Product Documentation
SAP Cloud for Customer February 2015
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What's New for Administrators in SAP Cloud for Customer
Table Of Contents
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What's New for Administrators in SAP Cloud for Customer . . . . . . . . . . . . . . . . . .
SAP Cloud for Customer February 2015
Table Of Contents
P U B L I C • © 2015 SAP SE or an SAP affiliate company. All rights reserved.
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1 What's New for Administrators in SAP Cloud
for Customer
This document provides information about what’s new and what's changed for administrators of SAP Cloud for
Customer.
For more information on the new and changed features for business users in this release, see What's New in SAP
Cloud for Customer.
New and Changed Features
General Features
What's New
●
(Beta) Administration work center
New administration work center provides easy access to administration functions grouped by functional role.
This work center is only delivered in the Microsoft Silverlight® client.
This feature is available as a beta version for test use only. It has not been released for productive
use. If you activate this feature, you understand and agree to the following conditions:
●
Feature is not covered by SAP support agreements or warranty obligations
●
Any data loss or damage that may result from use of this feature is not the responsibility of
SAP or its representatives
●
You will not use this feature to process any personal data of end users
●
SAP may change or remove this function at any time, and it may never appear in the
generally available version of the Service
Documentation for administrators was restructured to mirror the functional-role groups in this new
administration work center. For more information, see Which Guide Should I Use?
●
Activity migration
You can migrate multiple activities into your solution at the same time.
●
Custom Object Builder
You can now create and define custom business objects as per your requirements in the Administrator work
center, under Custom Object Builder. This automatically creates a customer-specific solution in the SAP Cloud
Applications Studio called KeyUserSolution through which you can add scripting files to the business object.
For more information, see Custom Object Builder Quick Guide.
●
Personalization Enhancements
You can now personalize your master layout with the following newly available adaptation changes:
1.
You can add new tabs.
2.
You can add new sections within a tab.
Additionally, you can also:
●
Add fields to the section by dragging and dropping them
●
4
Change the position of the sections by dragging and dropping them
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●
Change the column span and row span of the sections
●
Make these sections either invisible or visible
●
Mass Deactivate Passwords
You can now deactivate passwords for multiple business users at one time in the Business Users view under
the Administrator work center.
For more information, see Business Users Quick Guide.
●
Assign Security Policy
You can now assign security policies to either a single or multiple business users at one time. You can do this
in the Business Users view under the Administrator work center.
For more information, see Business Users Quick Guide.
●
Update Access Rights
You can now either update access rights for business users or simulate user updates for a single or multiple
business users. You can do this in the Business Users view under the Administrator work center.
For more information, see Business Users Quick Guide.
●
Extension Fields for ODATA Services
You can now create new extension fields for ODATA Services through the Further Usage option.
For more information, see Administrator Adaptation Quick Guide (HTML5).
What's Changed
●
HTML5 Support
We recommend using Microsoft Internet Explorer® 10 or higher. For more information about system
requirements, see SAP Cloud for Customer System and Software Requirements.
●
Single sign-on (SSO) in SAP Cloud for Customer Add-In for IBM Lotus Notes®
The SAP Cloud for Customer Add-In for IBM Lotus Notes® supports single sign-on (SSO). For information
about setting up SSO, see Getting Started for SAP Cloud for Sales and Marketing Administrators.
●
Visits
○
Tours are obsolete for new implementations
The tours feature of visits is obsolete for new implementations, and has been replaced with routes.
If you have used tours in the past, we recommend that you use routes for visit planning in the
future.
To do so, adjust your business roles that include the Visits work center by removing the tours
view (COD_VISIT_TOUR_WCVIEW) and activating the routes view (ROUTE_WCVIEW).
○
●
Ensure completion of mandatory tasks and surveys
You can set up your solution so that all mandatory tasks and surveys must be completed by sales or
service representatives before they can set the visit to completed. For more information, see Enabling
Features in Scoping for SAP Cloud for Sales.
Surveys
When you design and monitor surveys, the following options are available:
○
For the matrix view, you can now use multiple choice (both single-select and multi-select).
