Business Process Reengineering for global service provider “The client is a leading Multi-National IT services Provider. One of the key services offered by the client’s Software PSO Strategy & Solutions team is business process re-engineering and optimization.” Problem Statement The strategic planning team proposed to migrate their existing business processes from the current tool to Sparx Systems Enterprise Architect. The transformation involves re-designing the vast repository built over a decade and also train the field consultants on the new methodologies and practices. A key challenge in this initiative is that the downtime (if any) is too expensive and could cause loss of significant revenue or even loss of business. Outcome and Business Value  Improved Business Processes  PSO strategy and Solutions team members gained expertise in Enterprise Architect and process  Better understanding and agreement between PSO team and Field representatives  Clear Road Map to facilitate seamless transformation of process and roll out new toolset.  Greater customer satisfaction through shorter change cycle  Better capabilities for process re-engineering. Scope of Work Customer Appreciation Sixth Force Solutions were involved to offer Consulting services and training to their PSO Strategy and Solutions team in India , Europe and US. To conduct requirements workshop with the process modelers and field engineers to ascertain the complexity of the change. To Build a road map in liaison with the team members to initiate the transformation. Untangle critical business blockers and facilitate seamless transformation of processes to the new toolset. “I highly appreciate your intense collaboration and would like to thank you for all your efforts. “ - Global Head of Architecture www.6thforce.com 1