EMC UNIFIED COMMUNICATIONS SERVICE Improve communication, collaboration, and productivity ESSENTIALS • Improve productivity and collaboration through integrated instant messaging and presence, web, voice, and video conferencing • Adopt and integrate Enterprise Voice solutions • Leverage highly available onpremises solutions and Office 365 to create a flexible hybrid cloud communications infrastructure BUSINESS CHALLENGES In today’s competitive business environment, there is a continuous drive to improve productivity. Organizations are containing costs by limiting travel and restricting hiring, but they are facing pressure to enable a mobile and flexible workforce and increase the speed of business. To satisfy customer demands, employees in the field need immediate access to information to address customer issues. Checking email and voicemail and tracking down subject matter experts to resolve customer problems are significant drains on time and productivity. Unifying enterprise communication technologies, such as email, instant messaging, conferencing presence, voice, and video, can greatly improve productivity—not just in terms of internal communications, but also in external communications with customers and partners. Implementing a Unified Communications (UC) architecture that enables realtime communication and improved collaboration brings immediate benefits to the business. SERVICE DESCRIPTION The EMC® Unified Communications Service enables enterprises to create a highly available communications infrastructure that supports improved collaboration and productivity. This service provides a holistic solution that encompasses core UC technologies—Microsoft® Lync™ Server 2013, Microsoft Exchange Server 2013, Microsoft Office 365, and Microsoft Active Directory. The EMC Unified Communications Service offers a proven methodology executed in four stages. Discovery and Assessment Our teams start with requirements gathering and an assessment of your current environment. This in-depth assessment reviews your existing Microsoft infrastructure, determines what is required to support the new UC solution, and gathers requirements from a representative cross-section of business stakeholders. Architecture and Design Next, we develop a messaging architecture adapted for your environment and a detailed deployment plan with specific project timeframes. EMC consultants build a proof of concept, construct the tools and processes needed to migrate to Unified Communications, and create training and support plans. Construction and Implementation Planning In this phase, we develop a comprehensive testing and validation plan to address both technical and procedural areas that support ongoing operations as the migration and any related infrastructure consolidation occur. A core infrastructure build-out and pilot migrations precede the move to a full production environment to further reduce risk and align with your requirements. SERVICE OVERVIEW Delivery Transitioning thousands of users from an existing UC platform to a new one is complex and time-consuming. Understanding cross-platform integration issues and addressing user experience requirements may prove challenging, but EMC has the expertise, experience, and necessary tools to ensure a successful, cost-effective migration. SUMMARY OF BENEFITS Unified communications systems integrate enterprise messaging, voice, and conferencing in real time to enable easier, more direct collaboration. Although implementing a UC platform brings many benefits, but it can be technically challenging and requires careful planning. The EMC Unified Communications Service enables you to accelerate the improvements in productivity and collaboration that today’s business climate demands. EMC's deep domain expertise in enterprise messaging and unified communications technology helps clients plan, optimize, and deploy systems. Combined with our infrastructure solutions for business continuity, backup/recovery, security, management, and compliance, this expertise uniquely qualifies us to design the complete system. EMC is at the forefront in working with customers to realize their unified communications goals in a private, public, or hybrid cloud model. We are an awardwinning Microsoft partner, and our proven methodology and holistic approach to transitioning to Microsoft Lync Server 2013 can help you minimize risk and business disruption during the period of technology change. EMC GLOBAL SERVICES EMC Global Services accelerates the software-defined enterprise through world-class technical expertise and service capabilities that deliver well-run hybrid clouds, big data solutions, empower ITaaS providers, and enable new digital-era applications. Our 16,000+ services experts worldwide, plus global network of partners, have the skills, knowledge, and experience organizations need to get the maximum value from their EMC technology investments—with an unending commitment to an exceptional total customer experience through service excellence. CONTACT US To learn more about how EMC products, services, and solutions can help solve your business and IT challenges, contact your local representative or authorized reseller, visit www.emc.com, or explore and compare products in the EMC Store. EMC2, EMC, the are registered trademarks or trademarks of EMC Corporation in the United States and other countries. All other trademarks used herein are the property of their respective owners. © Copyright 2010, 2011, 2015 EMC Corporation. All rights reserved. Published in the USA. 02/15 Service Overview H7449.2 EMC believes the information in this document is accurate as of its publication date. The information is subject to change without notice.