WELCOME
Welcome to your Instant HR Policies and Procedures
Manual v6.0. This manual has been designed especially for
Australian small to medium sized businesses that employ, or
are about to employ, team members or employees.
This manual contains a number of Human Resource policies
in a range of typical employment areas. They provide both
Managers and team members with guidance on what is effective business practice, and how to
handle common events such as sick leave. Each of these policies is written in plain English and
has been tested in Australian companies to make sure they work.
The actual policies adopted will vary from company to company and will depend on size, number of
team members, benefits offered, and other factors. A small family-owned and operated business
generally does not require as many written policies as a company with a large, diverse workforce.
But regardless of the size or complexity of your business, once you hire your first team member,
it's best to take the time to think through the policies for your company and write them down.
We have included a wide variety of company employee policies. Whenever possible, we have
provided examples to help you develop your own company employee handbook. Make sure that
you understand the policies that you choose for your company. Don't just copy these examples
without reviewing them, as they may not be appropriate for all situations.
Industrial Relations Context
Because of the complexity of the Industrial Relations system in Australia, this manual cannot
provide you with legal advice as to your specific situation. This manual provides you with general
guidance on a range of human resource issues. You need to seek specific advice to ensure your
business complies with all relevant State/Federal legislation.
Remember, you need to ensure you are in full compliance with your relevant industrial awards or
agreements for each of your team members.
To find out the Industrial Award or Agreement that covers you, contact the Fair Work
Ombudsman Infoline on 13 13 94.
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Other Legislation
This manual will also help you comply with other pieces of legislation, including anti-discrimination,
racial vilification, and workplace bullying.
Workplace Health and Safety
Detailed Workplace Health and Safety policies are not included in this manual, given all of the
specific legislative requirements that are required for compliance. New National Workplace Health
and Safety Legislation was operative in NSW, Queensland, ACT and NT from January 1, 2012 and
in Tasmania and South Australia from 1 January 2013. Victoria and Western Australia retain their
own systems for the time being.
I recommend you attend a Workplace Health & Safety Officer training program within your state or
territory to ensure you are compliant for WHS in your workplace.
Workplace Gender Equity
If your company employs over 100 employees, you must comply with requirements in relation to
reporting under the Workplace Gender Equity Act. Visit http://www.wgea.gov.au/ to find the specific
reporting requirements.
Australian Privacy Principles
From 12 March 2014, revised Australian Privacy Principles will apply to organisations. These are
significant reforms and require every business to review their privacy policies and procedures. This
HR
Manual only deals with employee privacy and general privacy principles.
Visit
http://www.oaic.gov.au/ for more information.
To customise your manual:
A few tips to get you started:
•
Start with a search and replace for the term ABCD and replace it with your company title.
•
I have used the terms:
•
"team member" - you may choose to replace it with "employee", "staff member" or other
term appropriate for your company,
•
"Manager" – you may choose to either specifically name a person or replace it with the
term "Supervisor" or "Director",
2
•
"Managing Director/CEO" – you may choose to use the term "Manager" or "Owner",
•
"Payroll Officer" – you may choose to use the term "Bookkeeper" or "Director" (if you are
the one who also does the pays).
•
"Workplace Health & Safety Officer" – this is a legally defined role in many jurisdictions,
so while the Manager may also perform the role of a WHSO, you need to clearly
delineate the tasks.
•
The italicised comments in blue are either instructions for you while customising the
document, or provide you with alternate procedure sections. Delete the italicised
comments and parentheses before distributing the Manual to your team members.
•
Add in any company specific details such as your business address, business goals and
objectives, business locations and key contacts.
•
Review each of the policies to make sure that they reflect your business (e.g.: not all
businesses offer staff discount on products).
•
Finally, no manual is carved in stone. Remember to schedule in a regular review of
every policy and procedure (usually every two years).
A note on language style
This manual has been designed with your team member as the reader. We have deliberately
chosen colloquial and easy to understand English terms wherever possible.
In some policies, we have included a section labelled "Managers Guide". These are addressed
specifically to a Manager rather than a team member, and are designed to give more specific
guidance to Managers on "how to do" a particular process. You may choose to include them in
your main manual or put them in a separate "Manager's Manual".
In the creation of this manual I acknowledge the work of the Fair Work Commission, Department of
Employment and Workplace Relations, the Workplace Gender Equality Agency, the Department of
Immigration and Citizenship, the Department of Human Services, the Office of the Australian
Information Commissioner, the Victorian Equal Opportunity and Human Rights Commission, the
University of Melbourne and the Quality Care Pharmacy Program.
