i-NEWS Zimbabwe
March 2015
IMPORTANT NOTICE
From 1 March 2015, Intercape will no longer provide food packs /
vouchers or cabin attendants as part of its services.
This change is required to ensure the sustainability of our operations
in the current economic climate, without compromising on safety,
dependability, and affordability, the three basic pillars of our mission.
WELCOME
Welcome to the latest edition of i-News Zimbabwe.
We have some exiting announcements regarding
our Zimbabwe services, as well as important
information and tips for all travellers. We trust that
you will find this information helpful.
We want to thank you for your loyal support. We
appreciate your business, and we look forward
to serving you. We hope you have a very pleasant
journey with us.
_________________
Johann Ferreira, Chief Executive Officer
ZIMBABWE UPDATE
As a result of your loyal support, Intercape has
been able to consistently grow its presence in
Zimbabwe. We now offer multiple services per
day between Harare - Johannesburg, Bulawayo
- Johanneburg, and a direct service between
Harare and Cape Town. We are also in the process of setting up local services between Harare
and Bulwayo, Victoria Falls, and Mutare. Stay
tuned for announcements and advertisements
with more information on these services.
bays for coach loading and off-loading. We are
very proud of these new offices, and we hope to
see you there soon.
ADDITIONAL
SERVICE
With all these developments, our current ticketing
offices in Harare and Bulawayo have become inadequate. Hence we started a project to upgrade
these facilities. In Harare we are still at Roadport,
very close to our old location, and in Bulawayo our
address is unchanged. Both new ticketing offices
offer more space for waiting passengers, air conditioning, clean restrooms, and dedicated parking
JHB - HARARE
NEW DIRECT SERVICE
COMMERCIAL GOODS WELCOME
BETWEEN HARARE & CAPE TOWN
DEPARTING CAPE TOWN & HARARE
SUNDAYS & WEDNESDAY @ 10AM
COMMERCIAL GOODS WELCOME
We thank you, our valued passengers, for your understanding and
continued loyal support.
PASSENGER SAFETY
Intercape is constantly striving to improve
the service and operations associated with
excess luggage and commercial goods. Our
objective is to provide an efficient, consistent, and organized service where everyone is
treated fairly and equally. Please note the
following important arrangements:
General Rules for Luggage and Goods
• No luggage or goods will be transported without
the passenger travelling on the same bus.
Passengers are not allowed to send their luggage
or goods with staff members or other passengers.
• All luggage and goods will be weighed and
tagged, including hand luggage and personal
effects at the boarding gate.
• A free luggage allowance of 30kg per passenger
per trip will apply at the boarding gate, not at the
warehouse. The allowance is meant for personal
effects like suitcases, and hand luggage.
• Please note that each ticket holder will be
limited to book in luggage up to a maximum of
1000 kg’s, this is to ensure that we allow room
to accommodate all passengers traveling with
their goods.
• As an incentive to all our values passengers,
Intercape has developed a discount system
when booking in you commercial luggage a day
before departure. For every 10 kg’s you bring in,
we will give you 1kg free, up to a maximum of
30 kg’s free.
Prohibited Goods
MORNING DEPARTURE
• Luggage and goods will be charged either per
kilogram, or based on its measurements.
START 1 MARCH
• Only hand luggage and personal effects are
allowed at the boarding gate. This includes cabin
luggage, and suitcases. All other goods must be
processed the DAY BEFORE DEPARTURE at
the Intercape warehouse at Park Station.
Intercape is a luxury coach company, offering
passengers the additional service of transporting
their luggage and commercial goods. Intercape
will not transport excessively large, heavy, or
unwieldy items that could possibly damage
the trailers in which these goods must be transported.
• Intercape’s luggage rate at the boarding gate is
higher than the rate at the warehouse, to serve
as an incentive to passengers to bring their luggage
a day in advance to the warehouse.
Intercape will also not transport any form of illicit
goods, such as drugs, weapons, and the like. A
complete list of prohibited items is available at
the Intercape warehouse.
INTRODUCING OUR G7 SLEEPLINER
PLEASE REPORT SMUGGLING,
CORRUPTION AND OTHER CRIMES
We are excited to announce the introduction
of our latest G7 Sleepliner coach on the route
between Bulawayo and Johannesburg, from
March 2015.
Intercape is a company built on Christian
principles. We subscribe to the highest
standards of ethical behaviour.
Intercape’s Sleepliner service offers passengers
premium class luxury at affordable prices. Your
trip in our unique G7 Sleepliner coaches will be
so comfortable, you will sleep your way to your
destination, arriving fresh and functional after
your journey.
We do not condone any form of crime,
corruption, smuggling, human trafficking or
other crimes conducted by any passenger or
staff members making use of our services.
Our Sleepliner fleet consists of top of the range,
imported coaches providing comfort, performance,
safety and reliability beyond compare. Sleepliner
boasts unique new sleeper seats that nobody
else in the country can offer you. We would like
everyone to be able to experience the complete
comfort of our unique Sleepliner coaches and
our very competitive pricing structure that
makes this possible.
SLEEPLINER FEATURES
• Seats recline 150 degrees
• Seats have padded memory foam
• Extra leg room with leg rest
• Reserved Seating
• Air conditioning
• On-board toilet
• Secure luggage storage
• Trained professional drivers
• Safe travel environment & unbeatable safety record
• Easy 24-hour reservation facility
• Audio and visual entertainment
• Seats fitted with seat belts
Please report any suspicious activity or
evidence of crimes, in one of the following ways:
• Call us at +27 (0)21 380 4400
• SMS the word “TIP” following by your message
to +27 (0)83 320 8655
• Send an email to [email protected]
As an additional anti-corruption measure, we
are identifying one passenger per trip to help
us monitor trip expenses incurred by the Intercape
staff. This passenger must observe and keep
track of the various amounts paid by the Intercape
staff on the route, and in return for assisting us,
they receive a full refund of their ticket price.
In addition to such crimes, we do not accept
or pay bribes, we don’t carry illicit goods, we
insist that all passengers have valid tickets, and
all luggage and goods must be weighed and
tagged.
IMPORTANT POINTS TO REMEMBER
• Only cabin luggage, personal effects and suitcases will be allowed at the boarding gate.
All other goods must be checked in at the Intercape warehouse a DAY BEFORE DEPARTURE.
• You have a 30kg free luggage allowance, which is only available at the boarding gate.
• On the day of departure, please arrive at least 1 HOUR BEFORE the scheduled departure
time at the boarding gate.
• Please ensure that all your TRAVEL DOCUMENTATION (example passports) are in
order for the trip. Intercape cannot accept responsibility for incorrect travel documents.
PUNCTUALITY
We believe the best and most
reliable service is the one
keeping strictly to its advertised
schedules. That is why Intercape
strives to be 100% on time, unlike
some of our competitors.
The starting point for punctuality is to depart on
time. Hence we require our passengers to adhere
to the following:
• Keep control of all your personal effects and on-board luggage during the entire journey.
• If you have commercial goods or excess
luggage, you must check it in on the DAY BEFORE
departure, at the Intercape warehouse facility.
• On the day of departure, please arrive at the
check-in gate at least 1 hour before the scheduled
departure time.
Failure to adhere to its timetables has the effect
of fines being issued against Intercape by various
authorities. Please help us stay on time.
• Remember to review our TERMS and CONDITIONS, attached to your ticket.
CONTACT US
FOR ANY ENQUIRIES OR COMPLAINTS PLEASE CALL:
+27 21 380 4400
www.intercape.co.za | [email protected]
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