ProBP 3400 tab
2 | OpenTopic | TOC
Contents
ProBP 3400 tab ...............................................................................................................................................3
Managed devices ............................................................................................................................................4
ProBP3400 error codes ...................................................................................................................................5
ProBP 3400 calibration and verification setup ...............................................................................................8
Calibrate and verify the device .....................................................................................................................10
Configure tab ................................................................................................................................................11
OpenTopic | ProBP 3400 tab | 3
ProBP 3400 tab
The ProBP 3400 tab is the single access point to all device information and actions that you may perform on a ProBP
3400 (except product license installations – see Install a license for details. It is divided into two main areas: a
general device information pane and a secondary tabbed pane.
General device information pane
The general device information pane shows device identification, location information, and communication addresses.
The area may also contain special controls for actions to perform on the device.
To align the ProBP 3400 date and time with the PC date and time, click Synchronize.
Device information tab
The device information tab displays the configuration of the device, including installed modules, installed firmware,
and hardware versions. The battery does not have a firmware version. The manufactured date is determined from the
serial number.
Directly under the configuration information, two panes display warranty and repair information for the device.
Click on a row to select it. Additional product specific information for the selected module displays in the detail pane
to the right. Refer to the specific device help file within the Welch Allyn Service Tool.
Upgrade tab
The Upgrade tab lists the device module’s current firmware version number, and identifies modules with firmware
available for upgrade.
Select a module, and then click Upgrade or select the main device, and then click Upgrade All to install available
firmware to your product. Follow onscreen instructions to complete the upgrade process.
While the firmware is upgrading, the Welch Allyn Service Tool application displays a progress indicator. During the
upgrade process the ProBP 3400 powers on and off. This is normal. You cannot perform other functions until the
upgrade is complete.
4 | OpenTopic | Managed devices
Managed devices
Welch Allyn Service Tool provides features that can help you manage and maintain your inventory of supported
Welch Allyn products. The Welch Allyn Service Tool install connects directly to Welch Allyn Customer Service.
This system automatically receives firmware updates and feature upgrades for your supported products.
Maintained device list
Managing your product inventory begins with establishing your offline device list. After you add a device to this list,
it is registered with the Welch Allyn Service Tool.
Select Administration > Maintained devices from the Welch Allyn Service Tool menu bar to edit your Maintained
device list. The dialog shows your current list of offline devices and a list of all devices currently online with the
Welch Allyn Service Tool. Select a device from the Connected devices pane and click Add to Maintained Devices.
You may remove a device from your Maintained device list by selecting it from the Maintained devices pane and
clicking Delete. Once you add a device to the Maintained device list, you may receive work orders for that device on
your work list.
Work list
The work list provides information about service actions – referred to as work orders - that are waiting for you to
perform on your Maintained devices.
Work orders may include periodic calibrations, upgrades, or license installations. To complete an open work order,
connect the device requiring service to Welch Allyn Service Tool and perform the required action as you normally
would.
The Welch Allyn Service Tool automatically downloads updates for Connected devices. Click Request Work
Orders to query for any updates available for your Maintained devices. Any available updates display in your work
list.
Install a license
When you purchase a licensed upgrade for Welch Allyn Service Tool or a supported product you receive an
authorization code from Welch Allyn Customer Service. This code enables you to activate the new feature(s) through
the Welch Allyn Service Tool Install License feature.
Select Administration > Install license from the Welch Allyn Service Tool menu bar to begin. Select Service tool
license or Medical device license, enter your authorization code, and click Activate.
If the selected device is online, your license activates immediately. If the selected device is not online, the license
activates for later installation to the device and a license installation action is available on your work list.
If there is any error in the activation process, confirm that you entered the correct authorization code, check your
internet connection, and try again. If you cannot clear the problem, contact Welch Allyn Technical Support for
assistance.
Device recovery
In an unlikely event, a supported device may fail and is unable to boot its operating firmware. Reasons for such a
failure may include device memory errors or an interrupted device upgrade, among other possible causes. If this
happens the device may display on your device list as a “Platform Bootloader” device.
Welch Allyn Service Tool includes a plug-in for the Platform Bootloader device. The plug-in allows a Welch Allyn
service technician to attempt device recovery by reinstalling the device firmware. Contact Welch Allyn Technical
Support for assistance if device recovery is needed.