If there is a policy that you would like to see added to this manual, drop me an email and I will
investigate options for you.
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Styles
We have used "styles" in Word to format this manual.
You can change the appearance of your document instantly by editing the properties of the styles.
If you keep using styles, your manual will have a consistent format and look great.
The manual has these styles:
Style
Type
Purpose
Normal
Paragraph
Normal paragraphs of text
Heading 1, 2, 3, 4
Paragraph
Heading levels
List number 2, 3
Paragraph
Numbered list
List bullet 2, 3, 4
Paragraph
Bulleted list
Cell heading
Paragraph
Heading in table cell
Cell body
Paragraph
Table cell
Small print
Paragraph
Text such as copyright notices
Title
Paragraph
Book title
Header, Footer
Paragraph
Page headers and footers
TOC 1, 2, 3
Paragraph
Heading levels in table of contents
Strong
Character
Emphasised text
Doc or form title
Character
Title of a document, form, act or booklet
Comment
Character
Notes about customising your manual
Formatting notes
In this version of this manual, we have made the following settings. You can change them as
required.
•
Heading 1 and Heading 2 paragraphs automatically start on a new page.
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•
The page header is always the same as the current or most recent Heading 1 paragraph.
In the manual, sections may break over pages or spill over only a little into the next page. We have
left this as it is because you'll be editing it. When you have finished editing, you can adjust the
page breaks to avoid splitting topics in an untidy way.
To restart numbering in a new or changed list, place the insertion point in the first item and choose
Format > Bullets and Numbering. Select the Restart Numbering option and then choose OK.
These steps are correct for Microsoft Word 2003 and are a general guide for other word
processors.
If you paste text from other word processor documents, this text will bring its own formatting. To
make your manual look uniform, apply the styles from the table above. If they still don't look right,
try selecting the paragraphs and pressing CTRL+Q and CTRL+SPACE. This removes any format
overrides. If you use CTRL+SPACE, you'll need to reapply any Character Styles.
Looking forward to hearing of your continued business growth and success.
Regards
Ingrid Cliff
Heart Harmony Communications
[email protected]
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Copyright © Heart Harmony Communications 2015
Information in this documentation is the property of Heart Harmony Communications. No part of this documentation
can be stored in a retrieval system, reproduced or transmitted in any form of by any means (electronic, photographic
or mechanical), recorded, translated, or used to produce derivative works without written permission from Heart
Harmony Communications. All Rights Reserved.
Legal Disclaimer
While all attempts have been made to verify information provided in this publication, neither the Author nor the
Publisher assume any responsibility for errors, omissions, or contrary interpretation of the subject matter herein. This
publication is not intended for use as a source of legal advice. The Author and Publisher want to stress that the
information contained herein may be subject to varying state and/or local laws or regulations. All users are advised to
retain competent counsel to determine what state and/or local laws or regulations may apply to the user's particular
business. The purchaser or reader of this publication assumes responsibility for the use of these materials and
information. Adherence to all applicable laws and regulations, federal, state, and local, governing employment,
business practices, advertising, and all other aspects of doing business in Australia or any other jurisdiction is the sole
responsibility of the reader. The author and publisher assume no responsibility or liability whatever on the behalf of
the purchaser or reader of these materials. Any perceived slights of specific people or organisations are unintentional.
6
ABCD
HR POLICIES
& PROCEDURES
MANUAL
7
ABCD HR POLICIES AND PROCEDURES
TABLE OF CONTENTS
Welcome ........................................................................................................................................................... 1
Industrial Relations Context ...................................................................................................................... 1
Table of contents ............................................................................................................................................. 1
Chapter 1: Recruitment & Selection ............................................................................................................ 14
Position Descriptions ................................................................................................................................... 15
Writing Style in Position Descriptions ..................................................................................................... 15
Content of Position Descriptions ............................................................................................................. 15
Recruitment and Selection .......................................................................................................................... 17
Recruitment ............................................................................................................................................. 17
Right To Work In Australia ...................................................................................................................... 17
Selection ................................................................................................................................................. 18
After the Decision .................................................................................................................................... 19
Referee Checks by Other Companies .................................................................................................... 19
Unsolicited Applications .......................................................................................................................... 20
Privacy Provisions ................................................................................................................................... 20
Work Experience & Internships ................................................................................................................... 21
Individual Expectations ........................................................................................................................... 21
Management Expectations ..................................................................................................................... 21
Induction ...................................................................................................................................................... 23
Prior to Team Members Commencing .................................................................................................... 23
Casuals & Contractors ............................................................................................................................ 23
Managers Guide:..................................................................................................................................... 23
TABLE OF CONTENTS
Induction Buddies ................................................................................................................................... 23
Day of Commencement .......................................................................................................................... 24
Probation ..................................................................................................................................................... 25
Probationary Period ................................................................................................................................ 25
Before the Meeting .................................................................................................................................. 26
At the Meeting ......................................................................................................................................... 26
After the Meeting ..................................................................................................................................... 26
If You Disagree With the Evaluation ....................................................................................................... 26
Re-hired Team Members ........................................................................................................................ 27
Probation Termination ............................................................................................................................. 27
Chapter 2: Conditions of Employment ........................................................................................................ 28
Employment Type ....................................................................................................................................... 29
Full-time Team Members ........................................................................................................................ 29
Part-time Team Members ....................................................................................................................... 29
Casual Team Members ........................................................................................................................... 29
Contract Team Members ........................................................................................................................ 29
Job-Sharing / Permanent Part-time Work ............................................................................................... 29
Hours of Work & Rosters ............................................................................................................................. 31
Punctuality............................................................................................................................................... 31
Shift Swapping ........................................................................................................................................ 32
Timesheets / Time Clocks / Hours of Work Records .............................................................................. 32
Flexible Working Arrangements .................................................................................................................. 34
Options for Flexible Working Arrangements ........................................................................................... 34
Compressed Hours of Work .................................................................................................................... 35
Requesting Flexible Working Arrangements .......................................................................................... 35
Pays & Pay Records ................................................................................................................................... 37
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TABLE OF CONTENTS
Tax File Numbers .................................................................................................................................... 37
Salary-Sacrifice ....................................................................................................................................... 37
Payroll Processing .................................................................................................................................. 38
Payroll Queries........................................................................................................................................ 38
Claiming Work Related Expenses .......................................................................................................... 38
Records for Team Members (Fair Work Act Regulations) ...................................................................... 38
What is Included in Your Pay Slip? (Fair Work Act Regulations) ........................................................... 39
Leave Records ........................................................................................................................................ 40
Superannuation Contributions Records .................................................................................................. 40
Individual Flexibility Arrangement Records ............................................................................................. 40
Guarantee of Annual Earnings Records ................................................................................................. 41
Termination Records ............................................................................................................................... 41
Access to Pay Records ........................................................................................................................... 41
Privacy of Personnel Files & Pay Records .................................................................................................. 42
Staff Privacy ............................................................................................................................................ 42
Storing Personal Information .................................................................................................................. 42
Retaining Your Information ..................................................................................................................... 43
Outsourcing & Contracting Services ....................................................................................................... 43
Accessing Your Personnel Files & Records ........................................................................................... 43
Updating Your Personnel Files ............................................................................................................... 44
Privacy Complaints ................................................................................................................................. 44
Privacy & Confidentiality .............................................................................................................................. 45
Intellectual Property ..................................................................................................................................... 47
Leave ........................................................................................................................................................... 48
Annual Leave .......................................................................................................................................... 48
Personal Leave (Including Sick Leave, Carer’s Leave etc.) ................................................................... 48
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TABLE OF CONTENTS
Applying for Leave .................................................................................................................................. 48
Documentary Evidence Required ........................................................................................................... 49
Study Leave ............................................................................................................................................ 49
Compassionate Leave ............................................................................................................................ 50
Eligible Community Service (Including Jury Duty & Voluntary Emergency Management) ..................... 50
Leave Without Pay .................................................................................................................................. 51
