What`s New for Administrators in SAP Cloud for
Product Documentation SAP Cloud for Customer February 2015 PUBLIC What's New for Administrators in SAP Cloud for Customer Table Of Contents 1 What's New for Administrators in SAP Cloud for Customer . . . . . . . . . . . . . . . . . . SAP Cloud for Customer February 2015 Table Of Contents P U B L I C • © 2015 SAP SE or an SAP affiliate company. All rights reserved. 4 3 1 What's New for Administrators in SAP Cloud for Customer This document provides information about what’s new and what's changed for administrators of SAP Cloud for Customer. For more information on the new and changed features for business users in this release, see What's New in SAP Cloud for Customer. New and Changed Features General Features What's New ● (Beta) Administration work center New administration work center provides easy access to administration functions grouped by functional role. This work center is only delivered in the Microsoft Silverlight® client. This feature is available as a beta version for test use only. It has not been released for productive use. If you activate this feature, you understand and agree to the following conditions: ● Feature is not covered by SAP support agreements or warranty obligations ● Any data loss or damage that may result from use of this feature is not the responsibility of SAP or its representatives ● You will not use this feature to process any personal data of end users ● SAP may change or remove this function at any time, and it may never appear in the generally available version of the Service Documentation for administrators was restructured to mirror the functional-role groups in this new administration work center. For more information, see Which Guide Should I Use? ● Activity migration You can migrate multiple activities into your solution at the same time. ● Custom Object Builder You can now create and define custom business objects as per your requirements in the Administrator work center, under Custom Object Builder. This automatically creates a customer-specific solution in the SAP Cloud Applications Studio called KeyUserSolution through which you can add scripting files to the business object. For more information, see Custom Object Builder Quick Guide. ● Personalization Enhancements You can now personalize your master layout with the following newly available adaptation changes: 1. You can add new tabs. 2. You can add new sections within a tab. Additionally, you can also: ● Add fields to the section by dragging and dropping them ● 4 Change the position of the sections by dragging and dropping them SAP Cloud for Customer February 2015 © 2015 SAP SE or an SAP affiliate company. All rights reserved. • P U B L I C What's New for Administrators in SAP Cloud for Customer ● Change the column span and row span of the sections ● Make these sections either invisible or visible ● Mass Deactivate Passwords You can now deactivate passwords for multiple business users at one time in the Business Users view under the Administrator work center. For more information, see Business Users Quick Guide. ● Assign Security Policy You can now assign security policies to either a single or multiple business users at one time. You can do this in the Business Users view under the Administrator work center. For more information, see Business Users Quick Guide. ● Update Access Rights You can now either update access rights for business users or simulate user updates for a single or multiple business users. You can do this in the Business Users view under the Administrator work center. For more information, see Business Users Quick Guide. ● Extension Fields for ODATA Services You can now create new extension fields for ODATA Services through the Further Usage option. For more information, see Administrator Adaptation Quick Guide (HTML5). What's Changed ● HTML5 Support We recommend using Microsoft Internet Explorer® 10 or higher. For more information about system requirements, see SAP Cloud for Customer System and Software Requirements. ● Single sign-on (SSO) in SAP Cloud for Customer Add-In for IBM Lotus Notes® The SAP Cloud for Customer Add-In for IBM Lotus Notes® supports single sign-on (SSO). For information about setting up SSO, see Getting Started for SAP Cloud for Sales and Marketing Administrators. ● Visits ○ Tours are obsolete for new implementations The tours feature of visits is obsolete for new implementations, and has been replaced with routes. If you have used tours in the past, we recommend that you use routes for visit planning in the future. To do so, adjust your business roles that include the Visits work center by removing the tours view (COD_VISIT_TOUR_WCVIEW) and activating the routes view (ROUTE_WCVIEW). ○ ● Ensure completion of mandatory tasks and surveys You can set up your solution so that all mandatory tasks and surveys must be completed by sales or service representatives before they can set the visit to completed. For more information, see Enabling Features in Scoping for SAP Cloud for Sales. Surveys When you design and monitor surveys, the following options are available: ○ For the matrix view, you can now use multiple choice (both single-select and multi-select). ○ You can define the way you want the answers to appear to users by using the options in the Show Answers As field. ○ In addition to the high-level survey results available on the Results tab, you can download survey results that include more detail. For more information, see Configuring Visits. ● Party determination by sales data Parties can now also be determined by specific sales data, such as Sales Organization, Distribution Channel, and Division, assignments in the account’s Account Team ● Employee migration after go-live SAP Cloud for Customer February 2015 What's New for Administrators in SAP Cloud for Customer P U B L I C • © 2015 SAP SE or an SAP affiliate company. All rights reserved. 