1. health and fitness

ICSI 2015
COLLOQUIUM
18th Annual ICSI Colloquium on Health Care Transformation
May 4-6, 2015, Saint Paul RiverCentre, St. Paul, MN
Better Health
Better Care
Better Costs
Are we there yet?
Overview
ICSI
Who Should Attend
The Institute for Clinical Systems Improvement (ICSI) is
a non-profit, quality improvement organization comprised
of approximately 50 medical group and hospital members
that represent 8,000 clinicians in Minnesota and
surrounding areas. It is sponsored by three nonprofit
health plans – HealthPartners, Medica, and UCare. ICSI
brings clinicians, health plans, state agencies, employers,
patients and other stakeholders together to innovate
and accelerate change in order to co-create sustainable
solutions that achieve the Triple Aim of improving
population health, the patient care experience, and the
affordability of care.
•
Stakeholders involved in transforming health care and
improving health in the community
•
Medical group and hospital senior executives,
administrators and medical directors
•
Clinicians, including primary and specialty care
physicians, behavioral health specialists, nurses, care
managers and others
•
Quality improvement and quality assurance
management staff
•
HIT/EHR personnel
•
Health plan executives
Objectives
•
Policy makers and health educators
At the conclusion of the Colloquium, participants should
be able to:
•
Community partners involved with patient transitions
across the care continuum
•
Other stakeholders in health care and health, including
employers, public health officials, citizen advocacy
groups, patients and health care media
• Identify strategies, programs and tools that can
eliminate system waste and help medical groups
reduce their Total Cost of Care.
• Discuss the changing roles and essential new skills
of leaders, including executives, staff and citizens,
required to successfully lead advancements to sustain
their health systems.
• Discuss ideas and designs for achieving the Triple
Aim that have been developed by health care
organizations and could be implemented in an
attendee’s health care organization, including the
further integration of behavioral health and primary
care.
• Identify innovative and successful ways to connect
with local stakeholders and collaborate with them
to target Triple Aim goals and foster healthier
communities.
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Stay Connected
ICSI offers a mobile app to make it easy for attendees to
access session information and more on a variety of
devices. A standard web version will also be available for
those without mobile access. The app will be available
shortly before the Colloquium; please watch your email
and ICSI’s website for download information.
Pre-conference Workshop
Keynote Speakers
Emerging Leaders Workshop
The Healing Power
of Story
Monday, May 4, 1:00 – 4:30 p.m.
Dan Trajano MD, MBA, Vice President, Population Health, Medica;
and Kathy Cummings, RN, BSN, MA, Project Manager/Health Care
Consultant, Institute for Clinical Systems Improvement
This half-day workshop is ideal for
practicing clinicians ready to take on
more management responsibilities,
as well as medical students on an
emerging leader track.
Led by Dan Trajano, MD, MBA, vice
president, population health, Medica,
and Kathy Cummings, ICSI project
manager/health care consultant,
this session will provide an overview
of the quality improvement process
and adaptive leadership, and how
they contribute to achieving the
Triple Aim, eliminating waste, and
improving both staff and patient
satisfaction.
Open to all Colloquium attendees.
Emerging leaders who meet certain
criteria can also attend the Colloquium
at a significant discount.
Tuesday, May 5
8:50 - 9:55 a.m.
Kevin Kling, Writer/Performer, Minneapolis, MN
Have we lost our connection to
what really heals? Is it possible
that healing is limited only by our ability to perceive it?
Modern medicine offers us unparalleled resources to heal
our bodies, but what gets us the rest of the way there? As
health care providers and as a community, what can we
learn about ourselves that will enhance our ability to serve
others? Kevin Kling, author and storyteller, will share his
personal experiences about his 2001 near-fatal motorcycle
accident and the importance of storytelling in resilient
recovery.
Feet, Forks, and The
Fate of Our Families
Wednesday, May 6
8:45 - 9:50 a.m.