Long-Service Leave ................................................................................................................................ 51
Public Holidays........................................................................................................................................ 51
Parental Leave ........................................................................................................................................ 51
Special Maternity Leave .......................................................................................................................... 51
Parental Leave (Maternity / Paternity / Adoption leave) ......................................................................... 52
Paid Parental Leave ................................................................................................................................ 52
Keeping in Touch Days ........................................................................................................................... 54
Dad & Partner Pay .................................................................................................................................. 54
Christmas Closedowns ........................................................................................................................... 56
Outside Employment ................................................................................................................................... 57
Family Friendly Provisions .......................................................................................................................... 58
Friends & Family Visits ........................................................................................................................... 58
Children At The Workplace ..................................................................................................................... 58
Request for Transfer To A Safe Role by a Pregnant Team Member ..................................................... 59
Transgender Team Members ...................................................................................................................... 60
If You Are a Transgender Team Member ............................................................................................... 60
Workplace Transition Plan ...................................................................................................................... 60
Privacy & Confidentiality ......................................................................................................................... 61
Names & Pronouns ................................................................................................................................. 61
Personnel Records ................................................................................................................................. 62
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TABLE OF CONTENTS
Use of Toilets & Facilities ........................................................................................................................ 62
Uniform & Dress Code ............................................................................................................................ 62
Leave ...................................................................................................................................................... 62
References .............................................................................................................................................. 62
Discrimination.......................................................................................................................................... 63
Appearance & Uniforms .............................................................................................................................. 64
Uniforms .................................................................................................................................................. 64
General Appearance & Hygiene ............................................................................................................. 64
Tattoos, Piercings, Brandings & Dermal Implants .................................................................................. 65
Staff Discount .............................................................................................................................................. 67
Car Parking.................................................................................................................................................. 68
Travel........................................................................................................................................................... 69
Use of Private Vehicle ............................................................................................................................. 69
Travel ...................................................................................................................................................... 69
Minimum Standards of Accommodation ................................................................................................. 69
Limits on Meals ....................................................................................................................................... 69
Incidental Expenses ................................................................................................................................ 70
Expenses Forms ..................................................................................................................................... 70
Termination of Employment ........................................................................................................................ 71
Notice ...................................................................................................................................................... 72
Voluntary Resignation / Retirement ........................................................................................................ 72
Team Members Exit Procedures ............................................................................................................ 73
Casual Team Members ........................................................................................................................... 73
Termination of Probationary Employment .............................................................................................. 73
Abandonment of Employment................................................................................................................. 73
Redundancy or Retrenchment ................................................................................................................ 74
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TABLE OF CONTENTS
Managers Guide:..................................................................................................................................... 74
Death of Team Members ........................................................................................................................ 74
Chapter 3: Performance, Learning & Development ................................................................................... 75
Performance Review ................................................................................................................................... 76
Who Completes The Performance Review & How Long Will It Take? ................................................... 76
Is a Performance Review Used For Disciplinary Action? ....................................................................... 76
Preparing for Performance Review: ........................................................................................................ 77
At the Meeting ......................................................................................................................................... 77
After the Meeting ..................................................................................................................................... 78
Learning & Development ............................................................................................................................. 79
Types of Development ............................................................................................................................ 79
Training Not Included on the Training Plan ............................................................................................ 80
Roles and Responsibilities ...................................................................................................................... 80
Managers Guide:..................................................................................................................................... 81
Training Plans ......................................................................................................................................... 81
Plan & Deliver the Training Sessions...................................................................................................... 81
Unsatisfactory Work Performance .............................................................................................................. 83
Natural Justice ........................................................................................................................................ 83
Guidance ................................................................................................................................................. 83
Performance Counselling ........................................................................................................................ 84
Unsatisfactory Work Processes .............................................................................................................. 84
Dismissal for Unsatisfactory Work Performance .................................................................................... 85
Managers Guide:..................................................................................................................................... 85
Reasons for Under-Performance ............................................................................................................ 85
Things to Consider in Relation to Under-Performance ........................................................................... 86
Unsatisfactory Work Performance (For businesses with more than 15 team members) ....................... 87
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TABLE OF CONTENTS
Managers Guide:..................................................................................................................................... 89
Unsatisfactory Work Performance (For small businesses with less than 15 team members) ............... 90
Chapter 4: Behaviour & Code of Conduct................................................................................................... 92
Anti-Discrimination ...................................................................................................................................... 93
Workplace Bullying & Harassment .............................................................................................................. 95
Definition of Workplace Bullying ............................................................................................................. 95
Definition of Sexual Harassment............................................................................................................. 96
Actions That Are Not Bullying or Harassment ........................................................................................ 96
Effects of Bullying or Harassment on People and ABCD ....................................................................... 97
ABCD Strategies to Eliminate Bullying and Harassment ........................................................................ 97
