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eircom Price List 2015
Part 4.1.9
eircom Consumer Multi Product Bundles
Dual Play Bundles
1
Fixed Line & eFibre Broadband
eFibre Advanced
eFibre Advanced (unlimited)
eTalk (2014) Offpeak
ex vat
inc vat
€39.0244
€48.00
€43.0895
€53.00
eTalk (2014) Anytime
ex vat
inc vat
€43.0895
€53.00
€47.1545
3
eVision Essential
ex vat
inc vat
€44.7155
€55.00
Broadband + TV
eFibre Advanced
€58.00
eFibre Advanced (unlimited)
2
Fixed Line & NGB Broadband
NGB Advanced
NGB Advanced Unlimited
eTalk (2014) Offpeak
ex vat
inc vat
€39.0244
€48.00
€43.0895
€53.00
eTalk (2014) Anytime
ex vat
inc vat
€43.0895
€53.00
€47.1545
4
€48.7805
€60.00
€58.00
5
Fixed Line & Mobile
eTalk (2014) Offpeak
eTalk (2014) Anytime
Broadband & Mobile
eFibre Advanced
eFibre Advanced
(unlimited)
eMobile 150
ex vat
€36.5854
inc vat
€45.00
ex vat
€44.7155
inc vat
€55.00
eMobile 150
ex vat
€43.0895
inc vat
€53.00
ex vat
€47.1545
inc vat
€58.00
eMobile 300
€44.7155
€55.00
€52.8456
€65.00
eMobile 300
€51.2196
€63.00
€55.2846
€68.00
eMobile 500
€52.0326
€64.00
€60.1627
€74.00
eMobile 500
€58.5366
€72.00
€62.6017
€77.00
eMobile Unlimited
€56.0976
€69.00
€64.2277
€79.00
eMobile Unlimited
€62.6017
€77.00
€66.6667
€82.00
(Effective from 06/11/14)
Page 1
eircom Price List 2015
Part 4.1.9
eircom Consumer Multi Product Bundles
Triple Play Bundles
1
2
Fixed Line + eFibre
Broadband + Mobile
eFibre Advanced
eFibre Advanced
(unlimited)
eTalk (2014) Offpeak
eTalk (2014) Anytime
eTalk (2014) Offpeak
eTalk (2014) Anytime
ex vat
€51.2196
inc vat
€63.00
ex vat
€55.2846
inc vat
€68.00
eMobile 150
ex vat
€51.2196
inc vat
€63.00
ex vat
€55.2846
inc vat
€68.00
€59.3496
€73.00
€63.4147
€78.00
eMobile 300
€59.3496
€73.00
€63.4147
€78.00
€66.6667
€82.00
€70.7318
€87.00
eMobile 500
€66.6667
€82.00
€70.7318
€87.00
€70.7318
€55.2846
€87.00
€68.00
€74.7968
€59.3496
€92.00
€73.00
eMobile Unlimited
eMobile 150
€70.7318
€55.2846
€87.00
€68.00
€74.7968
€59.3496
€92.00
€73.00
€63.4147
€78.00
€67.4797
€83.00
eMobile 300
€63.4147
€78.00
€67.4797
€83.00
€70.7318
€87.00
€74.7968
€92.00
eMobile 500
€70.7318
€87.00
€74.7968
€92.00
€74.7968
€92.00
€78.8618
€97.00
eMobile Unlimited
€74.7968
€92.00
€78.8618
€97.00
Fixed Line + NGB
Broadband + Mobile
NGB Advanced
NGB Advanced
Unlimited
3
Fixed Line + Broadband + TV
eFibre Advanced
eFibre Advanced (unlimited)
eTalk (2014) Offpeak
ex vat
inc vat
€51.2196
€63.00
€55.2846
eTalk (2014) Anytime
ex vat
inc vat
€55.2846
€68.00
€68.00
€59.3496
eVision Essential
€73.00
4
Mobile + Broadband + TV
eFibre Advanced
eFibre Advanced (unlimited)
(Effective from 06/11/14)
eMobile 150
ex vat
inc vat
€51.2196
€63.00
€55.2846
€68.00
eMobile 300
ex vat
inc vat
€59.3496
€73.00
€63.4147
eMobile 500
ex vat
inc vat
€66.6667
€82.00
€78.00
€70.7318
eVision Essential
€87.00
eMobile Unlimited
ex vat
inc vat
€70.7318
€87.00
€74.7968
€92.00
Page 2
eircom Price List 2015
Part 4.1.9
eircom Consumer Multi Product Bundles
Quad Play Bundles
Fixed Line + Broadband + Mobile +
TV
eFibre Advanced
eFibre Advanced (unlimited)
(Effective from 06/11/14)
eTalk (2014) Offpeak
ex vat
inc vat
€60.9757
€75.00