5 You can now migrate employees also after the go-live of your implementation project. ● New relationship option Only One Relationship You can now define for relationships that they should appear only once. for this you can select the Only One Relationship checkbox in the relationship maintenance. ● Service Requests renamed to Tickets in data sources and report fields In data sources used for reporting and report field names, the term Service Request has been replaced with Tickets. ● Data privacy enhanced The personal data disclosure and removal for contracts is now enhanced. And also the data disclosure user interface for accounts and contacts are now optimized so that you can have a deeper look to the contact’s or account’s business data before you disclose the data. You can find the corresponding views in the Data Privacy Management work center in the Microsoft Silverlight® client only. ● Adding or Changing a Product Image You can now make changes to a product, like adding or changing the image or adding attachments, only in the Product Administration view under the Products work center. The system does not allow you to make any changes in the Products view. For more information, see Creating or Editing Products and Product Lists. ● Workflow rules enhanced for accounts and individual customers ○ Individual Customers are now added to the workflow rules to create automated tasks, e-mails, notifications, actions, and field updates. ○ Rule type Action is now available for accounts and individual customers. ○ Conditions are enhanced by the fields Sales Organization, Sales Group and Sales Territory and Sales Office. Conditions can also be defined using extensible fields. ○ New actions defined for rule type Action for accounts and individual customers. These include Derive Territory, Activate, and Block, Flag as Obsolete, Revoke Obsolescence and Unblock. ○ Responsibility determination extended for E-Mail and Actions. For more information, see Configuring Workflow. ● Migration of visiting hours When you upload account data, you can include visiting hours. Just enter visiting hours for accounts on the Contact Hours tab of the migration template. To upload visiting hours to existing accounts, we recommend using the migration mode that modifies existing accounts. This upload method overwrites any existing visiting hours for these accounts. ● Technical documentation in English only As of 2015, all technical documentation to set up, configure, integrate, secure, and operate your solution is published in English only. To ensure that you are reading the latest technical content, download it from SAP Service Marketplace . Sales Features What's New ● Sales Orders A new work center is now available for sales orders. Activate Sales Orders in scoping under Sales New Business . Integration with SAP ERP is supported for sales orders. When you activate sales orders in scoping, external pricing gets enabled that allows you to simulate sales order and retrieves price component details from SAP ERP system (if integration with SAP ERP is enabled). 6 © 2015 SAP SE or an SAP affiliate company. All rights reserved. • P U B L I C SAP Cloud for Customer February 2015 What's New for Administrators in SAP Cloud for Customer You can also transfer the sales order to SAP ERP system. The transfer replicates the sales order in SAP ERP and fetches header statuses and scheduled delivery information for sales orders in the cloud solution. ● Deal Registration You can scope your system to activate deal registration, allowing channel partners to submit prospective deals for review by brand owners in your organization. Each prospective deal that is submitted in your solution corresponds to a pre-qualified lead that is unique to channel partners, and that brand owners can convert into an opportunity, if desired. For more information, see Activating Deal Registration. ● Document Flow tab Provided that you or your users personalize your solution to make it visible, the Document Flow tab is available for leads, opportunities, sales quotes, and tickets. This tab provides a graphical overview of the associated documents that precede and follow the business object at hand. For example, if you examine an opportunity within this tab, you can see a lead from which it originated, or a sales quote that followed it. This tab is supported in the Web browser, but only in the HTML5 client. This tab currently is not supported in the Microsoft Silverlight® client, nor in the SAP Cloud for Customer for iPad® app. No scoping is required to use this tab in the associated objects. We recommend that you