WINTER 2014-2015 Match Point Message from the Executive Director & CEO In this issue: Looking back and looking forward Welcome to our new Board Chair In this edition of Match Point you will meet our newly elected Board Chair, Dr. Willa Henry, who shares her plans for the organization and introduces you to our new board members. She also sets the stage for the release of CaRMS’ new mission and vision in the coming months. p.4 Preparing for Match Day behind the scenes p.6 Zendesk, client services and you p.9 Taking the pulse of Canadians studying medicine abroad Answering your questions Last November I announced my intention to step down in December 2015, after 29 years as CaRMS’ Executive Director and CEO. During my time at CaRMS, the medical education community has changed in innumerable ways and I am proud to say that CaRMS has evolved along with it. To keep pace with the needs of our clients and colleagues, our organization has grown 40-fold and fully embraced an automated, Internet-based service delivery model. Today, we provide bilingual services to more than 7,000 applicants and 650 programs across the country. I am truly honoured to have been part of such a dynamic organization for nearly three decades. I am also excited about the opportunities that lie ahead for CaRMS and its new Executive Director and CEO, for whom the search is currently underway. It is true that we answer a lot of questions at CaRMS (just ask our client services team), but there are a few big ones that we hear each and every match cycle. I say “big” not because these questions are particularly challenging or provocative, but rather because they concern vital aspects of our business and service strategy. In the following pages we are going to answer some of those questions to give you a closer look at what we do at CaRMS, and how we do it. How do we ensure our thousands of users can access match results on Match Day? Find out on page 4, where we share the many behind-the-scenes steps our team takes to make sure our system is ready. How do we make sure our products and services are meeting our users’ changing needs? Learn all about our ongoing commitment to consultation through our new stakeholder engagement initiative, the development rank order list (D-ROL), on page 5. You will continued on page 3 Update from the chair of the Board of Directors Our vision for CaRMS’ future continue to explore new ways to use our well-developed infrastructure in order to ensure the sustainability of our core business—the medical student/resident match. In the spirit of ongoing community cooperation, we will emphasize the importance of building and enhancing healthy and respectful relationships with our partners in medical education. The success of the matching process relies heavily on trust and intense collaboration, and results in a match that all of us can not only support, but be proud of. Dr. Willa Henry Chair, CaRMS Board of Directors The CaRMS Board of Directors plays a fundamental role in guiding the organization’s growth and development, and as newly elected chair I would like to share our vision for CaRMS’ future with you. The CaRMS Board believes that we can continue to be a world leader in the matching process, meeting the needs of medical students, as well as faculties of medicine and their postgraduate programs, in support of the Canadian healthcare system. Furthermore, we strongly support CaRMS’ commitment to fairness and transparency—principles that have been, and continue to be, keys to our success. We are also committed to keeping match participation costs fair and sensitive to the financial pressures that face everyone in medical education, students and faculties alike. We will encourage CaRMS’ continual efforts to increase organizational efficiency and would like to see them broaden their scope of services as another way of offsetting the rising costs associated with running the match. In addition, our initial forays into medical school admissions documentation management have great promise, and I think it is critical to Match Point / Winter 2014-2015 Finally, we will encourage and enable CaRMS to increase efforts to make its robust and important data sets available to health policy and physician health human resource planners. In this way we can inform national efforts to meet the ever-changing needs of Canadians. NEW CaRMS BOARD OFFICERS AND DIRECTORS Dr. Willa Henry, Chair Dr. Janice Willett, Vice-Chair Dr. Kenneth Harris, Acting Treasurer Dr. Brendan Carr, Director Dr. Catherine Cervin, Director Mr. Irfan Kherani, Director Dr. Robert Primavesi, Director Dr. Peter Sytnik, Director Keeping these goals in mind, I am thrilled to welcome the officers and directors who joined our team in November 2014. I look forward to an exciting time ahead as we work togeth- er to refine and expand the ways in which CaRMS continues to contribute to the advancement of medical education in Canada. I would also like to extend my heartfelt thanks to outgoing Chair Dr. Thomas Marrie for his three years of service on the Board, as well as our other outgoing members: Dr. Jesse Kancir, Dr. Joanna Lazier, Ms. Anne McGuire, Dr. Ira Ripstein, and Dr. Anurag Saxena. New mission and vision The landscape of medical education is changing rapidly, and CaRMS places a great deal of importance on ensuring that our mission and vision reflect our evolving role within the community. As