David Katz, MD, MPH, FACPM, FACP, Director and
Co-Founder, Yale Prevention Research Center, New
Haven, CT
As the Colloquium addresses the
question of “Are we there yet?” in seeking the Triple
Aim, this presentation will raise the question of “Are
we following the right map?” As an authority on the
prevention of chronic disease, nutrition and weight
management, and a leader in integrative medicine and
patient-centered care, Dr. Katz will address the power of
lifestyle in redefining a person’s health.
The presentation will explain how by making lifestyle
changes U.S. citizens can potentially reduce the burden of
chronic disease by 80 percent. The critical role that the
health care community can play in helping patients make
the behavioral changes required for lifestyle change will
be explained. Attendees will walk away with a renewed
perspective and additional tools to get us “there.”
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Tuesday, May 5
1
2
Population Health/
Care Delivery
Patient Care/
Community Engagement
TRACK
7:30–8:30 a.m. Continental Breakfast
8:30–8:50 a.m. Welcome and Announcements
Sanne Magnan, MD, PhD, President and CEO, and Cally Vinz, RN, Vice President,
Institute for Clinical Systems Improvement, Bloomington, MN; and Paula Santrach,
MD, ICSI Board Chair, Mayo Clinic, Rochester, MN
8:50–9:55 a.m. Keynote Address
The Healing Power of Story
Kevin Kling, Writer/Storyteller, Minneapolis, MN
9:55–10:15 a.m. Break
10:15–11:10 a.m. Breakout Session 1
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Innovations in Care for Older Adults with
Complex Needs: Lessons from LEAP
Michael Parchman, MD, MPH, Director, MacColl Center/Group Health Research
Institute, Seattle, WA
Older adults with complex needs present unique challenges
to most primary care settings. We conducted site visits to
30 exemplary primary care practices across the U.S. to learn
how they organized high-functioning teams. We found that
“Learning from Effective Ambulatory Practices” (LEAP)
teams commonly did risk stratification, had well-developed
core teams surrounded by an extended team, task-shifted,
integrated mental/behavioral health and extended care
accountability across multiple care settings. We learned that
team-based care for older adults with complex needs not
only improves patient experience and outcomes, it increases
joy in practice. We will also present case studies, examples
and tools from the LEAP Team Guide.
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3
TRACK
2
TRACK
Costs/
Leadership
All Aboard! Consumer and Community
Engagement in Health System Transformation
Sarah Greenfield, Health Care Program Manager, TakeAction Minnesota, St. Paul,
MN; and Renée Markus Hodin, JD, Project Director, Voices for Better Health,
Community Catalyst, Boston, MA
ICSI often uses a boat analogy to describe the transition
from fee-for-service to a value-based health care system:
“one foot on a dock and the other in a boat drifting to sea.”
We know that some providers, payers and policy makers are
getting in the boat, but consumers are often still on shore,
uncertain what these reforms mean for them and unsure
how to climb aboard the ship. In this session we will hear
from a leading national consumer advocacy organization,
Community Catalyst, about how these stakeholders can
collaborate in order to achieve better health, better care
and better costs. Community Catalyst will be joined
by its Minnesota-based partner and will share lessons
from decades of health advocacy work in communities,
courtrooms, statehouses and on Capitol Hill.
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Who Heals the Healer?
Lori Drill-Mellum, MD, MPH, FACEP, ABHIM, Chief Medical Officer and Vice
President of Patient Safety Solutions, Minneapolis, MN
There is an epidemic of stress and burnout in the US
medical provider population. This is an issue that has farreaching impact. It affects health care safety and patient
care, in addition to employee satisfaction. The underlying
contributors to this epidemic will be reviewed, and a variety
of techniques, programs, and resources to promote healing
among clinicians will be shared.
Participants will recognize the incidence of physician
burnout in the U.S.; understand how burnout impacts
patient safety; understand the impact of stress on health
and healing; identify researched practices and techniques
that can reduce the effects of stress and burnout and
promote health; discuss some physician wellness programs
that promote healthy habits, resiliency and positive
interactions; and practice some resiliency techniques.