use Chrome to access this tab. ● Opportunities ○ Provided that you or your users personalize opportunities to make them visible, you can add the Timeline tab, or the Timeline section within the Overview tab, or both. These screens provide a graphical overview of activities that are associated with the opportunity. On both screens, the timeline begins approximately one month before the start date of the opportunity, and ends approximately one month after the end date. The Timeline tab provides more detailed information than the Timeline section within the Overview tab, especially since users can scroll within the tab to pinpoint an exact moment in the timeline. These screens are supported in the Web browser, but only in the HTML5 client. Neither screen is currently supported in the Microsoft Silverlight® client, or in the SAP Cloud for Customer for iPad® app. ○ Provided that you or your users personalize your solution to make them visible, the Revenue Start Date and Revenue End Date fields are now available on the opportunity header. If entries exist in these fields and if the opportunity contains items, then the solution will assign those dates to such items as well. ○ Within opportunities, you or your users can personalize the Competitors tab to make the Competitor Products section visible. For every competitor on the opportunity, you can then add competitor products relevant for the opportunity. In conjunction with this functionality, the new data source CODOPPCOMPPH (Opportunity Competitor Product Header) is delivered. For more information, see Data Sources for SAP Cloud for Sales. ● Leads and Opportunities ○ Within the Leads and Opportunities fine-tuning activities, as you maintain sources for either object type, you can choose the Restore Defaults option, if desired. ○ Provided that you or your users personalize leads or opportunities to make it visible, you can add the Notes section within the Overview tab. Any text that is entered in this section is automatically synchronized with the Notes field that is visible in the lead and opportunity header. Moreover, you can SAP Cloud for Customer February 2015 What's New for Administrators in SAP Cloud for Customer P U B L I C • © 2015 SAP SE or an SAP affiliate company. All rights reserved. 7 use placeholders, within the workflow rules you define, to include the text of these notes in e-mail notifications. For more information, see Configuring Workflow. ○ The Mass Data Maintenance work center has been enhanced for leads and opportunities alike. ○ When you choose the link to export leads or import leads, you can specify entries in the All Involved Parties and Contacts columns of the data migration tool. ○ ○ When you choose the link to export opportunities or import opportunities, you can specify entries in the Contacts, Involved Parties, Competitors and Other Involved Parties columns of the data migration tool. The following new data sources support analytics for surveys in conjunction with leads and opportunities, respectively: Data Source ID Data Source Name Description CODMKLEASVY Lead and Surveys Contains all surveys of leads. It allows you to analyze surveys of leads by data such as category or status. CODMKLEASVYAWJ Lead Survey Answers CODOPPSVY Opportunity and Surveys CODOPPTHSVYAWJ Opportunity Survey Answers ● Contains all answers given within lead surveys. It allows you to analyze these answers by data such as survey category, question category, answer category, product, start date, account, primary contact, employee responsible for lead. Contains all surveys of an opportunity. It allows you to analyze surveys of opportunities by data such as category or status. Contains all answers given within opportunity surveys. It allows you to analyze these questions by data such as survey category, question category, answer category, product, start date, account, primary contact, employee responsible for opportunity. Workflow You can define workflow rules to derive territories automatically — for example, at the time of their creation — in accordance with certain conditions. You can also define workflow rules, if desired, to notify sales team members that they have been added to an opportunity. For more information, see Configuring Workflow. What's Changed ● Product Lists enhanced ○ You can now create product lists that are valid for all accounts and prospects. ○ You can now determine products lists now also by target groups, sales areas, and territories. ○ You can add a specific validity period for products. ○ Product lists can be migrated from external systems using the migration tool, and they are enabled for access control and extensibility using the key user adaptation on header and item level. ○ Products can be automatically defaulted into a newly created sales quote including a proposed quantity. For more information, see Creating and Maintaining Product Lists. 