MERU TECHNICAL TRAINING INSTITUTE SERVICE DELIVERY CHARTER. P.O. BOX, 111-60200, Meru, Kenya Tel: 020, 064-32837 E-mail: [email protected], [email protected] Website: www.merutechnical.ac.ke Vision: To be an International center of excellence in Technical Industrial vocational and Entrepreneurship Training (TIVET) Mission: To provide TIVET for producing human resources with quality skills to meet and exceed requirements for a globally competitive commerce and Industry. CORE VALUES 1. Quality service 5. Teamwork 2. Creativity and innovation 6. Honesty 3. Integrity 7. Professionalism 4. Excellence 8. Transparency and accountability No. Service rendered 1 General enquiries 2 Answering telephone calls Calls picked at the third ring. 3 Written correspondence Student admission Prompt feedback, Registration of students Quick processing, 4 5 Customer Expectations from MTTI Timely feedback, Prompt feedback, MTTI Expectations from customer -Co-operation, -Relevant and accurate information, -Provide up to date addresses, -Politeness, -Relevant and accurate information, -Relevant and accurate information, -Relevant and accurate information, -Genuine bank deposit slips, -Offer letter, -Copy of National ID, -Two passport size Time Frame On the spot 20 seconds, 7 working days 2 months, -Week of term commencement, photos, 6 Lectures -Timely syllabus coverage, -Adherence to time tables, -Adequate and relevant teaching facilities, -Adherence to the opening and closing time, -Adherence to approved time table, -As per approved time, table 7 Library service -Observe MTTI library rules and regulations, Accommodation Good housing 9 Catering -Quality meals, -Hygienic conditions, -Payment for housing, -Observation of hostel rules and regulations, Payment for meals -9:00 am to 9 pm weekdays, -Half day on Saturdays, Continuous, 8 10 Disciplinary cases Fairness in the process, 11 Examinations 12 Examination results -Administer exams as per approved time table, -Release of approved time table in time, Credible evaluation process 14 Counseling and VCT services Transport Confidentiality 17 18 Security Tender prequalification Safe environment Fair evaluation and award 19 Payment to suppliers 20 Resolving Public Complaints -Timely payments, -Payments as per LPO or terms of contract, Prompt complaint resolution. 16 Availability of vehicles -Relevant and accurate information, -Honesty, -Observation of exam rules and regulations, -Fee clearance, -Collect results on time -Willingness to seek services, -Placement of request in time, Volunteer information -Collect and fill tender documents, -Meet bidding expenses, -Timely deliveries, -Quality products and services, - Provide accurate and sincere information on the Complaint. MERU TECHNICAL TRAINING INSTITUTE TECHNOLOGY FOR PROGRESS. PROGRESS. Foods ready during meal times, To be done in two weeks -As per college calendar, - Two and half weeks after end of term exams, On the spot Three days advance notice, Continuous As per tender procedures, Approved payments in 30 days, A maximum of 14 working days.
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