○
You can define the way you want the answers to appear to users by using the options in the Show Answers
As field.
○
In addition to the high-level survey results available on the Results tab, you can download survey results
that include more detail. For more information, see Configuring Visits.
●
Party determination by sales data
Parties can now also be determined by specific sales data, such as Sales Organization, Distribution Channel,
and Division, assignments in the account’s Account Team
●
Employee migration after go-live
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You can now migrate employees also after the go-live of your implementation project.
●
New relationship option Only One Relationship
You can now define for relationships that they should appear only once. for this you can select the Only One
Relationship checkbox in the relationship maintenance.
●
Service Requests renamed to Tickets in data sources and report fields
In data sources used for reporting and report field names, the term Service Request has been replaced with
Tickets.
●
Data privacy enhanced
The personal data disclosure and removal for contracts is now enhanced.
And also the data disclosure user interface for accounts and contacts are now optimized so that you can have
a deeper look to the contact’s or account’s business data before you disclose the data.
You can find the corresponding views in the Data Privacy Management work center in the Microsoft
Silverlight® client only.
●
Adding or Changing a Product Image
You can now make changes to a product, like adding or changing the image or adding attachments, only in
the Product Administration view under the Products work center. The system does not allow you to make any
changes in the Products view.
For more information, see Creating or Editing Products and Product Lists.
●
Workflow rules enhanced for accounts and individual customers
○
Individual Customers are now added to the workflow rules to create automated tasks, e-mails,
notifications, actions, and field updates.
○
Rule type Action is now available for accounts and individual customers.
○
Conditions are enhanced by the fields Sales Organization, Sales Group and Sales Territory and Sales
Office. Conditions can also be defined using extensible fields.
○
New actions defined for rule type Action for accounts and individual customers. These include Derive
Territory, Activate, and Block, Flag as Obsolete, Revoke Obsolescence and Unblock.
○
Responsibility determination extended for E-Mail and Actions.
For more information, see Configuring Workflow.
●
Migration of visiting hours
When you upload account data, you can include visiting hours. Just enter visiting hours for accounts on the
Contact Hours tab of the migration template.
To upload visiting hours to existing accounts, we recommend using the migration mode that modifies
existing accounts. This upload method overwrites any existing visiting hours for these accounts.
●
Technical documentation in English only
As of 2015, all technical documentation to set up, configure, integrate, secure, and operate your solution is
published in English only. To ensure that you are reading the latest technical content, download it from SAP
Service Marketplace .
Sales Features
What's New
●
Sales Orders
A new work center is now available for sales orders. Activate Sales Orders in scoping under
Sales
New
Business . Integration with SAP ERP is supported for sales orders. When you activate sales orders in scoping,
external pricing gets enabled that allows you to simulate sales order and retrieves price component details
from SAP ERP system (if integration with SAP ERP is enabled).
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SAP Cloud for Customer February 2015
What's New for Administrators in SAP Cloud for Customer
You can also transfer the sales order to SAP ERP system. The transfer replicates the sales order in SAP ERP
and fetches header statuses and scheduled delivery information for sales orders in the cloud solution.
●
Deal Registration
You can scope your system to activate deal registration, allowing channel partners to submit prospective
deals for review by brand owners in your organization. Each prospective deal that is submitted in your solution
corresponds to a pre-qualified lead that is unique to channel partners, and that brand owners can convert
into an opportunity, if desired. For more information, see Activating Deal Registration.
●
Document Flow tab
Provided that you or your users personalize your solution to make it visible, the Document Flow tab is available
for leads, opportunities, sales quotes, and tickets. This tab provides a graphical overview of the associated
documents that precede and follow the business object at hand. For example, if you examine an opportunity
within this tab, you can see a lead from which it originated, or a sales quote that followed it.
This tab is supported in the Web browser, but only in the HTML5 client. This tab currently is not
supported in the Microsoft Silverlight® client, nor in the SAP Cloud for Customer for iPad® app.
No scoping is required to use this tab in the associated objects.
We recommend that you use Chrome to access this tab.
