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Quick Install Guide
Before you start, make sure
you’ve received your broadband
activation text or email.
You can’t connect without it.
Contents
What’s in the box?
4
Connecting your WiFi modem – the Foxtel Hub
5
Connecting your devices via Ethernet
6
Connecting your devices via WiFi
7
Understanding the icons
8
Need assistance?
9
Stay connected with Foxtel Home Phone 10
Get ready for
great entertainment
Exciting times. You’re minutes
away from a world of unparalleled
entertainment. This guide will take
you through all the steps to get
your WiFi modem, the Foxtel Hub,
up and running in no time.
What’s in the box?
Make sure you’ve received your broadband
activation text (example below) or email
as you can’t proceed without it.
A
Phone
Wall socket
Modem
ADSL filter
FoxtelMSG: Good news
– your Foxtel Broadband is
ready to roll. You’ll find the
instructions with your Foxtel
Hub. Questions? Visit
foxtel.com.au/broadbandhelp
or call 131 999.
B
C
Power pack
ADSL connection cable
D
E
Use this info to connect your WiFi.
Keep it secret. Keep it safe.
2.4GHz WiFi Name (SSID) best for range
5.0GHz WiFi Name (SSID) best for streaming
WiFi password
FoxtelHub_SSID_card_Final.indd 1
4
Foxtel Hub
Ethernet cable
27/08/14 11:29 AM
WiFi Keep Me Card
Connecting your WiFi modem – the Foxtel Hub
If you don’t have a home
phone handset, simply
use the ADSL connection
cable to connect your Hub
straight into your wall
socket. No filter required!
1 Connect the end of the ADSL filter A labelled
‘Wall socket’ into your phone socket located
on your wall.
2 If you have a home phone, connect your
existing phone cable into the ADSL filter
input labelled ‘Phone’.
into the input of the ADSL filter labelled ‘Modem’.
Connect the other end of the ADSL connection
cable to the ‘DSL’ input on your Foxtel Hub.
B
DSL
Modem
USB
Phone
2
10/100
1
Have a Home Phone?
Connect the ADSL
filter A to the socket
where your home
phone is located 1 .
For more information
about your home
phone go to page 10.
5 Press the power button on the back of your
Foxtel Hub and the device will start to setup. It’s
best to let the device do its thing and come back
in 10 minutes, but if you stick around you’ll see a
light sequence on the internet icon – flashing red,
solid red, solid blue, flashing red, solid red and
finally a continuous solid blue . Now your
Foxtel Broadband is ready.
A
Cable not supplied
4 Time to power up. Connect the Power pack C
cable from your Foxtel Hub to your power point
and ensure the power is switched on.
Wall socket
3 Connect the grey ADSL connection cable B
3
Gigabit
WAN
Reset
Power
DC
5
C
4
Don’t plug any other devices into
your Hub until all blue lights appear.
Need assistance? See page 9.
5
Connecting your devices via Ethernet
The Foxtel Hub has four Ethernet ports to directly
connect to your home devices. You should connect
your fixed devices (such as your iQHD, iQ3 or desktop
computer) via Ethernet where possible.
Computer / Laptop
iQHD
Y
Pb
Pr
HD Component
Video Out
Composite
Video Out
L
R
Audio Out
(Fixed Audio)
VCR Scart
(Fixed Audio)
S - Video Out
TV Scart
USB
Digital Audio
Out (Fixed Audio)
Coaxial
Cable Input
Optical
HDMI
Ethernet
Telephone Line
240V - 50Hz
DSL
USB
iQ3
10/100
Digital Audio Out
12V DC
5A max
Cable Input
Gigabit
WAN
Reset
Optical
Coaxial
HDMI
USB
5V DC 500mA
Ethernet
WiFi connection
also available.
See page 7.
Use the Gigabit port to
connect to your favourite
device for best streaming.
Powerline Adaptor (PLA)
Power
Reset
Security
DC
Ethernet
Max Total Loading 10A 2400W
6
Powerline Adaptors allow you
to transfer the internet to any
room in your house using
your home’s electrical wiring.
For more information, visit
foxtel.com.au/support
Connecting your devices via WiFi
Connecting via WiFi
Connect via WPS for simple
WiFi with no password required
1 In your WiFi settings on your
device, select the Foxtel Hub
network as shown on your
Foxtel WiFi Keep Me Card
E or on the back of your
Foxtel Hub. If you will mainly
stream video to this device
we recommend selecting the
FoxtelHubMedia network.
Note: FoxtelHubMedia
network is not available
on all devices.