Tuesday, May 5
11:20 a.m.–12:15 p.m. Breakout Session 2
1
Delivering on What Matters Most in Late Life:
Honoring the Medical and Non-Medical
Preferences of Advanced Illness
Eric Anderson, MD, Principal Investigator, Late Life Supportive Care, and Sandra
Schellinger, MSN, NP-C, Senior Research Scientist, Allina Health, Division of
Applied Research, Minneapolis, MN
Living with chronic conditions includes staggering health
care and lifestyle burdens for patients and their caregivers.
Patients entering later life face unique challenges including
functional decline, preference-sensitive care planning and
options, and competing risks and decisions, as care shifts
from disease management to palliative approaches.
The LifeCourse intervention is a care approach that
promotes living well with chronic illnesses. This approach
provides ongoing, across-setting assistance by layperson
care guides supported by a clinical team, and coordinates
and supports the medical and non-medical needs of patients
with advanced heart disease, cancer and dementia. The
team details the use of patient-articulated goals to inform
care decisions, and subsequent effects on patient and
caregiver quality of life, care experience, and utilization.
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Patient Engagement, Coaching Models:
Outcomes and Implications
Val Overton, DNP, FNP-BC, Doctor of Nursing Practice, Board Certified Family
Nurse Practitioner, VP of Quality and Innovation, and Carmen Parrotta, MPH,
Performance Improvement Consutlant, Fairview Medical Group, St. Paul, MN
Fairview has been working to understand how to best
increase quality outcomes and patients’ engagement
in their care. We will present results of a randomized
controlled trial in which we compared different models
of coaching for diabetes. We will discuss the use of
coaching, motivational interviewing, patient engagement
and activation, and the impact of technology on diabetes
outcomes. We will also discuss coaching models in
depression.
Participants will hear lessons learned related to coaching
and patient activation in addition to possible future
implications for new models of care.
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Leverage Both Power and Empowerment to
Build Partnerships for Transformation
Neal Baker, MD, Principal, Neil Baker Consulting and Coaching,
Bainbridge Island, WA
Navigating transformation in health care from any role
is quite demanding. Problems and disruptions in work
relationships are extremely common. The complexities and
pressures of health care can pull everyone, at times, out of
their best relational skills. Role complexity makes things
even more difficult – at any given time, a person could be
acting as a clinician, administrator, colleague, change agent,
leader, or follower. There are also quite human, universal
tendencies toward problematic ways of expressing and
responding to power which can undermine collaboration.
Paradoxically, empowerment and power must enhance
each other for the best outcomes and work environment.
Methods will be presented to guide actions in difficult
situations toward building partnerships which promote an
effective mix of power and empowerment.
12:15–1:15 p.m. Lunch (Ballrooms C and D)
1:15–2:10 p.m. Breakout Session 3
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Are We There Yet? The Use of eHealth in
Addressing the Triple Aim: A Community
Discussion
Kari Bailey, MBC, MBA, Director of Community Health, Medica Health Plan,
Minnetonka, MN; Bruce Penner, RN, BA, Director of Quality, Integrity Health
Network, Duluth, MN; and Rachelle Schultz, MHA, President/CEO, Winona Health,
Winona, MN
As we address the Triple Aim, the use of social media, new
developments in technology, and increased connectivity
are becoming an increasing part of our efforts at many
levels. This session will provide an interactive discussion
from multiple perspectives on the use of eHealth in their
improvement efforts. You’ll come away with new ideas
from projects funded by grants to address this new area of
endeavor.
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Community Health Workers: Advancing Health
Equity and the Triple Aim
Joan Cleary, Executive Director, Minnesota Community Health Worker Alliance,
Minneapolis, MN; and Sarah Redding, MD, MPH, CEO, Care Coordination Systems,
Akron, OH
This panel presentation will begin with an overview of the
community health worker (CHW) role and Minnesota’s
nationally recognized accomplishments to develop the field,
including statewide, standardized, competency-based CHW
education and CHW payment under Minnesota health care
programs. Building on this background, we will focus on
the Pathways Community HUB model including results,
experience, scale-up and replication of this evidence-based
CHW program. The session will wrap up with discussion
of key questions on the integration of team-based CHW
strategies to help achieve optimal and equitable health
outcomes for all communities.