●
Opportunities
○
Provided that you or your users personalize opportunities to make them visible, you can add the
Timeline tab, or the Timeline section within the Overview tab, or both. These screens provide a graphical
overview of activities that are associated with the opportunity. On both screens, the timeline begins
approximately one month before the start date of the opportunity, and ends approximately one month
after the end date.
The Timeline tab provides more detailed information than the Timeline section within the
Overview tab, especially since users can scroll within the tab to pinpoint an exact moment in the
timeline.
These screens are supported in the Web browser, but only in the HTML5 client. Neither screen is
currently supported in the Microsoft Silverlight® client, or in the SAP Cloud for Customer for
iPad® app.
○
Provided that you or your users personalize your solution to make them visible, the Revenue Start
Date and Revenue End Date fields are now available on the opportunity header. If entries exist in these
fields and if the opportunity contains items, then the solution will assign those dates to such items as
well.
○
Within opportunities, you or your users can personalize the Competitors tab to make the Competitor
Products section visible. For every competitor on the opportunity, you can then add competitor products
relevant for the opportunity.
In conjunction with this functionality, the new data source CODOPPCOMPPH (Opportunity Competitor
Product Header) is delivered. For more information, see Data Sources for SAP Cloud for Sales.
●
Leads and Opportunities
○
Within the Leads and Opportunities fine-tuning activities, as you maintain sources for either object type,
you can choose the Restore Defaults option, if desired.
○
Provided that you or your users personalize leads or opportunities to make it visible, you can add the
Notes section within the Overview tab. Any text that is entered in this section is automatically
synchronized with the Notes field that is visible in the lead and opportunity header. Moreover, you can
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use placeholders, within the workflow rules you define, to include the text of these notes in e-mail
notifications. For more information, see Configuring Workflow.
○
The Mass Data Maintenance work center has been enhanced for leads and opportunities alike.
○
When you choose the link to export leads or import leads, you can specify entries in the All Involved
Parties and Contacts columns of the data migration tool.
○
○
When you choose the link to export opportunities or import opportunities, you can specify entries
in the Contacts, Involved Parties, Competitors and Other Involved Parties columns of the data
migration tool.
The following new data sources support analytics for surveys in conjunction with leads and opportunities,
respectively:
Data Source ID
Data Source Name
Description
CODMKLEASVY
Lead and Surveys
Contains all surveys of leads. It allows you to analyze surveys of
leads by data such as category or status.
CODMKLEASVYAWJ Lead Survey
Answers
CODOPPSVY
Opportunity and
Surveys
CODOPPTHSVYAWJ Opportunity Survey
Answers
●
Contains all answers given within lead surveys. It allows you to
analyze these answers by data such as survey category, question
category, answer category, product, start date, account, primary
contact, employee responsible for lead.
Contains all surveys of an opportunity. It allows you to analyze
surveys of opportunities by data such as category or status.
Contains all answers given within opportunity surveys. It allows you
to analyze these questions by data such as survey category,
question category, answer category, product, start date, account,
primary contact, employee responsible for opportunity.
Workflow
You can define workflow rules to derive territories automatically — for example, at the time of their creation
— in accordance with certain conditions. You can also define workflow rules, if desired, to notify sales team
members that they have been added to an opportunity. For more information, see Configuring Workflow.
What's Changed
●
Product Lists enhanced
○
You can now create product lists that are valid for all accounts and prospects.
○
You can now determine products lists now also by target groups, sales areas, and territories.
○
You can add a specific validity period for products.
○
Product lists can be migrated from external systems using the migration tool, and they are enabled for
access control and extensibility using the key user adaptation on header and item level.
○
Products can be automatically defaulted into a newly created sales quote including a proposed quantity.
For more information, see Creating and Maintaining Product Lists.
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●
Enable product images in sales quote form templates
You can now display product images from product master in sales quote forms. For more information, see
Configuring Products.
●
Field updates in sales quotes
You can now use field updates within workflow rules for sales quotes.
●
Sales quote as PDF attachment in approval e-mails
If you have enabled approval processes for sales quotes using approval e-mail, the e-mail will be sent out with
the corresponding sales quotes as PDF attachment.
For more information, see Enabling Approval Processes.
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Leads
○
Sales Lead Management Leads .
