NEWSLETTER CREDITS
7\ISPZOLKIPTVU[OS`[OYV\NO[OL
[LHT^VYRVM!
Cher Brutus, MDS Operations
Chris Earl, Safety
Joy Fleming, Employment
Rosemary Gates, Sales
Shannon Gravitte, Gov’t & Community Relations
Rhonda Gregoire, Human Resources
Christy Hornbuckle, Hello! Florida Hollywood
Heather Husom, Hello! Arizona
Julie James, Training & Development
Kraige Jean, Motor Coach Operations
Danielle Kambic, Hello! Washington D.C.
Greg Kaul, Hello! Texas
Colleen Gorman, Hello! Florida Orlando
Lynn Pool, Training & Development
David Taitano, Taxi Training
Jim Ungvary, Human Resources
Heidi Ziegler, MDS Operations
Melissa Zorko, Hello! Las Vegas
Layout & Design by Stephanie Cruz