part of our pursuit of continual improvement, we must periodically re-examine our activities and objectives to make sure we are directly responding to the changing needs of our clients and stakeholders. To guide CaRMS going forward, the Board has established a new core purpose, mission, vision and values. We have also identified strategic objectives in six key areas—stakeholder relations, risk management and financial sustainability, internal and external organizational transparency, research and influencing policy, governance and leadership, and organizational excellence. Now, as part of our ongoing efforts to engage with our partners in the medical education community, we have reached out to our stakeholders for their feedback. Consultations will continue through early 2015 and you can expect the release of CaRMS’ new mission, vision and values later this winter. Stay connected 2 New Board member visits CaRMS One of CaRMS’ newest Board members, Dr. Brendan Carr, paid a visit to CaRMS’ offices and met with senior staff on December 2, 2014. Dr. Carr, who is President and Chief Executive Officer for the Vancouver Island Health Authority, was recommended for nomination to the CaRMS Board of Directors by HealthCareCAN, formerly the Association of Canadian Academic Healthcare Organizations (ACAHO). He was subsequently elected a Director on the Board on November 6, 2014. Dr. Brendan Carr (left), pictured with VP Irving Gold, during his visit. Looking back and looking forward continued from page 1 For medical students, Match Day is the culmination of years of hard work. We’re inviting them to celebrate this milestone by recording their “match moment” for a chance to win up to $500! The Match Moments Video Challenge is open to applicants registered in the first iteration of the 2015 R-1 Main Residency Match who submit a rank order list (ROL) through CaRMS Online by the deadline. Applicants can enter the contest by visiting CaRMS.ca/match-moments, filling out and submitting the contest entry form, along with original video footage capturing their match moment, any time between March 4, 2015 at 12:00 ET and March 11, 2015 at 23:59 ET. Videos will be posted online for public voting from March 12, 2015 Match Point / Winter 2014-2015 at 12:00 ET until April 2, 2015 at 23:59 ET. The three videos with the most votes will win a prize. Applicants can increase their chances of winning by promoting the contest to their friends, family and colleagues on social media (#MMVC15). The winner of the 2015 Match Moments Video Challenge will receive a $500 cash prize. The second place winner will be awarded $200; the third prize winner will receive $100. CaRMS will announce the winners and screen the top three videos at the CaRMS Forum on April 26, 2015, at the Canadian Conference on Medical Education (CCME) in Vancouver. To find out more, including video tips and contest rules, visit CaRMS. ca/match-moments or contact us via email at [email protected]. also get to know the face behind the D-ROL initiative, CaRMS’ first Product Development Analyst, Erin Whittingham, on page 8. As the number of applicants and programs participating in matches continues to rise, how does CaRMS make sure we’ll be able to properly serve our growing client base? On page 6, we introduce you to one of the new analytical tools we use to manage our resources. In addition to answering questions, this edition also includes information about how we are reducing our environmental footprint (page 9), the re-launch of our CSA survey (page 9), new products coming out of our communications department (page 7), and phase two of the MCC data transfer function (page 10). Comments, questions or suggestions? Email us at [email protected] 3 Preparing for Match Day behind the scenes Each year, with every match cycle, the Online test environment, which is a the first iteration of the R-1 match, entire team at CaRMS works toward one copy of our production system only when more than 5,000 applicants and clear goal: a perfect Match Day. What accessible internally. Detailed re- 700 program users all log in to CaRMS does a perfect Match Day mean to us? It ports are produced and methodically Online at the same time to access means every one of our applicants match results. and programs being able to easily access verified, accurate match reNot many IT departments have sults at 12:00 ET on the dot. While to scale their entire system for a this may sound simple, achieving it five-minute period that happens Two important pieces of data determine is anything but. once each year, but that’s exactthe match results—rank order lists (ROLs) ly what CaRMS does. In the lead and program quota—and the integrity of The few days between the R-1 up to Match Day, we run multieach is protected by CaRMS contracts. Main Residency Match (R-1 ple performance tests to ensure match) rank order list (ROL) that we have several times the Once an ROL is submitted, both programs deadline and Match Day are an anticipated required bandwidth and applicants are legally bound to acintense time for our IT and operand compute power. cept a resulting match. ations teams. They spend countOn March 4, when you prepare less hours working to ensure In addition, institution contracts ensure to log in to CaRMS Online to the quality and integrity of the view your 2015 R-1 match rematch results because CaRMS that quota provided to CaRMS will