Within scoping, two new questions are delivered under
If you want to use a multiple step approval process for leads, then select the checkbox of the first
question. In response, the new Approval Status field becomes visible within the lead header.
If you want the system to automatically submit leads for approval, then select the second question.
If you already use the solution productively, even if you answer either question in the affirmative,
only newly created leads are processed accordingly. Existing leads are ineligible for both
processes.
If you select either question in the affirmative, then you can choose
Administrator
Approval
Processes to configure the required process. In conjunction with the first process, you can open the
Leads fine-tuning activity and select Maintain Status to perform the appropriate selections, per status
in the Submit for Approval column. In conjunction with the second process, you can select Maintain
Involved Parties in the same activity to activate the Approver party role for use in your solution, then
configure your opportunities accordingly. On the relevant work distribution screens, colleagues who have
the corresponding authority are identified as Sales & Marketing Team Approver.
○
To ensure greater consistency, fields from the account and contact headers — for example, Job Title
— have been added to the implementation project activity Migration of Leads. For more information, see
About Data Migration.
○
An enhanced interface is available to enable the assignment of lead routing rules. To access the new
interface, choose
Assignment.
(Beta) Administrator
Sales and Marketing , then Define Rules for Lead
Due to this functional enhancement, you can no longer choose
Tasks
○
●
Administrator
Common
to perform this task.
The mobile floorplan for leads has been enhanced to include notes.
Opportunities
○
When you or your users edit the Sales Organization field from within the opportunity header, you can
select from the following filter values:
○
All
○
Valid for Account
○
Valid for Employee
○
Valid for Account and Employee
Value help for sales organizations is no longer filtered by default, but you can configure it as
required, both during creation and display of the corresponding opportunity.
○
Previously, the entries in the Distribution Channel and Division fields were filtered in relation to the
account associated with the opportunity. Now, all applicable filters are available within the respective
field.
○
Opportunity party determination is now enhanced for customer-specific parties using a rule-based
determination: Use Rules for <Z-Party>. Rules can be maintained in Administrator work center
and Sales and Marketing Settings view.
●
Territory Management
○
For new realignment runs that you define, the Select Accounts step is available, enabling territory
administrators for each region to realign the relevant territories. Because it is no longer necessary to
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realign the territory hierarchy in its entirety, the administration of territories has been enhanced, as well
as the simplicity and performance of territory realignment.
○
Individual customers are now considered during realignment runs.
Service Features
What's New
●
Configure SMS ticket creation
You can configure whether a new SMS message from a number associated with an existing ticket within a
specified time frame is added to that ticket, or if a new ticket is created. For more information see: Configuring
Messaging (SMS) Channels.
●
Enable next ticket request
You can enable the next ticket request option, that allows service agents to request the next available ticket
based on specified parameters.
●
Ticket distribution by territory
Distribute tickets based on assigned territories, as an alternative to ticket distribution by organizational
structure. For more information see: Configuring Ticket Routing Rules by Territory.
●
Contracts enabled for workflow and flexible notifications
You can configure workflow and flexible notifications for contracts to support your daily work.
For more information, see Configuring Workflow.
●
New data sources for tickets
The following new data sources support analytics for tickets:
Data Source ID
Data Source Name
Description
SEODSRQHHB
Ticket History
Contains historical data for all tickets. Allows you to analyze ticket
history by data such as Processor, Status, Life Cycle Status, Escalation
Status and Priority.
SEODSRQSLAJ01
SLA Compliance
Contains all data related to SLA Compliance for tickets. Allows you to
analyze SLA Compliance data for all tickets such as compliance by
initial review of tickets, compliance by completion of tickets and overall
compliance by tickets.
SEODSRQTIMEB02
All Social Media
Tickets
Contains all tickets created by social media, both inbound (original
messages) and outbound (broadcast messages). Data source
includes both social media channel information (source) and ticket
information.
What's Changed
●
Major consolidation of the Service user interfaces (UIs)
This release delivers a major consolidation of the ticket detail screens:
○
Customer Service work center has been renamed to Service
○
The Service work center now contains the following views: Queue, Social Media Messages, Templates,
Tickets, Unassociated E-Mails, and Work Tickets.