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Tuesday, May 5
3
Accelerate Complex Issues Resolution with
Sense-Making
Albert Linderman, PhD, CEO, Sagis Health, Shoreview, MN
Addressing wicked problems in health care demands
uncommon skills. These skills can be learned. This
workshop will introduce health care leaders to ground
breaking sense-making processes drawn from 40 years of
research and recently adopted by U.S. intelligence gathering
agencies, and how to use them for initiating and activating
the best intelligence in your organization. The adaptation
designed by Linderman works by engaging people in ways
that surface tacit existing mental models that positively
or negatively influence desired organizational and service
delivery innovations and outcomes. Their use maximizes
problem solving, adaptation, survival, and sustainability.
Attendees will learn how and why these techniques work
and receive immediately usable techniques.
2:10–2:30 p.m. Break
2:30–3:25 p.m. Breakout Session 4
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Data, Trust, and Relationships: Creating
Transformational Change: Why is Something
That Makes so Much Sense so Hard to DO
Jay Want, Owner/Principal, Want Healthcare, LLC, Denver, CO
It’s pretty logical that our current health care system has to
change, but the problem is that logic has very little to do
with it. Because this is emotionally important to us, we will
decide or not decide to embrace this change as we do all
other important change: with the emotional centers of the
brain. Understanding that, and mobilizing those emotional
centers, gives us the best chance to have others join us in
the quest for a more effective, more efficient, and more
humane system.
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Going Beyond Clinical Walls: Connecting with
Your Community Resources
Jill Bach, BS, RN, Clinical Performance Improvement Coordinator, and Sue
DeGolier, BA, Director of Social Services, Ridgeview Medical Center, Waconia,
MN; Neal Holton, MD, MPH, PhD, Medical Director, St. Paul Ramsey County Public
Health, St. Paul, MN; and Sanne Magnan, MD, PhD, President and CEO, Institute
for Clinical Systems Improvement, Bloomington, MN
Thinking about connecting with resources in your
community to improve patient outcomes? Solve complex
problems? Increase effectiveness? These two organizations
will share their experiences using the Going Beyond
Clinical Walls materials, developed through a grant from
the Robert Wood Johnson Foundation. Hear how these
organizations began collaborating to address common
challenges.
St. Paul Ramsey County Public Health is meeting with the
United Family Practice clinic to explore possibilities for
connecting the clinic’s patients with public health programs
and services. Ridgeview Medical Center is engaging the
Senior Commission for Communities in Carver County
to increase the number of individuals who participate in
advance care planning. Ridgeview will help the county
become “conversation ready” by assisting with the process
and tools, including its Honoring Choices program.
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Consumer/Provider Collaboration: Advocating
for Integrated Care
Carol Regan, MPH, Senior Advisor, Community Catalyst, Washington, DC; and
Gregg Warshaw, MD, Professor, University of Cincinnati, Cincinnati, OH
There are over 10 million Medicare/Medicaid beneficiaries
(dual eligibles). The Medicare and Medicaid programs are
not well integrated, and many beneficiaries have trouble
navigating the health care system – experiencing poor care
and unnecessary complications. Under the Affordable Care
Act, states have launched demonstration projects to provide
better care to dual eligibles.
The Voices for Better Health project is working with
advocates in five states to shape the implementation of
these demonstrations so they best serve consumers’ needs.
Many of these consumers are older, often frail adults, and
advocates are partnering with geriatrics practitioners to
bring best care practices into the demonstrations. This
session will share lessons from this work, including how
best to collaborate with consumer advocates to achieve the
Triple Aim.
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Tuesday, May 5
3:25–3:45 p.m. Break
3:35–4:30 p.m. Breakout Session 5
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Building Strategy for Health Care Value: Role of
the Patient Experience Architect
Amy Cotton, MSN, APRN, FAAN, System Vice President for Patient Engagement
and Chief Experience Officer, Eastern Maine Health Care Systems, Brewer, ME
Evidence is growing that individualized care, empathy
and exceptional service result in (1) improved patient
engagement, (2) quality clinical outcomes and (3) lower
health care costs. At Eastern Maine Health Care Systems,
the Chief Experience Officer (CXO) role was created in
2014 to provide executive leadership for patient experience
strategy. This session will highlight a multi-hospital, home
health, long-term care, primary care and accountable
care organization’s journey to truly deliver patient-centric
care. Aligning patient experience, safety and evidencebased clinical care has informed a new enterprise quality
structure. Session takeaways will include enhanced
knowledge of the CXO role, alignment of CXO and
Chief Quality Officer to build health care value, patient
experience definition and measurement, and lessons learned
to date.
