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SAP Product Roadmap for Solution
Manager
SP Stack 13
Disclaimer
This presentation outlines our general product direction and should not be relied on in making a
purchase decision. This presentation is not subject to your license agreement or any other agreement
with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to
develop or release any functionality mentioned in this presentation. This presentation and SAP's
strategy and possible future developments are subject to change and may be changed by SAP at any
time for any reason without notice. This document is provided without a warranty of any kind, either
express or implied, including but not limited to, the implied warranties of merchantability, fitness for a
particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this
document, except if such damages were caused by SAP intentionally or grossly negligent.
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SAP Solution Manager Roadmap
 Today
 Planned
 Future
Next Steps
Automation through SAP Solution Manager
Central IT management platform for all deployment scenarios
Hybrid
Cloud and
On-Premise
On-Premise
Cloud
10,000+ Productive Installations
100s go live every month
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SAP Solution Manager
Implement IT simplification and IT excellence to increase business value
SAP Solution Manager is one combined solution to efficiently
manage IT and introduce new functionality to meet business
requirements.
https://support.sap.com/solutionmanager
Business innovation
Innovation without disruption based on
the Two Value Releases Per Year
strategy
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IT management
SAP HANA Cloud Platform
ITIL-aligned IT Service Management and
ALM Processes to manage SAP and
non-SAP components
Implement and manage SAP innovations
like SAP HANA, mobile solutions or
hybrid IT landscapes and leverage the
full potential.
Customer
5
Strategy: Business Transformation in Major Releases
Continuous improvement in minor releases and changes
Business
Transformation
[Business Case/KPIs]
Business innovation
Build
[Major Release]
Innovation
Control Center
Business Relationship
Management
Invest
Operations
Control Center
12-52 per Year
(monthly to weekly cycle)
Return on
Investment
Run and
Measure
Continuous
Improvement
[Minor Release,
Change]
2 per Year
Download the Whitepaper Now!
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(biannual cycle)
Customer
6
IT Management with SAP Solution Manager
Study by Research in Action for SAP-centric environments
IT management
Real Customer Quotes from the Study:
“We are under intense cost pressure. Implementing Solution Manager helps us
greatly with our goal to cut our IT operations expenses in half.”
“I had no idea that the functionality has grown so much. This is great! Solution
Manager will become an important building block for my IT lifecycle support
teams.”
“We are very happy that we can now support all ITIL processes with Solution
Manager. We will extend the use of Solution Manager dramatically over the
next few years.”
“For the first time, we can really achieve true cost transparency for all out IT
assets and services.”
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IT Management with SAP Solution Manager
External Certifications
IT management
Certified from PinkVERIFY to comply with all of the 15 ITIL processes
Received the "SERVIEW Certified Tool" award
Link: SAP Solution Manager - ITIL Certified
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Simplified Usage Rights
IT management
SAP Enterprise Support customers can use IT Service
Management processes now for their entire IT.
SAP has
simplified the
usage rights
for SAP
Enterprise
Support
customers
Required named user licenses for Non-SAP
ITSM processors are more affordable.
SAP CRM functionalities which
support the certified ITIL processes
are included in the usage rights of
SAP Solution Manager.
Link: SAP Solution Manager Usage Rights
TODAY
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SAP Solution Manager
Product road map overview - key themes and capabilities
Release 7.1 SP Stack 13
Release 7.1 SP Stack 14
ITPPM Project Management integration
Cloud support enhancements
Simplified composite testing
Release 7.2
Central Change and Transport System
Business and IT Orchestration with:
(cCTS)
Unified Technical and Business Process
Monitoring
Pragmatic Business Process
SAP Solution Manager on SAP
Management
HANA Cloud Platform
ITSM and CHARM enhancements
Scope and Effort Analyzer
Support for Cloud foundation
SAP Solution Manager adopts SAP
HANA
Cloud support enhancements
TODAY
Planned Innovations
Future Direction
This is the current state of planning and may be changed by SAP at any time.