not be sults, you can rest assured that understands the immense imporwithdrawn or changed after the rank ortance of a Match Day. the CaRMS team has done all der deadline has passed. that we can to ensure a perfect Match Day. Because it’s as imThe data portant to us as it is to you. As soon as the ROL deadline hits, we checked for accuracy. Every single validate the data that is required to step of the way, each time the data run the match—applicant and pro- is transferred or processed, our teams The algorithm behind gram ROLs and program quota (the do meticulous back checking to enthe match number of spots each program has in sure the integrity of the match data the match). is maintained. A foundation of trust The first step is verifying that the final data content we send into the matching system is correct by cross-checking it against business intelligence (BI) reports generated from our database. This is similar to the ongoing verification that is done throughout the ROL cycle, with reconciliation reports produced and monitored by our operations team and National Matching Services (NMS), the third party source of the matching algorithm. Before each match is run, CaRMS does a final check of the data that was sent to the matching system to make sure it correlates to the data in CaRMS Online. Once this is verified, the final data is encrypted (applicant and program names are rendered as random codes to ensure anonymity) and put through the Match Algorithm. The results are then unencrypted and transferred to the CaRMS Match Point / Winter 2014-2015 Once we are confident that the match results are accurate, they are loaded into the production version of CaRMS Online. Scripts are run to validate that each individual applicant’s match results on CaRMS Online on Match Day correspond to the verified results in our database. Result displays are also manually spot checked for accuracy. These last steps are our way of ensuring that there are no coding or display errors that could lead to an applicant (or program) seeing inaccurate match results when they log into CaRMS Online. The system Our IT team also spends a great deal of time and attention making sure that our system can handle the tremendous load it experiences on Match Day. Our peak load is between 12:00 and 12:05 ET on Match Day for The Match Algorithm is licensed from the Canadian-based National Matching Services Inc. (NMS) and has been used to conduct medical residency matches in North America for over 50 years. Known as the Roth-Peranson algorithm, it was designed by Alvin Roth and NMS President Elliott Peranson and was key to Roth winning the Nobel Prize for economics in 2012. Find out more at http://www.carms.ca/ en/residency/match-algorithm/. 4 Inside D-ROL: Our new stakeholder engagement initiative CaRMS Online is at the heart of what we do at CaRMS. To us, it’s more than an online application—it is the primary way we interact with our users. We are committed to ensuring that everyone who accesses it enjoys the best possible user experience. What’s in a name? the system’s features and functionality directly respond to their needs. In the first phase of the project, we’re holding focus groups at each of Canada’s medical schools to solicit feedback and direction from faculty members who use our system. To encourage a productive dialogue, focus group participants are asked a series of questions about their use of CaRMS Online in five key areas: the landing As anyone familiar with our residency matches knows, the Match Algorithm aligns the preferences of applicants and programs based on their individual rank order lists (ROL). Because this consultation process is about aligning CaRMS’ internal product development roadmap with our users’ requested list of enhancements, we’ve chosen to call it the development rank order list project, or D-ROL. But in order to do that, we have to go straight to the source: our users. That’s why we’ve begun rolling out the development rank order list (D-ROL) project, a new stakeholder engagement initiative to assess the needs of CaRMS Online users. By engaging our clients to understand how they use CaRMS Online, we can get the information we need to make sure Five areas of review for Phase 1 Landing page: What information should be displayed? Filters: Users can sort through applications using standard or custom filters. How are these filters being used? View application: How should application data and documents be categorized? Is there a better way to facilitate scoring and commenting on applications? Print application: Are there any changes to the system that would reduce or eliminate the need to print applications? File review groups: Would custom groups of file reviewers be useful? Match Point / Winter 2014-2015 5 page, filters, the view application function, reducing the need to print, and file review groups. Our goal in all of this is to understand how our clients use CaRMS Online, and that’s something only they can tell us. So one of the most important questions we ask in these focus groups, and one we will continue to ask, is “Why?” We want to understand our clients’ internal processes in relation to CaRMS Online—what they do and why they do it—because that knowledge will help us determine the most effective way to display information and organize functionality. We will close out each focus group session by prioritizing the issues discussed