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EdgeView Benefits
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scores) and LAN/WAN signaling
capture
Reduce installation times of EdgeMarc EdgeProtect, and phones - from
hours to minutes
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Performance reporting provides
unprecedented visibility into the call
quality and the performance of the
VoIP network
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Leverage data-rich knowledgebase
that provies a vast library for troubleshooting problems to identify root
cause and mitigrations
EdgeView Features
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VoIP Network Visibility, Troubleshooting and Provisioning
The EdgeView Virtual Appliance enables service providers and enterprise customers to easily
scale their VoIP service through the central management and monitoring of Edgewater Networks’
EdgeMarc™ and EdgeProtect™ products. It provides device management, VoIP performance
monitoring and troubleshooting, performance reporting and the automated provisioning of many
VoIP devices.
With EdgeView Virtual Appliance, network operators are able to remotely identify and resolve
network impairments that negatively affect VoIP call quality. This reduces overall costs, shortens
problem resolution times and improves the end-user experience.
The EdgeView Virtual Appliance is used to manage networks of all sizes and can be installed as a
standalone system or in a redundant high-availability configuration for carrier grade environments.
EdgeView Add-on Modules
To maximize the value of the EdgeView Virtual Appliance, several add-on modules are available
including VoIP Monitoring, Plug & Dial, Web Services API, and Reports.
MOS (mean opinion score) statistics
capture - continuous and historical
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VoIP Service Management and Monitoring Software
Simplified troubleshooting using
tools such as MOS (mean opinion
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EdgeView Virtual Appliance
Proactive notification of poor call
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VoIP Monitoring (included) - The EdgeView Monitoring module provides device and
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Plug & Dial - The Plug & Dial module reduces the complex multi-step and error-prone
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EdgeView Reports - EdgeView Reports provides a real-time view of converged networks
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Web Services API - The Web Services Application Programming Interface (API) provides
quality using SNMP traps or email
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Call signaling capture and analysis for
advanced troubleshooting
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Active line VoIP testing
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Automated Plug & Dial setup of IP
phones and EdgeMarc
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Advanced knowledgebase
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Configuration/setup of CPE including
EdgeMarc and IP phones
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Image management and group upgrades for multiple nodes
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Secure transfer of User Agent authentication credentials
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Works with existing NMS infrastructure
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process of router and IP phone setup to a virtually hands-free installation. In a hosted VoIP
environment, users simply plug their IP phones into the LAN, enter the phone number and
password (guided by voice prompts from the EdgeView Virtual Appliance) to install, provision,
and activate phones.
Automated and scheduled backup
and restore of EdgeMarcs
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network monitoring capabilities including MOS scoring and reporting from EdgeMarc Enterprise Session Border Controllers (ESBCs). Users are able to monitor and control EdgeMarc
ESBCs, including firmware upgrades, configuration changes, backups and restore, password
management and web proxy access through the EdgeView GUI.
Web Service AP
based on the data collected from the EdgeMarc ESBC. EdgeView Reports provides users
with a comprehensive library of reports to enable network operators to quickly retrieve summary and detailed call quality performance metrics.
a rich library of functions for integration with Network Operation Control (NOC) and EdgeMarc
management. The EdgeView Web Service layer uses standards-based SOAP as the protocol
and Web Services Description Language (WSDL) version 1.1 to specify the parameters.
© 2013 Edgewater Networks. All rights reserved. Information contained in this document is subject to change without notice.
EdgeView Monitoring
EdgeView Plug & Dial
Deployment Models
General
Configuration Tools
The EdgeView Virtual Appliance
software fits seamlessly into virtual
server environments. For a full list
of supported VM software and the
minimum hardware requirements,
please consult the EdgeView Virtual
Appliance product documentation.
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MOS statistics capture
Active line VoIP testing
Critical alert display
Works in conjunction with existing
OSS or NMS systems
Searchable, live inventory (phones,
EdgeMarcs, other devices)
Troubleshooting
• IP configuration and setup man•
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• Proactive notification of poor call
agement for Edgewater Networks’ devices
IP configuration and setup management for IP phones
Secure transfer of User Agent
authentication credentials
Local EdgeMarc storage of configuration files
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for advanced troubleshooting (callladder)
Advanced knowledgebase
Automated packet capture on EdgeMarcs
Scripts triggered based on events
on EdgeMarcs
Remotely reboot EdgeMarcs and
phones
System bundle kits are available for easy
configuration and scale as needed to meet
the needs of the most demanding networks
environments. Configurations can begin with
any bundle and be adjusted according to
growth.
• SNMP integration with existing
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mium support
Configurations
EdgeView Report Server
Report configuration and scheduling:
• On-demand and scheduled
Management
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• Perpetual license key
• Annual subscription - includes pre-
quality using SNMP traps or email
• Call signaling capture and analysis
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License Options
NMS
High availability with optional dual
redundant, hot swappable AC
power supplies
GUI-based interface
Knowledgebase management
Nested group functionality for a hierarchical view of network topology
Node status
Tiered administration privileges and
multiple user accounts
Image management with group
upgrades for multiple nodes
Group upgrades for multiple nodes
Voice-aware security services
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report generation: hourly/daily/
weekly/monthly
Custom report format - HTML,
PDF, .csv, .xml, Microsoft Excel,
.txt, .rtf
Report recipient customization
- distribution list, external FTP
server
• Extra Small - 100 EdgeMarc or less
• Small - 101 to 1,000 EdgeMarc
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nodes
Medium - 1,001 to 10,000 EdgeMarc nodes
Large - 10,001 to 20,000 EdgeMarc
nodes
Extra Large - 20,001 to 50,000
EdgeMarc nodes
• Multiple user accounts
Filtering capabilities:
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Below threshold
Average MOS
Weighted Average MOS
Calls under specified MOS
score
Total calls
Total calls by DID
Peak call utilization
Packet traffic report
Call detail report
Inventory reports: Phones,
Groups, EdgeMarcs, other
devices
© 2013 Edgewater Networks. All rights reserved. Information contained in this document is subject to change without notice.
EdgeView Plug & Dial interoperates with following softswitches:
• BroadSoft
• Metaswitch
Maintenance and Support*
Software
Tier 3 Technical
Support
Technical Support
Engineers
Online Support
Standard
Software patches,
maintenance, feature releases
5 x 12 (6am - 6pm
PST)
Standard access
Web, Email
Premium
Software patches,
maintenance, feature releases
7 x 24 (Severity 1
issues)
Priority access over
Standard
Web, Email
Check with your account manager to obtain detailed pricing information.
* - A maintenance and support subscription is required for every new sale of the EdgeView Virtual Appliance.
US Headquarters
5225 Hellyer Ave., #100
San Jose, CA, 95138
[email protected]
(408) 351-7200
© 2013 Edgewater Networks. All rights reserved. Information contained in this document is subject to change without notice.