○
The following work centers will be marked as Deprecated in the next major release (May 2015), and
removed completely in the following release: Service and Repair, Tickets and Customer Service for tablet
users (ID: QUEUE_WCF_MOBILE).
You as an administrator should do the following to prepare:
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○
Before the next major release (May 2015) you should assign the new work center views
TICKET_DESKTOP_NAVIGATION and TICKET_TABLET_NAVIGATION to existing users. They are
mandatory, invisible to end users, and used by the system for technical purposes.
○
Users assigned to Customer Service (now renamed to Service):
1.
Remove the old Tickets view (ID: SEOD_TICKET_SADL_WCVIEW).
2.
Assign the new Tickets view (ID: SEOD_TICKETMD_SADL_WCVIEW).
3.
You will be prompted to assign TICKET_DESKTOP_NAVIGATION and
TICKET_TABLET_NAVIGATION views in the Service work center.
○
Users assigned to Service and Repair work center:
1.
Remove the Service and Repair work center.
2.
Add the Service work center and assign the Work Tickets view.
3.
You will be prompted to assign TICKET_DESKTOP_NAVIGATION and
TICKET_TABLET_NAVIGATION views in the Service work center.
○
Users assigned to Tickets work center:
1.
Remove the Tickets work center.
2.
Add the Service work center and assign the new Tickets view (ID:
SEOD_TICKETMD_SADL_WCVIEW).
3.
You will be prompted to assign TICKET_DESKTOP_NAVIGATION and
TICKET_TABLET_NAVIGATION views in the Service work center.
○
Key User and PDI Extensions
If you created any extensions for key users or developed any PDI extensions for any of the soon to be
deprecated work centers, you must move them to the new work centers.
●
Tickets enhanced with system processing types, invoicing method, and determination
With the additional system processing types you can now trigger further processing in the ERP system in
more detail. For example, after the technician reports actual time and the actual parts used.
For more information, see Configuring Tickets for Customer and Employee Support.
●
Contracts enhanced with approval process and A2X web service
○
You can use approval processes in contracts. For more information, see Enabling Approval Processes.
○
You can now also maintain and query contracts using the A2X services Manage Contracts and Query
Contracts.
●
Additional ticket types on portal
The customer service portal can now work with additional ticket types.
●
Existing ticket data sources renamed
The following ticket related data sources have been renamed to better reflect their content and purpose:
Old Data
Data Source ID Source Name
CRMSRQHHB
New Data
Source Name
Description
Service Request Ticket Backlog
History
Contains some of the historical data for tickets. Used as a basis
for backlog history reports containing data such as number of
created tickets and number of completed tickets.
SEODSRQTIME Social Media
Tickets with
B01
All Social Media Contains all tickets created by social media for inbound original
Inbound Tickets social media messages. Data source includes both social media
Service Request
channel information (source) and ticket information.
Data
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Integration Features
Partner Portal Integration with Partner Channel Management
If you have scoped your system to activate partner channel management, as described under Enabling Features in
Scoping for SAP Cloud for Sales, then you can integrate partner channel management in your solution with a partner
portal, representing a specific implementation of the SAP HANA Cloud Portal.
For more information about this option, refer to the integration guide on SAP Service Marketplace, at http://
service.sap.com/cloud4customer . For more information about the SAP HANA Cloud Portal, review the
corresponding product documentation .
Disclaimer
The on-premise add-on is available in March and most of the following features will work only with the add-on. For
detailed information, say to know the availability of SAP notes to use a feature before the add-on is available, see the
integration guides on SAP Service Marketplace .
Features available on integrating SAP Cloud for Customer with SAP ERP
●
Document Flowchart with Print Preview
In the SAP Cloud for Customer system, you can now view document flowchart displaying all the previous and
follow-up documents created for an opportunity, activity, and quote, service ticket, sales order and lead.
These documents may either be created in the Cloud or in the SAP ERP systems. You can view the flowchart
in the Document Flow tab of the corresponding views.
If a sales order or quote displayed in the flowchart, was created in the SAP ERP system, you can also see a
print preview of the same. For more information, see the integration guide on SAP Service Marketplace .