with the participants. This step will help us ensure we are making the most effective enhancements with the resources we have. Future phases Once the faculty focus groups have concluded, we will analyze the findings and share them with the participating schools. We will then integrate a list of prioritized enhancements into our roadmap for the 2016 R-1 Main Residency Match cycle, with the first round to be rolled out in September 2015. This consultation process will also set the stage for what you can expect to see from CaRMS in future development cycles and additional user consultation. That’s why we’re also asking focus group participants to evaluate the D-ROL sessions they take part in. The comments we receive—both about CaRMS Online and about the D-ROL initiative itself—will help us to provide our users with the best possible service. If you have any questions about the D-ROL project, please contact Erin Whittingham at [email protected]. Zendesk, client services and you Throughout each match cycle, CaRMS strives to provide exemplary support to our clients. We have information and help tools available on our website, CaRMS.ca, and our team of six knowledgeable client service representatives assists users across the country with the application and matching process in both official languages. In recent years, demands on these resources have been steadily increasing as the number of medical students applying for postgraduate training programs in Canada continues to climb. Given these growing demands, we know it is important to ensure we are able to meet our clients’ and stakeholders’ information and support needs well into the future. This means planning strategically and making informed decisions about resource allocation. To this end, CaRMS recently invested in industry-leading software called Zendesk. Zendesk enables us to acquire in-depth knowledge of our user community through our email correspondence. Inquiries are sorted into topic-specific categories and our most active time periods are mapped. Through comprehensive statistical and trend analysis, Zendesk’s built-in tools can be used to generate reports that provide CaRMS with invaluable insight into what our clients are asking and when they’re asking it. This information will allow us to prepare in advance for critical contact times with proactive improvements to our client services. Zendesk also offers a variety of support tools CaRMS can use to enhance how it delivers client services, including an online knowledge base of frequently asked questions and answers, and a built-in survey tool. It can also be integrated with social media, increasing the number of channels we have to communicate with our users. CaRMS is currently looking to expand our use of Zendesk by integrating it with our existing telephone system. Beyond 2015, CaRMS will be able to gain additional insight into our users’ needs by comparing data and usage trends across multiple match cycles. Save the date 2015 International Medical Graduate (IMG) Symposium October 15, 2015 Toronto, Ontario Match Point / Winter 2014-2015 6 What’s new in the communications department? CaRMS’ renewed emphasis on robust and dynamic communications has resulted in exciting changes big and small. In the past year alone, we’ve enhanced our presence on social media, introduced a series of instructional videos, initiated wide-ranging consultations on our products and services and opened up more channels for feedback from our clients and partners. But our commitment to increased communication is ongoing and we’re excited to announce several new initiatives. within our community. If you have a subject you’d like us to address, please let us know. Residency Link Residency Link is a new product geared toward medical students and graduates. In this series, we provide tips and information to help make the R-1 Main Residency Match (R-1 match) year run as smoothly as possible for current and future applicants. Residency Link is about busting myths and highlighting important facts in a new and interest- between milestones and deadlines in the match timeline. We know the R-1 match can be nerve-wracking, but we hope that separating fact from fiction can dial back the anxiety. Topped with a creative cartoon, each issue provides valuable insight into an aspect of the match. Just let us know if there’s a topic you’d like to see covered. Social media for subspecialty matches CaRMS Blog In the fall we launched the CaRMS blog, which provides insight, opinion and analysis from CaRMS on our services, residency matches, and issues of interest to the medical education community. So far, we’ve touched on everything from match results and application tips to new products and our internal processes. A particularly popular recent post from CEO Sandra Banner focused on the controversy surrounding the term “CSA”, or Canadian studying abroad. On Facebook, match-specific posts are also identified by clear and colorful graphic banners. We hope our posts can both provide insight into what we do at CaRMS and act as a starting point for discussion Match Point / Winter 2014-2015 ing way. Our first two issues dispelled misconceptions about the interview process and clarified the difference Following the success of our social media activities for the R-1 match, we recently expanded our Twitter feed and Facebook page to include information and updates on the subspecialty matches. You may have already noticed the hashtags we’ve started using on both Twitter and Facebook posts—#R1, #MSM, #FMEM and #PSM. This will help you distinguish between the matches and access the information that matters to you. As communications initiatives at CaRMS continue to evolve, we value your questions, comments and feedback. Email us at LetUsKnow@carms. ca to tell us what you’d like to see from us in the future. 