8 ● Enable product images in sales quote form templates You can now display product images from product master in sales quote forms. For more information, see Configuring Products. ● Field updates in sales quotes You can now use field updates within workflow rules for sales quotes. ● Sales quote as PDF attachment in approval e-mails If you have enabled approval processes for sales quotes using approval e-mail, the e-mail will be sent out with the corresponding sales quotes as PDF attachment. For more information, see Enabling Approval Processes. © 2015 SAP SE or an SAP affiliate company. All rights reserved. • P U B L I C SAP Cloud for Customer February 2015 What's New for Administrators in SAP Cloud for Customer ● Leads ○ Sales Lead Management Leads . Within scoping, two new questions are delivered under If you want to use a multiple step approval process for leads, then select the checkbox of the first question. In response, the new Approval Status field becomes visible within the lead header. If you want the system to automatically submit leads for approval, then select the second question. If you already use the solution productively, even if you answer either question in the affirmative, only newly created leads are processed accordingly. Existing leads are ineligible for both processes. If you select either question in the affirmative, then you can choose Administrator Approval Processes to configure the required process. In conjunction with the first process, you can open the Leads fine-tuning activity and select Maintain Status to perform the appropriate selections, per status in the Submit for Approval column. In conjunction with the second process, you can select Maintain Involved Parties in the same activity to activate the Approver party role for use in your solution, then configure your opportunities accordingly. On the relevant work distribution screens, colleagues who have the corresponding authority are identified as Sales & Marketing Team Approver. ○ To ensure greater consistency, fields from the account and contact headers — for example, Job Title — have been added to the implementation project activity Migration of Leads. For more information, see About Data Migration. ○ An enhanced interface is available to enable the assignment of lead routing rules. To access the new interface, choose Assignment. (Beta) Administrator Sales and Marketing , then Define Rules for Lead Due to this functional enhancement, you can no longer choose Tasks ○ ● Administrator Common to perform this task. The mobile floorplan for leads has been enhanced to include notes. Opportunities ○ When you or your users edit the Sales Organization field from within the opportunity header, you can select from the following filter values: ○ All ○ Valid for Account ○ Valid for Employee ○ Valid for Account and Employee Value help for sales organizations is no longer filtered by default, but you can configure it as required, both during creation and display of the corresponding opportunity. ○ Previously, the entries in the Distribution Channel and Division fields were filtered in relation to the account associated with the opportunity. Now, all applicable filters are available within the respective field. ○ Opportunity party determination is now enhanced for customer-specific parties using a rule-based determination: Use Rules for <Z-Party>. Rules can be maintained in Administrator work center and Sales and Marketing Settings view. ● Territory Management ○ For new realignment runs that you define, the Select Accounts step is available, enabling territory administrators for each region to realign the relevant territories. Because it is no longer necessary to SAP Cloud for Customer February 2015 What's New for Administrators in SAP Cloud for Customer P U B L I C • © 2015 SAP SE or an SAP affiliate company. All rights reserved. 9 realign the territory hierarchy in its entirety, the administration of territories has been enhanced, as well as the simplicity and performance of territory realignment. ○ Individual customers are now considered during realignment runs. Service Features What's New ● Configure SMS ticket creation You can configure whether a new SMS message from a number associated with an existing ticket within a specified time frame is added to that ticket, or if a new ticket is created. For more information see: Configuring Messaging (SMS) Channels. ● Enable next ticket request You can enable the next ticket request option, that allows service agents to request the next available ticket based on specified parameters. ● Ticket distribution by territory Distribute tickets based on assigned territories, as an alternative to ticket distribution by organizational structure. For more information see: Configuring Ticket Routing Rules by Territory. ● Contracts enabled for workflow and flexible notifications You can configure workflow and flexible notifications for contracts to support your daily work. For more information, see Configuring Workflow. ● New data sources for tickets The following new data sources support analytics for tickets: Data Source ID Data Source Name Description SEODSRQHHB Ticket History Contains historical data for all tickets. Allows you to analyze ticket history by data such as Processor, Status, Life Cycle Status, Escalation Status and Priority. SEODSRQSLAJ01 SLA Compliance Contains all data related to SLA Compliance for tickets. Allows you to analyze SLA Compliance data for all tickets such as compliance by initial review of tickets, compliance by completion of tickets and overall compliance by tickets. SEODSRQTIMEB02 All Social Media Tickets Contains