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3
2015 PQRS Reporting and the Value-Based
Payment Modifier Program
Candy Hanson, BSN, PHN, LHIT-HP, CPF, Program Manager, Stratis Health,
Bloomington, MN; and Gwen Mielke, BSN, PHN, CPHIT, CPEHR, Healthcare/HIT
Consultant, Stratis Health/REACH
This session will provide participants with an overview
of the Physician Quality Reporting System (PQRS) and
the Value-Based Payment Modifier Program. Participants
will learn how to choose Clinical Quality Measures
(CQMs) to report PQRS successfully, and will also learn
more about the move in health care from a fee-forservice reimbursement model to a pay-for-quality model.
Participants will also understand how to avoid the 2017
Centers for Medicare and Medicaid Services (CMS)
payment adjustments associated with all three CMS
incentive programs.
Decreasing Racial and Socioeconomic
Disparities
David Johnson, MBA, Regional Clinic Director, HealthPartners Medical Group,
Bloomington, MN
HealthPartners, an integrated care system in Minnesota,
has dramatically reduced disparity gaps in health care (for
example breast cancer screening, from 8.2% to 3.2%,
and colorectal cancer screening, from 26.2% to 12.8%),
while improving overall screening rates to best-in-nation
levels. Focused work on cultural humility to understand
our population and partner with the community has led
to improved outcomes and experience for our patients –
regardless of race, ethnicity, or insurance coverage type.
Attendees will learn how to identify the importance of
being culturally humble as an organization, how to partner
with your community, how to develop strategies to reduce
disparities in your population, while improving health
outcomes for all the patients in your care.
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Wednesday, May 6
7:00–8:30 a.m. Continental Breakfast
7:30–8:20 a.m. Payer Panel
Payment Reform: What’s Next?
Craig Acomb, MS, Chief Operating Officer, Institute for Clinical Systems
Improvement, Bloomington, MN (moderator); Charles Fazio, MD, MS, Health Plan
Medical Director, HealthPartners, Bloomington, MN; Russ Kuzel, MD, Chief Medical
Officer, UCare, Minneapolis, MN; and Mark Werner, MD, CPE, FACPE, Senior Vice
President and Chief Clinical and Innovation Officer, Medica, Minneapolis, MN
Payment reform has been discussed as an important
element for transformation of the U.S. health system, and
many experiments are underway. What are we learning and
where do we go next? Come hear local health plan leaders
talk about the current state and future directions. Plenty of
time for questions and answers.
8:30–8:45 a.m. Opener
8:45–9:50 a.m. Keynote Address
Feet, Forks, and the Fate of Our Families
David Katz, MD, MPH, FACPM, FACP, Director and Co-Founder, Yale Prevention
Research Center, New Haven, CT
9:50–10:10 a.m. Break
10:10–11:05 a.m. Breakout Session 6
1
A Cold Is Never Just a Cold:
Improving Care at Every Encounter
James Welters, MD, FAAFP, Partner, Immediate Past President, Northwest Family
Physicians PA, Plymouth, MN
It’s been estimated that the typical primary care doctor
would need to spend 18 hours a day in order to provide all
indicated preventive health services and chronic disease
management for an average panel size. However, the
skills of all team members, from the front of the office,
through the clinical area and out to the back office, can
be harnessed to improve care, reduce costs and enhance
patient experience. Learn how Northwest Family Physicians
(NWFP), an independent primary care group, successfully
engages all staff, in concert with providers, to offer needed
care at all patient interactions. This approach, including
an innovative Quality Bonus Program, has helped NWFP
receive national and local awards for its ongoing pursuit of
the Triple Aim.