OpenTopic | ProBP3400 error codes | 5
ProBP3400 error codes
The following tables list the error messages associated with the Welch Allyn ProBP 3400.
Error code
Related System
Additional details
000000001
Persistent storage error
EERPOM is corrupt or invalid
000000001
BP module failure
Mod F NIBP board failure
Error condition
Definition / Description
Required action
Low battery 5 minutes remaining.
The battery is extremely low. Initial Click the OK button to dismiss the
alarm condition occurs when 5
message.
minutes of battery power remain; this
Plug the device into the outlet to
is the second low battery alarm.
dismiss the message.
Low battery 30 minutes remaining.
The battery is extremely low. Initial Click the OK button to dismiss the
alarm condition occurs when 30
message.
minutes of battery power remain; this
Plug the device into the outlet to
is the first low battery alarm.
dismiss the message.
Powering down. Call for service.
This message could be caused by
various internal errors, power
manager, and battery faults.
The device will auto power off.
Battery is absent or faulty.
Battery is absent or faulty.
Plug the device into the outlet to
dismiss the message.
User cancelled NIBP reading.
Blood pressure reading cancelled by
user.
Retake measurement.
Inflation too quick; check NIBP cuff
and tubing connections.
The blood pressure cuff inflated too
quickly.
Check for kinked hose.
Cuff pressure limits exceeded.
Powering down.
Overpressure. Exceeded maximum
limit for this patient mode.
Limit patient movement.
NIBP air leak; check cuff and tubing
connections.
Major air leak.
Check connections (device will
power down).
Unable to determine NIBP; check
Excessive patient movement.
connections; limit patient movement.
Call Welch Allyn service.
NIBP not functional. Call for service.
Auto zero failure.
Unable to determine NIBP; check
inflation settings.
Could not reach target pressure.
Check for air leaks.
Incorrect NIBP cuff size. Check
patient type.
The patient is outside of the module's Retake measurement.
capability to measure NIBP.
Inflation too quick. Check NIBP cuff Inflation was too quick; check for a
and tubing connections.
kinked hose.
Take corrective action; retake
measurement.
Unable to determine NIBP. Check
inflation settings.
Retake measurement.
Reading couldn’t be obtained
because a high enough inflation
couldn’t be reached.
6 | OpenTopic | ProBP3400 error codes
Error condition
Definition / Description
Required action
Set date and time.
Either date or time not set at all or
data has not been set.
Set date and time.
Ambient temperature outside
Device outside operating temperature An alarm will sound, but you may
operating range. Retry measurement. range.
continue to take measurements.
Maximum number of patient records
saved. Oldest record overwritten.
The maximum number of test records An alarm will sound and
are stored in memory and save is
automatically overwrite oldest record
attempted.
with new record. You can prevent
alarm from activating for subsequent
saves by deleting them patient
records from the Review tab.
Data did not transfer.
Data transfer unsuccessful with save. Try to transfer data again.
Unable to save.
Unable to save data/readings to
device.
Try to save data again.
Low battery plug into outlet.
The monitor’s battery voltage is too
low to support printing.
Connect the AC power adapter to
recharge the battery.
Unable to load configuration.
Unable to load non-critical
configuration item(s) from NAND
Flash.
Device will use engineering and
factory defaults.
Bluetooth connection was lost.
The Bluetooth radio no longer has a
connection with the target device.
Exit the target application.
Powerdown and restart the ProBP
3400. Relaunch the target
application.
Ensure that the ProBP 3400 is within
15 feet of the target device.
Refer to operating system or
computer hardware manuals of the
target device for further
troubleshooting.
Bluetooth radio not functional. Call
for service.
Functional error. Call for service.
Device should not be used and sent
for repair.
Unable to load critical configuration
item(s) from NAND Flash.
USB communication failure. Call for This message could be caused
service.
because an internal or external device
connected but failed enumeration or
an overcurrent condition on internal
or external port could have occurred.
User cancelled NIBP reading.
Device should not be used and sent
for repair.
Disable the missing functionality
with warning to user. Recovery from
error may be possible with power
cycle.
Blood pressure reading was cancelled Click the OK button to dismiss the
by the user.
message.
Retake NIBP.
Excessive patient movement.