●
Check End to End System Connectivity
You can now check if a technical connection has been successfully established between your SAP ERP and
SAP Cloud for Customer systems.
A successful connection ensures that the data is flowing between the two systems via the SAP PI or SAP HCI
middleware. For more information, see the integration guide on SAP Service Marketplace .
●
Improvements to Code List Upload
Automatic code list configuration can now be used not only during initial load, but also for updating any
changes to existing mapping. For more information, see Configuring Automatic Code List Mapping.
●
International Address Replication for an Account
You can now replicate multiple international address information of a customer organization from SAP ERP
to SAP Cloud systems.
●
Direct Creation of a Sales Order in ERP
It is now also possible to directly create:
○
A sales order from an opportunity
●
●
○
A quote from an opportunity
○
A sales order from a quote
Free Goods Determination, Credit and ATP Check in Quote
In a quote, when you request for external pricing, you now also receive the following details:
○
Free goods, if available for a product in ERP, are transferred to Cloud
○
Credit check results from ERP to Cloud
○
ATP check results, if the product is available to promise
PDF based Customer Fact Sheet
In the Accounts view, you can now view customer fact sheet in a PDF format. You can generate the PDF in
SAP Cloud for Customer:
button
●
12
Accounts view
Sales Data tab
select the sales organization
Actions
ERP Customer Factsheet .
Standard ERP Report for Account 360
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We now provide a standard ERP report with improved performance, application log, and selection criteria.
●
Advanced Shipment and Returns Scenario with Work Ticket Integration
A technician might need a few goods shipped in advance, to carry out a repair. Not all the quantity may be
consumed, so the rest can also be returned. Work ticket now also supports the processing type Advance
Shipment, and once the repair is done, you can also maintain the consumed quantity and the quantity to
return. For more information, see Integrating Work Ticket in Cloud with SAP ERP.
●
Test connection between Communication Systems and Communication Arrangements
After a communication system has been created, you can test the system for connectivity. For more
information see, Communication Arrangements Quick Guide
Features available on integrating SAP Cloud for Customer with SAP Customer Relationship Management OnPremise
(CRM)
●
Document Flowchart with Print Preview
In the SAP Cloud for Customer system, you can now view document flowchart displaying all the previous and
follow-up documents created for an opportunity, activity, and quote, service ticket, sales order and lead.
These documents may either be created in the Cloud or in the SAP CRM systems. You can view the flowchart
in the Document Flow tab of the corresponding views.
If a sales order or quote displayed in the flowchart, was created in the SAP CRM system, you can also see a
print preview of the same. For more information, see the integration guide on SAP Service Marketplace .
●
Check End to End System Connectivity
You can now check if a technical connection has been successfully established between your SAP CRM and
SAP Cloud for Customer systems.
A successful connection ensures that the data is flowing between the two systems via the SAP PI or SAP HCI
middleware. For more information, see the integration guide on SAP Service Marketplace .
●
Improvements to Code List Upload
Automatic code list configuration can now be used not only during initial load, but also for updating any
changes to existing mapping. For more information, see Configuring Automatic Code List Mapping.
●
Free Goods Determination, Credit and ATP Check in Quote
In a quote, when you request for external pricing, you now also receive the following details:
○
Free goods, if available for a product in CRM, are transferred to Cloud
●
○
Credit check results from CRM to Cloud
○
ATP check results, if the product is available to promise
PDF based Customer Fact Sheet
In the Accounts view, you can now view customer fact sheet in a PDF format. You can generate the PDF in
SAP Cloud for Customer:
Accounts view
Actions button
CRM Customer Factsheet .
Additional features
●
Harmonized PI and HCI Value Mapping Names
The schema names of all the PI and HCI values mappings have been harmonized for easier search. For PI, see
SAP Note 2117442, and for HCI, see SAP Note 2117517.
