All India Management Association Presents Workshop on INTERPERSONAL COMMUNICATION SKILLS GIVE YOUR CAREER A KICK START WITH INTER PERSONAL COMMUNICATION SKILLS 27 March 2015, AIMA INTRODUCTION One of the significant challenges we face on a day-to-day basis is working with others, often from different cultures and with different personalities. The skill of inter personal communication is what makes one an edge to one’s professional expertise. Interpersonal communication is truly an art, but is based on certain scientific principles as well. The science of clear communication, active listening, persuasion and collaboration is easy to teach as concepts and constructs but hard to learn without active practise. Effective communication is situational. The "right" thing to say or do in one situation may backfire in another. What works with one person doesn't work with another as people are different-with different personalities and socio-cultural backgrounds. For inter personal effectiveness you need to master both the science and the art of interpersonal communication, applying the principles of emotional intelligence situationally . WORKSHOP CONTENTS         Communication process-both content and psychological The Constructs behind Productive and Unproductive; Recallable, Impactful and Tactful communication The etiquettes behind Verbal and Nonverbal communication Listening and Questioning Skills Emotional Intelligence-Social Awareness and Self-Management Interpersonal Effectiveness with the help of Johari Window and transactional Analysis The art of Networking and Influencing Conflict Resolution Skills WORKSHOP LEARNING    Recognize the Importance of Attitude while communicating Become conscious of body language and be aware of the impact and outcome of every communication: both verbal and non-verbal. Increase Credibility through Your Words and Actions and thereby become more assertive  Recognize how you come across to others; speak honestly and confidently   Give and receive criticism constructively Master your emotions and develop proactive responsiveness with a better understanding of the psychological processes involved in inter personal communication   Cultivate ‘Personal Power’ of Inter-ACTion by building rapport and strengthening your Relationships for inter personal effectiveness Become better equipped at negotiating and conflict management  Gain dexterity and grace in dealing with new or trying situations WORKSHOP FACILITATOR Dr Brinda Balakrishnan is a Corporate Trainer and OD consultant with over 16 years’ experience of training both in the private and public sector. Having voluntarily retired after 17 years of service in SAIL, she has been actively engaged in helping organizations in people skill enhancement and creating HR systems for high performance teams and talent management. Training workshops and facilitation done by her are based the expertise gained in using the competency framework in her empirical research. She has worked with international development organizations and is empanelled as a trainer for some developmental projects in India. METHODOLOGY Each participant would start with a self-assessment prior to the workshop that identifies her/his communication style. Through the various activities, games and role plays during the workshop, the participants get to know themselves, how they act (or react) in various situations, and the areas where they are effective or ineffective as communicators. The gaps or the skill enhancement areas are addressed by relating these with the scientifically researched concepts of interpersonal communication. The art of inter personal communication is developed by coaching them to become more effective as communication artists. The interpersonal communication workshop would be fun, entertaining, practical, challenging and highly effective in bringing about a change in behaviour. A lot of personal stories would be shared and used as illustrations of the principles of interpersonal effectiveness. The practical use of the Johari Window and Transactional Analysis would be key take away from this workshop. FOR WHOM Professionals at all levels who want to build confidence, credibility, and interpersonal communication skills to create powerful and productive relationships. PARTICIPATION FEES Participation size Fee (per participant) Total Inclusive of Tax (INR) Single participation 7500 8427 2 to 4 participations 6375 7163 5 or more participations 5625 6320 FOR FURTHER CONTACT, PLEASE CONTACT Nidhi Sharma Manager Centre For Skill Development & Training Ail India Management Association 14, Management House Lodhi Road New Delhi Tel: 9810536427 Email: [email protected] Web: www.aima.in