Responsibilities of Team Members ......................................................................................................... 97
Responsibilities of Managers .................................................................................................................. 98
Vicarious Liability .................................................................................................................................... 98
Commitment to Promptly Investigate ...................................................................................................... 98
Consequences of Breach of Policy ......................................................................................................... 98
Review of Policy ...................................................................................................................................... 99
Racial Vilification ....................................................................................................................................... 100
What is Racial Vilification? .................................................................................................................... 100
Vicarious Liability .................................................................................................................................. 101
Commitment to Promptly Investigate .................................................................................................... 101
Consequences of Breach of Policy ....................................................................................................... 101
Review of Policy .................................................................................................................................... 102
Whistleblowing .......................................................................................................................................... 103
Interaction With Other Policies .............................................................................................................. 103
Reporting a Matter ................................................................................................................................ 104
Investigation of Allegations ................................................................................................................... 104
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TABLE OF CONTENTS
Confidentiality of Whistle-blower's Identity & Whistleblowing Reports ................................................. 104
Communication with the Whistle-blower ............................................................................................... 105
Whistle-blower Protection ..................................................................................................................... 105
Whistle-blower Involvement .................................................................................................................. 106
Not Acting in Good Faith or False Reporting ........................................................................................ 106
Management of a Person Against Whom a Report is Made ................................................................ 107
Review of Policy .................................................................................................................................... 107
Code of Conduct ....................................................................................................................................... 108
Respect for the Law & Lawful Instructions ............................................................................................ 108
Respect for Persons ............................................................................................................................. 108
Integrity ................................................................................................................................................. 109
Diligence ............................................................................................................................................... 109
Economy & Efficiency ........................................................................................................................... 110
Conflict of Interest ................................................................................................................................. 110
Insider Trading ...................................................................................................................................... 110
Discipline ................................................................................................................................................... 112
Summary Dismissal .............................................................................................................................. 112
Procedural Matters ................................................................................................................................ 112
Verbal Warning ..................................................................................................................................... 113
Written Warning .................................................................................................................................... 113
Final Written Warning ........................................................................................................................... 114
Suspension ........................................................................................................................................... 114
Summary Dismissal .............................................................................................................................. 114
Serious & Wilful Misconduct ................................................................................................................. 115
Managers Guide:................................................................................................................................... 116
Alcohol & Drugs ......................................................................................................................................... 119
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TABLE OF CONTENTS
Grievance Procedures ............................................................................................................................... 121
Chapter 5: Safety & Security ...................................................................................................................... 122
Workplace Health & Safety ....................................................................................................................... 123
Managers .............................................................................................................................................. 123
ABCD’s Workplace Health and Safety Officer ...................................................................................... 124
Team members ..................................................................................................................................... 125
Opening & Closing the Building ................................................................................................................ 127
Opening Procedures ............................................................................................................................. 127
What To Do In The Event Of A Break-In .............................................................................................. 127
Closing Procedures ............................................................................................................................... 128
After Hours Access .................................................................................................................................... 129
Domestic & Family Violence...................................................................................................................... 130
Safety & Support ................................................................................................................................... 130
If You Are Experiencing Domestic Violence ......................................................................................... 131
Confidentiality........................................................................................................................................ 131
Leave .................................................................................................................................................... 131
Requests for Changes to Working Arrangements ................................................................................ 131
Workplace Safety Plans ........................................................................................................................ 132
Where the Perpetrator Is a Current Team Member .............................................................................. 133
Managers Guide:................................................................................................................................... 133
Where a Team Member Discloses Domestic Violence to You ............................................................. 133
If You Suspect Domestic Violence ........................................................................................................ 134
Undesirable Client Behaviour .................................................................................................................... 135
Receiving Goods Loss Prevention ............................................................................................................ 136
Receiving Stock Procedures ................................................................................................................. 136
Manual Handling ....................................................................................................................................... 137
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TABLE OF CONTENTS
First Aid ..................................................................................................................................................... 139
Fire ............................................................................................................................................................ 140
Procedures in a Fire .............................................................................................................................. 140
Fire Wardens......................................................................................................................................... 141
Fire Wardens Duties in a Fire ............................................................................................................... 142
Problems Fire Wardens Might Face ..................................................................................................... 143
Fire Wardens - Non-Emergency Duties ................................................................................................ 144
Armed Robbery ......................................................................................................................................... 145
Working From Home ................................................................................................................................. 147
Safety While Working From Home........................................................................................................ 147
Security When Working From Home .................................................................................................... 148
Child Care ............................................................................................................................................. 149