eTalk (2014) Anytime
ex vat
inc vat
€65.0407
€80.00
eMobile 150
€69.1057
€85.00
€73.1708
€90.00
eMobile 300
€76.4228
€94.00
€80.4879
€99.00
eMobile 500
€80.4879
€65.0407
€99.00
€80.00
€84.5529
€69.1057
€104.00
€85.00
eMobile Unlimited
eMobile 150
€73.1708
€90.00
€77.2358
€95.00
eMobile 300
€80.4879
€99.00
€84.5529
€104.00
eMobile 500
€84.5529
€104.00
€88.6179
eVision Essential
€109.00
eMobile Unlimited
Page 3
eircom Price List 2015
Part 4.1.9
eircom Consumer Multi Product Bundles - Components
eircom Broadband Components
Level
eFibre Advanced
eFibre Advanced (unlimited)
Bandwidth (up to)
102400kbps / 20480kbps
102400kbps / 20480kbps
Monthly Limits
Download Upload
30GB
Unlimited
eircom eTalk 2014 Components
eTalk (2014) Off-Peak
Unlimited Offpeak Local, National calls and 30 Off-peak minutes to certain Mobile Operators
eTalk (2014) Anytime
Unlimited Anytime Local, National calls and 30 Anytime minutes to certain Mobile Operators
eVision Component
eVision Essential
eMobile Components
eMobile Component
inclusive minutes
inclusive texts
landline calls
eMobile and Meteor Calls
Internet
Base Pack - see eVision (part 11.1) on this price list for available options
eMobile 150
150
150
unlimited
unlimited
150Mb
eMobile 300
300
300
unlimited
unlimited
500Mb
eMobile 500
500
500
unlimited
unlimited
500Mb
eMobile Unlimited + Data
unlimited
10000
unlimited
unlimited
5Gb
* unlimited eMobile calls have a fair usage ceiling of 45000 minutes
(Effective from 06/11/14)
Page 4
eircom Price List 2015
Part 4.1.9
eircom Consumer Multi-Product Bundles
The Company may provide a Facility in the eircom Price List (referred to as “eircom
Consumer Multi-Product Bundles Facility”, or “The Facility”) to eircom customers
who simultaneously avail of at least one instance of two or more of the following
Facilities – eTalk 2014 Facility; eircom broadband Facility; eMobile Facility;
eVision Facility. The Facility may be provided whereby such customers may avail
of discounted bundled rates on the rates payable on certain eTalk 2014, eircom
broadband, eMobile and eVision facilities. The available discounted bundled rates
and the eTalk 2014, eircom broadband, eMobile and eVision facilities to which they
apply are as set out above. By giving relevant notice in accordance with normal
requirements, the Company may at its absolute discretion withdraw any or all
instances of the Facility from any or all customers.
A copy of the Regulations may be inspected at eircom, 1 Heuston South
Quarter, St. John’s Road, Dublin 8, Ireland; by visiting www.eircom.ie/pricing; or
by contacting Freefone 1901.
It shall be a condition of the application of the Facility that:
1.
The Facility is only available to customers who simultaneously avail of at least
one instance of two or more of the following: eTalk 2014 Facility; eircom
broadband Facility; eMobile Facility; eVision Facility. The only available
discounted bundle rates and the eTalk 2014, eircom broadband, eMobile and
eVision facilities to which they apply are those as set out above.
2.
Usage of the Facility is deemed to be acceptance of the Facility terms and
conditions.