7 The people at CaRMS Erin Whittingham, Product Development Analyst application system for their Degree of Doctor of Medicine program. When I first started working at CaRMS, I was the Executive Assistant to the General Manager and COO. How long have you worked at CaRMS? I have worked at CaRMS for four years this April, including a one year sabbatical to travel the world! What is a typical day like for you at CaRMS? Erin Whittingham, Product Development Analyst Erin Whittingham is CaRMS’ first Product Development Analyst. In this exciting new role, Erin is responsible for consulting with CaRMS stakeholders to better understand their priorities and requirements in relation to using CaRMS Online. Erin helps assess the most appropriate methods to obtain and collect feedback from our stakeholders and is a true asset to the CaRMS team. What is your role at CaRMS? As Product Development Analyst at CaRMS, my role is to engage our stakeholders to better understand how they use CaRMS Online and how it can be optimized to improve their user experience. Currently, I am focusing on our platform for our postgraduate users, so I am conducting focus groups and drawing on the expertise of CaRMS staff with external perspectives to determine enhancements for the system. In the past I worked with the admissions office at Memorial University of Newfoundland to build an online Match Point / Winter 2014-2015 A typical day for me involves a lot of planning. We are in the first stages of engaging our stakeholders, so there is room for a lot of creativity in planning the focus groups. Coordinating with 17 groups of stakeholders requires a steady stream of communication and a lot of planning to make sure everyone has the information they need. Most days I also attend meetings with the product development and IT teams to go over system requirements. In your opinion, what is the best part about working for this organization? The best part about this organization is the people. With the organizational growth that has taken place over the last few years, roles have become more defined and our pool of subject matter experts has really grown. There are so many knowledgeable and dedicated people to work with. We are still under 50 people, so it has a small town atmosphere. I can meet with the CEO and a Client Service Representative all in the same day. The sense of community really allows for perspectives and information to be shared and that is so beneficial when doing my job. We also laugh a lot. It is not rare for desks to be decorated or tampered with and many friendships have been built that extend outside of the office. What do you think the biggest misconception is about CaRMS or the work you do? I think the biggest misconception about CaRMS is how much control we have. We work as a middle man between programs and applicants to ensure policies and rules are communicated and the process remains fair, but individual programs and the provinces are the ones who develop these policies and rules. In meetings I constantly hear staff saying, “That is not fair for the applicant,” or “This program needs to be informed if that is going to happen.” We truly want to make sure everyone has the information they need in order for the match to run efficiently, but we are often perceived as the rule makers and not as the messenger. In your opinion, what are the biggest challenges for the organization in the coming year? Time. We are constantly implementing enhancements and performing necessary IT maintenance and there never seems to be enough time to do everything. We are working hard at prioritizing the requirements to ensure the list is feasible. What do you do to unwind after a really long day in the office? After a long day in the office I can be found playing ball hockey, or soccer or chasing around my nieces and nephew. I also love watching travel documentaries – 180 degrees South and Maidentrip are two of my favourites right now. I love reading travel stories and attending some of the awesome events that happen in Ottawa every week. I also have a solid crew of friends that keep me laughing. Life is good. 8 Taking the pulse of Canadians studying abroad Over the last several years, the number of Canadians studying medicine abroad (CSAs) has been steadily growing. Consequently, there has been an increasing interest in learning more about this group of students, the schools at which they study and ways in which they could be reintegrated into the Canadian health care system. To make informed decisions, the medical education community needs to not only understand the barriers that impede students from returning home, but to also learn about their individual educational experiences abroad. Currently governments, policy makers and medical education faculty lack detailed information about this group of students, but CaRMS is doing its part to help. In 2010, in an effort to bridge the knowledge gap surrounding CSAs, CaRMS released a comprehensive