●
Test connection between Communication Systems and Communication Arrangements
After a communication system has been created, you can test the system for connectivity. For more
information see, Communication Arrangements Quick Guide
Features available on integrating SAP Cloud for Customer with other cloud solutions
●
Create OData Services using the OData Service Explorer
You can now create, edit, and manage OData services in the SAP Cloud for Customer system. The new OData
Service Explorer view, in the Administrator work center, contains both SAP standard OData services and also
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custom services. Additionally, in HTML5 you can also extend a standard SAP OData service by using the
Further Usage option under
Adapt Edit Master Layout .
For more information, see OData Editor
●
New OData Service
The new OData service C4C OData includes the following entities:
○
Accounts
○
Contacts
○
Opportunities
○
Leads
○
Employees and User profile
○
Products
○
Service Ticket
○
Appointment, Email, Phone, Task
○
Issue Catagory
●
Feature Account objects in Jam groups
You can now feature a single objects or multiple objects in SAP Jam from your SAP Cloud for Customer
system.
For more information, see Accounts
●
Single sign out for SAP Jam and SAP Cloud for Customer
You can now logout of both SAP Jam and the SAP Cloud for Customer system in a single sign out. If you have
logged on to an SAP Jam system through an SAP Cloud for Customer system, signing out of the Cloud for
Customer system, will automatically log out your instance in SAP Jam as well.
●
SAP Cloud for Customer Feeds
You can now receive system feeds automatically from the users, you follow.
Additionally the following features are now available for HTML5:
○
Private feeds are now available in HTML5
○
Deleting comments in a feed, is possible based on authentication.
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The @ functionality can be used while replying to a comment.
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The Vew All Comments functionality is now made available.
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The date and time format is now available in various formats, as defined in the personal settings.
For more information, see Feeds Quick Guide.
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New Administration work center with views based on administrator tasks
This feature is available as a beta version for test use only. It has not been released for productive
use. If you activate this feature, you understand and agree to the following conditions:
●
Feature is not covered by SAP support agreements or warranty obligations
●
Any data loss or damage that may result from use of this feature is not the responsibility of
SAP or its representatives
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You will not use this feature to process any personal data of end users
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SAP may change or remove this function at any time, and it may never appear in the
generally available version of the Service
The Administration work center now includes work center views based on 5 administrator tasks:
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General
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Security
SAP Cloud for Customer February 2015
© 2015 SAP SE or an SAP affiliate company. All rights reserved. • P U B L I CWhat's New for Administrators in SAP Cloud for Customer
○
Operation
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Sales And Marketing
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Service And Social
Industry Features
What's New
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SAP Cloud for Customer for High Tech
○
Integration with SAP Cloud for Customer Add-In for Microsoft Outlook enables download of partner and
partner contacts to Microsoft Outlook. The Design Registration tab is listed in Microsoft Outlook Add-In.
○
Integration with SAP JAM.
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SAP Cloud for Customer for AFS
SAP Cloud for Customer for AFS is compatible with SAP AFS, version 6.0. For more information about how
to activate, see Getting Started for SAP Cloud for Customer for AFS Administrators.
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SAP Cloud for Customer for Retail
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Updated scoping options as follows:
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While scoping retail, you now have the additional option of integrating with an external system to
call in information on stock availability, product pricing, and product images
For product images, you have to integrate with a specific external system used to store
product images only.
○
On the Questions tab, you can choose from available integration combinations, which will allow you
to access various retail work centers based on your selection
For integration details, review the system-specific integration guides on SAP Service
Marketplace .
○
Based on the integration combination you choose in the questions tab, you have to maintain
Communication Systems information under the Administrator work center. You can also maintain
the system details here, for any external system you might be integrating with.
If you scope stock availability information, then you would maintain the system
information about where the data for available stock would be fetched from. You would
maintain this information in the Communication Arrangements section.
How-To Videos
We continually publish new and updated video tutorials. To watch them, see How-To Videos.
See Also
Enabling Features in Scoping for SAP Cloud for Sales
Enabling Features in Scoping for SAP Cloud for Service or Social Engagement
Enabling Features in Scoping for SAP Cloud for Customer for AFS
SAP Cloud for Customer February 2015
What's New for Administrators in SAP Cloud for Customer
P U B L I C • © 2015 SAP SE or an SAP affiliate company. All rights
reserved.
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