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Available today in SP Stack 13:
Enhancements for Application Operations in
SAP Solution Manager 7.1
SAP Cloud Powered by SAP HANA
Overview Product Portfolio
(On Premise)
Private Cloud (Managed)
Managed-Cloud-as-a-Service
Customer Systems
SAP HANA Cloud Platform
SAP HANA Enterprise Cloud
Public Cloud
Platform-as-a-Service
SAP HANA Cloud Platform
Software-as-a-Service
Line-of-Business Apps New Apps Collaboration
Soccer
People
Customer
Health
Consumer
Build
Custom infrastructure and
maintenance
SAP Business Suite
SAP Business Warehouse
Extend
applications
Startups
Run
Finance
Supplier
People
SAP Jam
Business
Ariba
Commerce
Hybris
SAP HANA Datamart …
Any
DB
SAP HANA
Integration
leads to new and innovative business processes
TODAY
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Operations for SAP-centric hybrid cloud scenarios
What is available today?
Automated Setup
for all SAP-based Cloud Services
Customer
SAP Cloud
Central
Exception Store
Integration Monitoring &
Exception Management
Email-to-Event Converter and
Remote SFTP Server Access
for all SAP-based Cloud Services
SAP
ByDesign
SAP Cloud
for T&E
SAP Cloud for
Customer
for SAP HCM, SuccessFactors,
SAP Cloud for Customers, SAP
HCI and Dell Boomi
End User Experience Monitoring
Message Flow Monitoring
for SAP Process Integration and Aribabased scenarios
for all UI-centric SAP Cloud
products such as SuccessFactors
and Ariba
TODAY
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Integration Monitoring for SAP HCM and SuccessFactors
Exception Management and Interface Monitoring for SAP HCM
Benefits: Visualization of SAP HCM and different SuccessFactors components within centralized and
holistic Interface & Connection Monitoring.
Scope: Interfaces exposed for data transfer between SAP HCM and SuccessFactors.
Dashboard View
Topology View
TODAY
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Integration Monitoring for SAP HCM and SuccessFactors
Exception Management and Interface Monitoring for SAP HCM
Monitor exceptions
persisted in SAP HCM via
Exception Management and
Interface Monitoring.
SuccessFactors
Talent Management Applications
Cloud
FTP / SFTP
Option 2
SAP HANA Cloud
Integration
Option 1
SAP
Process
Integration
Option 3
Integration Add-on
SAP ERP HCM
On-Premise
Local Exception Store
(AppLog, DB Tables, Job Log)
TODAY
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Integration Monitoring for SAP HCM and SuccessFactors
Exceptions
Benefits: Retrieval of exceptions from SAP HCM and different SucessFactors components e.g. BizX and
LMS for centralized Exception Management based on pre-defined Guided Procedures.
Scope: Exceptions exposed by SAP HCM and different SuccessFactors components (step-by-step
coverage of other SAP based cloud products).
Customer
SAP Cloud
TODAY
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Integration Monitoring for SAP HCM and SuccessFactors
Remote SFTP Server Access
Monitor existence and
correctness of certain files
at cloud-based SFTP
servers via Interface
Monitoring.
SuccessFactors
Talent Management Applications
Cloud
FTP / SFTP
Option 1
Integration Add-on
SAP ERP HCM
On-Premise
Diagnostic
Agent
TODAY
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Email-to-Event Converter
Available for all SAP-based Cloud products
Benefits: Converter to receive emails from SAP-based cloud products and transform them to events which
can be forwarded to customer specific IT Service Management processes such as Event Management or
Incident/Problem Management.
Scope: All emails exposed by SAP-based Cloud products.
Email Inbox
SAP Cloud
Exception
Management
Interface & Connection
Management
SAP C4C,
Cloud for
T&E,
ByDesign
Alert Inbox
Customer
TODAY
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Integration Monitoring for SAP HCM and Success Factors
The Email-to-Event Converter in action
Emails from
SuccessFactors are
transformed to events in the
customer’s SAP Solution
Manager.
SuccessFactors
Talent Management Applications
Cloud
Option 1
Option 2
SAP HANA Cloud
Integration
FTP / SFTP
SAP
Process
Integration
Option 3
Integration Add-on
SAP ERP HCM
On-Premise
Email Inbox
TODAY
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Integration Monitoring & Exception Management for SAP Cloud for
Customers (C4C)
Benefits: Visualization of SAP Cloud for Customer within centralized Exception Management and
Interface & Connection Monitoring.
Scope: Exceptions and interfaces exposed for data transfer for C4C.
SAP Cloud
Exception
Management
Interface & Connection
Management
SAP Cloud for
Customers (C4C)
Alert Inbox
Customer
TODAY
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SAP Cloud for Customers (C4C)
Integration technology options to monitor
Cloud For Customer
For connecting Cloud for
Customer applications in the
cloud to SAP ERP or CRM onpremise, SAP provides
two integration technology
options.