DSL
USB
Connect (WPS)
Internet
10/100
If your device supports WPS
connection (check your
device manual if unsure) you
can simply press the Connect
WPS button on your Foxtel
Hub until it flashes blue and
then enable connection on
your chosen device as shown
in your device manual.
WiFi
Gigabit
iQ Connected
WAN
E
Use this info to connect your WiFi.
Keep it secret. Keep it safe.
Reset
Power
2.4GHz WiFi Name (SSID) best for range
1
2
DC
5.0GHz WiFi Name (SSID) best for streaming
WiFi password
2 Now enter the WiFi password shown on your WiFi
FoxtelHub_SSID_card_Final.indd 1
27/08/14 11:29 AM
Keep Me Card, press Join/OK, and you’re connected.
7
Understanding the icons
Connect (WPS)
Use for quick WiFi set up of WPS supported
devices. It will show as solid blue when ready
to be pressed. When pressed, the light will blink
blue for two minutes to indicate it’s available to
connect a device.
Internet
Will be solid blue when your Foxtel Hub is
connected to the internet, blinking red when
establishing a connection and solid red when
not connected to the internet.
WiFi
Solid blue means it is available to connect to
WiFi-capable devices. Blinking red means your
Hub is powering up. Solid red means your Hub is
not available to connect to WiFi-capable devices.
iQ Connected
When solid blue your iQ is connected to your
Foxtel Hub. No light means no iQ connection.
8
Need assistance?
You’re not alone on your Foxtel
Broadband journey. If you come
across any bumps along the
road, we’re here to help. If your
broadband won’t connect,
first check that you’ve received
a text or email confirming the
service is activated. Refer to
this handy table for quick fixes
to some common problems.
What’s happened?
Try this
My Foxtel
Broadband
won’t connect.
⊲⊲ Check that you have a dial tone on your phone.
⊲⊲ Check that your cables are plugged in securely.
If you’ve checked these, then turn your Foxtel Hub off via
the power button on the back, wait for one minute, then
turn it back on.
My Foxtel
Broadband is
running slow.
First, check that you haven’t used all of your included
data by visiting My Account. Then, try moving your device
closer to the Foxtel Hub to see if there’s an improvement.
WiFi speeds can be impacted by walls, obstacles or
interference from nearby devices.
I’ve lost or
forgotten my
WiFi password.
Don’t worry. If you’ve lost your Foxtel WiFi Keep Me Card,
you can find your setting details on the back of the Hub.
If you’ve changed your WiFi details, you can always set them
back to the default by pressing the reset button on the back
of your Foxtel Hub for 10 seconds.
Still need help?
If you need help, day or night, our dedicated Tech Squad
are here to guide you through any problems you may have.
For 24/7 support, call 131 999 or visit foxtel.com.au/broadbandhelp
9
Stay connected with Foxtel Home Phone
If you have taken a Home Phone Service with your
Foxtel you can enjoy the following features as part
of your bundle.
How to use common home phone features
⊲⊲ Unlimited standard local and national calls
How do I use it?
⊲⊲ Voicemail
⊲⊲ Caller ID
Looking to get more out of your home phone?
You can stay in touch with family and friends
with our mobile and international call packs.
To find out more about the Foxtel Home
Phone service, including any applicable
call charges and handy extras, go to
foxtel.com.au/homephonehelp
10
1
Voicemail
The first time you call your voicemail service, voice prompts
will guide you through recording your personal greeting and
setting a PIN. You won’t need to enter the PIN when calling
your voicemail from your phone but you will need it if calling
from another fixed or mobile service.
Accessing your Voicemail
To access Voicemail from your phone, dial 125 101
Your default PIN is the
last six digits of your
telephone number.
How to use common home phone features (cont.)
2
Call Waiting
3
Call Return
What is it?
What is it?
When you’re on a call, Call Waiting will let you know if
someone else is trying to call you by playing two beeps
every five seconds. You can put your current caller on hold
and take the other call and then switch between callers.
Missed a call? Go back and retrieve the number
of your last unanswered call.
To answer incoming call or switch between calls
For 35c per call plus standard call charges, simply
dial * 1 0 # from your phone and the last unanswered
phone number within the last 48 hours will be announced
(except for blocked numbers).
RECALL Dial tone 2
To hang up one call and return to the other
RECALL Dial tone 1
You’ll then be given the option of calling the missed number
by pressing 1 .
To reject an incoming call
RECALL Dial tone Using call return
0
Turn ON Call Waiting
1
# Follow prompts or Dial tone *
4
3
# Announcement
# Follow prompts or Dial tone #
4
3
# Announcement
Turn OFF Call Waiting
1
11
FOX0034 1/15
For more information, go to
foxtel.com.au/broadbandhelp