3.
In addition to these terms and conditions, the standard terms and conditions
of the relevant eTalk 2014, eircom broadband, eMobile and eVision facilities
apply.
(effective from 06/11/14)
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eircom Price List 2015
4.
Part 4.1.9
The Facility is made available subject to an 18 month minimum contract term
(24 month minimum contract term may apply depending on the mobile
handset chosen). For the avoidance of doubt, where any of the eTalk 2014,
eircom broadband, eMobile or eVision services are ceased within the
minimum
contract
period
the
early
cease
charge(s)
applicable
to
the service(s) ceased will apply (see “Applicable Early Cease Charges” as
outlined in table below).
2014,
eircom
Customers who wish to cease any of the eTalk
broadband, eMobile or eVision services and retain other
remaining eTalk 2014, eircom broadband, eMobile or eVision services, may,
by contacting eircom by telephone or in writing, apply to have their bundle
changed to a bundle relevant to the service(s) they wish to retain, if available
as set out above, subject to commencing a new 18 or 24 month contract on
the retained service(s) and subject to payment of any early cease charge(s)
applicable to the service(s) ceased. Otherwise, the customer shall continue
to avail of the component(s) of the Facility which it has not ceased on the
terms and conditions that apply to those components, at undiscounted prices
and subject to the remainder of the minimum contract term of the original
bundle.
Applicable Early Cease Charges
5.
Ceasing Product
Applicable Early Cease Charge Treatment
eFibre Advanced
ECC daily rate multiplied by number of days outstanding on minimum contract or ECC cap, whichever is l e0s.s6e5r.
150
eFibre Advanced Unlimited
ECC daily rate multiplied by number of days outstanding on minimum contract or ECC cap, whichever is l e0s.s6e5r.
150
eTalk 2014 Anytime
ECC daily rate multiplied by number of days outstanding on minimum contract or ECC cap, whichever is l e0s.s6e0r.
100
eTalk 2014 Offpeak
ECC daily rate multiplied by number of days outstanding on minimum contract or ECC cap, whichever is l e0s.s6e0r.
100
eircom Broadband Advanced
ECC daily rate multiplied by number of days outstanding on minimum contract or ECC cap, whichever is l e0s.s6e5r.
150
eircom Broadband Advanced Unlimited
ECC daily rate multiplied by number of days outstanding on minimum contract or ECC cap, whichever is l e0s.s6e5r.
150
eVision Essential
ECC daily rate multiplied by number of days outstanding on minimum contract or ECC cap, whichever is l e0s.s2e6r8.2
eMobile150
ECC daily rate multiplied by number of days outstanding on minimum contract.
0.5420
Not Applicable
eMobile300
ECC daily rate multiplied by number of days outstanding on minimum contract.
0.9485
Not Applicable
eMobile500
ECC daily rate multiplied by number of days outstanding on minimum contract.
1.3279
Not Applicable
eMobile Unlimited+Data
ECC daily rate multiplied by number of days outstanding on minimum contract.
1.4634
Not Applicable
ECC Daily Rate (€ @ 0% VAT) ECC Cap (€ @ 0% VA
150
In the event that the customer ceases within the minimum contract period and
fails to return any supplied eircom broadband modem within 14 days, eircom
reserves the right to charge the customer the cost of the modem as defined in
the eircom Price List.
(effective from 06/11/14)
Page 6
eircom Price List 2015
6.
Part 4.1.9
The following business rules apply to customers wishing to avail of the Facility
(i) customers availing certain promotions may be ineligible to avail of this
Facility until such time as said promotion(s) have expired or are
removed upon agreement with the customer.
(ii) customers availing of Split Billing are not eligible for the Facility.
7.
The Facility shall automatically cease on a customer’s account if the customer
ceases to avail of any of the eTalk 2014, eircom broadband, eMobile or eVision
components of the Facility. In such event,
(i) the provisions of clause 5 hereof shall apply where applicable.