Cloud
Option 1
SAP HANA Cloud
Integration
SAP
Process
Integration
Option 2
SAP ERP, SAP CRM
On-Premise
TODAY
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Integration Monitoring & Exception Management for SAP Cloud for
Customers (C4C)
Monitor exceptions exposed by
SAP C4C via Exception
Management and/or Interface
Monitoring.
Cloud For Customer
Cloud
Option 1
SAP HANA Cloud
Integration
SAP
Process
Integration
Option 2
SAP ERP, SAP CRM
On-Premise
TODAY
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Setup of SAP-based Cloud Services
Benefits: Unified setup and configuration of SAP-based Cloud Services. Centralized modeling of cloud
services in LMDB.
Scope: All SAP-based cloud services e.g. SuccessFactors, Ariba, C4C...
SAP Cloud
SAP C4C,
Cloud for
T&E,
ByDesign
Customer
Note: Downport to lower support packages of SAP
Solution Manager 7.1 than SP Stack 13 is possible, and is
available on request.
TODAY
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Setup of SAP based Cloud Services
New setup tool available
SAP Cloud
Services
Productive HCI Cluster
The setup tool supports the configuration of communication end
points for HTTP, E-Mail and/or SFTP data access. The following
SAP-Cloud service types are supported: Dell Boomi, SAP Cloud
for Customer, SAP HANA Cloud Integration, SuccessFactors
Employee Central and SuccessFactors Learning.
Exception Management
S2C Connections
Development / QA
HCI Cluster
Alert Inbox
Open via Transaction: S2C_SETUP
Setup Guide:
http://wiki.scn.sap.com/wiki/display/TechOps/Public_Cloud_Operations_home
Integration Monitoring
TODAY
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Operations Control Center Alert Reporting
Reporting for both business and application operations alerting
OCC Alert Reporting provides reporting functions for Alerts
from both Business Process Operations and Application
Operations:
•
Ratio: Alert group open / automatically confirmed / manually
confirmed
•
Ratio: Confirmed alert groups with incident / without incident
•
Number of Alert Groups
•
Number of Events
•
Average and maximum time until alert group confirmation
•
Number of confirmed alert groups without incidents
•
Number of incidents created for alerts
Additional features:
•
Filtering for timeframe, solution, system etc.
•
Options to display actual numbers in addition to graphics
•
Forward navigation to display trends for displayed key figures
•
Print option / extraction to PDF capability
TODAY
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SAP Product Road Map for SAP Solution Manager 7.1
Release 7.1 SP Stack 13
Release 7.1 SP Stack 14
ITPPM Project Management integration
Cloud support enhancements
Simplified composite testing
Release 7.2
Central Change and Transport System
Business and IT Orchestration with:
(cCTS)
Unified Technical and Business Process
Monitoring
Pragmatic Business Process
SAP Solution Manager on SAP
Management
HANA Cloud Platform
ITSM and CHARM enhancements
Scope and Effort Analyzer
Support for Cloud foundation
SAP Solution Manager adopts SAP
HANA
Cloud support enhancements
Today
PLANNED INNOVATIONS
Future Direction
This is the current state of planning and may be changed by SAP at any time.
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Planned for SP Stack 14:
Enhancements for Hybrid Cloud Support in
SAP Solution Manager 7.1
Operations for SAP-centric hybrid scenarios planned
with SAP Solution Manager 7.1 SP14 and beyond
Integration
Monitoring
Integration Monitoring / Exception Management for SAP
Sales and Operations Planning, SAP HANA Cloud
Integrations (Data Services), Success Factors (dedicated API
to retrieve Exceptions).
Customer
Exception
Management
SAP Cloud
Central
Exception Store
SAP
ByDesign
SAP Cloud
for T&E
Database
Compare
Data Consistency Management for
SAP HCM and SuccessFactors
SAP Cloud for
Customer
Business Process
Monitoring
Business Process Monitoring for SAP
HCM and SuccessFactors
PLANNED INNOVATION
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Data Consistency Management for SAP HCM and SuccessFactors
Benefits: Data exchange processes between SAP HCM (On Premise or Private Cloud) and
SuccessFactors components (Public Cloud) can lead to inconsistencies. It is necessary to check data
consistency regularly, though Data Consistency Management.
Scope: SAP HCM and different SuccessFactors components.
