Professional career training Ms Marion G. French in Revenue Management WORKING BACKGROUND LANGUAGES Since November 2014 Oceania Hotels group (26 hotels) Brest, France Reservations agent & Analyst - In charge of individual and group reservations, - Support for the revenue department (strategy 2015, rate codes updated). April – Sept 2014 Hilton Diagonal Mar Barcelona (433 rooms) Barcelona, Spain Reservations & Revenue trainee - Managed reservations per e-mail and phone, ensured guaranteed bookings, - Controlled no-show and late cancel, - Support for the revenue department (Excel reports updated). June – August 2013 Hotel Mercure Nice Cap 3000 (85 rooms) Nice, France Receptionist trainee - Checked-in and checked-out on FOLS software, - Took reservations by phone on TARS software, - Controlled cash and local market, - Drove the airport shuttle. Feb – May 2012 Tourist residence “Maeva La Rivière” (150 apartments) Chamonix-Mont-Blanc, France Receptionist trainee - Checked-in and checked-out (French, English, Spanish), - Took reservations by phone (French, English), - Controlled cash. Summers 2011 and 2012 CLC (Club Langues et Civilisations) England Teenagers supervisor in Portsmouth, London and Rochester. - Managed a group of 50 teenagers in a foreign country, - Solved situations of potential conflicts. - EDUCATION French : mother tongue English : working proficiency TOEIC 850 (2014) Spanish : working proficiency ELYTE 769 (2012) TECHNOLOGY Proficient use of: - Microsoft Office (Word, Excel, Power Point), - OnQ PM. Knowledge of: - Opera, - OnQ R&I, - OnQ Insider, - FOLS and TARS, - Unix, - Gantt Project. INTERESTS st 2013 – 2014 Rey Juan Carlos University, Madrid, Spain (1 semester) University of Savoie, Chambéry, France (2nd semester) Master II – International Hospitality Revenue Management. Project for ACCOR group – Impact of guest behavior on revenue management. 2012 – 2013 University of Savoie, Chambéry, France Master I – Hospitality management and marketing. Revenue management consulting project, Domaine Marlioz, Aix-les-Bains, France. European Hospitality & Tourism project, Antwerpen, Belgium. 2011 – 2012 Ecole Internationale Tunon, Montpellier, France Bachelor Degree in Tourism and Hospitality. 2008 – 2011 Montpellier II University, France Three-year study in Chemistry. Travels : Europe (Spain, UK, Italy, Switzerland, Czech Republic, Malta), Island, Russia, North Africa, North America, Cambodia, Viet Nam. Sports : swimming, cycling, skiing.