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2
Bedside to Boardroom: Engaging Patients and
Families Across the Organization
Libby Hoy, Founder/CEO, PFCCpartners, Long Beach, CA
Patients and families are the most under utilized resource
in the health care environment. The question is how do we
effectively engage them for better outcomes in their own
care, as well as engage them as partners in improvement
across the organization.
This presentation will explore effective strategies for
engaging patients and families in care and present some
solutions for the challenges in doing so, and share
extraordinary outcomes for patients when a team strategy
was employed.
From this first-person experience, the presenter will
also share her experiences over the last two decades of
developing structures for integrating patients and families
into improvement efforts, including effective processes for
developing patient-family advisory councils. Participants
will leave this session understanding the value of engaging
patients and families, from the bedside care-giving
relationship to the boardroom, for co-design of effective
improvement efforts.
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Comprehensive Care Management for Complex
Patients in an ACO: A Systems Approach
Henry Chung, MD, Chief Medical Officer, Montefiore Medical Center Care
Management Organization, Yonkers, NY
More health care systems and practices are treating patients
under a value-based arrangement that rewards cost savings,
high quality and patient satisfaction. As these systems
gain more experience under these contracts, a diverse
range of care management activities will be necessary to
achieve these goals, particularly for medically vulnerable
and psychosocially complex patients. Montefiore Medical
Center and its care management organization has over
18 years experience managing such patients, now totaling
250,000 and growing, in value-based plans. Attendees will
understand the Montefiore journey, lessons learned, and
current care management programs and priorities. There
will be dialogue about the evolving role of patient-centered
medical home, clinical and claims data, telephonic care
support, and field-based navigation supports in creating an
organized care management system.
Wednesday, May 6
11:15 a.m. – 12:10 p.m. Breakout Session 7
1
Cultivating Improvement Capabilities at the
Front Lines of Care: Coaching Experience and
Lessons Learned
Margorie Godfrey, PhD, MS, BSN, FAAN, Co-Director – The Dartmouth Institute
Microsystem Academy, The Dartmouth Institute for Health Policy and Clinical
Practice, Lebanon, NH
Achieving strategic improvement goals is challenging in
the day-to-day care of populations of patients. The front
line interface between interdisciplinary improvement
teams including patients and families (clinical micro
systems) is the building block of health care where care is
delivered and continuously improved. Leaders can create
the conditions for successful improvement and benefit
from the help of team coaches who support, encourage,
and keep improvement activities on track. This review of a
research/experience-based team coaching model in a variety
of contexts around the world and critical lessons learned
will help guide and support those interested in cultivating
sustainable improvement capability at the front lines of
care.
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Redirecting Power to Communities to Improve
Health: Engaging Patients as Partners in
Redesigning Care
Lyndee Knox, PhD, Director, LA Net, Los Angeles, CA
For health care to be truly patient centered, health care
systems and practices must engage patients as partners
in redesigning care. Efforts to do this in the past in
Federally Qualified Health Centers (FQHCs) and other
settings have focused primarily on including members of
the patient community on FQHC governing boards. LA
Net is experimenting with new methods and processes for
engaging patients as collaborators in redesigning health
care visits and episodes of care. Dr. Knox will describe
LA Net’s work using a process called patient-engaged
redesign to reconsider and redesign health care visits. Dr.
Knox will also discuss work LA Net is involved in that
seeks to redirect power to communities to improve health.
Participants will receive information on a robust patient
engagement process called patient-engaged redesign.
Participants will also be introduced to new ideas of
“redirecting power” to communities to become guardians
of health and learn how this contrasts with traditional ideas
of “empowering” communities.
3
Total Cost of Care Measurement, Reporting
and Activities
Tina Frontera, MHA, Chief Operating Officer, and Gunnar Nelson, Health
Economist, MN Community Measurement, Minneapolis, MN
Learn about the statewide rollout of the Total Cost of
Care (TCOC) Measure by MN Community Measurement.
Presenters explain how TCOC is being measured, what
we are learning, improvement efforts and future national
discussions about cost of care measurement.