Customer
SAP Cloud
Cross Database Comparison
PLANNED INNOVATION
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Application Operations for Hybrid Cloud
Summary of available and planned innovations
Cloud Service/Product
SAP Solution
Manager SP
Stack
HCM (on Premise)
SP13
SAP Cloud for Customer
SP13
SAP HANA Cloud Integration
SP12
Dell Boomi
SP12
SuccessFactors (Learning, Payroll)
SP13
SuccessFactors (any Product)
SP14+
Ariba
SP12
S&OP
SP14
Exception
Management
Integration
Monitoring
(BizX export logs)
(SFTP)
End User
Experience
Monitoring
Alert Inbox
(MF Mon)
: available in the mentioned version
: planned
: not yet available
PLANNED INNOVATION
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Planned Innovation:
Pragmatic Business Process Management in
SAP Solution Manager 7.2
A New Concept for Process Modeling
E2E Business
Processes



E2E business processes are composed of process
steps from the process step library
Works cross-system (end-to-end)
Can be migrated or built manually
Re-Use



Process Step
Library (PSL)
Contains process steps and attached documents, test cases etc.
Structured by system and then by application component hierarchy
Based on technical object library
Re-Use
Technical Objects
Library (TOL)




Contains technical objects (transactions, reports, etc.)
Structured by system and then by application component hierarchy
Generated automatically
Every technical object exists only once within the library (per system)
PLANNED INNOVATION
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This is the current state of planning and may be changed by SAP at any time.
Customer
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Solution Documentation as Single Source of Truth
IT Service Management
IT Portfolio and Project Management
Business
Incident
One common
directory for Business Process Documentation
Requirement
Enhancement
(Unification of Template, Implementation, Upgrade, Maintenance Projects and Solutions)
Problem
Minor Release
Integrated
Urgent Change
Portfolio
Request for
Change
Flexible Project
and integrated Lifecycle &
Major Release
Release Management
in IT Processes
(ITPPM, ITSM, ALM, RunSAP)
(no copy, unified versioning, traceable)
Design Mgmt
Business Process Monitoring
and Analytics
Model
based Approach
Monitoring of Systems, Technical
(Business
Process
Scenarios
and EndStructure,
User Experience
Attributes …)
Single
Single
Source
Source
of Truth
Truth
of
Run SAP like a Factory
Build Mgmt
Build
Execution
Test Mgmt
Test
Execution
Release &
Deployment Mgmt
Deployment
execution
Change
Improved Usability
Build SAP like a Factory
PLANNED INNOVATION
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Yes, Processes Have More Than Three Levels!
Bridging the gap between IT and business!
Seamless integration of business and IT views
•
•
•
No data outside SAP Solution Manager
Role-specific views
Continuous refinement of process models
More than 3 business process levels
•
SAP Solution Manager 7.2 delivers an environment which
adapts itself to customer modelling standards and gets rid
off the artificial three-tier limitation.
Openness for other modeling tool vendors
•
PLANNED INNOVATION
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SAP Solution Manager 7.2 allows customers to plug their
preferred modeling tools into SAP Solution Manager via an
open bi-directional interface that must be supported by the
vendor
This is the current state of planning and may be changed by SAP at any time.
Customer
36
Solution Landscape(s)
New libraries and documentation types available
Solution Landscape
System Landscape
CRM
Solution Documentation
SolMan
Branches
Views
Base Branch
Solution
Project team/Unit
ERP
Monitoring view
Dev
QA
Development
branch
Prd
Sub-Landscapes
Sites
Upgrade
branch
…
Document Types
...