(ii) the customer shall continue to avail of the component(s) of the Facility
which it has not ceased on the terms and conditions that apply to
those components, at undiscounted prices and subject to the
remainder of the minimum contract term of the original bundle. In
such event the customer may, by contacting eircom by telephone or in
writing, apply to avail of the bundle Facility relevant to the service(s)
they wish to retain, if available as set out above, subject to
commencing a new 18 month contract on the retained service(s) and
subject to payment of any early cease charge(s) applicable to the
service(s) ceased.
8.
A customer may change their bundle by availing of a new eTalk 2014, eircom
broadband, eMobile or eVision Facility subject to commencing a new minimum
contract
9.
as
applicable
to
the
bundle
to
which
they
move.
Where a customer avails of more than one instance of a service as part of their
bundle the applicable minimum contract terms applies to each instance. Where
a customer agrees to enter into a new minimum contract term in respect of any
instance of a service that forms part of their bundle, that contract term may
supersede the original bundle contract minimum term in respect of that service.
10.
Where the customer changes from one of the eircom Consumer Multi-Product
Bundles to another, the benefits applicable to the ceased bundle shall apply on a
pro-rata basis to the new bundle as per the date on which the change was made.
(effective from 06/11/14)
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eircom Price List 2015
11.
Part 4.1.9
For bill display purposes, the costs of individual rated items may be shown
rounded to the nearest whole cent based on standard rounding. An
adjustment may be applied to the bill in order to reconcile any difference
between the total of the rounded values shown and the applicable total based
on the actual unrounded cost of individual items.
12.
One month’s notice will be given to the Customer of any increase in either the
charges for calls made from the telecommunications line rented by the
Customer or in the rentals for the telecommunications line(s) or equipment.
Full details of all eircom’s current charges can be obtained by visiting
www.eircom.ie/pricing or by contacting Freefone 1901 (Residential
Customers)
13.
In the event of changes notified by eircom to these terms and conditions, the
Customer may terminate the Agreement without charge, by serving notice in
writing prior to the date of implementation of any such changes. The
Customer shall be deemed to have accepted any implemented changes, by
continuing to use the Services.
14.
Unless otherwise agreed or eircom otherwise decides, all monies due to
eircom by the Customer become payable as soon as an account or a demand
is issued to the Customer. Unless otherwise agreed or eircom otherwise
decides, payment shall be due within fourteen days of the date of the issue of
the account, unless otherwise stipulated within the Customer’s direct debit
agreement terms. The Customer can view their phone bill, the methods of
payment and make a payment by Laser/Visa Debit Card or set up a Direct
Debit by visiting www.eircom.ie. For Bill enquiries, Residential Customer can
contact us on Freefone 1901.
(effective from 06/11/14)
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eircom Price List 2015
15.
Part 4.1.9
eircom will try to resolve any dispute with the Customer as quickly as
possible. All complaints received by letter, fax or e-mail will be acknowledged
within two working days of receipt. The Customer will be provided with a
unique reference number and advised of the expected investigation and
resolution timelines. Details of our complaint handling procedures and how
to log a complaint are set out in eircom’s Customer Care Code of Practice for
Complaint Handling, which can be viewed by visiting
www.eircom.net/codeofpractice.
The Customer can log a complaint by
contacting Freefone 1901 (Residential customers) or by sending a fax to our
Customer Care Centre at 1800 200 480. In the event the parties cannot agree
the Customer may refer the dispute to any recognised dispute resolution
service in accordance with the Customer Care Code of Practice for Complaint
Handling.
16.
These terms and conditions together with the eircom General Terms and
Conditions constitute the entire agreement between the parties in relation to
the Facility.
Terms and Conditions (where applicable)
General Terms & Conditions: http://www.eircom.net/group/pricing/price_list/
eTalk 2014: http://www.eircom.ie/bveircom/pdf/Pt2.3.9.pdf
Broadband: http://www.eircom.ie/bveircom/pdf/Part3.1.pdf
eVision: http://www.eircom.ie/bveircom/pdf/Pt11.1.pdf
eMobile: http://www.emobile.ie/terms/
The Customer can obtain further support or information on all available
Residential Tariff Plans on www.eircom.ie or by contacting Freefone 1901.
(effective from 06/11/14)
Page 9