all tickets created by social media, both inbound (original messages) and outbound (broadcast messages). Data source includes both social media channel information (source) and ticket information. What's Changed ● Major consolidation of the Service user interfaces (UIs) This release delivers a major consolidation of the ticket detail screens: ○ Customer Service work center has been renamed to Service ○ The Service work center now contains the following views: Queue, Social Media Messages, Templates, Tickets, Unassociated E-Mails, and Work Tickets. ○ The following work centers will be marked as Deprecated in the next major release (May 2015), and removed completely in the following release: Service and Repair, Tickets and Customer Service for tablet users (ID: QUEUE_WCF_MOBILE). You as an administrator should do the following to prepare: 10 SAP Cloud for Customer February 2015 © 2015 SAP SE or an SAP affiliate company. All rights reserved. • P U B L I CWhat's New for Administrators in SAP Cloud for Customer ○ Before the next major release (May 2015) you should assign the new work center views TICKET_DESKTOP_NAVIGATION and TICKET_TABLET_NAVIGATION to existing users. They are mandatory, invisible to end users, and used by the system for technical purposes. ○ Users assigned to Customer Service (now renamed to Service): 1. Remove the old Tickets view (ID: SEOD_TICKET_SADL_WCVIEW). 2. Assign the new Tickets view (ID: SEOD_TICKETMD_SADL_WCVIEW). 3. You will be prompted to assign TICKET_DESKTOP_NAVIGATION and TICKET_TABLET_NAVIGATION views in the Service work center. ○ Users assigned to Service and Repair work center: 1. Remove the Service and Repair work center. 2. Add the Service work center and assign the Work Tickets view. 3. You will be prompted to assign TICKET_DESKTOP_NAVIGATION and TICKET_TABLET_NAVIGATION views in the Service work center. ○ Users assigned to Tickets work center: 1. Remove the Tickets work center. 2. Add the Service work center and assign the new Tickets view (ID: SEOD_TICKETMD_SADL_WCVIEW). 3. You will be prompted to assign TICKET_DESKTOP_NAVIGATION and TICKET_TABLET_NAVIGATION views in the Service work center. ○ Key User and PDI Extensions If you created any extensions for key users or developed any PDI extensions for any of the soon to be deprecated work centers, you must move them to the new work centers. ● Tickets enhanced with system processing types, invoicing method, and determination With the additional system processing types you can now trigger further processing in the ERP system in more detail. For example, after the technician reports actual time and the actual parts used. For more information, see Configuring Tickets for Customer and Employee Support. ● Contracts enhanced with approval process and A2X web service ○ You can use approval processes in contracts. For more information, see Enabling Approval Processes. ○ You can now also maintain and query contracts using the A2X services Manage Contracts and Query Contracts. ● Additional ticket types on portal The customer service portal can now work with additional ticket types. ● Existing ticket data sources renamed The following ticket related data sources have been renamed to better reflect their content and purpose: Old Data Data Source ID Source Name CRMSRQHHB New Data Source Name Description Service Request Ticket Backlog History Contains some of the historical data for tickets. Used as a basis for backlog history reports containing data such as number of created tickets and number of completed tickets. SEODSRQTIME Social Media Tickets with B01 All Social Media Contains all tickets created by social media for inbound original Inbound Tickets social media messages. Data source includes both social media Service Request channel information (source) and ticket information. Data SAP Cloud for Customer February 2015 What's New for Administrators in SAP Cloud for Customer P U B L I C • © 2015 SAP SE or an SAP affiliate company. All rights reserved. 11 Integration Features Partner Portal Integration with Partner Channel Management If you have scoped your system to activate partner channel management, as described under Enabling Features in Scoping for SAP Cloud for Sales, then you can integrate partner channel management in your solution with a partner portal, representing a specific implementation of the SAP HANA Cloud Portal. For more information about this option, refer to the integration guide on SAP Service Marketplace, at http:// service.sap.com/cloud4customer . For more information about the SAP HANA Cloud Portal, review the corresponding product documentation . Disclaimer The on-premise add-on is available in March and most of the following features will work only with the add-on. For detailed information, say to know the availability of SAP notes to use a feature before the add-on is available, see the integration guides on SAP Service Marketplace . Features available on integrating SAP Cloud for Customer with SAP ERP ● Document Flowchart with Print Preview In the SAP Cloud for Customer system, you can now view document flowchart displaying all the previous and follow-up documents created for an opportunity, activity, and quote, service ticket, sales order and lead. These documents may either be