12:10–1:10 p.m. Lunch (Ballrooms C and D)
1:10–2:05 p.m. Breakout Session 8
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There be Dragons: The Journey from
Randomized Control Trial to Sustainability
David Katzelnick, MD, and Mark Williams, MD, Psychiatrist, Mayo Clinic, Rochester,
MN; and Claire Neely, MD, Chief Medical Director, Institute for Clinical Systems
Improvement, Bloomington, MN
COMPASS (Care of Mental, Physical And Substanceuse Syndromes) is a three-year Centers for Medicare
& Medicaid Innovation Award to improve the care
for complex patients with poorly controlled medical
comorbidities and active depression. This presentation will
focus on the steps needed to deeply understand an RCT,
done in a research setting, before taking it to scale across
eight states and 18 medical groups and spread to additional
patient populations. Attendees will gain understanding
of methods used to define key elements of RCTs, how to
balance the discipline needed for model fidelity with the
resource-based need for local adaptation, and how data
during scale up and spread helps build sustainable practices.
Mayo Health Systems ongoing journey will be highlighted.
The contents of this presentation are solely the responsibility of the
authors and do not necessarily represent the official views of the
U.S. Department of Health and Human Services or any of its
agencies. The project described was supported by Grant Number
1C1CMS331048-01-00 from the Department of Health and
Human Services, Centers for Medicare & Medicaid Services.
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Wednesday, May 6
2
Ensuring Safety at Transitions of Care: Lessons
from Consumer Research and Pilot Testing
Marie Dotseth, MHA, Executive Director, and Lynette Wheelock, RN, MS, Director,
Minnesota Alliance for Patient Safety, Minneapolis, MN
The Minnesota Alliance for Patient Safety (MAPS) recently
received a grant to focus on what consumers can do at
transitions of care to reduce errors and improve safety. A
consumer-focused campaign was developed and tools to
help prevent harm at transitions of care were produced and
tested. This session will describe the research, campaign
and results of the pilot testing and show how patients/
residents/families/consumers can protect themselves from
medical errors, especially during times of transition.
3
IHN Work in a Rural ACO, Addressing
Admissions/Cost
Melissa Larson, MBA, Chief Operations Officer; Bruce Penner, RN, BA, Director of
Quality; and Jeffrey Tucker, EFPM, President and CEO, Integrity Health, Duluth, MN
This is one organization’s story of their journey so far
across the ever-changing realm of health care reform.
From ACOs through Total Cost of Care models and
beyond, and now into accountable communities for health,
the experiences lived and insight gained have been anything
but mundane. This is an honest, sometimes painful look
at reality, but offers insights into solutions and examples of
successes to help other travelers along the way. You’ll laugh,
you’ll cry. You won’t believe what happens next!
2:05–2:15 p.m. Break
2:15–3:10 p.m. Closing Session
Turning the Maze into an Amazing Experience
Jill Bernard, Director of Education, HUGE Theatre, Minneapolis, MN
Our Colloquium visual uses a maze
to illustrate that finding the right path
to the Triple Aim can be difficult.
And, as anyone who has been in a
maze knows, you have to be creative,
totally present as well as accepting
of wrong turns to find your way out.
Ms. Bernard will lead this fun and
interactive closing session that will not
only energize you, but also provide valuable insights into
how to find and increase the joy in your work.
3:10–3:30 p.m. Gary’s Books Giveaway
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Accreditation
Physician
This activity has been planned and implemented in
accordance with the accreditation requirements and policies
of the Accreditation Council for Continuing Medical
Education (ACCME) through the joint providership of
Park Nicollet Institute and the Institute for Clinical Systems
Improvement. Park Nicollet Institute is accredited by the
ACCME to provide continuing medical education for
physicians.
The Office of Continuing Medical Education, Park Nicollet
Institute designates this live activity for a maximum of
14.75 AMA PRA Category 1 Credit(s)™. Physicians should
claim only the credit commensurate with the extent of their
participation in the activity.
American Academy of Family Physicians (AAFP)
Application for CME credit has been filed with the
American Academy of Family Physicians. Determination of
credit is pending.
Minnesota Board of Nursing
This program is designed to meet the Minnesota Board
of Nursing requirements. It is the responsibility of each
participant to determine if the program meets the criteria
for licensure or recertification for their discipline.
