IRT | Graphic Designer Job Description
The IRT Graphic Designer provides a consistently high quality of design and
ensures brand continuity across all of the IRT’s materials and communications.
Reporting to the Director of Marketing Communication & PR, this role works
closely with representatives from all departments, as well as the external media,
donors and patrons. The position is a full-time, salary position.
Responsibilities include (but are not limited to):
1) Develop, update and manage content of IRT website
2) Establish and meet deadlines for internal and external printed and digital
marketing materials
3) Create all institutional signage including digital screens, seat maps, pricing
and directional signs
4) Create all subscription promotional and fulfillment materials including
program, postcards, flyers, ticket stock and related items
5) Create materials for Development campaigns and events including
invitations and reports
6) Analyze performance of ad variations and change based on target
audience needs
7) Work with the marketing department to support play-specific
collaborations and events
8) Segment, build and schedule quality email campaigns to variable
audiences
9) Update and maintain marketing databases including email and physical
address lists
Education and Experience:
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Bachelor’s degree required with 3-5 years of professional, related
experience
Knowledge and experience with various content management systems
(CMS) and email marketing platforms a plus; Mail2 and Tessitura
Excellent written and verbal communication skills, proofreading skills and
strong attention to detail
Proficiency in MAC OS, Adobe Photoshop, Illustrator, InDesign &
Microsoft Office
SEO and analytics skills preferred
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Self-starter with the ability to work without supervision and take ownership
in a fast-paced work environment
To Apply:
Candidates with directly relevant skills and background are encouraged to apply
by sending a cover letter with salary expectations and resume via email to:
Brandee Bryant, [email protected]. Please reference ‘Graphic Designer’ in
subject line. No phone inquiries, please. Due to the small company size, only
those candidates with whom we seek additional information will be contacted.
The IRT is an equal opportunity employer.
Job Start Date:
Immediately, flexible.
IRT | Ticket Office Manager Job Description
The IRT Ticket Office Manager will have proven experience in ticketing
software, staff supervision, recruitment and customer service. Maintaining
knowledge of current ticketing trends in the performing arts industry is an
essential element to this position. Reporting to the Director of Marketing
Communication & PR, this role works closely with members of the marketing
team as well as patrons. This is a full-time, salary position.
Duties and Responsibilities (including, but not limited to):
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Oversee operations of the Ticket Office, including: online, phone and walk
up sales transactions, will call procedures and flow, CSR scripts and
responsibilities, maintenance of banks, etc.
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Manage seasonal projects and delegate jobs to CSRs to create a
taskforce for projects such as Subscription Renewals, Masterfile Cleanup,
Subscription Mailings, etc.
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Hire, schedule, train and maintain CSR staff (up to 8 p/t employees)
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Act as primary point of contact for the ticket office
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Maintain ticket sales reports and provide feedback to staff on key findings
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Maintain healthy work environment and high morale for the CSRs
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Establish and maintain a powerful hierarchy of knowledge and skills within
the CSR group
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Implement and enforce various internal ticket holds, special accounts,
comps, policies
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Monitor ticket office supplies and equipment
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Manage CSR relations both with patrons and within the office
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Liaison between ticket office and telemarketing
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Act as a scheduled CSR, thereby maintaining a working knowledge of all
ticketing processes, special deals, and customer interactions.
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Work with the marketing department to efficiently segment and utilize
patron data
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Aid business office in settling accounting discrepancies
Qualifications:
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Bachelor’s Degree or higher in one or all of the following: business
management, communications, and/or theatre-related field
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3-5 years management experience
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6-8 years customer service and/or ticket office experience
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Strong interpersonal and communication skills
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Excellent organizational capabilities
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Ability to provide strong leadership for customer service staff
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Experience with ticket office software, Tessitura preferred
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Computer proficiency in Microsoft Office applications
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Ability and desire to work in a team-structured, high-energy, positive
environment
To Apply:
Candidates with directly relevant skills and background are encouraged to apply
by sending a cover letter with salary expectations and resume via email to:
Brandee Bryant, [email protected]. Please reference ‘Ticket Office Manager’
in subject line. No phone inquiries, please. Due to the small company size, only
those candidates with whom we seek additional information will be contacted.
The IRT is an equal opportunity employer.
Job Start Date:
Immediately, flexible.
IRT | Telephone Representative Job Description
Duties and Responsibilities:
 Seeking talented telephone reps to make outbound phone calls to our
audience members.
 Compensation consists of a guaranteed hourly base wage + commission.
 Successful applicants average $9-12/hour. Complimentary theatre tickets
if you are a closer. 20-24 hrs/wk. M-F 5-9pm, Sunday 4-8pm.
Qualifications:
 Background in phone work, sales, fundraising, and/or theatre helpful but
not required.
 Seniors/college students encouraged to apply..
To Apply:
Call Chris: (317) 916-4891. Please leave a voicemail stating the reason for your
interest, your qualifications, and a contact phone number. Please speak slowly
when leaving your name and number.
Job Start Date:
Immediately/Flexible