x Process Description
x Functional Specification
Design Document
x Additional Document
Test description
x Meeting minutes
PLANNED INNOVATION
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Solution Documentation Lifecycle based on Branches
A branch is a versioning context used for
changes to the solution documentation
• Maintenance branch used for
corrections
• Describes the productively
used processes and their
documentation
Maintenance
Production
• Solution documentation
originals
 Development branch used for
major release changes
• All changes are consolidated
here
• Represents productive versions
(former solutions)
Development
• Definition of Global Attributes
PLANNED INNOVATION
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Lab Preview
Planned Innovation:
Test Management in SAP Solution Manager
7.2
Test Plan Management Uses New Solution Documentation
PLANNED INNOVATION
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Planned Innovation:
IT Service Management in SAP Solution
Manager 7.2
Planned ITSM innovations with SAP Solution Manager 7.2
Framework developments:
SAP Solution Manager-specific developments:
•
New WebClient UI Framework Features
•
Third-party interface improvements
•
Improvements:

ITSM KPI Dashboard

ITIL alignments:
− Several Service Request Enhancements
− Checklist Enhancements
− IT Services and Catalog modelling
− Attachments Management Enhancements
− Processing Times
− Notification Framework

New SAP Fiori Self-Service UIs

SAP Jam Integration
− E-Mail Management Enhancements
− Dispatching & Routing
− Central Inbox
− Bulletin Boards
•
SAP HANA improved search
•
Data Privacy Protection
PLANNED INNOVATION
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Solution Manager
Search
Search
<Choose language>
Incident Management Dashboard
Average time of incident
resolution
% incidents solved within
SLA time
#incidents in prio very high
5h
98%
87
Av time in current month
Percentage to total # of
incidents in current month
total #incidents created in
current month
Average effort of time for
incident resolution
percentage incidents
solved from 1st level
3h
25%
Av time in current month
Percentage to all closed
incidents in current month
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IT ServiceParty
Management
are all good!
After-Work
in Projectprocesses
Room
Everyone on Project Phoenix is Invited!
Dragon
Inc.
Corporate News
Dragon
Inc.
News
July
03,
2015
May
17,
2015
Customer
45
IT Service Management
Search
Jenny Wang, Service Manager
Detail KPI view
incidents
#incidents in prio very high
87
Very high
13
high
29
Incidents
total #incidents created in
current month
Critical training requirement
Liquidity at critical level
Urgent team resource replacement request
Planned downtime conflict in development landscape
Budget reassignment request
Urgent team resource replacement request
Conflict mediator request
Downtime due to natural disaster
Performance issue in scheduling
Critical issue in production
Need emergency shutdown of QA for patch
Training request for project team
Critical downtime of QA landscape – project impact
Prio
Reason/ Comment
1
2
1
1
2
2
2
2
1
2
3
1
3
Skill missing in project team for liquidity assessment.
Very, very grave situation as liquidity is running out on cash flow.
Team member with unique skill set sick for 3 weeks
Development systems not available due to planned downtime.
Budget running low
Team member with unique skill set sick for 7 weeks
External resources on strike
Downtime due to flooding in data center
Rescheduling schedule performance issues
Severe situation going on
Emergency shut down
Missing skills in project team
Quality assurance system un-available. Testers out of work.
100
80
60
very high
high
medium
40
20
0
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
PLANNED INNOVATION
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Create SAP Solution Manager incidents directly from the SAP Fiori
user interface
Simple incident creation for end users
PLANNED INNOVATION
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Change Control Management innovations in SAP Solution Manager
7.2
•
Enhanced ITSM features
−
Central Inbox, Checklist enhancements, Bulletin Boards, SAP Jam Integration
•
SAP HANA improved search
•
IT Requirements Management
•
Release Management
PLANNED INNOVATION
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Business Requirement Process will be part of the standard
PLANNED INNOVATION
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Additional Change Control Management Enhancements
New Change Cycle Transaction Types
Re-use of Task Lists for multiple cycles
Guided Procedure for Task List Creation
Improved behavior when switching cycles
Deep integration with the new Solution Documentation environment
PLANNED INNOVATION
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Planned Innovation:
SAP Solution Manager 7.2 Simplifies the
Maintenance Process
Maintenance Planner in SAP Solution Manager 7.2
Successor to the Maintenance Optimizer in SAP Solution Manager 7.1
Plan new installations:
• Plan the target state of a system directly, and download in one
step.
• Simplified, accelerated and accurate installation process
Simplified modeling of maintenance dependencies:
• Model complex maintenance dependencies (i.e. the version
dependencies between a portal and an ERP system in a self
service scenario)
• Intuitive, wizard-based procedure hides SAP product model
complexity from the end user.
Maintenance planning for complete system tracks:
• Plan maintenance for complete system tracks (i.e. DEV – QAS –
PRD) to lower overall planning efforts, and without use of expert
tools.
• Maintenance planning tracks are supported by a graphical
representation of system tracks and corresponding maintenance
dependencies.
