Life Stabilized® Position Title: Technical Support Specialist Posting Date: 05/29/15 Location: San Diego, CA Requisition Number: 20150527 Description: Full time, exempt Dept: Sales Report to: VP of Commercial Development Biomatrica is a dynamic biotechnology company focused on preserving biological materials. We provide room temperature stabilization solutions for biological samples and assays. Position Objective: As the Technical Support Specialist you will provide technical support (via phone and/or email) on our reagents, devices and collection products to customers, subsidiaries and distributors, field personnel, and others. You will assist customers to effectively navigate through product lines to determine which products best represent their needs. The ability to capture the root of an issue and work to provide or generate support information to resolve of the issue will be a key component of your success in this role. These activities will not be restricted to current customers and often the information will be used to build confidence in the market and secure new clients. The individual will maintain a technical service database with reference files and actively participate in the maintenance of our quality system. You will represent Biomatrica at trade shows and conferences. This role is also responsible for bringing fresh ideas, establishing strong customer connections and increasing lifetime customer value. Essential Job Functions:  Team player with excellent interpersonal skills  Enjoy working directly with customers  High level of technical and experimental skills  Highly motivated and enjoys a challenging and dynamic work environment  Strong technical background in molecular biology, genomics or protein biochemistry is required  Ability to process data into collateral documents such as technical / application notes.  Ability to perform statistical data analysis  Fast and self-motivated learner  Good communication skills and ability conduct internal and external presentations  Positive team building and supportive personality Qualifications:  Degree in biology or biochemistry, or a minimum of two years’ experience in an assay development or diagnostic / product-related field.  Possession of excellent computer skills (Required)  Experience with Salesforce or other CRM Life Stabilized®   Previous laboratory experience required Must be able to communicate effectively with a wide variety of people and have strong interpersonal skills. Accountabilities and Performance Measures:  Achieves assigned metrics for Technical Support Specialist.  Meets customer timelines for training and support.  Maintains high partner satisfaction ratings that meet company standards. Experience Requirements:  Excellent communication skills (verbal and written)  Must possess strong listening and comprehension skills.  Ability to effectively communicate with all personality types.  Experienced in biological sample processing for nucleic acid and protein-based assays.  Sound understanding of qPCR and immunoassay-based products and adequate laboratory skills to perform assays in accordance with the manufacturer’s instructions for use, or to suggest alternative methods.  Must be capable of multitasking and be an effective time manager.  Polished professional with strong interpersonal, presentation, grammatical, spelling, proofreading, telephone etiquette, and social skills.  Professional appearance and demeanor.  Basic knowledge of all Microsoft Office products (Excel, Outlook, PowerPoint, and Word) and proficiency in using desktop publishing software and database programs, as well as proficient internet research skills.  Ability to use diplomacy and handle sensitive and confidential matters discreetly, exhibiting honesty, integrity, discretion, and sound judgment at all times.  Good organizational, problem-solving, and analytical skills; able to manage priorities, projects, and workflow.  Attention to detail, with a commitment to excellence and high standards.  Knowledge of general office concepts, practices, and procedures.  Ability to deal effectively with a diversity of individuals at all organizational levels.  Ability to work on projects with general direction and minimal guidance, managing multiple priorities through to completion in a timely manner.  Versatility, creativity, flexibility, and latitude with a willingness to work within constantly changing priorities with enthusiasm.  Proactive, motivated, and focused team-player attitude, self-sufficient, and prepared to go “above and beyond” on a regular basis.  Creative, innovative individual who works well in a fast-paced environment. We reward our employees with a competitive compensation plan and benefits package that includes: medical, dental, and paid time off/ holidays. Please send your resume and cover letter with salary history to [email protected]. (Please send attachments in MS Word format only with “your name-resume” and “your name-cover letter” as the document name). No relocation reimbursement is offered for this position. For immediate consideration, please note “Technical Support Specialist” in the subject line of your email.