created in the Cloud or in the SAP ERP systems. You can view the flowchart in the Document Flow tab of the corresponding views. If a sales order or quote displayed in the flowchart, was created in the SAP ERP system, you can also see a print preview of the same. For more information, see the integration guide on SAP Service Marketplace . ● Check End to End System Connectivity You can now check if a technical connection has been successfully established between your SAP ERP and SAP Cloud for Customer systems. A successful connection ensures that the data is flowing between the two systems via the SAP PI or SAP HCI middleware. For more information, see the integration guide on SAP Service Marketplace . ● Improvements to Code List Upload Automatic code list configuration can now be used not only during initial load, but also for updating any changes to existing mapping. For more information, see Configuring Automatic Code List Mapping. ● International Address Replication for an Account You can now replicate multiple international address information of a customer organization from SAP ERP to SAP Cloud systems. ● Direct Creation of a Sales Order in ERP It is now also possible to directly create: ○ A sales order from an opportunity ● ● ○ A quote from an opportunity ○ A sales order from a quote Free Goods Determination, Credit and ATP Check in Quote In a quote, when you request for external pricing, you now also receive the following details: ○ Free goods, if available for a product in ERP, are transferred to Cloud ○ Credit check results from ERP to Cloud ○ ATP check results, if the product is available to promise PDF based Customer Fact Sheet In the Accounts view, you can now view customer fact sheet in a PDF format. You can generate the PDF in SAP Cloud for Customer: button ● 12 Accounts view Sales Data tab select the sales organization Actions ERP Customer Factsheet . Standard ERP Report for Account 360 SAP Cloud for Customer February 2015 © 2015 SAP SE or an SAP affiliate company. All rights reserved. • P U B L I CWhat's New for Administrators in SAP Cloud for Customer We now provide a standard ERP report with improved performance, application log, and selection criteria. ● Advanced Shipment and Returns Scenario with Work Ticket Integration A technician might need a few goods shipped in advance, to carry out a repair. Not all the quantity may be consumed, so the rest can also be returned. Work ticket now also supports the processing type Advance Shipment, and once the repair is done, you can also maintain the consumed quantity and the quantity to return. For more information, see Integrating Work Ticket in Cloud with SAP ERP. ● Test connection between Communication Systems and Communication Arrangements After a communication system has been created, you can test the system for connectivity. For more information see, Communication Arrangements Quick Guide Features available on integrating SAP Cloud for Customer with SAP Customer Relationship Management OnPremise (CRM) ● Document Flowchart with Print Preview In the SAP Cloud for Customer system, you can now view document flowchart displaying all the previous and follow-up documents created for an opportunity, activity, and quote, service ticket, sales order and lead. These documents may either be created in the Cloud or in the SAP CRM systems. You can view the flowchart in the Document Flow tab of the corresponding views. If a sales order or quote displayed in the flowchart, was created in the SAP CRM system, you can also see a print preview of the same. For more information, see the integration guide on SAP Service Marketplace . ● Check End to End System Connectivity You can now check if a technical connection has been successfully established between your SAP CRM and SAP Cloud for Customer systems. A successful connection ensures that the data is flowing between the two systems via the SAP PI or SAP HCI middleware. For more information, see the integration guide on SAP Service Marketplace . ● Improvements to Code List Upload Automatic code list configuration can now be used not only during initial load, but also for updating any changes to existing mapping. For more information, see Configuring Automatic Code List Mapping. ● Free Goods Determination, Credit and ATP Check in Quote In a quote, when you request for external pricing, you now also receive the following details: ○ Free goods, if available for a product in CRM, are transferred to Cloud ● ○ Credit check results from CRM to Cloud ○ ATP check results, if the product is available to promise PDF based Customer Fact Sheet In the Accounts view, you can now view customer fact sheet in a PDF format. You can generate the PDF in SAP Cloud for Customer: Accounts view Actions button CRM Customer Factsheet . Additional features ● Harmonized PI and HCI Value Mapping Names The schema names of all the PI and HCI values mappings have been harmonized for easier search. For PI, see SAP Note 2117442, and for HCI, see SAP Note 2117517. ● Test connection between Communication Systems and Communication Arrangements After a communication system has been created, you can test the system for connectivity. For more information see, Communication Arrangements Quick Guide Features available on integrating SAP Cloud for Customer with other cloud solutions ● Create OData Services using the OData Service Explorer You can now create, edit, and manage OData services in the SAP Cloud for Customer system. The new OData Service Explorer view, in the Administrator work center, contains both SAP standard OData services and also SAP Cloud for Customer February 2015 What's New for Administrators in SAP Cloud for Customer P U B L I C • © 2015 SAP SE or an SAP affiliate company. All rights reserved. 