Note: Maintenance Optimizer will be available in SAP Solution
Manager 7.1 until end of maintenance
PLANNED INNOVATION
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Planned Innovation:
SAP Solution Manager 7.2 Further Manages
Customers’ Hybrid Cloud Solutions
SAP Solution Manager will Manage SAP Hybrid Cloud like On
Premise today
•
•
•
•
•
•
•
•
•
•
•
“Single source of truth” also for hybrid cloud solutions
Full transparency regarding performance and availability
Reliable data transfer and message transport
Every business critical exception is caught and reported
No data inconsistencies between SAP public cloud and on premise/SAP
private cloud components
Business Process KPIs can be tracked for all components
Synchronized software and configuration maintenance needs to be
ensured
No change is executed unsynchronized
All software and configuration changes are tested end-to-end
All IT Service Management processes have to run smoothly integrated
Remote access
PLANNED INNOVATION
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Planned Innovation:
SAP Solution Manager 7.2 Adopts SAP HANA
SAP HANA and SAP Solution Manager
SAP Solution Manager 7.2 Adopts SAP HANA!
Good News for All SAP Support Customers:




SAP Solution Manager 7.2 is the first release which leverages SAP HANA.
The adoption of SAP HANA for SAP Solution Manager follows all SAP HANA transition standards
All customers with a valid SAP maintenance agreement can use SAP HANA as database for SAP
Solution Manager. There is no additional SAP HANA licensing required (see link for details)
This extension of usage rights is especially valuable for customers who are:
– SAP HANA only
– in a transition phase to SAP HANA
– paying maintenance for their SAP Solution Manager database
Link: SAP Solution Manager Usage Rights
PLANNED INNOVATION
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1) Does not include any SAP-HANA-related hardware cost.
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Planned Innovation:
New User Interfaces in SAP Solution
Manager 7.2
User Interfaces in SAP Solution Manager 7.2
SAP Solution Manager 7.2 will follow the SAP Business
Suite Strategy!
•
SAP Fiori Launchpad will be piloted for role-based access to all
relevant applications and Work Centers, with further steps based
on customer feedback.
•
SAP UI5 / Fiori will be provided for key business-facing UIs and
mobile applications.
•
Vital SAP Solution Manager UIs will be revamped incrementally
using SAP UI5 / Fiori, based on customers’ usage and demand.
•
All Flash-based UIs for Run SAP applications and the existing
SAP Solution Manager dashboards will migrated to SAP UI5.
PLANNED INNOVATION
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SAP Product Road Map for SAP Solution Manager 7.1
Release 7.1 SP Stack 13
Release 7.1 SP Stack 14
ITPPM Project Management integration
Cloud support enhancements
Simplified composite testing
Release 7.2
Central Change and Transport System
Business and IT Orchestration with:
(cCTS)
Unified Technical and Business Process
Monitoring
Pragmatic Business Process
SAP Solution Manager on SAP
Management
HANA Cloud Platform
ITSM and CHARM enhancements
Scope and Effort Analyzer
Support for Cloud foundation
SAP Solution Manager adopts SAP
HANA
Cloud support enhancements
Today
Planned Innovations
FUTURE DIRECTION
This is the current state of planning and may be changed by SAP at any time.
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SAP Solution Manager on HANA Cloud Platform
Future architecture
Slimmest SAP Solution Manager ever!
transformation, load (ETL) jobs, no duplication of data, BI gone
☁ No data replication, noUpextraction,
to 70% savings in running SAP Solution Manager!
Ultimate User Experience
Fiori User Experience
•
New Planning and Reporting Applications
Run SAP Business Suite and
SAP Solution Manager on HANA
Built-in Enterprise Data
Warehouse
ECC
CRM
Fiori only! Casual users love it!
SCM
NonSAP
HANA
native
•
IT decisions on actual facts with higher precision
•
Real-Time planning applications!
SAP HANA
HANA
Live
FUTURE DIRECTION
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This is the current state of planning and may be changed by SAP at any time.
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The Strategic Direction of SAP Solution Manager
Business Innovation
Hybrid SAP Cloud
SAP Solution Manager on
HANA Cloud Platform
This is the current state of planning and may be changed by SAP at any time.
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is
presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
©©
2015
SAP
SE
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an
SAP
affiliate
company. This
All rights
reserved.
provided
a warranty
of any
kind,
eitheror
express
orincluding
implied, including
but not
to, thewarranties
implied warranties
of merchantability,
for a particular
or non-infringement
2013
2015
SAP
SAP
AG.
AG.