NIBP reading is available, yet not
Click the OK button to dismiss the
precise due to movement, noise.
message.
Dubious reading will be accompanied
Retake NIBP.
by splat (*).
OpenTopic | ProBP3400 error codes | 7
Error condition
Definition / Description
Required action
Device is operating in battery mode.
AC power cord has been
disconnected.
Click the OK button to dismiss the
message.
Plug the device into the outlet to
dismiss the message.
Powering down.
Device is performing normal
shutdown activities.
System error; disconnect patient
cables, power down, and restart.
System failure: fault is detected that
could adversely affect the product.
Data did not transfer.
Data transfer unsuccessful with send. Click the OK button to dismiss the
message.
Data transfer successful.
Successful data transfer with
automatic or manual save
User must turn the VSM off using the
On/Off button.
Click the OK button to dismiss the
message.
8 | OpenTopic | ProBP 3400 calibration and verification setup
ProBP 3400 calibration and verification setup
Test equipment part numbers
The equipment detailed in the table below are used for ProBP 3400 calibration and verification. Contact Welch Allyn
Customer Service to purchase or locate specific parts.
Part number
Description
Quantity
BP Y-tube, no fittings, 1/8 tube
1
4500-925
USB 2.0/5-pin Mini-B cable, gold, 6 feet
1
715701
Service test box
1
200-21000IN
Pressure meter, Netech
1
401028
BP test volume repair fixture
1
OTS item
BP T-tube, no fittings, 1/8 tube
1
97S775
Bulb, large, with air release valve
1
Dual lumina cuff end connector
1
Single lumina cuff end connector
1
1/8 tube
1
Setup
OpenTopic | ProBP 3400 calibration and verification setup | 9
1. Connect a USB cable to the service test box; connect the opposite end to a PC.
2. Connect a mini B USB cable to the ProBP 3400 and the opposite end to the service test box.
3. Connect the blood pressure hose to the NIBP module and the test volume.
•
•
•
•
Connect a piece of tubing to the squeeze bulb with bleeding screw; connect the opposite end to the square
fitting connector.
Connect another piece of tubing to the square fitting connector; connect the opposite end to the calibrated
pressure meter.
Connect another piece of tubing to the square fitting connector; connect the opposite end to the test volume.
Connect the last piece of tubing to the square fitting connector; connect the opposite end to the "Y" fitting on
the two-tube blood pressure connector.
10 | OpenTopic | Calibrate and verify the device
Calibrate and verify the device
1. Click within the device row, then click Perform All to activate the test sequence for the module.
2. Enter information about any replacement parts used during service of the product. After entering the part
information, click Begin to start the tests.
3. Follow the onscreen prompts in the right side pane of the test window to progress through the test sequence.
The left pane shows the order of the required tests and tracks the test sequence progress. As the Welch Allyn
Service Tool application completes each test, the pass/fail indicator changes to green for pass or red for fail, and
the application proceeds to the next test.
4. To terminate the active test sequence at any time, click Abort. To terminate all tests, click Abort All.
After the Welch Allyn Service Tool application completes all the tests, it displays the pass/fail test results. After
you have finished reviewing the test results, click Close.
On the Device information tab, the Welch Allyn Service Tool updates to the last successful date that calibration
was performed. The only way to change the last calibrate date of service is to perform all tests and all tests pass.
Any test failure will not change the calibration date. To see the updated calibration date, close the device tab and
reopen.
OpenTopic | Configure tab | 11
Configure tab
The configure tab enables all users the option to change the location ID and the asset tag number.
Additionally, users may configure the ProBP 3400 to:
•
•
•
•
•
Enable or disable the device to emulate Spot Vitals Signs LXi.
Set the time limit before entering standby mode due to inactivity.
Set the time limit before powering off due to inactivity.
Enable or disable serial emulation (Bluetooth default setting).
Set the Bluetooth radio time limit for searching for paired partner and active.
Changing the current device configuration requires a Welch Allyn Gold license and a Biomed log in. You must
update the device serial number when you replace the main board within the device.
To update the device serial number:
1. Select the device tab, the configure tab, the Serial number tab, and click Change.
2. Enter the serial number from main circuit board as the Host Controller serial number. The serial number of the
main board is located on the board. The device serial number is located on the bottom of the device and you must
program the main board with this serial number.