report on Canadians studying abroad. The study estimated that there were approximately 3,500 Canadian students enrolled in medical schools abroad, most of whom shared a desire to return home to Canada to practice medicine. In Fall 2014, CaRMS launched a second CSA survey. Our 2014 report will allow for high level comparisons and reporting on a number of key areas, including: the demographics of CSAs by province, pre-medical education and Canadian post-secondary education, clerkships, funding, debt, postgraduate plans and Canadians not intending to return to Canada for postgraduate medical training. This comparative data will assist policy makers in better understanding the specific postgraduate training requirements of CSAs and the recruitment and retention factors that will encourage their return to Canada. It will also increase policy makers’ awareness of the barriers that discourage CSAs from returning to Canada. Look for results from the 2014 survey of Canadians studying abroad later in 2015. Going Green at CaRMS A look at the first iteration of the 2015 R-1 Main Residency Match 12,413 or 1,811 more documents than 2014 R-1 match were transferred electronically and uploaded by the Documents department. 19,270 reference letters were submitted electronically by reference providers via CaRMS Online. 100% of personal letters created by applicants were submitted electronically – In 2015, there were 53,871 of these documents created, a 10% increase over 2014. SEND 40,489 documents were uploaded directly to CaRMS Online by applicants or their undergraduate offices on their behalf. 13,975 paper-based documents were scanned by the Documents department for applicant use – a 25% reduction over the 2014 R-1 Match. The Canadian Resident Matching Service (CaRMS) is a national, not-for-profit, fee-for-service organization established in 1969 at the request of medical students seeking an independent entity to provide a fair and transparent application and matching service for entry into postgraduate medical training throughout Canada. Match Point / Winter 2014-2015 9 New document transfer function added to CaRMS Online In 2014, CaRMS partnered with the Medical Council of Canada (MCC) to develop a way to facilitate the direct transfer of applicants’ exam data from the MCC’s online portal, physiciansapply.ca, to the CaRMS Online application platform. Last September, we introduced a new feature that enables applicants to share their examination results in real-time, by simply indicating their desire to do so in both physiciansapply.ca and CaRMS Online. This new, streamlined data transfer function replaces the time-consuming manual process used previously. Over 2,300 applicants have used this new feature to assist them in completing their application for the 2015 R-1 Main Residency Match. The MCC and CaRMS are collaborating once again on a second phase of this project. Phase 2 will allow for the automatic transfer of exam result documentation, diplomas and medical school transcripts in real time. Phase 2 is scheduled to be rolled out for applicants in the 2016 matches (excluding the Pediatric Subspecialty Match). Automating this process will result in a significant time savings. We look forward to future collaboration with organizations like the MCC as part of our ongoing efforts to enhance CaRMS Online. Upcoming milestones 2015 R-1 Main Residency Match (R-1 match) FIRST ITERATION February 11, 2015 (14:00 ET) Program rank order list deadline. February 19, 2015 (15:00 ET) Applicant rank order list deadline. March 4, 2015 (12:00 ET) MATCH DAY. Match results are available at 12:00 (noon) ET. SECOND ITERATION February 11, 2015 (12:00 ET) NAC OSCE milestone and MCC examination milestone. February 12, 2015 (17:00 ET) Translation request milestone. March 19, 2015 (12:00 ET) Rank order list period begins. February 19 – March 6, 2015 CaRMS Online application closes. March 24, 2015 Request for registration deadline. March 6, 2015 (12:00 ET) Late request for registration for second iteration opens. March 26, 2015 (14:00 ET) Applicant participation deadline. March 10, 2015 Document milestone. March 11, 2015 Document assignment and program submission milestone. March 12, 2015 (12:00 ET) File review begins. March 26, 2015 (14:00 ET) Program rank order list deadline. April 2, 2015 (15:00 ET) Applicant rank order list deadline. April 14, 2015 (12:00 ET) MATCH DAY. Match results are available at 12:00 (noon) ET. 2016 Pediatric Subspecialty Match (PSM) February 25, 2015 (12:00 ET) Program selection opens. March 13, 2015 Program submission milestone. April 21, 2015 (12:00 ET) Rank order list period begins. March 4, 2015 (12:00 ET) MCC examination milestone. March 16, 2015 Document assignment milestone. May 14, 2015 (14:00 ET) Program rank order list deadline. March 12, 2015 Letter of reference milestone. March 17, 2015 (12:00 ET) File review begins. May 21, 2015 (15:00 ET) Applicant rank order list deadline. March 12, 2015 Document arrival milestone. March 24 – May 10, 2015 Interview period. Wednesday, June 3, 2015 (12:00 ET) MATCH DAY. Match results are available at 12:00 (noon) ET. For more detailed timelines, please visit our match timelines on at carms.ca/en/match-process/match-timelines/. Refer back to the online timelines regularly, as dates are subject to change. Match Point / Winter 2014-2015 10
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