13 custom services. Additionally, in HTML5 you can also extend a standard SAP OData service by using the Further Usage option under Adapt Edit Master Layout . For more information, see OData Editor ● New OData Service The new OData service C4C OData includes the following entities: ○ Accounts ○ Contacts ○ Opportunities ○ Leads ○ Employees and User profile ○ Products ○ Service Ticket ○ Appointment, Email, Phone, Task ○ Issue Catagory ● Feature Account objects in Jam groups You can now feature a single objects or multiple objects in SAP Jam from your SAP Cloud for Customer system. For more information, see Accounts ● Single sign out for SAP Jam and SAP Cloud for Customer You can now logout of both SAP Jam and the SAP Cloud for Customer system in a single sign out. If you have logged on to an SAP Jam system through an SAP Cloud for Customer system, signing out of the Cloud for Customer system, will automatically log out your instance in SAP Jam as well. ● SAP Cloud for Customer Feeds You can now receive system feeds automatically from the users, you follow. Additionally the following features are now available for HTML5: ○ Private feeds are now available in HTML5 ○ Deleting comments in a feed, is possible based on authentication. ○ The @ functionality can be used while replying to a comment. ○ The Vew All Comments functionality is now made available. ○ The date and time format is now available in various formats, as defined in the personal settings. For more information, see Feeds Quick Guide. ● New Administration work center with views based on administrator tasks This feature is available as a beta version for test use only. It has not been released for productive use. If you activate this feature, you understand and agree to the following conditions: ● Feature is not covered by SAP support agreements or warranty obligations ● Any data loss or damage that may result from use of this feature is not the responsibility of SAP or its representatives ● You will not use this feature to process any personal data of end users ● SAP may change or remove this function at any time, and it may never appear in the generally available version of the Service The Administration work center now includes work center views based on 5 administrator tasks: ○ General ○ 14 Security SAP Cloud for Customer February 2015 © 2015 SAP SE or an SAP affiliate company. All rights reserved. • P U B L I CWhat's New for Administrators in SAP Cloud for Customer ○ Operation ○ Sales And Marketing ○ Service And Social Industry Features What's New ● SAP Cloud for Customer for High Tech ○ Integration with SAP Cloud for Customer Add-In for Microsoft Outlook enables download of partner and partner contacts to Microsoft Outlook. The Design Registration tab is listed in Microsoft Outlook Add-In. ○ Integration with SAP JAM. ● SAP Cloud for Customer for AFS SAP Cloud for Customer for AFS is compatible with SAP AFS, version 6.0. For more information about how to activate, see Getting Started for SAP Cloud for Customer for AFS Administrators. ● SAP Cloud for Customer for Retail ○ Updated scoping options as follows: ○ While scoping retail, you now have the additional option of integrating with an external system to call in information on stock availability, product pricing, and product images For product images, you have to integrate with a specific external system used to store product images only. ○ On the Questions tab, you can choose from available integration combinations, which will allow you to access various retail work centers based on your selection For integration details, review the system-specific integration guides on SAP Service Marketplace . ○ Based on the integration combination you choose in the questions tab, you have to maintain Communication Systems information under the Administrator work center. You can also maintain the system details here, for any external system you might be integrating with. If you scope stock availability information, then you would maintain the system information about where the data for available stock would be fetched from. You would maintain this information in the Communication Arrangements section. How-To Videos We continually publish new and updated video tutorials. To watch them, see How-To Videos. See Also Enabling Features in Scoping for SAP Cloud for Sales Enabling Features in Scoping for SAP Cloud for Service or Social Engagement Enabling Features in Scoping for SAP Cloud for Customer for AFS SAP Cloud for Customer February 2015 What's New for Administrators in SAP Cloud for Customer P U B L I C • © 2015 SAP SE or an SAP affiliate company. All rights reserved. 15 www.sap.com/contactsap © 2015 SAP SE or an SAP affiliate company. All rights reserved. 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