Disclosure Policy
It is the policy of Park Nicollet Institute to provide balance,
independence, objectivity, and scientific rigor in all of
its sponsored educational activities. All faculty, course
directors, and planning committee members participating
in sponsored programs and/or their spouse/partners are
required to disclose to the audience any real or apparent
conflict of interest related to the content of this activity.
Disclosure information is reviewed in advance in order
to manage and resolve any potential conflicts of interest,
and shared with the audience prior to the activity’s
presentations.
General Information
General Information
Online Registration Ends April 27, 2015
Colloquium Registration
Includes access to all registration materials, sessions,
continental breakfasts, lunches, and refreshment breaks. To
register, go to www.icsi.org.
Colloquium Registration
Desk Hours
The Colloquium Registration Desk is located on the second
floor of the Saint Paul RiverCentre.
Monday, May 4______________ 10:00 a.m. – 5:00 p.m.
Tuesday, May 5________________ 7:00 a.m. – 4:30 p.m.
Wednesday, May 6_____________ 7:00 a.m. – 1:00 p.m.
Continental Breakfast
A continental breakfast will be served on the second floor
of the Saint Paul RiverCentre.
Tuesday, May 5_________________7:30 a.m. – 8:30 a.m.
Wednesday, May 6______________7:00 a.m. – 8:30 a.m.
Accommodations – Deadline: April 3, 2015
Crowne Plaza St. Paul Riverfront
11 East Kellogg Boulevard
Saint Paul, MN 55101
Kellogg Ramp or RiverCentre Parking Ramps. Both ramps
are located on Kellogg Boulevard. There are approximately
2,200 parking spaces directly connected to Saint Paul
RiverCentre and Xcel Energy Center via these two ramps,
with an additional 15,000 + in close proximity. Parking fees
range from $10 to $15 daily.
Registration Cancellations – Deadline: April 24, 2015
Please submit Colloquium cancellations in writing by email,
mail or fax to the ICSI Meeting Management Office on or
before April 24, 2015. All Colloquium cancellations will
be assessed a $75 cancellation fee. Cancellations received
after April 24, 2015, will not be honored. Refunds will be
processed after May 6, 2015.
There is no charge for transferring registration to another
person at any time. Written notification of all registration
transfers must be received by the Meeting Management
Office.
Travel
Travel arrangements, including air and ground, can be made
through the Colloquium’s Travel partner at (952) 854-2551 or
(800) 247-1311.
Airport Transfer
Transportation from the Minneapolis/St. Paul Airport is
available via SuperShuttle for approximately $20 a person
each way with reservations. For reservations, book online at
www.supershuttls.com or call (800) BLUEVAN (258-3826).
Discounted hotel rooms are available to ICSI attendees,
at the Crowne Plaza St. Paul Riverfront. A negotiated rate
of $140 plus tax for a single/double room is available until
April 3, 2015. Reservations received after April 3, 2015, will
be accepted on a space and rate available basis. The Crowne
Plaza St. Paul Riverfront is a short 5-10 minute walk from
the Saint Paul RiverCentre.
ADA/Dietary/Special Requests
Cancellations must be received 24 hours prior to arrival in
order to avoid a charge for the first night’s room and tax.
Business casual.
To make your reservations, go to the hotel website and use
the group code “R36” or call (651) 224-5400 or
(800) 593-5708 and indicate you are with ICSI.
All information is subject to change without notice.
Parking
Saint Paul RiverCentre parking is available in either the
For equal and full enjoyment of the Colloquium, please
specify any special requirements in the “Special Requests”
area of the Colloquium registration form. Every effort will
be made to accommodate your request.
Recommended Attire
Program Changes
For more information, visit the ICSI website at www.icsi.
org or contact the ICSI Meeting Management Office at (952)
814-7060 or by email at [email protected].
11
8009 34th Avenue South, Suite 1200, Bloomington, MN 55425
Phone: (952) 814-7060 Fax: (952) 858-9675 Email: [email protected] www.icsi.org
© 2015 Institute for Clinical Systems Improvement