Expenses .............................................................................................................................................. 149
Waste Management .................................................................................................................................. 150
In The Event of a Waste Related Incident / Emergency: ...................................................................... 150
Workplace Rehabilitation........................................................................................................................... 151
The Role of the Injured Team member ................................................................................................. 151
The Role of the Rehabilitation Coordinator ........................................................................................... 152
The Role of Managers / Team Leaders ................................................................................................ 153
The Role of Co-team Members............................................................................................................. 153
Workplace Surveillance ............................................................................................................................. 154
Consultation .......................................................................................................................................... 155
Security Cameras.................................................................................................................................. 155
Mobile Telephone Cameras .................................................................................................................. 156
Computer Surveillance .......................................................................................................................... 156
Email & Internet..................................................................................................................................... 157
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TABLE OF CONTENTS
Tracking Surveillance ............................................................................................................................ 157
Adverse Actions .................................................................................................................................... 158
Access to Surveillance Records ........................................................................................................... 158
Team Member Surveillance Of Managers Or Other Team Members................................................... 158
Chapter 6 Information Technology ............................................................................................................ 159
Information Technology (IT) ...................................................................................................................... 160
Password Protection ............................................................................................................................. 161
Anti-Virus Software ............................................................................................................................... 161
Positioning of Computers ...................................................................................................................... 161
Site Monitoring ...................................................................................................................................... 161
Computer Back-ups .............................................................................................................................. 161
Internet & Social Media ............................................................................................................................. 163
What Can You Disclose? ...................................................................................................................... 163
What Can't You Disclose? .................................................................................................................... 163
It's Not Just What You Say L It's How You Say It ............................................................................... 165
Other General Bits & Pieces ................................................................................................................. 165
Emails ........................................................................................................................................................ 167
Email Signatures ................................................................................................................................... 167
Email Security ....................................................................................................................................... 167
Misuse of Email ..................................................................................................................................... 167
It's Not Just What You Say L It's How You Say It ............................................................................... 168
Mobile Phones, Instant Messaging, Personal Calls & Personal Mail ....................................................... 170
MP3/Music Headsets/Hand-held Games .............................................................................................. 170
BYOD (Bring Your Own Device) - Private Smartphones, Tablets, Laptops, Wearables & PDAs ............ 171
Requirements for BYOD approval ........................................................................................................ 171
Limitations and Warnings ...................................................................................................................... 172
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TABLE OF CONTENTS
Printers, Copiers & Faxes ......................................................................................................................... 174
Confidential printing & faxes ................................................................................................................. 174
Unclaimed printing & faxes ................................................................................................................... 175
Chapter 7 Administration & Support ......................................................................................................... 176
Certificate Of Service ................................................................................................................................ 177
Office Appearance ..................................................................................................................................... 178
Weekly Tasks: ....................................................................................................................................... 178
Daily Tasks:........................................................................................................................................... 178
Kitchen & Bathrooms ............................................................................................................................ 179
Waste Bins ............................................................................................................................................ 179
Recycling Bins....................................................................................................................................... 179
Meeting Rooms ......................................................................................................................................... 180
Serving Clients .......................................................................................................................................... 181
Building Relationships ........................................................................................................................... 181
Providing Information and Advice ......................................................................................................... 181
Dealing With Waiting Clients................................................................................................................. 182
Client Complaints ...................................................................................................................................... 183
Media ......................................................................................................................................................... 184
Telephones ................................................................................................................................................ 185
Answering the Telephone ..................................................................................................................... 185
Standard Greeting ................................................................................................................................. 185
Dealing with Enquiries .......................................................................................................................... 185
Manner .................................................................................................................................................. 186
Answering the Telephone While Serving a Client................................................................................. 186
Expenditure & Purchasing ......................................................................................................................... 187
Expenditure Limits ................................................................................................................................ 187
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TABLE OF CONTENTS
Team Member Delegations ................................................................................................................... 187
Petty Cash Procedures ......................................................................................................................... 188
Motor Vehicles ........................................................................................................................................... 189
Licensing ............................................................................................................................................... 189
General Conditions ............................................................................................................................... 189
Parking & Traffic Infringements............................................................................................................. 189
Fuel Cards ............................................................................................................................................. 190
Vehicle Maintenance ............................................................................................................................. 190
Insurance Policy .................................................................................................................................... 191
Safety & Security................................................................................................................................... 191
Roadside Assistance ............................................................................................................................ 191
Accidents ............................................................................................................................................... 192
Notification Immediately After An Accident ........................................................................................... 193
Lost Property ............................................................................................................................................. 194
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