All
rights
rights
reserved.
reserved.
without
a without
warranty
of any kind,
either
express
implied,
but not limited
to,limited
the implied
of merchantability,
fitness forfitness
a particular
purpose, purpose,
or non-infringement
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Further Infomation
Instant Access to SAP Solution Manager Expert Knowledge
SAP Solution Manager expert
knowledge is provided in
SCN WIKIs
http://scn.sap.com/docs/DOC-47361
 Best Practices, How-Tos, …
The content is hosted and
maintained by responsible
Solution Management and
Product Management teams
You can find the WIKIs via a
central entry screen. Click on
a topic to access the
corresponding WIKI.
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Where to Find More Information
SAP Public Web
 SAP Solution Manager 7.1 SP Stack 13
Release Notes
SP Stack 13 Release Notes in the SAP Help
Portal Link
 Solution Manager 7.1 Docs and Release Notes
http://help.sap.com/solutionmanager71
 SAP Solution Manager 7.1 Wiki
SAP Solution Manager Wiki Link
 SAP ALM Homepage*
SAP Solution Manager Processes Link
 ALM on SCN
www.sdn.sap.com/irj/sdn/alm
 SAP Solution Manager Homepage*
https://support.sap.com/solutionmanager
 7.1 Ramp-Up Knowledge Transfer*
http://service.sap.com/rkt-solman
 Guided Self-Services*
Guided Self-Services Infomation Link
 Cloud Demo System
www.sapsolutionmanagerdemo.com
 SAP Solution Manager Book
www.sap-press.com
* Requires login credentials to the SAP Service Marketplace
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Appendix
Appendix
 Innovations Planned for SAP Solution Manager 7.2
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SAP Solution Manager 7.2 Planned
Innovations
IT Service Management
Customer Connection Initiative
CRM User Experience Webclient UI improvements
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Default values for search criteria in UI configuration
CRM Search: Saved Search should save the sorting
Automatic "Save”
Stop Function for Each CRM Search
Allow mass maintenance of tags
Logo customizable per business role
Ability to have Colors on Results in Drop Down List
Link ERP documents to a CRM OneOrder Document
CRM Survey: Loss of Data and New Button 'Submit and back'
Improvement of the change history performance CRM 7.0 EhP1 [Web UI]
One-click action to open alert subsequent action and confirm alert
Display change history of Marketing Attributes in standard Change History
Show documents in search result list
PLANNED INNOVATION
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Service Request Enhancements
Overview
In the functional area of Service Requests the following features are new or enhanced:

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
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




Search for Service Requests “with my involvement”
Category Search Help
Processing Log
Fast Access to Actions on Service Requests
Copying Service Request
Displaying Contact Information
Status Solution Provided
Number of Processors
Reporter On Behalf
Local Time of the Business Partners
PLANNED INNOVATION
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Checklist Enhancements
Overview
In the functional area of Checklists the following features are new or enhanced:




Automatic Checklist Determination
E-Mail Notifications
Checklist Steps Enhancements
Decision-Based Checklists
PLANNED INNOVATION
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Processing Times
Overview
Management of Processing Times enables you to monitor the response times of your service
organization. You can use it to control the compliance with the agreements you have made with the
partners involved in the performance of services.
PLANNED INNOVATION
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Notification Framework
Overview
The Notification Framework enables you to keep your business partners informed about the status
and the progress of business transactions. It enables you to subscribe yourself or a group of persons
to a transaction or to transactions that have specific attributes.
Example:
 You want to ensure that all parties involved in a service request transaction are informed when the priority of
a transaction is set to very high.
 You are the central contact for a customer. You want to get automatically informed when the customer
contacts your service desk.
 You are the reporter of an incident. You want to get informed when the status of an incident has changed.
PLANNED INNOVATION
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Dispatching & Routing
Overview
In the functional area of Dispatching & Routing the following features are new or enhanced:





Transaction Ranking
Rule Modeler Enhancements
Forwarding Service Requests
Organizational Assignment
Service Request Fact Sheet
PLANNED INNOVATION
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Bulletin Boards
Overview
You can implement a transaction or master data independent information flow, post short notes
concerning business partners or the installed base, and display them in the master data and in
transaction types that are related to these objects.
Two assignment blocks are available with which you can display the related bulletins, and the
bulletins that the user has created. In addition, you can display bulletins with high importance in a
special message area.
Bulletin Board:
Assignment blocks in
Business Partner
Bulletin Board:
Assignment blocks in
Installed Base
PLANNED INNOVATION
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