17.5 Role: RLS Administrator (2 posts available) – Ref 961 Salary: £14,400 - £18,000 per annum FTE (pro rata salary £7,200 – £9,000 for 17.5 hours) Location: The Windings, Cable Drive, Helsby Hours: Average 17.5 hours a week on rolling rota basis to include weekends / Bank holidays - covering Monday to Sunday 10:00 – 15:00 Duration: Permanent Tier: 7B Would you like to work in a new Retirement Living development? Are you looking for an opportunity where you can make a difference to people’s lives? Do you take pride in your work? If you have answered yes to these questions, this role may be just what you are looking for! We are looking for experienced Administrators to deliver a high quality Administration and Reception function to Retirement Living scheme (RLS) services. You will ensure that excellent customer service is achieved, performance is maximised and that all activity supports the achievement of the Groups vision and is reflective of older people’s aspirations. Key responsibilities will include: 1. To take and respond to enquiries from residents and customers, guided by the Scheme Manager. 2. To provide reception cover at schemes as required and to ensure corporate reception standards are maintained. To provide reception cover for colleagues’ absence/leave. 3. To prepare information and sign up packs for the Scheme Manager and make arrangements for customer contact and visits on their behalf to enable them to meet performance targets on voids. 4. To carry out general admin duties for the scheme based team. 5. To assist in the production of information for the team including word processing, mail merge, spreadsheets. 6. Assist with logging repairs in conjunction with Site Officer and contractors visiting site. 7. To assist the Scheme Manager with organising events and producing promotional materials. 8. Arrange meetings and take minutes to support Co-ordinator and Scheme Managers. Your Housing Group is one of the UK's largest social housing providers with over 33,000 homes across the North West, Yorkshire and the Midlands. As well as a wide range of homes for social and affordable rent, Your Housing Group also provides homes for sale and shared ownership as well as Extra Care housing, sheltered and supported accommodation for older people and young adults. Our mission is "transforming your lives and your communities" and we do this by providing the people who live in our communities with a wide range of guidance and support services. This role is subject to a basic/enhanced Disclosure and Barring Service (DBS) Check. Your Housing Group provides an extensive rewards package to all its employees. You will be joining a supportive environment, where we live our values within an IIP Gold accredited organisation and Employer of the Year, Cheshire Business Awards 2014 If you believe you have the skills, experience and knowledge to perform effectively in this role we would like to hear from you. Please visit us at www.yourhousinggroup.co.uk/careers to access further information about this role. To apply please send your CV, completed declaration form, equality diversity and include a covering letter giving your current salary, benefits package, availability and detailing how your experience demonstrates the requirements of the role to People Enquiries team at [email protected]. Please quote reference 961 on all correspondence. Closing date: Monday 23 March 2015 Interview Date: TBC Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for tenants or anyone who resides in a Your Housing Group property. It also operates the scheme for any applicants who declare they have a disability. These applicants who meet the minimum requirements for the role as set out in the role profile and person specification will be guaranteed an interview. Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified.